Infinity Massage Chairs Anmeldelser 

We love our Infinity Massage Chair!!! And so do our neighbors or any friend that stops by… they want a turn too! The only problem with it is that we waited too long to get it! I wish I had invested in one years ago as it is worth its weight in gold (and it is pretty heavy!).

We have required service (our fault, not the chair’s) and we were extremely happy with the customer service. Prompt response, honored the warranty and did a great job with the repair.

HIGHLY recommend the Infinity Massage Chair!!!

INFINITY CHAIR PROBLEMS

1. Right side balloon cushion inoperative.
2. Custom controls to adjust intensity & location of back massage rollers do not work.
3. Body scan to determine shoulder height is quite painful and not working. Buttons to adjust shoulder height are inoperative and only beep.
4. Display screen shuts off before massage is complete.
5. Rollers do not move smoothly up and down back, but get stuck at mid-back and push spine painfully. Adjustment controls and 4D control do not work.
6. Hand rollers are painful, and again, moderation controls do not work.
7. I sent in a service request but Infinity was very slow to respond. They told me they were sending me parts and that a technician would follow-up to do repairs, but so far, nothing.
8. We are extremely dissatisfied with our purchase of this elegant-looking $10,000 massage chair which gives a terrible massage. Salesman assured us Infinity had a great service network and expert technicians. So far we have seen none of it.

We got our Infinity chair through Costco, so my direct experience with Infinity is limited. Costco included the White Glove delivery and assembly as well as a 5-year extended warranty with the purchase, which along with the price discount was a great deal. I think the actual delivery was arranged by Infinity, however. That wen't pretty well, though I asked one of the three fellows doing the work how much training they got and he said none - they just look in the assembly instructions that come with the chair if they think they need help. Even so, they seemed to do a good job of that assembly, even though one of the guys seemed put off by my presence, especially when I was taking a photo of the serial number of the chair for future warranty registration. I found that a bit off-putting, but it didn't seem to affect the quality of the work.

As for the chair itself, this is the third massage chair we've owned over the past 25 years or so and it's a great chair with many nice features that we're still learning about. It can provide a very intense massage if you want, but the controls are pretty easy to use to set the intensity level as well as other options to match your preferences. The Shiatsu rollers in the arm massage in addition to just the air pillows most chairs have are quite effective, and can also be very aggressive if you choose. We don't use the voice control, and the LED lighting feature on the outside of the chair seems rather pointless. The built in Harman Kardon speakers are quite nice, and the variety of background sounds you can play are nicer than I expected. Overall it's a great, solid feeling massage chair with tons of features that we're still experimenting with. We're very happy with this chair!

The customer service for Infinity Massage Chairs is top notch. We had some mechanical issues with the chair, which is to be expected. What was not expected was the high level of service provided. They are very responsive and send out parts and experienced technicians to repair the situation as soon as possible. We highly recommend Infinity Massage, not only for their high quality, but because they are a class act and follow through and stand behind their product.

Lewis Moon was on time, skillful and shoved our problem.

I bought an Aura model. I like the chair. I use it 4-5 times a week. It hasn't really worn that well, being only 3 1/2 years old. My remote failed in June and I ordered another one. All they tell me is the remotes will get here in 4-6 months. 4 to 6 months! They can't tell me when they were ordered. 2 months ago? 4 months ago? I am told the Aura is a popular model. If it takes 6 months to get remotes, why wait till your out to reorder? I ran a Hot Tub store for years. Do you know what my customers would say if I told them it would take 4 to 6 months to get new controls, you can't use your tub and I can't tell you when they'd be in? Could that happen in any business?
Dan in service has tried to be helpful. He has sent 2 remotes but they were not the right ones and did not even light up. The old one lights but is froze. He can only send parts they actually have.
So I am out the price of a remote I ordered 2 1/2 months ago. I haven't been able to use my chair and who knows when I will be able to.
I have considered a new chair as I do use and enjoy it. At least I did use it. But the way the chair has worn and the ridiculous wait time on a simple part like a remote, plus the fact they can't even tell me when I can expect it, I doubt I'd consider another Infinity.

Chair was delivered and setup but did not work. After 2 weeks repair tech showed up replaced placed parts, checked wiring and still could not get the chair to work. Want chair returned and money refunded, still waiting to hear back from Infinity.

The technician was GREAT. He replaced the cover, diagnosed the knocking sounds, and verified the presets were working correctly.

The worst service ever especially the manager Kenzo He promised me to deliver the chair in one week which I paid full for it and now 9 weeks and still hasn't received it

really enjoy using my new chair. I would recommend it to anyone looking to buy a massage chair.

Two years with my Infiniti Evo Max 4D and it needed service. Warrantee in hand I gave it a shot at home service, called for help. Received great assistance and various findings in the research led to a scheduled home service. On schedule, Jason went to work, replaced the part and explained the failure clearly. Perfect service results, it may be a little quieter now than it was.

James arrived on time. He was polite and professional. He fixed the problem in minutes. Getting in touch with staff to schedule warranty repair was simple and quick. Highly recommend!

I have had my Infinity Massage Chair for almost 3 years now. And I have enjoyed it immensely. Unfortunately, my foot/leg massager portion started to develop an oil leak. Most likely from the hydraulic lifters.

This is where actions speak louder than words. Where you see how they treat you on a repair or warranty work after the sale !? Sadly, Infinity Massage Chairs didn't score a 5 Star review. And if not for their Customer Service Rep Cody, they would have scored even lower. Also, I must give credit to Technician Martin also who came to replace my broken foot/leg massager.

Customer Service Rep Cody was very polite and immediately addressed my concerns but it was the individuals who he relied on that failed...

