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Huur NOOIT een camper bij dit bedrijf!!!

Op zich is reizen met een camper uitstekend te doen in Portugal. En het zou helemaal goed zijn als Indie Campers ook regelmatig onderhoud pleegden aan haar wagenpark. Want als je een camper mee krijgt waar het reservoir leeg is om je ramen schoon te maken, het beddengoed gewoon een meter te kort is om op je matras te kunnen leggen, het trappetje, om in je bed te klimmen, te kort is, een band lek is waardoor je iedere dag bij een benzinepomp je band staat op te pompen, de gasaansluiting lekt, een gaspit defect was, de handel voor het lozen van het grijze water vast zat en er totaal geen vorm van dienstverlening zit bij reizigers die onbezorgd willen genieten van hun vakantie, dan heb je het niet begrepen.

Allereerst begon het al met het ophalen van de camper. Je moet van tevoren een tijd opgeven wanneer je de camper komt halen. Als je vervolgens 3 uur(!!) moet wachten tot je geholpen wordt dan is de organisatie erg slecht geregeld.
Daarna krijg je een vliegensvlugge instructie die je alleen begrijpt als je de hele instructie opneemt op je mobiel om het later terug te kijken en te begrijpen wat er wordt uitgelegd.
Tijdens het wachten regende het klachten van andere camper huurders waarbij medewerkers bijna werden uitgescholden. Dit kan allemaal voorkomen worden als de organisatie bij een depot beter verloopt.
En als je waterpomp kapot gaat waardoor je geen stromend water meer in de camper hebt (geen gebruik van de keuken, douche en toilet!) en ze sturen geen monteur om de waterpomp te repareren maar houden je drie dagen aan het lijntje via e-mail dan draagt dit ook niet bij aan begrip voor onze situatie. Helemaal niet als je aangeeft als alternatief om te kunnen douchen/van het toilet gebruik te kunnen maken naar een camping gaat en je vervolgens deze kosten niet vergoed krijgt omdat je geen toestemming hebt gekregen van de organisatie. Alsof ze binnen een dag zeggen, "is goed meneer. U kunt op onze kosten gebruik maken van een camping zodat u kunt douchen en normaal uw behoefte kunt doen op een werkend toilet."

Ik ben nu in totaal 178 euro extra kwijt die ik niet had hoeven maken als de handel van het lozen van het grijze water en de waterpomp gerepareerd waren. Met drie depots verdeeld over Portugal is er altijd wel een monteur in de buurt die reizigers in nood kunnen helpen.

Nu krijg je een allesvernietigende recensie die meer kost dan de 178 euro.

Een advies als je tevreden klanten wilt hebben en alleen maar positieve recensies, zorg dat een camper verhuurd wordt zodra er een volledige check is gedaan op alle logische zaken die hier genoemd zijn en hou monteurs beschikbaar die in het land hulp kunnen bieden. De reistijd van een monteur hoeft niet langer dan 4 uur te zijn.

Voor ons was dit in ieder geval de eerste en de laatste keer dat we bij Indie Campers gehuurd hebben.

Disastrous experience — I strongly advise against booking with Indie Campers.

Booking number: 7OE2J4

One of the first things that happened at drop-off was particularly disappointing: before carrying out the vehicle inspection and completing the handover, we were asked to leave a 5-star review in order to supposedly “make the process easier” for us. In reality, they make sure to secure a positive review from the customer before the inspection, while afterwards all the problems and responsibilities are simply shifted onto the customer.

We specifically booked a small van
suitable for Scotland’s narrow roads. At the very last minute, however, they replaced it with a much larger and significantly harder-to-manoeuvre vehicle, without offering us a free upgrade to the protection plan. This would have been appropriate given that the much larger dimensions of the replacement vehicle created significantly greater risks on the road.

Unfortunately, we had a minor accident which, in our view, would not have happened in the same circumstances had we been given the smaller vehicle we originally booked. This resulted in a £342 charge for damage. A serious company would have taken responsibility for the consequences of a vehicle substitution they imposed on us, or at the very least offered a free upgrade to the protection plan to compensate for the inconvenience and increased risk caused by providing a much larger vehicle. Instead, according to Indie Campers, I am entirely responsible for paying the damage.

And that was far from the only problem:
• Check-in: Our scheduled check-in was at 3:30 pm, but we were given the vehicle at 5:30 pm, significantly delaying our travel plans.
• Extremely dirty vehicle: The campervan was filthy, both inside and outside. The exterior was covered in mud. Inside, there were food residues, hair everywhere and even rubbish left by previous customers, including disposable vapes. It was obvious that the vehicle had not been properly cleaned between customers. Not even a basic exterior wash had been done. Cleaning: 0/10.
• Do NOT buy the kitchen kit: It was a complete waste of money. The cutlery, bowls, colander, etc. were so dirty that they were genuinely disgusting. The pots were not only too small and dirty, but also so scratched and damaged that we considered them unusable. We had to buy our own pots and kitchenware at a supermarket.
• Broken windscreen curtain: The windscreen curtain did not work, meaning that at night we could not properly close ourselves off inside the campervan. As a result, we had virtually no privacy.
• Gas bottle: Because gas is needed for cooking and hot water, we purchased a gas bottle. Before doing so, we contacted Indie Campers’ customer service, who repeatedly assured us that the bottle would be 11 kg. Spoiler: at pick-up, we were given a 6 kg bottle instead.
• The campervan was handed over with very little fuel.
• The windscreen washer fluid was completely empty.
• Several things inside the campervan were broken or not working properly.

