Indie Campers Anmeldelser 

No volveremos a alquilar con esta empresa.
Nos fuimos de viaje dos personas durante 10 días por el norte de Francia. No nos proporcionaron los adaptadores para recargar el agua potable con la manguera y tampoco nos dieron la llave para las aguas grises. Tras innumerables intentos de contactar con la empresa trasladando el problema, no se nos proporcionó ninguna solución y túvimos que comprar nosotros los utensilios para poder aguantar los 10 días.

Además, durante el viaje nos saltó una piedra al parabrisas y se nos rajó 10 milímetros. Habíamos contratado el plan de protección premium para poder tener cubiertos los posibles daños y tener una franquicia de 0€.
Tras dejar la furgoneta en la base, se nos informa de que tenemos que pagar 199€ por la reparación del parabrisas, el importe de nuestra franquicia, ya que el valor era mayor. Después de hablarlo con el equipo, nos dicen que tenemos que hablar con atención al cliente, ya que son los encargados de estas cosas. Una vez llegados a nuestro país, nos ponemos en contacto con atención al cliente y mandamos una carta de reclamación.

La empresa, sin autorización, nos ha quitado los 199€ de la fianza de los 500€ que dejamos. Desde entonces seguimos en proceso de reclamación, ya que la mayoría de las veces solo conseguimos que nos responda el bot. Cuando nos responde una persona, siempre argumentan que el plan premium tiene una franquicia de 199€, cuando en nuestro contrato se especifica claramente que es a 0€. También estamos en proceso de tomar medidas legales porque desde luego así no es como se hacen las cosas.

Lo que parecía ser un viaje bueno y bonito, se acabó convirtiendo en una experiencia negativa y de supervivencia a costa del mal servicio y la mala atención proporcionada.

Ya he oído muchas opiniones parecidas en relación a esta empresa. Parece que si todo va bien, no hay problemas, pero como tengas algún problema con ellos, entonces son una estafa.

Mucho cuidado con la empresa indie campers.

Alquilamos una camper para visitar dolomitas en marcon (Venecia) y nuestra experiencia no pudo ser mas nefasta. Resulta que tuvimos un percance el segundo dia (no arrancaba la camper) por culpa de que la batería estaba casi muerta del coche y gracias a gente de alrededor lo pudimos subsanar.

El servicio tecnico aun habiendo pagado el seguro premium no se hizo cargo en ningun momento y tampoco daba soluciones. Habals con una maquina y poco más.

Ahora bien, el mayor problema de todos fue, que al realizar el check out, dejamos la camper y nos dijeron que todo bien y que la fianza (500 euros) se nos devolveria a la cuenta en 2-3 dias habiles.

Pues resulta que tardaron una semana y nos envían un parte de daños, el cual en ningún momento teníamos nosotros constancia y posterior a hacer el check out, diciendonos que se quedan con la fianza puesto que valoran los daños en 530 euros. Una autentica vergüenza.

El caso es que nosotros pagamos el seguro mas completo que hay que a priori, por que el daño es 0€ y sin franquicia. Entregamos la camper como tal, nos dicen que todo perfecto, y a la semana, ya en nuestro país de origen, no nos devuelven la fianza y se escudan que tiene ciertos daños la camper, acusándonos a nosotros de hacerla.

Sois unos estafadores, y solo espero que la empresa vaya a pique, nada mas lo deseo.

Un saludo y mucho cuidado.

Extremely disappointing rental experience

We had an absolutely terrible experience with our rental camper. During our trip, we were stopped by the police because the vehicle we had been given had an overdue inspection. The police would not allow us to continue driving the vehicle.

We were stuck dealing with the police for a considerable amount of time before eventually being allowed to drive to the rental location to exchange the vehicle. This resulted in us spending essentially an entire day dealing with an issue that was completely outside of our control. We also had to drive more than 200 km back and forth to the rental location.

It completely ruined one of our vacation days. Instead of enjoying our trip, we spent the day dealing with the rental company’s vehicle problem.

The fuel situation made it even worse. We had filled up the original camper with fuel the day before. When we returned it, the tank was considerably fuller than when we received it. However, the replacement vehicle was handed over to us with an almost empty tank, meaning we had to pay to fill it up again.

The most frustrating part is that none of this was caused by us. We rented a vehicle expecting it to be legally ready to drive. An overdue inspection should have been identified and dealt with by the rental company before the vehicle was handed over to a customer.

After everything we experienced, the company offered us just €60 in compensation.

Considering that we lost essentially an entire vacation day, were stopped by the police, had to drive more than 200 km unnecessarily, spent hours dealing with the vehicle exchange, and incurred additional fuel expenses, €60 is nowhere near a reasonable response.

