iGarden Anmeldelser 

We have loved our swim jet and everyone in the family has been using it all summer long. We ended up having a slight battery issue recently and they have been very quick to resolve the issue and send a new replacement battery.

Our igarden K Pro 120 pool cleaner lost the ability to function through its touchscreen during the first summer we owned it. I contacted customer support and reached an agent via chat who asked me to send a video of the problem. Once that was reviewed by their staff it was determined that the best course of action was to send a new replacement of the same model. The process was completed over the chat function and was relatively painless. I am awaiting the new replacement and looking forward to cleaning the pool again.

Had an issue with robotic pool vacuum. Customer support was very fast and helpful and got me a replacement product.

I had a issue with my product called customer service and got a quick response . Their team was helpful , knowledgeable, and resolved the issue promptly . No waiting at all got emails and a call and was very satisfied.
I will buy other products because of their service .

I had an error code pop up over the holiday weekend. Customer Support helped me troubleshoot. Sent in a couple pictures and a video to help with the process. When it was discovered that the error was not fixable on my end, customer support was super helpful in getting me setup with a replacement upgrade in a super timely manner. Very helpful!

Great customer service and the cleaner works well.

Great service! Company provided a complimentary battery replacement after a hardware defect.

I have received prompt and professional customer service when needed. They have been very helpful and knowledgeable. A great company to work with

I have purchased the IGarden swim Jet X series to train in my pool for Ironman events. I have been using the product now for 2 months and must say that the user experience is great. The device is easy to install, operate, charge and store. The 4 speeds are more than enought for my training needs.
Customer support team was fast and efficent in responding to questions and clarifying doubts.

Had an issue with my swim jet x battery box and after a phone call and a few emails with the support at igarden, I’ve got a return label for my faulty battery and a replacement free of charge. Zero hassles and very helpful customer service!

The support team was quick to respond to my request and resolved my issue within 24 hours. Very happy with the quality of service.

I am NOT tech savvy. When I received my iGarden pool robot, I misread the easy to understand operation instructions and couldn’t get my robot to work. I then opened a YouTube video and again failed to get it to work.

I then simply called and had the BEST and most understanding and personable interaction with the iGarden team. So patient with me. It was simple to understand once they explained my missing of one step.

The product works effortlessly cleaning our new pool. Love the product. Let ve the company.

This company has amazing customer service. I am new to pool sweeps and have many questions (okay, the printed manual could be lots better.). I ask them a question and it is normally answered within an hour or two. The issue is instantly solved. Great job people!

We love the iGarden robot. It recently quit working and the cinpany is shipping a brand new one to replace our existing one. This is great customer service.

We bought the iGarden M1AI robotic pool cleaner. While we haven’t been able to pair it to be able to use the app despite lots of effort on iGarden’s technical support team, we are very happy with its performance. And, the cute sports car design gets a lot of compliments! Response time from the company is amazing despite a huge time difference and they truly want you to be happy with your purchase. So far, a great experience.

After I contacted your office. I had very fast response from you when I can fourth for a couple of emails. Then the problem was resolved.

We have had a KN55 all season and it has proven to be one of the better decisions we have made involving our pool. So convenient, cleans well, battery lasts a long time. So much better than the pool sweep we had before that constantly got tangled and needed new parts. Well done iGarden!

Kevin M.

I backed the iGarden Swim Jet X Series on Kickstarter, so I went into the purchase understanding that there could potentially be some teething problems and delays with a new product coming through its first production run.

There were certainly some delays to fulfilment, and I did have to contact iGarden a few times for updates. I also gave them some constructive feedback that I felt project-wide updates could have been more frequent and transparent.

What impressed me, however, was how responsive and helpful the customer support team were throughout. Every time I contacted them, I received a prompt, polite and genuinely helpful response. They listened to my concerns, kept me updated and ultimately went considerably further than I expected to make up for the delays.

Now that I have the Swim Jet, I can honestly say that I am really pleased with it. It is a fantastic bit of kit and has completely changed how I can use my pool. The build quality is excellent, it is straightforward to set up and use, and it does exactly what I hoped it would.

For me, the product itself has absolutely lived up to the expectations I had when I backed it — and the way iGarden handled the inevitable challenges of delivering a new Kickstarter product has left me very impressed with the company as well.

I would happily recommend both the Swim Jet and iGarden.

The pool cleaner is fantastic. Quality is great and does the job with no headache.

Excellent customer service

I had an issue with my Igarden pool cleaner. The support team was fast in answering and instead of a repair, they upgraded the pool cleaner. This is awesome!!!
Great cuatomer service