international.evri.com Anmeldelser 

Twice I’ve sent a parcel to the US, twice it has been returned to me. No fault at my end on both occasions. Tried contacting Evri customer services several times by email and phone. Left voicemails requesting a callback! No response. This company should not be trading and I’m left managing the expectations of the company I’m returning the goods to, and face having to pay a further 80 pounds to use someone else. Ridiculous.

Do not Use Evri!

Sent a return Item from Amazon seller as came over from Germany.
It was a PC Motherboard £400 value.
Asked by seller to send through Evri International, I paid £27.64 to Insure.

Sent Item back on 19/9/25
Confirmed Lost on 7/10/25 after loads of where's my parcel emails
Uploaded all Evidence for Claim on 10/10/25
Approved Claim on 29/10/25
Cash Offer for money back filled out with my bank details on 30/10/25
10/11/25 Still waiting for money back!

the website does not show the tracking number, you can't manage your orders or see them. No customer support, no email or chat. Also no information about the state of the parcel and it's been one week since I posted it.

I wrote about this comedy show a few days ago.
Update: I sent a small parcel via Evri International and paid priority parcel. Tracked delivery in 3-9 working days. Posted on the 19th October its currently stuck in Spanish customs, why? Because Evri failed to supply to necessary documents either CN22 or CN23 dependent on weight and value. Go with the Post Office much more efficient service, they include all necessary official documents.

Ordered shoes from a UK company for delivery to Cyprus. Courier was Evri, who emailed me a tracking number. According to tracking parcel arrived in Cyprus 22 October. Since then no further tracking updates, no package received. Tried to contact Evri to ask them to trace the package but Customer helpline is just a recorded message that tells you to wait for further updates. There's no option of speaking to anyone. Same with the so called Live chat. It asks for your tracking number then just says it's in transit. No option to actually Live Chat with an advisor. No option to contact Customer Services by email either. So I still don't know where my parcel is or if I'll ever receive it. The company. I purchased the shoes from aren't getting any response from Evrri either. Absolutely diabolical Service.

Kaylee who works for Everi goes above and beyond with deliveries. Very professional, polite and always smiling. Parcels arrive at around same time with orders I place and great support with those I am not sure about. I cannot thank Kaylee enough & though she has delivered to my address for goodness knows how long, she is always bright & bubbly. Hence if I could give her more stars I would. On that note I do hope Everi recognise their team and honour there work. Kaylee you are very worthy of my review and of 5 star rating. I cannot thank you enough for what you do. Kind, respectful and an inspiration I imagine to others. Thank you so much for all that you & Everi do
Rhonda

Having sent 3 parcels (Gifts for Christmas) to Canada 2 weeks ago , 2 say that they have been exported but I still don’t know if they arrived in Canada ,while the 3rd says consolidated at LHR dated 25/10/2025 checked today still saying the same,
I phoned the customer service line 0330 808 5456 (what a joke) put in said tracking number says it is on track so why is it still in Basildon after 2 weeks, also tried the customer services chat line txt with a non human called Ezra ,yet another big joke , says someone will contact you in 24 hours or less ,it is now 48 hours plus ,having complained twice I now have 2 ref numbers against my complaint ,
If I don’t get this resolved I will take this further , I would prefer the package to be sent back to me if it in not moving anywhere ,this company is a joke , you can’t speak to anyone as it is all automated , I will not be using Evri International again & I certainly would not recommend them

I sent a parcel to the US, making sure that the amount was less than $100 to avoid the tax and duties. However, the options on the customs form weren’t clear and I couldn’t find the option to select ‘gift’.
I was contacted by Evri to say I owed $28 in taxes (which actually would have been sent to the recipient had I provided her email address). I contacted the company to see how to rectify this and they told me that there wasn’t a way to do this and I either needed to pay or the item would be returned to me (without a refund of postage).
This has been a complete waste of money and time as the parcel isn’t going to be returned to me for 7-21 days. I won’t be using Evri international again to send my parcels to the US.

