Had just what I needed and got it out on time. They were also available to reach via email and helped me swap out a bowl and delivery address. Appreciate a company going above and beyond
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Vis mer
Selskapet har svart
This hookah is amazing, also if you buy one don't forget to get the free gift it helps a ton. For flavors I highly recommend havanah and lemon pie those are my favorites. The shipping was fast and com... Vis mer
Selskapet har svart
Strong Warning Do NOT trust this store. Icon Hookah sent me a product that is NOT the same as advertised. I confirmed in writing before purchase that the Al Nakhla Two Apples was original and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Kontaktopplysninger
4,1
Bra
443 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had reservations 5 monthes ago and i…
I had reservations 5 monthes ago and i didnt get it until now
24. mars 2024
Svar fra iconhookah.com
I'm sorry to hear about the trouble with your order. Our records indicate that your order was indeed delivered (https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420913569334610570803031792997), but it seems there might have been a miscommunication or issue on our end. We apologize for any inconvenience this may have caused. Could you please provide more details about the situation so we can address it promptly and ensure a better experience for you in the future? Your satisfaction is our top priority, and we're here to make things right.
My package was stolen and needed help from customer service
My package was stolen after my community mailbox was vandalized. I reached out to Icon Hookah customer service via chat/toll-free number/email trying to gather information on how to go about claiming with USPS and needing some information. No response from chat or toll-free number and the response via email was without answering or providing information needed. Terrible experience.
19. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra iconhookah.com
Dear Jeff,
Unfortunately, we do not have information on how to file a USPS claim, please work directly with the USPS shipping service on this matter.
Best regards, Icon Hookah Team.
Great prices and nice selection
Great prices and nice selection of items for hookah enthusiasts!
26. februar 2024
Svar fra iconhookah.com
Thank you! We're so glad you like our prices and selection. If you ever need anything else, feel free to reach out—we’re here to help!
I got all items on time thank you
19. februar 2024
Svar fra iconhookah.com
Thank you for your feedback! We're so glad to hear everything arrived on time. Let us know if you need anything else!
Very bad experience big charge for fast…
Very bad experience big charge for fast shipping but never i received my order.
19. februar 2024
Svar fra iconhookah.com
Dear Ahmed,
Your order is still in transit, you can see that by the tracking number, according to the last update of March 5 -
Your item departed a transfer airport in HEATHROW, LONDON, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND on March 5, 2024 at 6:18 pm:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=UE400499030US
The item is currently in transit to the destination.
We allow up to 45 business days for the standard shipping option for international orders, but as a rule, if there are no delays in customs and any force majeure, the order arrives much faster.
You had the standard shipping option selected in your order:
First Class Package International, if you had selected expedited priority shipping, then your order would have been delivered to you much faster.
Best regards, Icon Hookah Team
Great selection and quick delivery time!
20. februar 2024
Svar fra iconhookah.com
Thank you! We’re glad to hear you’re happy with our selection and delivery time. If you need anything else, feel free to reach out!
Svar fra iconhookah.com
Thank you! We’re so glad you’re happy with the product. Let us know if you need anything else!
I buy frequently from icon hookah they…
I buy frequently from icon hookah they have been very reliable and always had good products
13. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra iconhookah.com
Thank you for your continued support! We're thrilled to hear you've had great experiences with our products and service. We're always here if you need anything else!
Order delivery not cool
Cool service. Good bowl japona hookah. But my order was separated, so i lost some dollars(
25. januar 2024
Svar fra iconhookah.com
Thank you for your feedback! We’re glad to hear you liked the service and the Japona hookah bowl. We apologize for the issue with your order being separated, and we understand how frustrating that can be. Please reach out to us through our support email or contact page on our website, and we’ll do our best to resolve this for you!
All good!!!
2. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra iconhookah.com
Thanks so much! We’re glad everything went well. Let us know if you need anything else!
Svar fra iconhookah.com
Thank you! We’re so glad to hear you had a great experience. If you need anything else, don’t hesitate to reach out!
Svar fra iconhookah.com
Thank you! We're so happy to hear you had the best experience. If you ever need anything else, feel free to reach out!
Great
Great. They now what there doing, but I would like to now about some tobaco refills, and it seems like consultants doesn't really answer any questions. Maybe its because of time difference. Otherwise, great.
1. januar 2024
Svar fra iconhookah.com
Thank you for your feedback! We're glad to hear you’re happy with our service overall. We apologize for the delay in response, and we appreciate your understanding regarding the time difference. For any questions about tobacco refills or anything else, feel free to reach out to us through our contact page, and we'll be sure to assist you promptly!
Extremely smooth and flavorful
Extremely smooth and flavorful. Love it.
12. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra iconhookah.com
Thank you! We're so glad to hear you loved the smoothness and flavor. If you need anything else, feel free to reach out!
You always fulfill my expectations!
You always fulfill my expectations!
11. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra iconhookah.com
Thank you so much! We’re thrilled to consistently meet your expectations. If you ever need anything else, don’t hesitate to reach out!
Best hookah I've ever had or used
This hookah is amazing, also if you buy one don't forget to get the free gift it helps a ton. For flavors I highly recommend havanah and lemon pie those are my favorites. The shipping was fast and communication wasn't necessary. Packaging was top notch this thing was packaged better than guns I've had delivered.
24. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra iconhookah.com
Dear Spenser, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Icon Hookah Team
The process was straightforward
The process was straightforward. The product is excellent
20. desember 2023
Svar fra iconhookah.com
Dear Denesh, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Icon Hookah Team
Took advantage of the sale
Took advantage of the sale. Bought a few hookah bowls. Everything arrived a day early. Super fast shipping. Will definitely be ordering from here again.
22. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra iconhookah.com
Thank you for your review! We try to do a good job for you and appreciate our customers very much.
Everything was Wonderful
21. november 2023
Svar fra iconhookah.com
Thank you for your review! We try to do a good job for you and appreciate our customers very much.
I put a order in for a few bowls since…
I put a order in for a few bowls since they were really good prices then 2 days later I get an email from them I responded to the email and waited for a response back never got one then I finally do 2 days later saying they canceled my order out of no where
29. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra iconhookah.com
Dear Phillip, we are very sorry for the canceled order, but you did not verify your card in time, so we were forced to cancel your order
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
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