idoodirect.com 

Seeing poor reviews I thought I should put my experience with this company.
I ordered a Bissell carpet cleaner which was delivered well packed and on time.
Worked well for first couple of times unfortunately at the third attempt the brush stopped working and on checking the drive belt had snapped
I contacted customer services who arranged for the item to be picked up by parcel force for repair or replacement. Within two days of sending back I had a message saying that the item was indeed faulty and as they had no replacement a full refund was offered which I accepted and was promptly put back into my account that day. All this was done outside the 30 day warranty 90 days plus in fact.
All in all communication was good, friendly and informative and couldn’t have been more accommodating.
More than happy to buy from them again

Before buying my IPhone 14 Pro Max I looked online and saw this company had a low rating, but after reading the reviews and seeing how they answered each question reasonably I decided to give it a shot… and I was very happy I bought my phone from them. The price was the best on the market, even compared to some of the most popular refurbish websites, and the phone came in perfect condition and 100% battery health, even though it was a refurbished item. I never usually write reviews but seeing all the negative/mixed reviews, I wanted to write one about the great experience I had. 5/5 :)

Purchased a gazebo, great customer service, and got exactly what was described on sale site

Great customer service, very helpful when explaining how my iPhone works and accessories- Very thankful.
I will definitely be buying from this seller again.

Really enjoyed my Sage coffee machine from these guys.

Awful Retail Experience! Purchased a Barista Touch Expresso Machine which is not a small investment. Arrived promptly well packaged. However, it was not clean and one of the very few accessories that were to be included was missing. However, it cleaned up like new, tested and seemed fine. Invested in new Sage accessories, it produced excellent drinks. , Within 10 days it started to factory reset when it powered off. This was intermittent and then constant within a week. Contacted Customer Services and sort advice they asked me to return for repair. Researched and this should be a simple repair. Worried I wouldn’t get this machine back, I agreed with Customer Service that they would consult me before making any decision on replacing it. I also included a note to the same with the machine on its return. Sadly, no communication was received. within 38 hours of its reurn I received a short message stating it couldn't be fixed, a refund sent, and requesting not to provide poor feedback! A refund may seem a reasonable outcome but having spent a great deal on this machine, I am left considerably out of pocket. They admit their error for not contacting me before refunding, and have now made improvements, but what these are were not disclosed. They now claim they had no replacements of this type although there are active items on their online store. The machine is registered to me with Sage and have not offered to reinstate or return it to me although I have established I am able to have the machine repaired by Sage. This companies attitude has been far below the standard one would reasonably expect from an organisation that has such a high level of product turnover, its been nothing short of dismissive and unacceptable. Their only offer has been for me to re-buy from them a replacement machine, and start the whole sorry experience all over again. No thank you! Buyer beware.

Please do not trust eBay sellers score. I have recently purchased a BISSELL power clean carpet cleaner. It was faulty the wash tank was unable to deliver water to the washer function. This is my third BISSELL so know how they work. The handle that slots in just comes away and the start button loose on the handle. The machine does switch on and can pick up water but have apply water directly to carpet. I emailed them on day it arrived and told me to open up a return in eBay. On eBay because I bought as guest not showing in purchase history?? Not able to return or get refund.

I was very impressed with the speed and courtesy with which my issue with a piece of equipment not performing correctly was resolved. Excellent support provided.

Worst after sale service ever. Politely making you to give up any effort of dealing with them.

Received an ipad pro 9.7 (2016) in November 2022 and after several attempts to have this repaired and/replaced I still do not have a working Ipad July 2023.

Upon receipt it looked to be in a great condition until I started noticing some issues with the touchscreen/keyboard with intermittent response e.g. parts of screen not responding and after some time the whole screen was freezing, videos on multiple apps were blinking/starting and stopping randomly on their own. The screen also had bright spots and rainbow colours.

