Indiecampers Anmeldelser 

Disastrous experience — I strongly advise against booking with Indie Campers.

Booking number: 7OE2J4

One of the first things that happened at drop-off was particularly disappointing: before carrying out the vehicle inspection and completing the handover, we were asked to leave a 5-star review in order to supposedly “make the process easier” for us. In reality, they make sure to secure a positive review from the customer before the inspection, while afterwards all the problems and responsibilities are simply shifted onto the customer.

We specifically booked a small van
suitable for Scotland’s narrow roads. At the very last minute, however, they replaced it with a much larger and significantly harder-to-manoeuvre vehicle, without offering us a free upgrade to the protection plan. This would have been appropriate given that the much larger dimensions of the replacement vehicle created significantly greater risks on the road.

Unfortunately, we had a minor accident which, in our view, would not have happened in the same circumstances had we been given the smaller vehicle we originally booked. This resulted in a £342 charge for damage. A serious company would have taken responsibility for the consequences of a vehicle substitution they imposed on us, or at the very least offered a free upgrade to the protection plan to compensate for the inconvenience and increased risk caused by providing a much larger vehicle. Instead, according to Indie Campers, I am entirely responsible for paying the damage.

And that was far from the only problem:
• Check-in: Our scheduled check-in was at 3:30 pm, but we were given the vehicle at 5:30 pm, significantly delaying our travel plans.
• Extremely dirty vehicle: The campervan was filthy, both inside and outside. The exterior was covered in mud. Inside, there were food residues, hair everywhere and even rubbish left by previous customers, including disposable vapes. It was obvious that the vehicle had not been properly cleaned between customers. Not even a basic exterior wash had been done. Cleaning: 0/10.
• Do NOT buy the kitchen kit: It was a complete waste of money. The cutlery, bowls, colander, etc. were so dirty that they were genuinely disgusting. The pots were not only too small and dirty, but also so scratched and damaged that we considered them unusable. We had to buy our own pots and kitchenware at a supermarket.
• Broken windscreen curtain: The windscreen curtain did not work, meaning that at night we could not properly close ourselves off inside the campervan. As a result, we had virtually no privacy.
• Gas bottle: Because gas is needed for cooking and hot water, we purchased a gas bottle. Before doing so, we contacted Indie Campers’ customer service, who repeatedly assured us that the bottle would be 11 kg. Spoiler: at pick-up, we were given a 6 kg bottle instead.
• The campervan was handed over with very little fuel.
• The windscreen washer fluid was completely empty.
• Several things inside the campervan were broken or not working properly.

In short, as a customer I paid a significant amount of money for a completely inadequate service: a filthy campervan, a disgusting kitchen kit, virtually no privacy, multiple maintenance issues, and, most importantly, the replacement of the vehicle we had actually booked with a much larger one, which we believe contributed directly to the circumstances of the accident.

The customer service response has been to shift all responsibility onto us, arguing that the damage is entirely my fault and that all the other problems — the dirt, the incorrect gas bottle, etc. — should have been reported during the trip rather than at drop-off, as I did.

So, according to them, if I pay for an 11 kg gas bottle, as repeatedly confirmed by their customer service, and they give me a 6 kg bottle, it is apparently my fault if I only raise the issue at the end of the rental rather than during the trip. 😂

Overall, an extremely disappointing experience. I would not book with Indie Campers again.

They scammed me. No other way of putting it, unfortunately.
I rented a motorhome which had a part of the rear bumper already damaged (see the picture attached taken from the the pick-up documentation they provided).

It appeared to have detached and put it back in place with some black tape. Then, when it detached again, Indie Campers decided this constituted a "new damage" and charged me for it.

I argued with their Customer Support for a couple of months, they would just parrot that this is a "new damage".

I don't understand how a company with such predatory policies can be still in business and I certainly hope they go out of it soon.

Worst experience ever.

Termites in the car
Broken freezer
Non functional Support hotline
Tires had wrong pressure
Broken bed - with safety risk for Kids
Screwes out of the wall

Pagate più di 3000 euro per 14 giorni.il.solo ragazzo alla consegna presente non parla italiano e non mi spiega nulla.mi fa aggiungere però altre 650 euro di assicurazione e kit pulizia.mi danno un camper loro ( il modello richiesto non c'era) con zanzariera sopra lato guida rotta, batteria servizi morta e frigo che funziona a tratti.(Ho buttato cose scongelate).dal climatizzatore poco funzionante e dal bagno arriva puzza,avuta prima notte invasione di zanzare (nonostante le zanzariere) e di formiche per 2 notti.(C'era un nido e uscivano perfino dal bocchettone dell'aria).trovata gomma da masticare nel frigo.il loro materiale stipato nel gavone si rovescia sulle bici rompendomele.riconsegnato con 2 tacche di diesel ( mi era stato consegnato in riserva).alla consegna il ragazzo (che avrebbe dovuto controllare eventuali danni) prende le chiavi e va' mangiare.nonostante faccia l camionista di professione (penso di saper guidare) mi chiedono anche 166 euro di danni da loro inventati.insomma dei ladri,una vacanza da incubo.Mai più.

