We love our Infinity Massage Chair!!! And so do our neighbors or any friend that stops by… they want a turn too! The only problem with it is that we waited too long to get it! I wish I had inves... Vis mer
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The customer service for Infinity Massage Chairs is top notch. We had some mechanical issues with the chair, which is to be expected. What was not expected was the high level of service provided. They... Vis mer
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Two years with my Infiniti Evo Max 4D and it needed service. Warrantee in hand I gave it a shot at home service, called for help. Received great assistance and various findings in the research led t... Vis mer
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Our Infinity chair developed an annoying squeak. Support worked with me quickly to identify the cause and dispatched a repairman. Justin was great! He came next day, quickly diagnosed the ACTUAL probl... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that. When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised. - The trained athlete searching for a way to speed up recovery time and hit that next goal faster. - The wellness advocate looking for a new vehicle for mental and physical wellness. - The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts. - The active senior needing to maintain flexibility, range of motion, and circulation. - The recuperating athlete getting back on the wagon after suffering and recovering from an injury. - The couch potato ready to ease the transition into an active, healthy lifestyle. - The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more. - The office worker looking to improve posture and reduce back pain from long days spent at a desk. - The chronic stress sufferer facing anxiety and tension while working toward mental wellness. - The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle. Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do: Unlimit \uhn-lim-it\ verb To remove restrictions, exceptions, and confinements that inhibit us from living our best lives To open up to infinite possibilities While the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of these categories or land somewhere in between, Infinity is here to help you achieve wellness in your life.
Kontaktopplysninger
72 Stard Rd, Unit 2, 03874, Seabrook, USA
- 603-910-5000
- info@infinitymassagechairs.com
- infinitymassagechairs.com
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Excellent Chair, Exceptional Service
I've owned my Infinity Palisade massage chair since 2021, and it has been one of the best investments I've made for managing chronic pain. It gets used multiple times every single day, and it continues to perform exceptionally well.
Over the years, I've only experienced two minor issues, and both were handled quickly and professionally by Infinity's outstanding customer service team. Their responsiveness and commitment to taking care of their customers have been truly impressive.
Because of the quality of both the chair and the customer support, I've recommended Infinity to friends and family for years without hesitation. It's rare to find a company that stands behind its products the way Infinity does.
When the time finally comes to replace my Palisade, I won't be looking anywhere else—I'll definitely be purchasing another Infinity massage chair. I highly recommend both the company and their products.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Infinity Massage Chairs
Hello Shanna,
Thank you for your wonderful review and for being a valued Infinity customer since 2021!
We're so glad to hear your Palisade massage chair has been such an important part of your daily routine and has continued to perform so well. It's also great to know our customer service team was able to quickly resolve the few issues you've experienced.
Your trust, recommendations to friends and family, and continued support mean a great deal to us. We look forward to serving you again when it's time for your next Infinity massage chair!
Thank you Shanna for the 5-Star Review.
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Chair issues resulted in new chair
The parts were sent quickly and the service tech installed them. My chair was working again. Only 5 hours (10 sessions) of use and again my chair is malfunctioning with the exact same issues. this was my second service call in 2026. I am glad it's under warranty.
UPDATE: The company offered me a new chair with an upgrade to the latest model. The new chair is lovely and I am happy with the resolution.
2. juli 2026
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Quick response and courteous…
Quick response and courteous representative.
24. juni 2026
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Svar fra Infinity Massage Chairs
Hello Michael,
We're so glad to hear you had a positive experience with our representative. Thank you for your sharing your experience.
Thank you Michael for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Purchased a Kyota massage chair through Costco.
Purchased a Kyota massage chair through Costco. Unfortunately the footrest assembly started having trouble almost immediately. Called the help line and spoke with Ben. He got a part to us in 4 days and the tech, Lewis, was able to come the day after the part arrived. Unfortunately Lewis diagnosed an additional problem and the entire footrest assemble had to be replaced. Ben and the tech sorted out the details and it showed up 6 days later. Once again Lewis was there the next day, replaced the assembly and the chair is now amazing!
The problems appeared to be in the control boards for the chair and footrest (2 bad boards!), so perhaps Infinity has an issue with their supplier. That said, they absolutely stood behind their product and responded to and resolved the issue quickly.
I would absolutely do business with Infinity Massage Chairs again. Hats off to Ben and Lewis!
22. juni 2026
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Svar fra Infinity Massage Chairs
Hello Richard,
Thank you for taking the time to share your experience. While we're sorry to hear you encountered issues with your chair, we're pleased that Ben and Lewis were able to assist you throughout the process and get everything resolved as quickly as possible.
We'll be sure to share your kind words with both Ben and Lewis they'll be thrilled to know their efforts made a difference.
Thank you for choosing Infinity Massage Chairs and for your continued confidence in our team.
