ilMarchesato Anmeldelser 

Svar fra ilMarchesato

12. mai 2026

Thank you for your feedback. We are sorry to hear about your experience.

Unfortunately, we are unable to identify your order as no order number or email address was provided in the review. We kindly invite you to contact us directly at [ilmarchesato@ilmarchesato.com](mailto:ilmarchesato@ilmarchesato.com) so we can better understand the situation and assist you properly.

Regarding the folding mechanism, our umbrellas are handcrafted with reinforced premium frames and high-quality mechanisms designed to ensure durability and stability over time. For this reason, the closing mechanism can initially feel firmer compared to standard mass-produced umbrellas.

As for the ornamental top part that detached, this is certainly not the experience we want for our customers. Please contact us directly and we will gladly review the situation together and find the best possible solution.

Kind regards,
Luca
Il Marchesato

Svar fra ilMarchesato

20. apr. 2026

Dear Connie,

We are genuinely sorry to read your one-star review, especially as it does not concern the quality of the umbrellas you received, nor the care, craftsmanship, and prompt service with which your order was produced and shipped from Italy.

The additional $120 was not a charge applied by us after shipment, but import duties and taxes requested by United States customs authorities upon arrival. These are government charges that we do not collect, determine, or retain in any way.

We always aim to be fully transparent with our international customers. For this reason, information regarding possible customs duties for orders shipped outside the European Union is clearly stated on our Delivery Rates page: Delivery Rates
, during checkout, and again in the order confirmation email. Orders shipped outside the EU may be subject to import duties, taxes, and customs clearance requirements imposed by the destination country.

For this reason, we believe a one-star review based on taxes imposed by the buyer’s own country does not fairly reflect the quality of our products or the service we provided.

That said, we sincerely hope the umbrellas themselves were appreciated and enjoyed, as each piece is handcrafted in Italy with passion and attention to detail.

ilMarchesato

Svar fra ilMarchesato

17. apr. 2026

We are sorry to read such a misleading and anonymous review.

First of all, there are no hidden charges whatsoever. Any possible import duties, taxes, or customs clearance fees for shipments outside the European Union are clearly communicated in advance on our Delivery Rates page, during checkout, and again within the order confirmation email.

These charges are not created, requested, or retained by us. They are determined exclusively by the customs authorities of the destination country. For shipments entering the United States, any duties or tariffs are established by U.S. authorities, not by our company.

As we ship internationally to many different countries every day, it would be impossible to include a single generic customs cost in the price of our products, since regulations and fees vary from country to country.

For this reason, describing our business as “dishonest” or a “scam” is entirely inaccurate and unjustified.

Additionally, this review has been posted without a name or order reference, which means we are unable to verify whether it relates to any genuine purchase.

Should you be an actual customer, we invite you to contact us with your order number so we can review the matter properly and provide assistance.

Kind regards,
Il Marchesato

Svar fra ilMarchesato

10. apr. 2026

Dear Customer,

Thank you for taking the time to share your feedback, and we are truly sorry to hear that your umbrella arrived with a damaged gold component.

At Il Marchesato, every piece is carefully handcrafted and thoroughly checked before shipment, so it is very important for us to resolve situations like this with the utmost care and attention.

All our shipments are fully insured. Should the package have been impacted during transit, we will of course take full responsibility and ensure a prompt solution. We kindly invite you to contact us at info@ilmarchesato.com
, sending us a few photos of both the external packaging and the product. This will allow us to proceed quickly with a replacement.

Your satisfaction is extremely important to us, and we will personally follow your case to ensure everything is resolved in the best possible way.

Warm regards,
Customer Service
Il Marchesato