international.evri.com Anmeldelser 

Below are the LATEST tracking details of SOME of the parcels I am still awaiting delivery from the NIGHTMARE COMPANY EVRI, FORMALLY KNOWN AS HERMES.

Evri: H05S4A0001387805
Thu 7 Aug
10:47am
We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and we'll let you know once it's out for delivery.

(WAS ORIGINALLY DUE FOR DELIVERY ON 1st Aug.)

Evri: H05QTA0060691601
Thu 7 Aug
10:54am
Delivery will be attempted between 15:00 and 17:00 today.

(NO ATTEMPTED DELIVERY EVER)

Evri: H03JZA0102226329
Sat 9 Aug
7:10am
Your parcel is at the delivery depot and we'll let you know when it's out for delivery.

(DON'T RUSH).

Evri: H05QTA0062012251
Fri 8 Aug
7:01am
Your parcel is at the delivery depot and we'll let you know when it's out for delivery.

(TAKE YOUR TIME).

Evri: H05QTA0062889739
Sat 9 Aug
7:43am
Your parcel is at the delivery depot and we'll let you know when it's out for delivery.

(CAN I COLLECT IT?).

EVRI Have Delivered Just Once In My Area Near Bodmin Moor In The Last 12 Days, PATHETIC.

THESE ARE ALL ITEMS PURCHASED FROM EBAY.
Shame on you eBay for giving EVRI a contract.

A UPDATE ON MY STOLEN EVRI PARCEL; A VERY KIND NEIGHBOUR IN A DIFFERENT BUILDING KNOCK ON MY DOOR WITH MY PARCEL SHE FOUND.
I SAY NO MORE. WILL NOT BE USING ANY COMPANY THAT USES EVRI AGAIN.

Absolutely terrible over 2 weeks to deliver a parcel! I'm stuck in a loop with a ebay return that I can't get refunded on till it gets delivered can't get eBay to step in till it's been delivered either, might have to get my bank involved to get a refund!

From about early June the evri delivery service(Van08 in Northumberland area) has been subject to long delays. Ive ordered a few thing from eBay and dates are as follows:-

Order date: 11 Jun, 2025 - delivered 2 Jul 2025.
Order date: 24 Jun, 2025 - still waiting as of 17 Jul
Order date: 12 Jul, 2025 - still waiting as of 17 Jul

It can't just be my deliveries other folks must be impacted also. If there are long delays Evri should tell me. I could understand if there had been a fire in the local warehouse etc. Just stating my delivery is subject to delays please wait 24 hours is worrying!!!!

EVRI Customer Service and chatbot systems are a complete waste of time - I have been trying the 03308085456 for a few weeks and basically go round in circles - I enter the package number and it cannot find it (entered in full as well as 8 & 10 numbers)
The item has failed to be delivered to USA address - I cannot find any way to report the loss and to start a claim,
I know it got to the Basildon Fulfillment Centre (cannot find a way to contact that location either)
I have even sent an email to EVRI CEO - no answer from him either.

One parcel stolen...next one lost after 10 days...how is this company still allowed to operate

I’ve sent two parcels to Australia from S Wales recently and both got there in a week. I was pleasantly surprised as Royal Mail often seems to lose my parcels for weeks though I’ve not actually lost one forever… yet. I used Evri because the post office person suggested it, had I read the reviews I might not have, however, my parcels did not contain high value items so worth the risk. I’ll no doubt use them again because I’ve had two successful experiences. Just thought I’d offer a good review as it was good for me.

They tried to deliver to a school at 22.30 and wonder why no one answered. They said they would deliver today from 11 am to 13.30 pm still waiting don’t think this package is going to show!!! Joke of a company!!!!

Evri and sports direct have a major tarrif and taxes scam ongoing now for your customer convenience. I bought 4 Everlast shorts for 61 bucks plus 12.99 tax & shipping. only to be notified by Evri that they have received my order and are waiting for me to pay 50 bucks more on taxes & tarrifs. SCAM and those Everlast shorts were discontinued a decade ago. So sports direct is selling knock offs! along with screwing customers for tarrifs and more taxes. oh and I will received my shirts by October LMAO!

