Infinity Massage Chairs Anmeldelser 

When I bought my massage chair, I thought it would be a nice way to chill out. I hit the jackpot! The chair is much more sophisticated and programmable than I had ever imagined. I use it in the morning for 10 minutes before I get up and running. I use it at night for 30 minutes (or more if I don't want to get out of it) before I go to bed.

To my dismay, one day the chair malfunctioned. I notified the service dept. They got right on it! Within 3 days the replacement part arrived. A few days later the technician came to my house to fix it. He not only fixed it, he overhauled it and made it even better than before.

I couldn't be happier with my Infinity Massage Chair and the best customer service I've seen in years!

The repair team came and fixed the problem quickly and everything is working perfectly.

Great chair, speedy customer service when it stopped working for a hot second, service guy went above and beyond troubleshooting, working way past business hours just to accomodate my availability. Service guy was also polite and intent on getting things correct, I was very impressed with how thorough his quality checking went

Started working on an issue in November, I was out of town so repair date was early December. Repairs didn’t fix the problem, so called back late December to inform them that I had the same problem. Had repair scheduled for a Friday in January, on Monday I received a call from AIT that the appointment was canceled. After 10 days of no communication I called AIT back and they claimed they had no record of an appointment ever being made even though I had a repair order number. They said I needed to contact Infinity directly. After calling Infinity I realized that the two parties were disagreeing about who should cover the cost of the second service call. Eventually Infinity agreed that I needed another part which they sent. I requested that the tech come in the morning so if we had complications Infinity’s tech team would be available. The repair technician arrived at 4:30 and wasn’t familiar with my model of chair that I had, by the time he needed assistance the tech line was closed. The chair is fixed and working well, but I’m disappointed with the repair service on what I consider to be high dollar item. The 3 star rating is because of the quality of communication and service that AIT provided, not the Infinity company.

Ben from the tech department provided excellent support. He followed up AS PROMISED, kept his word and handled everything in a positive and professional manner. His communication was timely and courteous. We truly appreciated his reliability and commitment to resolving the issue. Thank you Ben for your outstanding service!

I bought a massaging chair from springfield furniture. The remote is now broken. I ordered a replacement from infinity. It came, but not comparable that told to me. Then they sent me an adapter. Still not operating the unit. I called and reported the issue. Some said they will look deeper the find a solution. No one gets back to me. One month after I called my credit card and charged back mt $150. Then someone gets back to me and asked me to send the remote back at my expense. Which should be the company expense. Not a good customer service ever.👎

Technician was prompt and perform the repair in very efficiently.
Would recommend to anyone. Great service.

Working along side Michael inside Costco for the roadshow in east Orlando location has been incredible. He is so good with customers, very professional and very knowledgeable. After my several demos, I know I too will be a customer and purchase the chair.

Great service after the sale on my massage chair. Repair was taken care of right away.

The chair, when it works, is great. The customer service was nice. The repair person they sent to fix the chair was kind. The chair was delivered on time. We bought the chair a couple years ago and have had to get it repaired six times. It is also broken again at this time. To give the company credit, they said this has never happened before, so I'm assuming most of the chairs are just fine. Unfortunately, I must have a lemon. I inquired about sending us a new one, but they only offered to send a used one. No thanks. I guess we have no choice but to keep on getting it repaired until the warranty is up.

I'm also sure they'll respond with "Thank you for your review. Sorry about the issues you're having. We'll look into it."

4/26/26 Update
Outstanding Customer Service! 100 STARS!
We were prepared to continue on with our faulty Infinity Massage Chair but then Crystal Simons reached out to us offering to not only replace our in-constant-need-of-repair chair with an across-the-board identical replacement, (which was what we were hoping for) but the brand new, top of the line, LATEST Infinity model!! We were completely shocked; this goes above and beyond customer service! She completely stands behind their product, behind the company and truly wishes for her customers to be completely satisfied with their products! She was kind, courteous, and made us feel that she took our investment seriously. Crystal was amazing!
The deliverymen who brought the new chair to us were also extremely considerate, courteous, and thorough. What a great team of employees!
Our whole family truly looks forward to enjoying our Infinity Massage Chair for many years to come, thanks to Crystal and her generosity and stellar customer service.
This was a completely positive experience that we will be sharing with others. What an outstanding company!!
Thank you for everything you've done, Crystal and Infinity!

My salesman Page Strelich was amazing.
I didn't stop by to purchase a chair, but I am so happy I met him.
He is very honest, helpful and knowledgeable.
He has even been extremely helpful even after the sale.
Always taking my calls and quickly replying to my text messages.
5 Stars experience and happiness with my new chair.

Buying the chair went smooth, shipping was as expected. The delivery company was not so. They originally told me they would drop the new chair at the sidewalk or curb instead of inside the house. After a call to Customer Service this was resolved and it was delivered, in the box, inside the house. When I unpacked the chair I had found broken parts in the box, which I collected.
The shipping box did not have and directions on how to handle the box. At some point it was placed on end and showed up that way at my house.
When I unpacked and found the parts I called Customer Service and was transferred to a tech that instructed me to plug it in and turn on the back switch and press the power button on the armrest. When the chair was in the HOME position I found more parts and started taking pictures by leaning the chair, part way on its side. The Foot Rest assembly was completely loose and when I unzipped the seat cushion I found both of the pivot points were not seated or secured, those were some of the broken parts. I did not run the chair through any presets but left as is till parts were ordered and tech was able to come out, almost 3 weeks.
I feel if the chair had been shipped on its bottom side down, with arrows on the box stating this side up, none of the damage would have occurred.
The chair seems to be functioning properly now and we enjoy it.