Sent a parcel from UK to Spain to arrive during the two weeks I was out there, as it was needed as a gift. Evri promised 2 to 5 business day delivery so I dropped it off with them 2 days before flew out. Their tracking showed it took five days to get added to a consignment at Heathrow, from where they sent it to the Netherlands! Customer Service chat didn't work at all, their email CS was little better, but finally I got a response promising it would be expedited. It was finally delivered while I was boarding the return flight home. Fortunately a kindly neighbour took it in but it's of little use now.

Would give a minus if I could! Sent parcel to my son in USA in August! Paid £27 then £44 customs fees! They’ve returned the parcel to me today! No attempt to even take it out of the country! I will NEVER use this company again! I feel robbed!

I always face problems when my Amazon orders are delivered by Evri. They often claim “attempted delivery” even when I was at home, or they say they need more information although my address is clear and I provide delivery instructions. Every other courier delivers smoothly, but never Evri. The main issue is that Amazon does not show which courier will be used before purchase. If I knew it was Evri, I would never order. Very disappointing service.

When it works it works eg Adidas will arrive, Dumelm hit and miss, Temu forget it. Never attempt to ring bell or use the Tradesmen entry (flats). Crap about attempt, even if you are in all day. Try to make it easy by saying use the Trademen entry up 17.00hrs. Understand if there is time delivery for the drivers round. Don't cherry pick easy option.

Driver completely ignores delivery instructions of "THE SAFE PLACE" and dumps my parcels at the front door like rubbish. Waste of time putting instructions and even giving feedback via the Evri app to rate the driver as it's the same old each time. Puts me off ordering from online retailers that use this shambles of a delivery service. Not even worth one star, more like ZERO! FYI the creepy hand and my drive is not sufficient proof of delivery!

Just had email saying my parcel has been delayed until tomorrow if lucky! I paid for next day delivery £5.99 in good faith for my Newlook order.
This is not good enough. Online stores need to find an alterative delivery service to this joker of a company!! Would give it no star if I could.

On Wednesday 20th of August I was expecting two drops on arrival. They were delivering out of a car two Indian men one wearing a white turban. They delivered the fence paint they took a photo and they spoke to myself regarding the next package quoting it’s too big for the car and will deliver tomorrow. This was on the 20th of August. It said on tracking failed delivery and will re-deliver on the 21st the next day this never happened so I contact the seller they basically said not to worry the tracking was continuously saying out for delivery anyway bank holiday came and went still no delivery contact the seller again they informed me they have been in touch with evri and to expect within the next few days again no delivery tracking continuously Saying out for delivery this has been approximately two weeks. I’ve been consistently communicating with seller and then my alarm bell started ringing when I looked at tracking again it’s been changed on the date of failed delivery and new date was set for the next day as being the 21st But what they done they added that on the 20th. They made a delivery at 8 pm. This never happened why would they supposedly make a return delivery on the delivery date? When quoting on tracking that they will re-deliver the next day? This isn’t right I’m believing that they stole my item.

I don’t understand what’s happened to this company … I knew it was rocky at best … there’s no way to contact - had a parcel returned to sender 5 days ago and I can’t trace it - no email option, the chat bot is nonsense loop, the call option is an unresponsive voicemail - it’s gone from bad to worse .. avoid at all costs - disgusting way to treat people desperate to know where their precious belongings are - what am I supposed to do? It’s so wrong that this company exists treating paying customers like this

Absolutely horrendous customer service.
Why can't you speak to someone.
So frustrating

Delivery of my item is delayed . Can't get payment till delivered . Track item and it hasn't moved for five days . Can't contact anybody except chatbot who keeps telling you item is on track . Absolute shambles of a company

Quite simply the worst delivery company in the world, they pay 35p for a courier to deliver your parcels, and they drop it bloody anywhere, take a photo and say it's delivered , you ring EVRI and they don't give a monkies, quite simply why eBay
would want to use this lot as there main courier is beyond me, jokers EVRI, bunch of clowns