At the beginning I thought maybe it’s a bug, or it needs an update, factory reset etc. I messaged idoodirect and they immediately messaged me back with a prepaid return label and that they will be happy to have their engineers to have a look. Amazing so far! A week after they received my ipad they said their engineers couldn’t find anything wrong with the ipad and to confirm my address to send it back. I thought that’s very weird and I asked to double check it as I said the issues were happening randomly, maybe they had to use the ipad for a few hrs to see if anything comes up.
They returned the ipad the next day but I found exactly the same issues. I was so disappointed and irritated that I had to go through the same process.

This time they didn’t send me a prepaid return label saying that after 6 months of the sale they are not obligated to do that, although they never fixed the problem and returned it back to me without repairing. I then asked for a refund and they responded saying that as their engineers couldn’t find an issue they couldn’t issue a refund. They also informed me that if a refund was provided it would be at a lower price than what I paid for it as the price of the product had changed... despite never being able to use the product since purchase due to it being faulty.
I followed up with a phone call where they agreed that if the problem continues they would provide a refund. Upon their request I provided a video of the problem and returned the ipad. Guess what happened, again engineers could not see an issue, despite providing a video of the error and the ipad was returned to me with issues again.

I then had to start again with the same process - the third time they sent me a prepaid return label. I again emailed them the video (for the second time) immediately with the return but they said the same thing, their engineers couldn’t find any issue and returned the ipad. I was so frustrated, I said about the video and their response was to send them the video again because they didn’t see it the first time. After the weekend I asked for any news. They said they were waiting for me to send the video. I messaged them back confirming the email address I sent the video. They said unfortunately their engineers couldn’t find the problems shown on the video. They then returned the ipad to me in late July 2023 - still broken. However this time the ipad was returned to me with a newly installed passcode and they didn't provide the code to me upon return - it took three days for them to respond to my email asking for the code.

So from May to July the ipad was going back and forth three times and in the end they have completely wasted my time.

The after sale service is the worst! Do not buy from this company. Their tactic is to make you give up in a very polite way and it works. I don’t have the energy or time to go on and on for this.

They definitely won, even taking the time to write this review made me feel completely hopeless. Such a waste of time to begin with. Things happen, but if you are unlucky and buy things from the wrong seller, you are totally screwed and this shop is definitely the worst I have come so far since 2010 when I started shopping from ebay.

Ordered a second outdoor store box that arrived with a damaged lid. The customer service was outstanding and I received a replacement lid within 24 hours. Top company who put the customer first.

Sage coffee machine didn't work. nearly 2 weeks and they still haven't collected it, or refunded me. Service absolutely shocking, communication woeful - I feel very stuck and it's a lot of money to have lost out on.

Was very wary after reading some of the reviews on here but i'd been looking for a decent air purifier for a while but was on a budget. Seen one on the Onbuy site from this seller and it was just what I was looking for and at an excellent price.
Have used it for a few days now just to make sure everything was OK and so far it's worked brilliantly.
Sold as Refurbished but for me it may as well have been labeled 'As New' as it was in excellent condition.
Can't comment on customer service as I didn't have to contact them and hopefully won't have to.
Will update review if I encounter any problems.

1. Unit (Sage Oracle Coffee System) was received in March 2022.
2. Was not functioning properly, grinder and milk steam wand, not performing to specification. An old, non-functioning system that was sold as nearly new.
3. Initiated correspondence with Seller in Sept 2022, unit was returned to them for testing.
4. It was confirmed as not functioning correctly.
5. A replacement unit was sent end of Sept 2022.
6. This was a unit that was for a second home, therefore was initially tested in Dec 2022 for 1 day, grinder seemed to work ok, however milk steam wand not functioning properly.
7. Tested further in Jan and Feb 2023, confirmed that steam wand was not functioning properly.
8. Contact initiated again with Seller in March 2023, and unit was shipped back once again in April 2023.
9. Further testing commenced, engineers said they think steam wand working normal.
10. I have a duplicate system in my main residence, and took pictures and a video to demonstrate a properly working steam wand. They kept insisting that their system was working properly despite clear video evidence to the contrary.
11. Requested a refund at this juncture since I had lost confidence in the process and their ability to supply a working system.
They agreed on condition of only 80% of purchase price. Which I said was unreasonable, I should be refunded total amount. They reiterated only 80%, which I agreed to last week to be done with this situation.
12. This was stated to me on the 28th of April 2023. They have since ceased all communication with no refund after over a month.
13. To confirm, they have physical custody of the Sage Oracle Coffee System and also my full purchase price. 14. Idoodirect are not operating in good faith any longer and I now plan to report to the Ombudsman along with other relevant authorities.