In short, as a customer I paid a significant amount of money for a completely inadequate service: a filthy campervan, a disgusting kitchen kit, virtually no privacy, multiple maintenance issues, and, most importantly, the replacement of the vehicle we had actually booked with a much larger one, which we believe contributed directly to the circumstances of the accident.

The customer service response has been to shift all responsibility onto us, arguing that the damage is entirely my fault and that all the other problems — the dirt, the incorrect gas bottle, etc. — should have been reported during the trip rather than at drop-off, as I did.

So, according to them, if I pay for an 11 kg gas bottle, as repeatedly confirmed by their customer service, and they give me a 6 kg bottle, it is apparently my fault if I only raise the issue at the end of the rental rather than during the trip. 😂

Overall, an extremely disappointing experience. I would not book with Indie Campers again.

Jammer genoeg geen fijne ervaring gehad, 3u moeten wachten bij pick-up in Porto en weinig communicatie. Na afloop en geven van slechte feedback wel klantenservice aan de lijn gehad en een tegemoetkoming ontvangen na licht aandringen want dit was niet ok.

FÉRIAS DE PESADELO E EXTORSÃO: Não aluguem com a Indie Campers (Base do Porto/Maia)
Reserva: VV8360

Não escrevo isto por vingança, mas para proteger outras famílias. O que era suposto ser uma viagem de 10 dias de autonomia transformou-se num pesadelo de incompetência, insalubridade e cobranças abusivas. No check-out, estavam mais dois casais com as mesmas queixas, provando que este é o funcionamento normal da base do Porto (Maia).

1. Falsas Avaliações e Falta de Higiene
O serviço começou com um atraso enorme. A funcionária, a pretexto de me ajudar com a aplicação deles no meu telemóvel, submeteu avaliações de 5 estrelas em meu nome (é assim que falseiam as notas altas). A carrinha foi-me entregue imunda por fora e com o frigorífico a cheirar a vinho por dentro.

2. Veículo Perigoso
Alertei para um pneu completamente em baixo. Garantiram-me que verificariam antes de eu arrancar, o que foi mentira. Na primeira bomba constatei que circulava com pressões perigosamente baixas. Além disso, entregaram a carrinha sem a tampa do depósito de água limpa. A água ia jorrando pela autoestrada e o depósito ficou aberto a poeiras, inutilizando a água.

3. Cama Inutilizável e Falta de Descanso
O teto elevatório (cama para 2 pessoas) estava com os amortecedores gripados. Com os meus 95 kg, tive de me pendurar nas pegas e dar saltos para o fechar. Deixámos de o usar por medo de encravar. Consequência: 4 pessoas a dormir amontoadas na cama de baixo. Para agravar, a cortina da porta lateral não fechava, inundando a carrinha de sol às 6h30 da manhã.

4. Insalubridade Extrema: Sanita Suja e Autonomia Zero
A sanita química foi-me entregue com dejetos de clientes anteriores. Paguei 9€ por pastilhas químicas que nunca me entregaram. O manípulo de esvaziar as águas sujas estava partido e deram-me informações falsas sobre os sensores. Aterrorizados com a ideia de a água suja transbordar para o habitáculo, não pudemos usar o duche nem a banca. Tive de pagar parques de campismo e restaurantes todos os dias para quatro pessoas, duplicando os custos da viagem.

5. A Mentira Final e a Cobrança Indevida
No check-out, assumi que tinha raspado a carrinha. O funcionário orçamentou o dano em 257,78€. Assumi e paguei na hora via caução. Garantiu-me que este assunto estava fechado e que abriria um processo à parte para me compensar pelo péssimo serviço.
Ontem recebi uma fatura vergonhosa. Inflacionaram os danos para quase 400€, ignoraram o nosso acordo presencial e estão a tentar cobrar mais 141,22€ do meu cartão sem autorização, recusando abater os extras que paguei e não usei (bilha de gás selada e pastilhas).

Tenho fotos e vídeos de tudo isto (procurem a explicação detalhada no meu canal de YouTube/redes sociais Tuga na Cozinha). Não permitam que brinquem convosco. Fujam desta empresa.

