Insignia Wellness Anmeldelser 

Well after six weeks I have still not found a plumber competent enough to do the work. Contacted Insignia and they just told me it was a DIY job . Sorry at my age its not! Maybe a first class product , but some king of fitting service would be hellpful.

Steve and Derek installed my KY003 sauna at my home and went through on how it works. While I haven't yet used the sauna, it looks awesome and will be a welcome addition to my garage conversion project into an en-suite bedroom.

Same as last order very simple

Installed the shower cubicle on my own, 18 months ago. The installation instructions require slight amendment, as there were some differences as to the parts and exploded diagram for assembly.
Total satisfaction with the shower unit, with regard to quality, visual appearance and operation. Would recommend Insignia showers. The sales and technical support was and has been exemplary.

Insignia have provided 1st class customer service throughout the ordering, delivery and after sales care. Ursula in particular was extremely helpful and provided exemplary service, many thanks

I don't normally write reviews but on this occasion thought i would due to my experience with Insignia. Bought from this team, great price, delivery and experience. Delivery was on time all boxed and correct. I bought the shower steam room for my summer house but was still on with building the project.
I then noticed the item would not fit in the area i had planned. I had to ring and see if they would change the item for a smaller size. Alex was great, helpful and understanding and really did get me out of a pickle. It was a pleasure to see customer service is still out there and companies and their teams still deliver this service. He sorted everything for me and i have to say i am glad i bought direct from this company. Great price experience and support throughout. Give these people a chance they wont let you down, their team support throughout the purchase and advise if you need any additional help on the fitting etc.

Keep up the good work Insignia and don't lose the after sales support you show, this helps you stand out from your competitions, and what customers need. I will be buying from them again.

Thanks for all your help Alex

Very quick in replying to my email in a polite and helpful manner. I then received a part very quickly which included a video on how to fit the part.

Exellent service. thank you

I ordered wrong size. Sent it back and got right one 6 days later. Very helpful and efficient, over the phone.

Bought INS9005 steam shower in March 2020 and recently glass panel next to door shattered. I asked for replacement but was told this model is discontinued and so replacement panel is not available! I am very disappointed as the shower unit is only just over 4 years old. I expected parts to be available at least for five years.

Fantastic customer service. I just wanted thank everyone who has helped me over the past couple of weeks, as you have all gone above and beyond to help. I needed to replace a part, that was delivered super quickly, but I then needed two other parts to fix it fully, and you got it all done for me. I cant thank you enough for all the effort you put in.

When we purchased our Insignia steam shower through PlumbWorld, we were told it had a 5 year warranty.
Fast forward 15 months and the shower electrics have failed, all the fittings are rusty and the door wheel bearings have all seized up.
When PlumbWorld passed on this information to Insignia, they responded that we had not registered for our warranty so they will not cover any parts. Bearing in mind there was no paperwork advising that we needed to register for the warranty. This is now with trading standards.
They already know the issue is a failed steam unit which is a common fault.
Poor quality and poor customer service from both PlumbWorld and Insignia.
Don’t waste your money with them!

Speedy service and correct product

I had a query prior to ordering that was responded to very quickly. The ordering process was easy and quick. At 0850 the morning after I placed the order I had a call from the warehouse to arrange delivery and 7 working days later I have a pile of boxes to unpack. A special mention to the driver(Derek) who was brilliant according to my son in law (who accepted the delivery). I have just finished unpacking & checking everything and all was good with no problems. Now I'm just waiting for the chance to remove my old shower and install the new cabin. Many thanks to all at Insignia for a prompt and hassle free experience.

Ordered spare parts service quick and efficient

Good service

A really impressive product. We are busy builders and we thoroughly enjoyed assembly of the unit. It's straightforward, practical and easy
And I've got to say when we spoke to the members of staff, especially about
their product, knowledge was vast and the courtesy and conscientness of the company with all the staff (especially Nero)is fully welcomed also to mentionany Ursula a member of their staff was equally helpful. To me in this day and age we don't generally give reviews, but we were moved to do so with this company

If I could have given no stars at all I would have! I really wish I did due diligence on this before wasting my money.

My shower unit was installed after 6 months of delivery and stopped working within 4 months. I contacted the company who told me I have to buy a steam generator.

They outrightly refused warranty and were telling me to buy a part they weren’t sure was the problem. Not worth the money as it packs in easily and dodgy warranty conditions. Also this thing of telling people to purchase a part without knowing whether or not is the fault is ridiculous. I regret wasting my money on this.

Update 20 August 2024

I would like to make it clear that the only thing that was changed was the RCD which never stopped the unit from working in the first place. The shower unit was fine up until the steam setting was used and it wouldn't switch on thereafter.

In my opinion and this is purely based on the way I was treated on the call with the tech guy, I felt patronised like I did not have a single brain cell in my head. I bought this shower unit to help me with my fibromyalgia & endometriosis and to give my autistic son hydrotherapy but I am now left feeling cheated and defeated.

A guarantee should be just that, no ifs no buts. Well unless you know your product isn't really of good quality then blame customers for the tiniest of things.

My builder changed the RCD as he felt it would be UNSAFE to leave it under the shower in case water leaked into it and gave us an external one. That never stopped the shower working a single day but in actual fact made us safer.