Thank you Richard for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
I love my chair
I love my chair! It has been great to have and helps relaxes me. It did take longer than expected to get my chair which was disappointing but Crystal from customer support was great at following up and keeping my up to date on what was going on without me having to ask for updates. Great customer service!
28. mai 2026
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Svar fra Infinity Massage Chairs
Hello,
We are so happy to hear you love your chair and it helps you relax! We sincerely apologize for the delay you experienced. We are pleased that Crystal provided great customer service! Thank you for sharing your experience.
Thank you for the 5-Star Review.
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Fantastic customer service and follow…
Fantastic customer service and follow up. I had one shoulder airbag that would not inflate and Infinity sent a service technician (Tom) out for an excellent fix. Thanks Tom and Infinity.
Infinity also did a repair follow up call to make sure everything was good.
Highly recommend Infinity!
17. juni 2026
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Svar fra Infinity Massage Chairs
Hello Greg,
Thank you for your wonderful review! We’re pleased to hear that Tom was able to resolve the issue with your shoulder airbag and that you were pleased with both the service and follow-up from our team. We truly appreciate your recommendation and thank you for choosing Infinity.
Thank you Greg for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Infinity Sovana 4D DualPro…
We have the Infinity Sovana 4D DualPro and absolutely love it. During the first month, we did run into a minor issue — a sensor at the top of the chair hadn’t been installed correctly, which caused a loud thumping noise when the chair powered on. Support was very responsive, and a technician came out quickly. The fix was simple: he realigned the sensor, and the chair has worked perfectly ever since.
4. juni 2026
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Svar fra Infinity Massage Chairs
Hello Tommy,
We are so glad you are loving your Infinity Sovana 4D DualPro! We appreciate your highlighting our responsive support and the quick resolution of the sensor issue. Thank you for your positive feedback.
Thank you Tommy for the 5-Star Review.
Happy Relaxing!!
Customer Experience Team, Infinity Massage Chairs.
Kyoto massage chair issues
I spoke with three different technicians over several days regarding two issues with my Kyota massage chair.
Every one of them was extremely competent, they took the time to explain different options and offered to set up a service technician to install. Speaking of which the service technician they sent to the house was also a true professional.
My only disappointment is with the chair itself. I have owned a Brookstone, an Osaki and now the Kyota. My first two chairs didn’t require any maintenance for quite a few years. It’s just a little over a year and a half with the Kyota and I’ve had two major issues already. Just wondering if these issues are common with this chair.
6. juni 2026
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Svar fra Infinity Massage Chairs
Hello Walt,
We appreciate you sharing your experience with us. We are pleased to hear our technicians provided excellent service and support. We also understand your disappointment regarding the chair's maintenance needs. While issues such as the ones you experienced are not considered common, any mechanical product can occasionally require service. We're sorry that you've encountered two significant issues within the first year and a half of ownership.
If you have any ongoing concerns or questions, please don't hesitate to reach out to our support team. We're always happy to help.
Thank you for the Walt for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Best service repair ever
I have to say, this was some of the best service we’ve ever received when having a problem with a product. My chair is fairly new, 6 months old, when the back kneading motor stopped working. I called you. You immediately overnighted the parts, from NH to Utah. You then set us up with a repair man from Misquite, Nevada. He came in 2 days notice. Parts didn’t fix it. You sent more parts, he came back in 3 days and between service man and your tech. It was fixed. Thank you! Best service ever. Love my chair. It is so helpful on my arthritic body.
12. juni 2026
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Svar fra Infinity Massage Chairs
Hello Trudy,
We are so glad to hear that we could resolve the issue with your chair and provide such a positive service experience. It's wonderful to know that your chair is helping your arthritic body. Thank you for sharing your kind words!
Thank you Trudy for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Rick the salesman was extremely helpful.
15. juni 2026
Svar fra Infinity Massage Chairs
Hello Chris,
Thank you for sharing your experience with Rick. I'm pleased he was so helpful.
Thank you Chris for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs.
Infinity is High Quality across the board!
Infinity has done a great job standing behind their product! First Nate, then Crystal, did a great job representing the company and the quality of the service they offer as an organization.
12. juni 2026
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Svar fra Infinity Massage Chairs
Hello Pete,
We are so happy to hear about your positive experience with our team and the quality of service we provide. Thank you for sharing your kind words! Will be sure to pass the kind words along to Nate & Crystal.
Thank you Pete for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Poor service and bad salesmanship (0 on 10)
Poor service, sleazy salespeople. It’s an overpriced chair that you can get elsewhere for half the price and better service.
Save your money buy elsewhere and don’t fall for their “$4000 off” Costco deal / it’s actually “$4000 more for the same thing you can get elsewhere”
7. juni 2026
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Customer Service made things Right
I love my massage chair. I have rheumatoid arthritis and fibromyalgia and this chair helps me so much!! We had a little bit of an issue when we first got it, BUT customer service contacted us and made it right. I am very happy with my chair and the entire outcome.
7. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Infinity Massage Chairs
Hello Laurie,
Thank you for sharing your experience and pleased we were able to make it right. We are so happy to hear our massage chair is providing you with such comfort and relief. It's wonderful that our customer service team could assist you. Thank you for your kind words!
Thank you Laurie for the 5-Star Review.
Happy relaxing!!
Customer Experience Team - Infinity Massage Chairs.
Received my Riage 4D in December and…
Received my Riage 4D in December and has worked great. Had slight problem with back cylinder diagnosed through tech support. Had new part shipped directly to me and had repair person call and set up appointment. He arrived exactly as requested and part installed flawlessly. This chair gets used nearly every day and works great. Highly recommend. Jen followed up on the repair as promised. Very satisfied!!!
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Infinity Massage Chairs
Hello Tim,
Thank you so much for taking the time to share your experience and for your recommendation!
We're delighted to hear that you're enjoying your Riage 4D and that it has become a part of your daily routine. We're glad our technical support team was able to quickly diagnose the problem, arrange for the replacement part, and coordinate a smooth repair appointment.
It's wonderful to know the technician arrived as scheduled and completed the installation flawlessly. We also appreciate your kind words about Jen's follow-up and commitment to ensuring everything was resolved to your satisfaction.
Thank you again for your patience, trust, and support.
Thank you Tim for the 5-Star Reveiw!
Happy Relaxing!
Customer Experience team - Infinity Massage Chairs
I simply love Infinity Massage Chairs
I simply love Infinity Massage Chairs! My brother surprised me with one and then upgraded me to the newer version including the white glove setup.
I had a few issues with both chairs but the Customer Service worked through them and had sent a knowledgeable Tech who resolved the issues. I’m a satisfied customer. Thank you Infinity Chairs.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Infinity Massage Chairs
Hello Ann,
Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying your Infinity Massage Chair.
We appreciate your patience while we worked through the issues you encountered. Providing exceptional customer support is very important to us, and we're glad our technical team was able to resolve everything to your satisfaction.
Thank you for choosing Infinity Massage Chairs and for taking the time to share your experience.
Thank you Ann for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
Infinity message chair
We have owned our Infinity massage chair for a couple years now. We absolutely love it! We recently had something break in the mechanism in the back and Infinity was great! They shipped the needed part to the house right away and a technician call a day or two later to set up an appointment. It is now repaired and as good as new!
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Infinity Massage Chairs
Hello,
We are so happy to hear how much you love your massage chair and that we could help get it repaired quickly. Thank you for sharing your positive experience!
Thank you for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs.
I wish every business was like Infinity…
I wish every business was like Infinity Chairs. They offer such beautiful and impressive chairs. You can't go wrong with them.
BEST CUSTOMER SERVICE EVER! Nick and Ben are very professional, helpful and understanding. They go out of their way to help their customers. Thank you!
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Infinity Massage Chairs
Hello Christine,
Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with your chair and your experience with Infinity Chairs.
Nick and Ben will be especially grateful for your recognition — providing professional, helpful, and attentive service is something we truly value.
We sincerely appreciate your recommendation. Thank you for choosing Infinity Chairs!
Thank you Christine for the 5-Star Review.
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
My experience with Infinity Massage…
My experience with Infinity Massage Chairs has been truly amazing! From their customer service team and repair technicians to the administrative staff, everyone has been exceptionally easy to work with. Choosing to purchase our massage chair from this company was one of the best decisions we've made, as they have consistently provided reliable support and service. We feel safe and well-supported with this company, and I highly recommend them to anyone considering a massage chair.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Infinity Massage Chairs
Hello RoseMarie,
Thank you so much for your kind words and for taking the time to share your experience with Infinity Massage Chairs! We’re thrilled that all the teams provided the support and care you deserve.
It means a great deal to know you feel confident and well-supported with your purchase. We truly appreciate your recommendation and are grateful to have you as part of the Infinity family.
Thank you RoseMarie for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
My chair was defective and after…
My chair was defective and after numerous attempts to fix, Infinity came through and replaced the chair with a new one. Thank you Crystal Simons for your assistance. I love my new chair!.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Infinity Massage Chairs
Hello Leslie,
We are so glad we could resolve this for you and that you love your new chair! We appreciate your patience. We'll pass along your thank you to Crystal.
Thank you Leslie, for the 4-Star Review.
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Excellent service
Excellent service, knowledgeable and friendly technician (Joe).
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Infinity Massage Chairs
Hello Donna,
We are delighted you had such a positive experience with our service and team. We appreciate your kind words.
Thank you Donna for the 5-Star Review.
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
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