Apresentei queixa contra a Indie Campers por flagrante incumprimento contratual, incompetência na resolução de problemas e total desrespeito pelo cliente. Durante o aluguer (31-05-2026 a 13-06-2926), o boiler avariou, deixando-nos sem água quente e aquecimento. Perante a total incapacidade da empresa em dar uma solução à distância, dispusemo-nos, por boa-fé, a desviar-nos da rota e a ir ao depósito da Coruña, perdendo tempo de férias e suportando os custos. Por pura incompetência técnica da equipa local, o problema não foi resolvido, obrigando-nos a pernoitar em parques de campismo apenas para conseguir aceder a banhos, arruinando o conforto da viagem. Após admitirem por escrito a avaria, a Indie Campers demonstrou uma total falta de seriedade ao propor um reembolso insultuoso de €49,10, que não cobre sequer os custos de transporte que fizemos para tentar resolver um erro deles. Rejeitei esta proposta e exigi o pagamento integral das despesas causadas (70,00€ da deslocação à Coruña e 96,20€ de parques de campismo, totalizando 166,20€), acrescido de uma compensação justa de 200,00€ pelos graves danos e transtornos sofridos, perfazendo o montante global de 366,20€. Ainda aguardo resolução, não recomendo a ninguém esta empresa!

By far one of the worst rental experiences I’ve ever had.

We arrived around 45 minutes early for pickup just to make sure everything went smoothly, yet still received the van almost 4 hours late with absolutely no prior notice from Indie Campers, even though I had already spoken with customer service the day before regarding pickup timing. Even worse, the van was not properly cleaned inside and not cleaned at all on the outside when we finally received it.

The problems only continued from there.

We paid for a “tailored extras package,” but still had to pay extra for bed linen even though we rented a 4 person van with two double beds. Apparently “bed linen included” does not actually mean bed linen for everyone sleeping in the van.

We also discovered there was no adapter included for filling water. After visiting multiple water stations across Portugal, none of them had adapters available, meaning we had to buy one ourselves just to use basic campervan functions. Strange considering we paid extra for a package supposedly tailored to the trip.

The kitchen and stove also did not work at all. You could smell gas, but the ignition button made no sound and produced no flame. Customer support told us to use a lighter instead, despite the fact that we had already explained that the ignition system was not functioning properly and gas was leaking. Apart from being unsafe advice, we did not even have a lighter on the first day and had to spend significantly more money on food because we could not use the kitchen we paid for.

Other issues during the trip included refrigerator leaking, missing equipment, AdBlue warning and refill issues, poor cleaning standards, and general lack of preparation.

The return process was somehow even worse.

Because the van was delivered almost 4 hours late, and Indie Campers refused to compensate us for this major delay, we were told there would at least be some flexibility regarding the return time.

Our agreed return time was 19:30.

The first contact we received from Indie Campers regarding the return was around 20:25 to 20:27 asking where we were. We immediately responded by email saying we would arrive in 13 minutes. Indie Campers then confirmed by email that our updated arrival time had been “properly noted and communicated to the depot team.”

Despite this confirmation, no staff were present when we arrived. We were not allowed to leave the keys in a mailbox or secure location, and no alternative solution was offered. We ended up having to sleep in the van overnight because a physical employee “had to be there.”

Despite all of this, Indie Campers still attempted to charge us for an extra rental day because we arrived after the original return time, after THEY had already delivered the vehicle almost 4 hours late themselves. Their explanation was that they have “certain rules and regulations that we are required to follow.”

Customer service is honestly terrible. They have no authority to solve anything and all they do is tell you to “send an email” if you want compensation or refunds. Whether it was the late pickup, broken stove, missing equipment, return problems, or poor vehicle condition, nobody could actually help. We were constantly passed from person to person and promised callbacks that never happened.

It honestly feels pointless having a customer service department when they neither have the power nor the knowledge to solve any issues.

Overall, this company massively overpromises and underdelivers. The amount of issues during one single rental was honestly shocking. There are also many hidden extra costs. On top of that, the battery barely charged while driving, meaning we constantly had to stay at campsites with electricity costing around 22 to 28 euros per night just to keep the camper functioning properly.

If you are considering Indie Campers, I would strongly recommend choosing another company.

Indie Campers stole my deposit. And they'll do the same to you

Campervan had alot of little issues, stove didn't work after few days, engine oil and AdBlue was empty, dishes were dirty by arrival, grey water tap didn't work, leaking shower door and a leaking fridge.

But that's not the worst. The worst is there customer service. When you call the laugh at you, promising to call you back, but nope.
When you text them, late response (2 hours) or telling you to go to a garage, when we arrived there wasn't a garage, it was a open field.

By far the worst company I think I’ve ever dealt with. Collected our van at Lisbon depot after two days of touring we realised they had forgotten to put a toilet cassette in and everything and sundry was floating around in the cassette hatch.

We contacted Customer Service and kept getting conflicting answers one said go and get a new one and we will have you refunded the next one said we Have confirmed with Lisbon that the vehicle left with a cassette (it did not leave with a cassette) the girl who prepped the van was constantly walking off to do other jobs and clearly forgot to put a cassette in

We ended up having to buy one on our trip enduring detours and changes to our 50th birthday itinerary, then we commenced a two month battle with the company to get a refund for the toilet cassette that we had to buy

Support team are a bunch of liars and moved the goal posts constantly. Told us they had confirmed with the Lisbon depot that the vehicle left with a cassette, on our return the Lisbon staff knew nothing of The Issue and both confirmed (I recorded the conversation) that this has happened before and they accepted that the vehicle would’ve left without a cassette.

I’m still in the middle of a battle to get the money back from them. If you’re reading this please do not book with Indie campers choose a competitor instead because This surely has to be the worst service.