Today is Tuesday, ~1520. The last update they provided was 0319 Saturday - 3 1/2 days ago. It's impossible to talk to a human on their phone lines. This wouldn't be a problem, except... THEY DON'T DELIVER!

They don't turn up when booked, today a man came for a collection they had failed to collect twice so I rebooked with Royal Mail who collected yesterday. Evri arrived with no booking today, 8:15am, walked past the external post point, came through two gates, around the back of my house, then walked into my house, into my conservatory!!!! It's literal trespass. My dogs were going mental, I was in bed, went to see why the dogs were going crazy and there's a man entering my home. Saying he has come to collect a parcel he should've got yesterday. It was never booked for yesterday, the two failed ones were last week. I have a front door he could've knocked on, going through two gates and opening a door into someones home, sending dogs crazy, the guy is unfit to work. I'm furious. I have had multiple issues with evri Carlisle but this is the worst yet. I'm no longer ordering from Next so I don't have to deal with home invasion.

Every package sent through evri is firstly late ! Even when extra delivery cost has been paid. Drivers fake deliveries saying you weren't in with a picture of a random package in a car somewhere. Customer service is non existent.fragile packages delivered upside down with broken contents.How can this company continue to be allowed to trade ?

I sent a small parcel to Spain last 31st May (21 days ago).
I have tracked the parcel online to found out that the parcel not only has not arrived at the destination (having given the right address, where people permanently live there), but also it has been sent back to the UK.
I tried to contact Evri but their customer service is nonexistent. I requested a call back through their chatbot and I only got an email saying "once they come to me, I will advise further".

We sent five boxes to Portugal. One arrived to the address, four boxes didn't .
First we were told there were attempts to deliver and nobody was at home, we mentioned we had CCTV and there was no evidence of that. Afterwards we were told the address was wrong, we mentioned the address as a copy-past of the address of the box that was delivered. Finally they told the boxes were returned to us. This never happened. Evri blamed the local company Correos, stating we should contact them, correos blamed the local courier, stating we should contact them, bit they couldn't give the contacts. We spent a lot of money calling Evri and Correos, they were completely unresponsive.
Finally we received reimbursement only for the transport costs, and we were never told what happened to our four boxes.
They treated us appallingly!!!! There is no transparency, no due process.
We will never use Evri and are telling our friends and family what happened to us.

never again. package sent on May 18th. was supposed to arrive max 10 days. today is June 3rd, still no package. failure.

Evri is largely reliable to UK postage so I have tried their international services. Both times I have used the service (sending to Thailand and to Canada), the item has got lost. For the price I paid and an allegedly tracked service, this is extremely poor. I won’t use Evri International again.

I'm giving 1 star as I'm not able to give zero. My husband and I purchased a personalised teapot as a wedding gift for our niece in the USA. The item was sent to us from the manufacturer using Royal Mail. We checked it when it arrived, we then added loads and loads of bubble wrap to ensure it's safety. Evri would not insure the item for it's journey to the USA as it was ceramic but were happy to transport it and take our money. Our extremely upset niece contacted us yesterday to let us know that our parcel had arrived but not only was the item broken it was smashed to smithereens. Clearly marking a box fragile makes no difference, the parcel has obviously been manhandled and thrown about. I may as well have taken £60 and set fire to it. Evri you are a disgrace, perhaps you should ask Royal Mail to give you some training!!

Awful company... I sent parcels to Czech republic with UPS and Evry. No problems with UPS, delivered on time and no taxes.
With EVRY there was no email that my parcels arrived in the country and have to be paid taxes. And taxes are crazy high, more that I've paid for the delivery service...

Avoid this service - simple as that.

I am an international client, and have been just staring at unmoving tracking for days, now. According to what the seller paid - the parcel should have gotten to me in 10 days. It's been over 2 weeks, and the parcel hasn't even left the UK yet. Customer service is nonexistent - just an incompetent AI.

If you're sending a parcel from the UK to someone in the world - a carrier pigeon may be a more reliable and speedy option.

EVRI International parcel delivery service
My item bound for France was posted on 8th March 2025 and it arrived safely on 21st March. Two weeks is longer than I had hoped for but the cost was significantly less than Royal Mail which has taken a similar time to deliver parcels to France (and has lost without trace or compensation well packaged and addressed items for the UK :o()
Would use EVRI International again. Item was sent via my local post office