What is most disappointing is the complete lack of responsibility for an issue that should never have happened in the first place. We expected the company to properly acknowledge the seriousness of the situation and compensate us fairly for the time, inconvenience and expenses caused by their vehicle.

A very disappointing experience, and certainly something I would consider before renting from this company again.

Une honte !!!! A fuire service déplorable ! Vanne défectueux nous étions bloqué en Suisse s'en eau et pas d'électricité pendant 1 semaine aucune assistance ! Les fourgon aménagé son en piteuse état rien ne marche l'intérieur tout casser
Il faut que la société ferme

Disastrous experience — I strongly advise against booking with Indie Campers.

Booking number: 7OE2J4

One of the first things that happened at drop-off was particularly disappointing: before carrying out the vehicle inspection and completing the handover, we were asked to leave a 5-star review in order to supposedly “make the process easier” for us. In reality, they make sure to secure a positive review from the customer before the inspection, while afterwards all the problems and responsibilities are simply shifted onto the customer.

We specifically booked a small van
suitable for Scotland’s narrow roads. At the very last minute, however, they replaced it with a much larger and significantly harder-to-manoeuvre vehicle, without offering us a free upgrade to the protection plan. This would have been appropriate given that the much larger dimensions of the replacement vehicle created significantly greater risks on the road.

Unfortunately, we had a minor accident which, in our view, would not have happened in the same circumstances had we been given the smaller vehicle we originally booked. This resulted in a £342 charge for damage. A serious company would have taken responsibility for the consequences of a vehicle substitution they imposed on us, or at the very least offered a free upgrade to the protection plan to compensate for the inconvenience and increased risk caused by providing a much larger vehicle. Instead, according to Indie Campers, I am entirely responsible for paying the damage.

And that was far from the only problem:
• Check-in: Our scheduled check-in was at 3:30 pm, but we were given the vehicle at 5:30 pm, significantly delaying our travel plans.
• Extremely dirty vehicle: The campervan was filthy, both inside and outside. The exterior was covered in mud. Inside, there were food residues, hair everywhere and even rubbish left by previous customers, including disposable vapes. It was obvious that the vehicle had not been properly cleaned between customers. Not even a basic exterior wash had been done. Cleaning: 0/10.
• Do NOT buy the kitchen kit: It was a complete waste of money. The cutlery, bowls, colander, etc. were so dirty that they were genuinely disgusting. The pots were not only too small and dirty, but also so scratched and damaged that we considered them unusable. We had to buy our own pots and kitchenware at a supermarket.
• Broken windscreen curtain: The windscreen curtain did not work, meaning that at night we could not properly close ourselves off inside the campervan. As a result, we had virtually no privacy.
• Gas bottle: Because gas is needed for cooking and hot water, we purchased a gas bottle. Before doing so, we contacted Indie Campers’ customer service, who repeatedly assured us that the bottle would be 11 kg. Spoiler: at pick-up, we were given a 6 kg bottle instead.
• The campervan was handed over with very little fuel.
• The windscreen washer fluid was completely empty.
• Several things inside the campervan were broken or not working properly.

In short, as a customer I paid a significant amount of money for a completely inadequate service: a filthy campervan, a disgusting kitchen kit, virtually no privacy, multiple maintenance issues, and, most importantly, the replacement of the vehicle we had actually booked with a much larger one, which we believe contributed directly to the circumstances of the accident.

The customer service response has been to shift all responsibility onto us, arguing that the damage is entirely my fault and that all the other problems — the dirt, the incorrect gas bottle, etc. — should have been reported during the trip rather than at drop-off, as I did.

So, according to them, if I pay for an 11 kg gas bottle, as repeatedly confirmed by their customer service, and they give me a 6 kg bottle, it is apparently my fault if I only raise the issue at the end of the rental rather than during the trip. 😂

Overall, an extremely disappointing experience. I would not book with Indie Campers again.

Excelente atención del señor Hamza. Muy buen trato y muy profesional.

En diciembre de 2025 sufrimos un alcance trasero en Francia, con parte amistoso firmado donde el otro conductor asumió el 100% de la culpa. El golpe bloqueó el portón trasero de la autocaravana, dejándonos sin gas, agua caliente ni calefacción durante casi 2 días en pleno invierno. El servicio técnico de Indie Campers nos sugirió por escrito que forzáramos nosotros mismos el parachoques dañado, y nos negó un vehículo de sustitución.