My strong suggestion is to consider carefully before purchasing from this vendor.

Dragon_PRM

This is a further note in response to Idoodirects response on 6 of June. I have sent several messages back to your company relating to your requests for my PayPal details to refund. I have tried 6 different messages with no response from your team. Please do not intimate that you have been trying to refund me, that is simply not the case. I repeat, I have had no response in over a month. Very best, Dragon_PRM

Just bought a refurbished Apple iPhone in ‘excellent’ condition, in spite of so many poor reviews here. Fortunately, I looked at their various selling platform reviews which are very positive and so decided to go ahead with my purchase. I am so pleased that I did, for the great price and condition of the iPhone, which is like new! On my experience, I would highly recommend idoodirect.

on eBay they sold an iphone 7 128gb unlocked as good refurbished condition - it arrived with serious hardware issues which meant it could not be setup or used. They ignored all communications. Eventually responding to tell me it was out of warranty and there is nothing they can do. Ignoring the fact they sold a 'for parts only not working' item as 'good refurbished' - I am reporting them to ombudsman.
Do not purchase from this company. They don't respond and do not act accountable.

Unresponsive, terrible customer service and policy.
Recently purchased an item from XS Items Limited / idoodirect. They are surprisingly active on Ebay, Amazon, Back Market, etc, and seem to receive good ratings on average. Well, ...

Based purely on my experience and allegedly what other customers have experienced: As long as what the customer receives is roughly the same as what the customer expects, all is well. But as soon as you have any query, had anything go wrong, need any assistance, it's game over.

My item arrived in a condition that was worse than described. The packaging material was an absolute mess, shredded cardboard dust. The entire item was covered with it, debris everywhere including inside the device. In addition, some accessories were missing. Mainly, the item itself was not in the "pristine, like-new condition" as advertised, had some scratches and marks.

Maybe they had made a simple mistake, maybe they just sent the wrong item, used that unfortunate packaging material accidentally..... Anyway, that huge mess aside, so far it wasn't a major issue for me.

However, as soon as I messaged them it went downhill very fast. I simply reported what had happened, sent pictures of what I had received, and asked them for comment, whether this was to be expected or not, whether I could get a replacement. The only thing I got back was a template block of text, trying to cover all possible customer queries, without really saying anything of value. I am not sure anyone even read my initial message.

So, I replied, asked again, would any replacement be in better condition, or not. Received the exact same template response... And then I tried a 3rd time reaching out, this time just getting offered a small discount via a short message. This discount would not even have covered the missing accessories, and clearly did not account for the condition of the item itself. I also had never asked for a discount, I had asked for an exchange and the conditon I could expect the new item to be in. Seems to be their policy is to offer 2-3% discount to make the annoyingly pesky customer go away... allegedly.

I responded that I would either like to get a replacement, a better item that would match the initial listing, or send everything back for a full refund. No interest in any discounts.

No further response at all. Eventually requested a return, purchased the same type item elsewhere (and very happy with it).

No response for three days, then again the very same template message in response to my return request. In said message, the seller does not even acknowledge that I want to return the item for refund, only makes sure to cover all possible outcomes to avoid liability as much as possible: "Once the item arrives back to us we hope to resolve the problem, returning the item to you in full working order or if appropriate replacing or refunding the item". Like how more vague could this possibly be.

As I was getting nowhere with my return request, I decided to file a case via PayPal, waiting for this to get sorted now. Interestingly, the seller was quick to respond as-in that they have blocked me from future purchases on their profile.