1. Warehouse person failed to read the shipping label and sent the wrong colored foot/leg massager.

2. Tech Martin found the order was correct and had to call to reorder (extending the repair). When I asked if he was going to take the wrong foot/leg massager, he told me it was my responsibility to call FedEx for pickup or I could drop it off (est. 45lbs 2'x2' Box) . Though, it had a return shipping label it still was my responsibility ? Mind you I will have to possibly repeat this again with the next order. Also, I had to re-tape and repair the broken cardboard box !

3. After spending 20 minutes filling out the FedEx website to now be their "Customer", come to find out they do not pick up for residential customers with boxes weighing more than 20 lbs. ! Really !? Luckily, I saw a FedEx truck dropping off a package at my neighbors house and the driver was nice enough to take it. It took both of us to lift it because of the awkwardness / weight shift.

Part 2

1. This time the correct colored Foot/leg massager was sent but we were missing some shims. When the white glove installers assembled my Infinity Massage Chairs at delivery, they failed to put in the shims. Tech Martin had one shim and made it work. Phew ! But, he still would not take to broken foot/leg massager. Said, Infinity Massage Chairs does not want tech to have parts and plus it would not fit in his car / trunk .

2. I again had to re-tape and repair the cardboard box to ship it back to Infinity Massage Chairs. I called Infinity Massage Chairs again for help. They transfer me to tech support where I talked to an individual who told me, it was my responsibilty for shipping the item back but he will make an exception this one time for me for pick up. Wow !? I thank him and waited for the call from the individual who would be picking it up. Days passed ....

3. Finally, I called again to see what is happening ? What a blessing, I got Cody again. He is truly an asset to your Company ! He apologized and remembered working on my repair order from the beginning. He saw nothing was being done and immediately got the wheels rolling.

4. With in a day I was contacted by Clyde for a scheduled pick up. Both Cody and Clyde totally understood my predicament with shipping this type of product back. Both said this why they have this service for Infinity Massage Chair Customers. Kudos to both of them !

Sorry, for the long review... I have posted previously on this site on how wonderful my Infinity Massage Chair has been. But, it goes both ways and I hope this helps future customers when deciding to purchase a very expensive massage chair. Infinity Massage Chairs, this is something you need to work on and Kody should be the lead teaching it ! Just think of my time wasted for a warrantee repair ... #thankgoodnessImretired

I have been using massage chairs from a well-known premium brand for nearly 20 years, so I have a lot of experience with massage chairs. This year, I decided to choose Infinity, and one of the main reasons was its excellent air compression massage system.

I am very impressed with the air compression massage. It feels comfortable and effective, especially around the legs. I also really enjoy the leg stretching function, which is one of my favorite features of this chair. These features give me a very relaxing and satisfying massage experience.

I also had a very positive experience with Infinity’s customer service. When my chair needed repair, Cody and Jen were patient, professional, and helpful throughout the entire process. They helped arrange the necessary parts and repair and followed up afterward to make sure everything was working properly.

My chair is now working well, and I am very happy with both the massage experience and the customer service. Thank you to Cody, Jen, and the Infinity Massage Chairs team. I highly recommend them!

Imperial has the best customer service I have ever worked with. Reps are kind and extremely helpful. The parts are affordable. William and Anthony were my reps. Both their care was incredible. This was my second issue after owning the chair for 6 years. My first happened in 2025. We overly use the chair for several members of my family. Probably too much. I would say it runs 2-3 hours every day. Imperial has a lifetime customer in me and my family. Thank you.

Our Infinity chair developed an annoying squeak. Support worked with me quickly to identify the cause and dispatched a repairman. Justin was great! He came next day, quickly diagnosed the ACTUAL problem and fixed my chair in 30 minutes. Nothing against online support - hard to correctly diagnose from 1000 miles away. I appreciate the great tag team of support. Makes me even more confident of my investment.

I have had the chair for 10 years. It is great. I had some questions regarding the chair maintenance etc. The CUSTOMER SERVICE FROM DANIEL HORGAN WAS ABSOLUTELY AWESOME!!! 5+ STAR REVIEW. He was professional, patient, extremely knowledgeable and helpful. You could tell this just wasn't his job, it was his mission to provide first class customer service. He is a tremendous asset to Infinity Massage Chairs and I appreciated the time he took with me in providing help.

My mom uses the Infinity Pro Massage gun religiously as it is the only device that will help soothe her nerve pain and arthritis. Because she works the massage gun so much, we sometimes order back-up batteries and unit heads. Heidi Connors from the customer service team has truly gone above and beyond with ensuring we get what we need. She is the definition of going the extra mile and follows through with her promises/follow-ups. Not only is she kind, competent, and patient, but she is reliable, prompt, and the epitome of first class customer service. We are eternally grateful for Heidi's help in ordering what we need and she is the main reason we keep coming back to Infinity. It is very rare to get customer service this genuine and reliable. She is awesome and deserves all the kudos!!!!

It was a fabulous smooth delivery and I love my massage chair
Manuk and team mate did an excellent job setting everything up. Very efficient and professional and they were so kind to respond to a my questions. I also want to thank Crystal for her prompt response to my ask. Awesome customer service Infinity

I purchased my Kyota Joubu M880 4D massage chair through COSTCO and the delivery guys provided outstanding service. I noticed within 3 days that the sounds and the bluetooth did not work. I contacted Kyota Support helpline (Infinity) and William had a blue tooth board sent to the house. William said if the chair cannot be fixed they would send me a new one. I got an email from the repair company and Technician Brandon installed the new WIFI chip card flawlessly. The sound is amazing. Kudo's to the Delivery Guys, William, Brandon, and Jen who followed up on the repair. Great customer service! Very satisified customer and I love my chair...it's amazing! Thank you Infinity!