Nos obligaron a adelantar 168,39 € para cerrar el expediente. Ocho meses después, la empresa sigue sin devolver ese importe, y en ese tiempo nos han dado cinco explicaciones distintas e incompatibles sobre el mismo cargo: no reembolsable, reclamación de seguro en curso, cobro duplicado por error informático, cargo de daños definitivo, y de nuevo reclamación de seguro activa — estas dos últimas contradichas por dos empleados distintos con solo 6 días de diferencia.

Un representante de la empresa llegó a afirmar por escrito que no existían registros de nuestras comunicaciones de soporte, cuando su propio sistema de tickets documenta todo minuto a minuto.

Hemos presentado denuncia formal ante Kontsumobide (Instituto Vasco de Consumo), con expediente registrado y toda la documentación aportada.

No es un caso aislado — otros consumidores han reportado patrones similares de retención de fianzas y respuestas contradictorias.

Everything went perfect, Hamza is a 100/5. 🙏❤️

1★ — Avoid Indie Campers at all costs.
This was the worst RV rental experience we’ve ever had, on both sides of the Atlantic. We rented a campervan for our Europe trip from Barcelona and paid extra for two foldable bikes, but no bikes were provided at pickup. Staff told us it would be “handled later,” and one month after returning the campervan, we are still fighting for the refund. The campervan was not properly inspected before rental. Major failures began immediately: Water pump worked on and off for the first 5 days. Went back to depot to replace still did not work because staff installed the pump wrong. Fridge was replaced by a non-compatible model (found out after the trip) that drained the battery like crazy. Fridge problem spoiled our food multiple times. Battery charger never worked. Had to take it to another depot then to the shop for repair. House battery eventually failed and had to be replaced at another depot. Gray tank sensor failed and stuck at high percentage level, shutting off the water pump system. Vehicle had expired license and expired environmental sticker causing us to get a violation ticket from the police. Oil change and maintenance was overdue and after warning from the police, we had to book a repair service at a shop in 2 days and 1 full day of repair causing us to stay in one place for 3 days.
We received a police ticket because Indie Campers rented us a vehicle with expired stickers and we are still working on this. We had to personally take the vehicle to multiple repair shops — losing 3 full travel days — because Indie Campers depots were unable to fix anything. Online support was a disaster: Between AI bots mixed with 30+ different agents. No one read previous messages, with conflicting instructions causing us with multiple explanation of the same problem. Promises of updates that never came or never call us back. No follow‑through on anything. Pickup and drop‑off were equally bad: despite having appointments, we waited 4+ hours each time. Staff were overwhelmed, untrained, and at times rude.

It has now been over one month after our rental ended, and Indie Campers has not provided any resolution, refund for the bikes, or compensation for the troubles, the repairs, or the days lost.

The only one star given was their one‑way rental option, rented in Barcelona and returning it in Hamburg, and that single feature is the only reason this review isn’t zero stars.

STAY AWAY FROM THIS COMPANY.
They have a long way to go before they understand customer service, vehicle maintenance, or basic accountability.
If you want details, contact me — I will gladly share the full experience.

location d'un VW California Océan sur le site de Grigny en ile de france pour une semaine. Enormément de choses manquantes ou cassées à l'intérieur: plage arrière non rabattable, pas de câble électrique de recharge, pas de tuyau d'eau, pas de rideaux de fenêtres avant. Pas de haut-vent, porte latérale emboutie. Un niveau de propreté très bas : j'ai retrouvé des vieux tickets de péage sous les sièges Un service client IA inefficace. aucune compensation ou geste commercial. Caution non rendue sans explication et conversation WhatsApp avec le service client a été effacée

We rented a campervan from Indie Campers in Vancouver for around 10 days and paid for Premium Protection. Unfortunately, when we actually needed assistance, the service was extremely poor.

The vehicle had multiple problems, including a serious water leak, faulty water and hot-water systems, a broken skylight that had been repaired with tape and allowed rain inside, and other issues with the door, shower hose and steps.

The water leak was particularly serious. We contacted Indie Campers repeatedly — more than five times by phone, as well as through WhatsApp — but received no effective assistance. We eventually had to find a mechanic ourselves. His report confirmed that the pump strainer was sucking air and a winterization valve was incorrectly positioned and shooting water out.

We paid for Premium Protection precisely to have support when something went wrong. Instead, we were left to deal with the problems ourselves during our holiday.

After returning the vehicle, we submitted photos, explanations and the mechanic's report. Indie Campers acknowledged our complaint and said it had been sent for specialist review, but we are still waiting for a proper resolution and have also had to dispute charges deducted from our deposit.