Would rate lower. Trip from Seattle poor van, problems with electrics and water then company charged for 6 x mileage we did and existing damage that had ruined our trip . Avoid this company like the plague!!!!

Unseriöses Unternehmen, auf jeden Fall Finger weg. Transparenz ist ein Fremdwort. Ein Stern bei weitem zu viel. Geht ganz scharf an kriminellen Verhalten vorbei.Einmal und nie wieder und zwar für immer.

I strongly advise against booking with Indie Campers. My experience has been a total nightmare. One week before our family vacation, Indie Campers cancelled our booking due to "logistical constraints," despite the reservation being confirmed and paid for 4.5 months in advance.

The cancellation caused absolute chaos, forcing us to scramble for last-minute flights and accommodation. While they eventually processed a refund for the van rental, they explicitly promised to reimburse the €563.96 in non-refundable flight costs I incurred due to their mismanagement. That was months ago. Despite countless emails, "highest priority" escalations, and endless assurances from their support agents that the transfer is "in progress," I am still out of pocket for these flights.

They are quick to take your money but go completely silent when it comes to honoring their commitments to reimburse costs they forced upon you. Save yourself the stress, the wasted time, and the financial anxiety—book with a company that values its customers and actually honors its agreements.

Vrijdagavond geboekt voor een camper in frankfurt, geld afgeschreven maar geen bevestigingsmail of iets dergelijks ontvangen. In mijn account staat dat ik niets geboekt heb. Reageren doen ze ook niet, ja alleen een robot met standaard reacties…. Begint lekker zo. Aan de rest van de reviews te lezen wordt het nog een feest🤣

Our rental of a motorhome from Indie Campers ended with a cost of €19,000 and a hellish vacation. This despite having purchased their highest "Premium Insurance”. If that’s not enough to deter you from doing business with these people, here’s a detailed breakdown.

We rented a Motorhome from Indie Campers with their full Premium Insurance, between 19/7-2/8/25.

Be advised, THIS COMPANY’S INSURANCE IS AN ABSOLUTE SCAM!
You will be led to believe you have purchased a comprehensive insurance. De facto you’ll be driving without insurance, and YOU COULD BE LIABLE FOR THE COST OF THE ENTIRE RENTED VEHICLE.

Their Premium Insurance (their highest-level insurance, which we took at a substantial extra cost) states “your excess will be limited to €199” – this is a blatant and misleading lie!

Only on pickup of the vehicle we were given full access to the rental documentation:
(At this point if you decide not to go ahead with the rental you will lose your booking fee)
1. The Rental Agreement – a 29,000-word document (in Italian I might add)
2. The Insurance document and T&C’s - 5,000-words.
3. Indie Campers Specific T&C’s –14,000-words.
Buried within these documents are exclusions upon exclusions to the Insurance policy.
These exclusions render your insurance and excess as none existent.

Which is to say, you will be driving without insurance, and will be liable for the full damage costs from anything to practically everything!

During pickup they demanded we block 500€ on the credit card for insurance purposes, given the excess was stated at 199€ we found that a bit odd but proceeded nonetheless.

During a trip our campervan was involved in an accident and sustained some damage to the upper sleeper cabin.

The Premium Insurance stated we were due to receive "road side assistance and a replacement vehicle"….
We never received any roadside assistance nor a replacement vehicle!

This despite lengthy WhatsApp correspondence with their Indie Campers HQ, who claimed they had no available replacement vehicles.
Searches on their website revealed plenty of availability.
We basically had to park the van for the remainder of the trip and our trip was over.
This wasn’t half our saga with this company.
When returning the vehicle, they stated there is no insurance for this damage, the excess is irrelevant.
We were handed a bill of 19,000€.

Despite having blocked only 500€ on the AMEX CC at the time of the pickup, they somehow managed to access the card and take a sum of 17,000€ from our credit card. We have now started a dispute process over it.
It is apparent this company’s business strategy is to lure in customers with lower rental prices, mislead them to believe they are driving with a comprehensive insurance, and then pursuing the ones unfortunate enough to have had an accident with insane damage bills.