I felt belittled on the call. No discounts were offered as suggested in the comments and my one star was based on the quality of the call I had with tech support.

I requested to pay £100 for the extended warranty as I am still within the 5 year period and I was told I couldn't as it was past 12 months purchase - Ridiculous

I requested a discount- was not offered one at all during the call or even one to consider.

I asked and asked and kept hitting a brick wall. Bear in mind all I was after was getting my shower working as I don't like keeping broken things in my house, I believe in fixing faults and finding solutions but with this company just be prepared to pay more if you don't play by their terms.

The only offer they made to me was to purchase a steam generator for £299 which is the standard price. No discounts, nothing at all.

I asked multiple times to clarify if there was anything else they could do as I don't feel it is fair to charge me full price for a part within the 5 year stipulated guarantee period and all I was getting was a NO. He did not offer anything, just a simple answer- buy a new steam generator or continue to use your shower as is.

Not everyone installs things as soon as they are bought, This shower is certainly not a holy grail and for what it's worth I feel like I flushed my money down the drain instead of actually invest in something that was going to be therapeutic for my son and I.

It's not all singing and dancing especially if you do not consider the cost to customers whom you do not treat as valid when it suites you.

I have a vidalux hot tub and have had it for fairly the same period and it works a gem, never gave me any issues and seems good quality compared to this shower unit. I paid similar price as I did for the shower unit and I know it has not broken down because it does not have a DODGY STEAM UNIT. A high quality product does not break down as soon as it is used as intended.

There are simply no excuses for this. How much more modifications can a shower unit of this sort have other than an exposed RCD which makes people safer? Also please learn to meet customers half way and not speak to people like they are stupid. After all we have put our trust in your brand with the hope that we are buying a good quality product and good customer care and being obnoxious like I'm begging for a free item is not the way to treat a customer.

The product isn't a high quality spec, they know this and they know they have to replace parts often and thats why they make it difficult when it's time to do so.

I hope naive future customers will know what they are up against and make informed choices and not just hope for the best like I did.

I wish there was an option to listen to calls on Trustpilot.

I bought the insignia platinum two person steam shower over a year ago and had it installed 8 months ago due to housing planning issues. As a shower and for its daily use it is great, however the cubicle itself looks quite cheaply made as you can tell that it is mostly plastic and the “chrome” plastic edgings are quite tacky looking and I had to have the stools replaced within 6 months a the “chrome” legs had rust mark despite me following insignias care plan on looking after and cleaning the shower. The main component that makes the shower and all functions work costs £200 according to insignias technical support person as this is the cost of the main part, so its a big step up to add roughly £1800 for materials that are not of good quality. Also, to note that within 8 months of installation, the shower stools have been replaced and the light function, and steam function and radio function had all stopped working, leading me to have the control panel replaced which (despite being under warranty) has cost me £260 (up north - I can only imagine how much more this would be in other areas!!!) to have an electrician out on 2 occasions as they don’t have their own engineers and wont send you the parts out that you need unless someone of a professional capacity can speak to them about what the problem may be.

Moving onto to the disgraceful customer service of the company themselves, I have had to deal with the main technician person on several occasions and have felt belittled, and made out to be stupid every time I have spoken to him. I have a disability which is part of the reason why I bought this, to help with my breathing, and insignia are aware of my disabilities and what support I require. When I had issues with a part being broken, I was told that although it is within its warranty period I would need to get a professional to come and look at it before they would consider sending any parts out. I was then told after the electrician had been and advised that I needed the part that insignia originally suggested, that they would need to talk to the electrician while he was looking at the shower so he can tell the electrician what was needed as the electrician wouldn’t know where to look. The technical support team are only available Monday-Friday between 10.30-15.30 so it made it difficult and a longer process to be able to get an electrician out at the right time to be able to communicate and get things fixed quickly. I had already paid for a call out fee for the electrician to come and would need to pay a 2nd and 3rd time if this was the case so my support worker called insignia to ask why I needed to do this and what the possible cause of the issue I was having could be and every answer came back to the same part of the shower needing to be fixed despite the technician consistently telling me that the electrician had to call him while they are here to know exactly what the problem was. The technical person agreed to send me the part out but requested for me to return the old part in the box that the new part arrives in. The shower has now been fixed, with the part that the electrician suggested and when I sent the old part back, I was questioned as to why I sent it back and what they we’re supposed to be doing with it as clearly they don’t know how to communicate with their own departments. It was really dis-heartening that it took an able-bodied and able-minded person to repeat what I was saying to be able to get through to the technical team as I was made out to not be able to understand the process or what the technical person was saying due to my disabilities.
I am hoping that my honest review of the shower and the company enables other people to have the knowledge before purchasing their products on what potential problems they could have and the potential additional costs including throughout its warranty period, which I would only think will increase after the warranty has ended as you would have the additional cost of the part itself. In my opinion, I would shop around and check what is included in the warranty before purchasing so that you can have the high-end steam shower you want, but with the after care you deserve.

I have had my Insignia shower now for 12 months and am delighted with it.
During installation and commissioning I had a few questions to put to their customer services team and their response was almost immediate, helpful and clear. Reference to their YouTube videos was a really helpful way of explaining the answers to some of my questions but there was always additional support from both customer service and technical support teams.
A great company to deal with, offering well thought out products. I would strongly recommend.