The biggest problem was not that the camper had mechanical issues — problems can happen. The problem was that Indie Campers did not provide the support we paid for when those problems happened.

Based on our experience, we strongly recommend thinking twice before renting from Indie Campers, especially if you are relying on their Premium Protection.

⭐ 1 STAR — DO NOT BOOK WITH INDIE CAMPERS

Booking OE9848 — Lisbon-*Faro, August 24–31, 2026.

We paid €1,091.71 for a 7-day campervan rental. The vehicle had a recurring battery failure from the very first day and was ultimately unusable. What made this experience even worse was the lack of effective roadside assistance when we repeatedly needed it.

Here is what happened:

• Day 1: After waiting around 2 hours at the Lisbon depot because our original camper had been given to another customer, we were given another vehicle with a dead battery. It had to be charged before we could even leave.

• Day 2: The battery failed again. We contacted assistance.

• Day 3: It happened again. We were told to buy a battery booster. We couldn't find one, and eventually a stranger had to help us on the road.

• Day 4: The camper broke down again. We were promised assistance within one hour. Nobody came. When we called again, we were told that a tow would only be arranged for the following day. With no effective help from Indie Campers, we had to physically push the camper ourselves at the campsite.

• Day 5: The tow truck finally arrived at 10:00, but it was too small to remove the camper and couldn't charge the battery.

Once again, we had to find local help ourselves. We were then sent to the Faro depot and made to wait until 15:00. The “solution” was simply to recharge the battery, even though there was no replacement part available and the same problem could therefore happen again.
Indie Campers had no choice to then authorised us to end the rental early.

The result: we paid for a holiday that we could not take. Our plans were ruined, including birthday plans, we were repeatedly stranded, we had to solve problems that should have been handled by roadside assistance, and my partner was injured while we were trying to move their camper ourselves.

We have formally requested a full refund of €1,091.71, plus €70 for a gas canister that we could not finish using because Indie Campers had no other choice to authorised the early termination.

This is not simply a case of “a vehicle broke down”. Mechanical problems can happen. The unacceptable part was the repeated failure to provide effective assistance and the fact that we were repeatedly left to deal with the consequences ourselves.

I strongly recommend reading this experience before booking with Indie Campers. We certainly would not book with them again.

Indie Campers: please review booking OE9848 and our formal complaint carefully and take responsibility for what happened

We rented a campervan from Indie Campers for a family trip around Europe. We had a great holiday overall, but unfortunately our experience with the campervan and especially the handling of our complaint was disappointing.

Shortly after picking up the campervan, we reported a long list of issues to Indie Campers and provided photos and a detailed written description. These included inadequate cleaning, dirty kitchen equipment, missing equipment, damaged curtains and mechanisms, problems with the windows, as well as various interior and exterior defects.

The pickup took place outside normal opening hours, and there was no proper handover or walk-through of the vehicle with a member of staff. We were given the keys and had to inspect the campervan ourselves. We therefore reported the issues as soon as we could after the pickup.

To Indie Campers' credit, our full security deposit was eventually returned, and we received some compensation for the faulty windows.

However, the complaint process was the biggest disappointment. We spent a considerable amount of time documenting the problems and following up, and after a lengthy correspondence, Indie Campers ultimately maintained that no further compensation could be offered, mainly because their Customer Vehicle Validation had not been completed at pickup.

We accept that this is a condition we should have paid closer attention to. However, when the pickup takes place without a proper handover or inspection, and the customer subsequently documents the issues with photos and a detailed written complaint shortly after receiving the vehicle, we would have expected that documentation to carry more weight.

Overall, our experience is mixed:

👍 We had a great holiday and the campervan was basically usable.
👍 The full security deposit was returned.
👍 We received compensation for some of the issues.
👎 The campervan was not in the condition we expected at pickup.
👎 There were numerous missing, damaged or defective items.
👎 The complaint process was lengthy, frustrating and required a lot of follow-up.
👎 We do not feel that the final handling of the complaint reflected the documentation we provided.

The holiday itself was good, and that is important to point out. But we expected a much better standard from the campervan and, above all, a more straightforward and customer-focused approach when we raised the issues.

Overall: A good holiday, but a disappointing customer experience with Indie Campers.