DO YOURSELVES A FAVOR, AVOID INDIE CAMPERS AND THEIR INSURANCE SCAM!
Rent anywhere else.

Anfang Juni 2025 2x Besichtigungstermine vereinbart, zum Kauf eines gebrauchten Wohnmobils. Jedes Mal war das entsprechende Fahrzeug nicht da.
Dann ein anderes Wohnmobil vor Ort besichtigt und gekauft.
Der Vertrag kam sofort per Mail, direkt unterschrieben und Kaufsumme überwiesen.
Ab da keine weiteren Nachrichten von Indie Campers.
Diverse Schreiben wegen Abholung und Übergabe der Papiere blieben unbeantwortet.
Indie Campers lehnten jede Stellungnahme ab, da sie jetzt nicht mehr zuständig wären.
Mit grossem Aufwand nach einem Monat das Fahrzeug mit nur 1 Schlüssel, Zulassung und „TÜV“-Papieren (von Jan. 2025) über Umwegen erhalten.
2-ter Schlüssel, die „Transparente Fahrzeughistorie mit allen Rechnungen“, „Generalinspektion Bescheinigung“ und Klimaanlage fehlen bis heute (Feb.2026) immer noch.
Notgedrungen das Fahrzeug zu einer Vertragswerkstatt gebracht.
Die haben die Hände über den Kopf geschlagen. Rep. Angebot über EUR 5.800,-- erhalten. Das Fahrzeug war nur bedingt fahrbereit, nicht „TÜV“ fähig und war noch nie in seinem Leben bei einer Vertragswerkstatt.
Sogar Garantiereparaturen (Rückrufe) wurden nicht ausgeführt.
Meine Eigenkontrolle am KFZ ergab noch Schäden an der Bordelektrik, Wasserversorgung, Sitzen, Vorhängen usw. in Höhe von ca. EUR 3.000,00
Indie Campers per Mail und Einschreiben angeschrieben, keine Antwort.
Nachfrist zur Mängelbehebung gesetzt, keine Antwort.
Bonitätsauskunft über Indie Campers Eschborn eingeholt = Katastrophe.
Nach nochmaligem Aufruf zur Mängelbeseitigung die Mängel in Eigenregie von der Vertragswerkstatt beheben lassen.
Nach über ca. 200 Seiten Briefe und Mail an Indie Campers hat sich am 20. August 2025 eine Person per Mail bei mir gemeldet.
Diesem habe ich wieder alle meine Probleme geschrieben.
Antwort: Keinerlei Schuld von Indie Campers, somit kein Geld (auch nicht den fehlenden Zündschlüssel und fehlenden Papiere und Klimaanlage).
Rechtsanwalt genommen, Antwort wie vor von Indie Campers.
Wieder div. Schreiben hin und her, immer mit Ablehnung jeder Schuld.
Plötzlich eine Frage von Indie Campers zu einem Vergleich.
Habe einem Vergleich zugestimmt mit Verzicht auf jegliche Eintragung in entspr. Foren.
Die nächste Mail von Indie Campers ist wieder eine Ablehnung von jeglichen Zahlungen.
Habe Indie Campers wieder sehr detailliert den Kaufablauf geschildert.
Indie Campers hat dann Anfang 2026 Wochen einer Vergleichszahlung zugestimmt, zahlt aber nicht.
Wieder Bonitätsauskunft über Indie Campers Eschborn eingeholt = immer noch große Katastrophe.
Meines Erachtens sind sie zahlungsunfähig.
Somit ist absolute Vorsicht bei Geschäften mit ihnen. Glaubt ihnen nichts, auch nicht den Verträgen.

Worst company ever! Please never book with them
The customer service is outrageous.
They are lying about the prices.
Their cars are falling apart.

Indie Campers stole my deposit. And they'll do the same to you.

I rented a campervan from Indie Campers for a family trip, including an extra baby seat advertised as suitable for children aged 0–3 years. Upon pickup, the only seats available were for children up to 75 cm or above 125 cm — completely unsafe for my 1.5-year-old (around 85 cm).

Despite explaining the safety risk multiple times, the local team was unable (and unwilling) to provide any proper solution. After almost two hours of discussion, I was told I could buy a new seat myself and would be refunded — something I have in writing. However, no compatible seat could be found anywhere, so I returned the van the next day without using it.

Even with clear evidence and documentation — including their written acknowledgment and photos of the issue — Indie Campers refused any refund. Instead, they claimed I had “changed my mind,” which is simply untrue.