What a great way to deal with customers... "Sloppy QC, don't repond, don't respond, see if customer goes away for minor discount, ignore, don't take responsibility, block customer"...

ZERO out of 10 business. Almost worth spending a bit of extra time to report them to UK Trading Standards.

EDIT / RESPONSE:
- I was sent a template message three times, offering repair / exchange / refund - at the seller's choice, clearly not what I had asked for.
- Already mentioned, a £15 partial refund is ridiculous given that the item I ordered, "certified refurbished" was close to £100 more than the "very good" option. Missing accessories, plus the worse condition, plus the utter lack of getting a simple answer from customer service, that's a fail.
- "Certified - Refurbished"
This item has been professionally inspected, cleaned, and refurbished by the manufacturer or a manufacturer-approved vendor
Appearance: Pristine, like-new condition.
Performance: Fully functional. Meets original manufacturer specifications.
Guarantee: One-year guarantee provided by seller."
- I never asked for a partial refund, I wanted what I ordered or a full return. Everything else doesn't make sense given the alternatives in the marketplace. I would not have ordered in the first place otherwise.
- Item was not picked up either despite customer service telling me it would be.

EDIT2: Seller unwilling to provide a pre-paid shipping label for their mistake. Arranged return postage myself in collaboration with PayPal. Seller has not responded to any messages on Ebay for a week. This has now been resported to UK Trading Standards.

This is just another seller on eBay, not better or worse than any other. I bought a refurbished phone from them and I'm very happy with it. It was rated "good" and was near pristine when I got it. Maybe they were a tad slow on the delivery, but nothing worth the amount of hate they're getting here.

Please understand this place is a scam they sent me a broken phone and then when i requested a refund they refused, poor customer service stay away from this place please

Avoid using this seller at all costs. I purchased a phone on ebay covered by a 12-month refurbished warranty. It failed completely after two months of normal use (no accidents or damage) and wouldn't switch on - later confirmed as a complete motherboard and power supply failure.

I returned the phone to idoodirect for a repair. I took a photo of the phone before returning to show that there was no damage whatsoever to the phone, and packaged it extremely well.

The company then refused to repair the phone as they said that a tiny cosmetic crack at the top of the screen meant they wouldn't fix the main issue - i.e. that it wouldn't power up!

As this cosmetic crack was not present when I sent the phone back the only possible explanation that they caused this damage to avoid adhering to the contractual terms of the 12 month warranty.

Escalating to ebay didn't help at all as it was outside the 30-day window and the contract was between me and the seller.

Given other reviewers' experience it's clear that this seller refuses to honour any warranty once they are outside of the 60-day window for buyers to leave feedback on ebay.

In the end I had to have the phone repaired elsewhere with a new motherboard, power supply, screen (to repair the damage idoodirect caused) and battery (basically a completely new phone!).

My son had saved up for ages for this phone and all we got was a dodgy phone and a truly shocking and stressful experience. AVOID!

Received a mobile phone today 12/01/2023, this phone was not due to be delivered until either 13/01 or 14/01 of this month.

I have always experience that
when I receive a product before the time stated there is usually an issue and this is no different with this company.

When I received the product, it looked like the recycled box had been recycled put bluntly packaging was poor.

A cable and charger was not present which was pointed out by the CS, that I did not see on the website at the time otherwise I would not have purchased the phone.

The condition of the phone had not been cleaned to professional standard, and the entire phone was fingerprinted, if the company was as professional as stated such an oversight would not have taken place.

I found, the first CS agents to be arrogant and unprofessional in their manner, I did not call the CS for sympathy, I called them to deal with the after sales issue of me being a customer.

Instead of dealing with me in a professional manner they treated me with disrain and then used threatening behaviour to me when I decided I no longer wanted the product.

After looking the Trustpilot review I wss not surprised, they seem to have a bad reputation.

Would I recommend this company, if you don't mind unprofessionalism and excuse then this company would be for you.

Also, to state about being professional the fact that the companies reply show petty knit pickings at points show this is not a company to deal with.