Syner-D chair has worked well for 2 years now, with 2-3 hours of use per week. One issue so far (shoulder inflation), diagnosed addressed with 2 at-home visits, free through warranty. Warranty service has been responsive, easy to schedule, and great to work with. Would buy again.

I spoke with Heidi for a refund, which I thought might be difficult, given the refund amount. Heidi was very friendly, experienced, and explained the process perfectly. There was nothing that could have been done to make this experience better. It was flawless. Thank you, Heidi, for your professionalism.

First with the good. Lewis is amazing, communicates well, responsive, flexible. Even brought a bone for our goofy German Shepard who got crazy when saw Lewis.
Now the not so good. I cannot say the same about the company. My first interaction with their dispatch/customer service was: This is our process. First we ship the parts, then we give it to the technician, who then has 5-7 days to call you to make an appointment a week out. So by the time you are done with the process, you can apply for Medicare and we don't have to service your chair any more cause you warranty expired.
Luckily they changed their tone, when I gave them the option to send the tracking to the technician, or I can return the chair to Costco.
Lewis got on it right away and got here the day after the parts arrived.
Took them 3 attempts and parts 3 different times to get the unit fixed.
Even on the third part attempt there was a missing part, an important missing part, some sort of sensor that if Lewis didnt think out of the box and swapped a part hoping it will work, we would have had to return the part again and wait yet for another.

The customer service call with Nick was great! We called for a misunderstanding on using the remote when we received our chair. The chair feels wonderful! We couldn't wait to use it and it did not disappoint. It was a Tuesday when we call and the rep Nick delivered such great customer service as if his supervisor had his job application on his screen as a screensaver, LOL!
Keep the good work going!

I have never been more impressed with a customer service representative than I have been with Heidi. She is knowledgeable, kind and followed through with all of our concerns. I used her as an example in a customer service training meeting I sat in on last week. She makes me want to step up my game at work.
The chair is great too!!

Review of Imperial Syner-D Massage Chair, purchased from Infinity at CostCo (thank you Cindy!!!)

Overall: I love it and would immediately buy another one if I lost it

How much have I used it? Was it worth the money?

Here are the numbers after 6 months of use. I use a time tracking app to log every minute of my day so yes these are the exact numbers!

* 104.75 hours / 6 months
* Average use: 1 hr/day
* Cost: $10,892 total
* Cost: $104/hour (the more I use it, the lower this number will get)

In my area, a standard massage is $150/hr + tip.

Pros:

* Air compression massage on my fingers, palms, wrists, and forearms, made a significant difference for pain and inflammation from my repetitive stress injury/arthritis. I really think it helps. Of course it doesn't cure it, but it lessens it.

* I'm pretty sure it's significantly reduced my anxiety/depression, which makes sense since we know massage increases the happiness hormones oxytocin/serotonin, and also decreases stress hormones.

* To the obvious, it helps my back/shoulders/neck so much. My back has been messed up from years after getting rear ended by a drunk driver, then through the years additional injuries. I've gotten lots of massage and chiropractic, but often my back muscles are so sore and tired at the end of the day it can be hard to do anything but lay down. And I desperately need a massage but it's hard to schedule them and get to them and obviously I can't get 2-3 hours of massage a day. Except... now I can! And it does a really good job.

Does it completely replace in-person massage? No, definitely not. Sometimes my back muscles seize up and I go see a person too. The massage chair just adds to the treatment. For example my back was really sore and tired after moving heavy items, I used the massage chair 2-3 hrs/day for a few days, and also got a single in-person massage. And got a lot of benefit from both.

It also can't reach all the places a person can, due to the nature of it being a chair.

Cons, or features that should be added:

* Can't turn off the butt rollers. Back and butt rollers go together even though they're separate roller arms. There should be an option to turn them on/off separately.

* Similarly, leg and arm compression air pillows are linked. It would be great if users could turn them on/off separately.

* Runs body scan every time you turn it on. Should add a feature to save users' body scans so it can default to main user when you turn it on.

* I'd like to see a rewind/repeat feature on the programs so you could repeat parts of programs, like the last 60 seconds or the last type of motion, a set number of times. Like, rewind +5.

* Probably the biggest con... It is loud. Most of that sound is the air compression pumps. You can turn that feature off, meaning your hands and calves aren't getting squeezed, and it's much quieter with just the back rollers. Sometimes I do that, but mostly I just wear noise canceling headphones and listen to spa music or a podcast. I'm not sure if my chair is extra loud or if they're all like that. I do have sensitive hearing so it might not bother other people as much as me to need noise canceling headphones to use it. The headphones don't get in the way and I like wearing them anyway, but it's good to be aware of that.

Even with that, it is well worth the money and I am SO GLAD I was able to get this Infinity Massage Chair.

This review is solely regarding my experience with Heidi C., in Infinity Customer Service, and not Infinity, overall! I had problems with my new chair that Heidi tried to resolve within the Infinity team. Unfortunately, that team was unable to resolve the software issues as the software seems to be owned and controlled by the Chinese supplier! As a result, I decided to return the chair. Heidi was so helpful, both with the technical coordination, and return, I wanted to make sure Infinity knew this and took good care of her!