What’s most disappointing is not just the service failure, but the total lack of responsibility or willingness to listen. When a company cannot provide basic safety for a child and then blames the customer instead of solving the issue, that says everything about their values.

I rented a camper from Indie Campers for a road trip from Málaga to Barcelona. The check-in in Málaga was friendly, and the staff seemed helpful. The trip started off great — until day 4.

While parked on a main street in Tarragona for just 1.5 hours, the camper was broken into. Thieves pried open the side window, which was only secured with four cheap plastic latches. These were partially damaged in the break-in, and all of our personal belongings were stolen.

Initially, Indie Campers’ customer support was responsive and friendly. However, at check-out in Barcelona, I was told I would be charged €914 for the window — because it was considered “broken.” I was informed that Indie Campers only uses three damage categories: “broken,” “scratch,” or “missing” — meaning even minor latch damage is automatically considered a full break and billed at maximum cost.

To be clear: the window itself was not shattered or missing. Only the plastic latches were damaged — and replacements cost around €50 online. It’s absolutely unreasonable to charge €914 for that.

What’s worse: after taking the money from my credit card, Indie Campers stopped responding entirely. I’ve sent multiple follow-up emails — no reply, no explanation, no support. Just silence.

Summary:
• Poor vehicle security (cheap, vulnerable window latches)
• No nuanced or fair damage assessment
• Zero flexibility or understanding after a theft
• No transparency
• Customer support ghosted me after taking the money

I cannot recommend Indie Campers. If something goes wrong, you’re on your own — and you might be left with a massive, unjustified bill.

Unsere Erfahrung mit Indie Campers war leider katastrophal. Wir hatten in Sydney ein Fahrzeug gemietet, das aufgrund eines gefährlichen technischen Mangels (falsch eingebaute Batterie, Austritt giftiger Gase) sofort ausgetauscht werden musste.

Trotz einwandfreier Rückgabe wurde uns nachträglich ein Schaden in Rechnung gestellt, den wir nicht verursacht haben. Ein konkreter Beleg, wann und wo der Schaden entstanden sein soll, wurde uns verweigert. Auf dem Schadensfoto fehlt sogar das Nummernschild – eine eindeutige Zuordnung zum von uns gemieteten Fahrzeug ist nicht möglich.

Uns wurde mitgeteilt, dass die Firma bis zu 30 Tage nach Rückgabe Schäden berechnen könne – selbst wenn das Fahrzeug in dieser Zeit von Mitarbeitenden bewegt wird. Sollte dabei ein Mitarbeiter eine Delle ins Fahrzeug fahren, wird Indie Campers sie euch trotzdem in Rechnung stellen.

Eine Einsicht in die verwendete Preisliste wurde ebenfalls abgelehnt. Für eine kleine Beule wurde ein Betrag von über 3.000 € verlangt – ohne transparente Aufschlüsselung.

Wir können nach dieser Erfahrung nur dringend davon abraten, bei Indie Campers zu buchen. Falls ihr bereits gebucht habt: dokumentiert wirklich alles (Fotos, Übergabeprotokolle, Kommunikation). Für uns war es eine sehr teure und frustrierende Erfahrung.

Meine Freundin hat einen Camper bei Indie Campers gemietet und den gesamten Mietpreis per Online-Banking bezahlt. Da sie keine Kreditkarte hatte, habe ich (eine andere Person!) nur eine separate Gasflasche mit meiner Kreditkarte gezahlt. Trotzdem wurde meine Kreditkarte später ohne meine Zustimmung für einen angeblichen Schaden belastet – obwohl ich nicht Vertragspartner war und auch keine Kaution gestellt habe.

Besonders unseriös: Der zunächst kalkulierte Schaden wurde ohne nachvollziehbare Begründung plötzlich auf die maximale Selbstbeteiligung hochgesetzt – genau auf den höchsten Betrag, den Indie Campers vertraglich absichern wollte. Eine transparente Schadenskalkulation oder eine nachvollziehbare Aufstellung gibt es nicht – alles basiert auf einer internen, nicht einsehbaren Preisliste.

Auf Rückfragen wird nur pauschal geantwortet, echte Aufklärung bleibt aus. Es entsteht der Eindruck, dass Indie Campers willkürlich Belastungen vornimmt, um möglichst viel einzutreiben.

Mein Fazit:
Ich kann Indie Campers leider überhaupt nicht empfehlen. Wer hier mietet, riskiert unfaire Abrechnungen und intransparente Forderungen!