Horrible experience in Spain. We booked a camper for 2 adults and two kids for more than two weeks. When we got to the Madrid pick up station, we 1) had to wait for ages and 2) when we got the camper it was filthy inside. We asked them to have another go at cleaning, but it seemed they were incapable of it. Inside, a few blinds were in poor condition. Fuethermore, the packages (towels, bedding) we booked, weren’t there. Had to ask for it.
Once we got on the road, we noticed smell, but at first didn’t think much of it. Once we reached our first destination, we realised that the fridge only works when connected to electricity. Not on the road via battery or gas. The other thing we noticed was, that the car is more or less falling apart. Plastic components, benches, etc. A disgusting move by the Madrid team was, they gave us the camper knowing, that the awning didn’t work. They put it in the contract (which you don’t get to read if you don’t ask for it, they just quickly show you some pics from the outside) which you sign, but they never mentioned it. Also, the fifth bed option is missing parts.
Their support is shocking. By all means, avoid this company if you can. The money you might save is not worth the frustration. I believe, they gave us a piece of sh*t because we have premium insurance so they can make some claims afterwards.

Again, avoid them, use other companies, we will as well in the future. Never again Indie Campers.

Me and my 2 friends went on a road trip in the states from Nashville to NY. When we got to the drop off in NJ the guy (who was actually very nice and helpful) said he didn't even want to drive it and was suprised we made it. Pick up from Nashville was an experience, it was hard to understand the man as he spoke so quietly and even after asking to repeat multiple times we still didn't understand. He didn't show us everything in depth. We occured loads of problems with the van and had to make a stop at the Chicago depot where a woman kind of helped us with the generator but was still not super helpful. We had to visit 3 garages too. The roof windows were taped shut, the cuttelry was dirty, the step flipped up mid drive so we could see the road beneath us driving on the highway, engine light on due to a faulty cylinder, and more! We tried to speak to customer service and have gotten bad replies and he offered to let us speak to a manager and when we took that offer, he then stopped replying.

Mucho cuidado con reservar aqui! Si no tienen otra opción que hacerlo, asegurense *muy bien* de tomar fotos de absolutamente todo, cada detalle, cada defecto, por minúsculo que sea, y exijan tenerlo en el contrato de alquiler, incluso despues de haberlo firmado.

Porque sino, os pasará como a nosotros: la solapa del enchufe de luz venía sujeta con cinta de pato, la retiramos en medio del camino casi a punto de caerse y la pusimos a resguardo. Meses despues, un cobro desmesurado y presiones desde una agencia de cobros para que pagasemos, incluso despues de demostrarles lo abusivo del reclamo.

Huid de aqui si tienen mejores opciones, aunque sea más caro.

If there was the possibility to give zero stars that would be my review. Lack of costumer service since the beginning. As we arrived and the gave us the vehicle the lady who welcomed us didn’t give us half of the services we paid for (blankets, towels, gas tank norms tied properly) and we had to ask for it. The most disappointing thing came when we left. The gave us the van saying “you’re free to go” but we didn’t realise that she left a top window open. As we left the window broke due to the wind and they charged us for 240€ for something we didn’t even touch. On top of it we had the full insurance package which we found out that it covers only outer parts (it’s not mentioned on the website) I suggest you spend your money elsewhere

Nunca más Indie Campers Madrid. Una auténtica clase magistral de cómo no gestionar una empresa de alquiler de autocaravanas.

Nuestra experiencia con Indie Campers en Madrid fue un desastre de principio a fin.

La entrega del vehículo fue un auténtico caos. No solo nosotros, sino prácticamente todos los clientes tuvimos que esperar durante horas. Da la impresión de que el desorden forma parte del modelo de negocio.

Finalmente nos entregaron una autocaravana llena de golpes y abolladuras, sucia, sin suficiente aceite del motor y sin líquido limpiaparabrisas. Es decir, un vehículo que jamás debería haberse entregado en ese estado. Como si fuera poco, el frigorífico dejó de funcionar repetidamente durante el viaje.

Después de tantos problemas decidimos devolver la autocaravana dos días antes de lo previsto. Lejos de mostrar un mínimo de comprensión, nos cobraron una penalización por la devolución anticipada. Además, nos facturaron daños que no pudimos entender ni comprobar, y ni siquiera reembolsaron el importe del aceite que tuvimos que comprar para evitar circular con el nivel demasiado bajo.

El servicio de atención al cliente merece una mención especial. Cuando necesitas ayuda, prácticamente solo hablas con asistentes de inteligencia artificial que repiten respuestas automáticas. Intentar resolver una reclamación resulta desesperante y, en nuestra experiencia, completamente inútil.

Si buscan unas vacaciones tranquilas, empiecen por evitarse este problema. Hay muchas empresas de alquiler de autocaravanas; nosotros, después de esta experiencia, jamás volveremos a reservar con Indie Campers.

Nuestra recomendación es clara: busquen otra empresa. Su tiempo, su dinero y sus vacaciones se lo agradecerán.