international.evri.com Anmeldelser 

My package should have been delivered over a week ago and the shipping of my parcel still hasn't been updated.

delivering of ebay item was told courier could not get access, not so the package was to be delivered to an evri drop off point which in my case were lockers bolted to and outside brick wall , no one has got back to me in 4 days apart from one e-mail (auto of course) chat is useless, will claim money back from the company i ordered it from as they are responsible for it if evri loses it

Yet again what a let down of a company 😡had my parcel for five days , now tracking is stuck , two complaints to live chat !! Promising they will handle it . Doesn’t the company’s top people read the reviews? Shocking if they are ignoring the complaints. We pay for our goods and this useless company can’t deliver , never follow instructions. What’s the point ?

Sent a parcel to japan, it was scanned into the system, shown to have gone from chelmsford to basildon , awaiting NL post ( their air carrier) it has stayed there according to tracking ever since then ( feb 7th) having tried to get Evri to look into this they are now saying its not in their system, i have proof it entered their system. Now i have found the parcel , it has turned up in Minehead Somerset, it was delivered without a label to a lady I sold wool to on eBay, it looked very like the wool parcel ( same wrapping and brown tape) so i can only assume the delivery driver thought it belonged there. She opened the parcel and enquired if it came from me. So a parcel they say was not in the system got delivered to Somerset not japan. I am now trying to get my postage back but they are useless

Very poor experience with Evri. They state that all international parcels automatically have £20 cover included, but when you actually try to make a claim, agents repeatedly deny this and contradict their own policies. It feels like you’re being gaslighted rather than helped.

You’re then given an email address to contact, but no one responds, leaving you completely stuck with no resolution.

Overall, extremely disappointing customer service and a very frustrating process when something goes wrong.

Worst experience ever with drivers and customer service. Both rude and totally useless

Just shocking. I suspect they are operating to 18th century KPIs. Hopefully my parcel will arrive one day.

Utterly useless. Possibly fraudulent. They don’t meet their delivery commitments to either client or customer. Their delivery schedule means drivers lie, throw parcels over gates in the rain, deliver to incorrect addresses. I’ve had to search for parcels, cancel orders etc.
I don’t understand why clients choose this bunch of charlatans.

On offer here is an appalling and potentially corrupt service. Arbitrary taxation is applied to foreign exports and channels for payment can go either to you or the customer, though the former is not always apparent. A par cel is then suspended in non-delivery unless a customer pays up which is not always possible but certainly always embarrassing. Avoid at all costs.

Absolutely appalling . Every time I’m supposed to get parcel delivered by Evri / they send emails saying out for delivery then say you weren’t in when you were . Are they just lying for their clients ? I just wish companies had to tell you who they use as couriers and if it was Evri I certainly
Wouldn’t order from them !

This company should now close, there is no alternate way to contact them when a problem arises.
The driver delivered my parcel, he did not ring the doorbell and when I checked my email, my parcel was left on the doorstep and I left instructions that parcel should be left over garden gate. The parcel was on the door step for over 2 hours so it was lucky a passer by did not take it. To be honest I detest Evri service and prefer Royal mail, they deliver on time and you can communicate with them
Evri is just a problem and I have to tolerate there services because the company I order from uses there services and no complaints can change evri from there bad practise

Parcel to Canada, received email day after posting to say I owed Canadian taxes, which wasn’t due as I was well under the $60 gift limit. They then acknowledged my email, but still said I owed taxes, they obviously had not read my email! They then emailed me to say that there had been an error and my parcel was now being returned to me!!
Will not be using evri again!

Would prefer no stars.
Hand made quilt. Uk to Portugal.

Initially lost in Basildon for 10 days. Didn't reach the international hub.

Taxes paid upfront in UK. Cleared customs in Netherlands eventually. Arrived in country of receipient? Really? Next courier was Correos in Madrid Spain. All communications thus far in Spanish not Portuguese.

However tracking stated in Portugal Covilha a hour away from my home.

Apparently 3 attempts at delivery. Doorbell techology says otherwise. We were in all week.

Evri customer service provided positive comments when we complained.

The reality is its being returned to the UK. No attempt at delivery.

Please don't use Evri to send anything! They just don't care.
Hopefully my relative will be fully reimbursed including taxes.

I have been waiting for a parcel Iv been on contact with evri who have sed it missed the courier collection…so wen does it get collected…I don’t understand how this company is still trading

I’ve waited over a month for my parcel which was supposed to take just over a week to arrive. Evri says it’s not lost but I can’t talk to a human who works there. Only faced with AI over the phone and chatbot. I’m unable to voice my problem and no where is there an option to actually talk to someone. Useless company

Do not use this 'company' to send international parcels to anywhere in the world. Recipients are complaining that they are being sent the wrong links to pay for duties and taxes. THEN Evri are returning items back to sender when the customers don't pay. Evri are a SCAM. Avoid this company, they are nothing but shambles, it's a disgrace!!! You have been warned🤬😠

Been a week since I ordered from sportsdirect and Evri still haven’t passed on the package to anpost. Sportsdirect charges a fortune for delivery, so why should it take this long. Also Evri are taking advantage of trustpilot by claiming the Irish Evri trustpilot site and filling it with U.K. reviews giving a false representation of the Irish site rating which would be closer to zero instead of 4.1

More issues after losing a 2000 pound bag, I wrote to every manager SEO all over Europe and US. I did not get one reply just bots talking phones. beware of sending expensive items, unless you have excess funds to take them to court
Currently keep saying they are trying to deliver twice I was in so they are lying. Also item could fit through letter box
Not choosing to uses this low level company other people are so it's touch and go if you receive item
I wish all major companies using these cow boys would change to an honest company

Out of 6 parcel i sent 5 lost and 1 delivered .

Big warning never to use them for international shipment.
The customer service is pathetic , maybe the worst in the UK.
I have spent a total of 23 hours past 3 week just to get my postage cost back .
I would suggest to use any other courier paying double but never this shit

Back in September I received a notification that my parcel had been delivered, but I hadn’t received it. No photo was provided of where it was left. I live in a rural location so not many other properties around. I contacted everyone in the vicinity and located it at a nearby farm which I had to drive to to collect my parcel - not within walking distance. But I had my parcel. However, I then received an email from Evri following my advice that it was missing, asking me to check with neighbours etc before they investigate. I replied to say the parcel had been found. Every month I receive the same email. When I reply saying I have the parcel, please stop messaging me, I then get the same email back again - from Sophie, presumably a bot who doesn’t understand anything. I’ve now tried several times to call customer services but don’t get anywhere. I just want the emails to stop. I’ve resorted to a review because I just can’t find any other way to reach a real human at Evri.