Gerade in diesem Moment habe ich den Camper wieder storniert. Gerade noch rechtzeitig, denn die Stornofrist ist Null und 50% wären futsch gewesen. Aber der Grund des Stornos war ein anderer:

Die Seite hat tolle Angebote und ist übersichtlich, solange man nicht buchen will oder schon gebucht hat. Indie-Campers ist eine amerikanische Firma, die Internetseite ist in sehr schlechtem Deutsch, teilweise stehen mitten im Satz einzelne Wörter, manchmal auch ganze Sätze, auf Englisch.

Die Verifizierung des Personalausweises hat nach 8 Versuchen nicht geklappt, obwohl die Fotos hell, scharf und lesbar waren. Die dann auf Anraten von Indie-Campers erforderliche Kontaktaufnahme scheiterte, weil man einen Grund angeben musste. Ich wollte aber weder Partner werden, noch eine Beschwerde während der Reise melden. Also konnte ich das Formular nicht absenden. Toll.

In den FAQ´s steht ein fürchterlicher Kauderwelsch, der niemandem weiterhilft. Auch die Auswahl der Stornogründe erfolgt nur in Englisch. Nach erfolgter Stornierung bekam ich eine Mail, dass die Vermieterin storniert hätte. Diese hatte meine Anfrage aber noch gar nicht gelesen.

Alles in allem ein Bild, das durch die anderen Bewertungen hier gestützt wird. Schade für denjenigen, der seinen Camper hier vermieten will. So wird er wenig Freude und noch weniger Einnahmen haben.

Ich kann nur raten: Immer erst bei Trustpilot nachsehen, da erspart man sich eine menge Ärger.

AVOID INIDIESCAMERS.

They cancel one day prior without any real solutions, they just don't care. Worst customer service I've ever experienced. Now It's not clear if I will receive my money back.

Vorsicht bei diesem Anbieter.

Ich laufe nun seit 4 Wochen dem Indie Campers Support hinterher und meine Kaution wird nicht wieder freigegeben.

Beim Checkout in Hamburg wurde uns nach ca. 1 Stunde Prüfung des Campers gesagt, das dieser in Ordnung sei und wir das Geld innerhalb von 5-7 Tagen zurückerhalten werden.
Nach 8 Tagen haben wir den Support angeschrieben und da wurde uns dann gesagt, dass es bis zu 10 Werktage dauern kann.
Nach weiteren 3 Tagen wurde der Support erneut Kontaktiert, dabei wurde dann gesagt das es zwischen 10 - 15 Werktage dauert, meistens aber schon früher wieder da ist.
Heute ist der 18 Werktag nach Checkout vergangen und das Geld ist immer noch durch Indie Campers geblockt.

Nach ca. einer halben Stunde mit dem Support und dem Nachweis sämtlicher Buchungsdaten wurde mir gesagt dass das Geld bereits freigegeben wurde.
Weiterhin wird das Geld jedoch auf meinem Konto als vorgemerkt durch Indie Campers geblockt.

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Be careful with this provider.

I have been chasing Indie Campers support for 4 weeks now and my deposit is not being released.

When we checked out in Hamburg, after about 1 hour of checking the camper, we were told that it was OK and that we could get the money back within 5-7 days.

After 8 days we wrote to support and were told that it could take up to 10 working days.

After another 3 days we contacted support again and were told that it would take between 10-15 working days, but that it would usually be back sooner.

Today is the 18th working day after the checkout and the money is still blocked by Indie Campers.

After about half an hour with support and proof of all booking data, I was told that the money had already been released.

However, the money is still blocked in my account as a pending request by Indie Campers.

Initially, we paid for both warm water/heating and Wi-Fi for our 20-day trip in November. Unfortunately, these amenities were unavailable for the entire duration of our stay, causing significant inconvenience, especially given the cold weather. This forced us to adapt our plans, as we needed to find alternative accommodations, such as campgrounds and Airbnb stays, to facilitate remote work during the initial days.

Additionally, we encountered internal issues with the camper, including broken windows and loose screws, which required our attention to prevent potential complications. Despite our best efforts, these repairs became a necessity.

Towards the end of our trip, we experienced a minor incident that resulted in damage to the top of the camper. While we understand that such accidents can happen, the repair costs are typically in the range of $150-$200 at any regular car repair shop. To our surprise, the company charged us $2000 without providing any explanation, justification, or breakdown of why the cost was significantly higher.

Since November, we've been attempting to resolve these issues through email correspondence. Unfortunately, we have not received a satisfactory response or clarification from the company. This experience has left us deeply disappointed, as we feel that we were treated unfairly and subjected to unreasonably high charges.