Maroc Telecom Anmeldelser 

im a 12 year old customer i never changed provider since i know they are all the same and im here to tell that nothing chnaged in all this years the quality of internet is worst than u could immagine nothing good can be said about them its really sad u feel stuck no other options high price low quality, disgusted

Bonjour
Je suis clien fidéle de maroc telecom impossible de se connecter tout les résau sociaux ,chaque fois se briser .
Consulter solde et ma consommation recharge internet dommage !!
J’espère que le problème soit résolu.

Atenção e um verdadeiro roubo não compre esim da maroc telec nunca enviam o código qr e nem devolvem o dinheiro no balcão físico opte pela inwi e pelo cartão físico.

I had purchased an esim 5days ago, the journey since then has been unbelievably stressful.

First I didnt get my QR code. I called customer service and they advised to go to the office, I went to office they advised to call customer service, then I sent an email and got the QR code and information of an esim which currently in use by a different person.

So I went to the headoffice at Gueliz and got a very rude experience from the customer service.

Till now, I still dont have my esim or refund.

This has been the worse experience from an institution since my 6years visit to Morocco.

A disgrace for the good name of the Kingdom of Maroc. They accepted and confirmed an online order for an eSIM, charged my credit card and never sent the email with the QR code to install the eSIM.

They never answered further emails, their city client service centers refuse to help and refer you to the call center; the call center tells you they can't help and refer you back to the city offices.

A scam accompanied by a lousy and arrogant client service.

WORST THING EVER. I subscribed, paid and never get to use the service. I even contacted the client service but they didn’t respond. At first I didn’t even get the activation qr code. I asked for it via email, but then it didn’t work, and after another email they never answered me

Dear Maroc Telecom Team,

I would like to raise a formal complaint regarding my experience at the Marrakech Medina branch on [26th March 2026].

I arrived at the branch at 5:37 PM to request an eSIM. Upon arrival, the security at the door informed me that the system was down. When I asked why it was always down, he told me to check with the staff inside if they wanted to assist me.

I approached a staff member and politely asked for help with the eSIM. He refused to listen and repeatedly stated that the system was down. He also mentioned that I was late, even though the branch closes at 6:00 PM. When I explained that I needed the eSIM because I was traveling, he said there was nothing he could do.

I asked for his name, and he refused to provide it, stating it was none of my concern. The security also refused to give his name. Later, another agent called me and offered to assist me if the system came back online. I waited 10 minutes, left my ID on the desk as requested, and returned after 10 minutes. However, he still refused service, gave me back my card, and denied any assistance.

This staff member is an older man with dark skin, some white hair, and glasses. From my arrival at 5:37 PM, he was refusing service to anyone entering the branch, claiming the system was down. His behavior was unprofessional, rude, and disrespectful. He did not check my request or explain anything.

In contrast, when I visited the Maroc Telecom branch in Gueliz, the staff there were extremely professional. Although I could not get the eSIM that day, the ladies took the time to explain everything I needed to do, treated me with respect, and showed excellent customer service.

I request that you look into this matter and take appropriate measures to ensure that customers are treated respectfully and professionally at all branches.

Thank you for your attention.

Bonjour
Je suis résident à l’étranger, impossible de se connecter par application marocaine telecom ( mon espace mt).
Consulter solde et ma consommation internet dommage !!!!!
J’espère que le problème soit résolu.

Tbounnnnnn dial matkom, je paye 250 DH pour 20 mb qui ne serve a rien , ma connexion et extrêmement long
alors que elle et essentiel pour mon boulot

bordel de 25 balles alors que en Europe a ce prix la ta la fibre et le câble

je suis très mécontent, et c'est partout tout chez les autres opérateur

THE WORST! PLS JUST STAY AWAY FROM THIS CHOICE! the worst service and worst internet in Morocco

the worst telecommunication service in morocco! Days with no service! Even though all is prepaid ! Worst costumer service! Years and years of ripping people off. If you are thinking of an ISP do not use their service or lack thereof !

Le monde n'est pas parfait, les pannes c'est partout dans le monde et ca peut arriver, les gens ont plus tendance de se connecter à trust pilote pour critiquer mais j'ai décidé de me connecter dessus pour remercier Maroc telecom, cela fait plus de 10 ans que je suis client chez eux avant j'était chez les 2 autres opérateurs que ca soit sur la partie internet ou telephone mais sincerement la qualité est meilleure, certes je paie un peu plus que la concurence avec pratiquement le même debit ou inferieur et idem pour mon abonnment telephonique ou j'ai moins d'heure et de giga mais à vrai dire le service est niquel, 0 problème sur ma ligne téléphonique et mon 4G depuis presque 10 ans, 2 panne internet qui ont été corrigé le jour même, je ne suis jamais trouvé en panne longue durée, la réactivité est top, je me suis connecté ici juste pour dire qu'on a pas tous les mêmes problème je veut faire entendre la voix des clients satisfait, je le dit fierement merci Maroc telecom je ne vous changerais pour rien au monde

This company has no moral, dignity or empty. I live in a disaster zone flood area in Morocco. I haven't been to my house for almost 3 weeks. My house is flooded; yet they sent me a bill for my interest connection. I don't know when and if I would go back to my home and whether the interest is working. Absolutely soulless!!!

Catastrophique !!! Ne faite jamais d’abonnement fibre chez eux , non seulement les problèmes sont très récurrents mais en plus de ça quand vous contactez le service client on vous demande juste d’attendre et rien n’est fait en contre partie ! Fuyez

I’ve had repeated fibre internet cuts with IAM over the past year and again this year so frequent that I end up calling support almost every week. Each incident typically leads to a long wait (around 24–48 hours) before service is restored, with limited updates and inconsistent follow‑up.
My work depends on internet, and today I’ve had no connection since the morning despite my bills being paid on time. I have documentation (photos/videos) of multiple outages and I’m asking for a permanent fix, faster intervention, and fair compensation for downtime.
I do not recommend this service based on reliability and support experience.

Service lamentable.

Internet coupé depuis plusieurs jours, ligne fixe jamais installée depuis le début de l’abonnement, et réclamations répétées qui ne servent strictement à rien.

Aucune solution, aucun suivi, aucune responsabilité.
On paie, mais le service n’existe pas.
Maroc Telecom se contente de faire patienter les clients sans jamais régler les problèmes.

C’est un manque total de professionnalisme et de respect.
Tant que ça continuera à fonctionner ainsi, rien ne changera.

À fuir !!!!

Service client médiocre, prix élevé et connexion instable.

One of the worst experience in Morocco usless client services treating them as a fools just do not use this internet if you don't wanna crash out
# always internet slow
# sometimes it's cuted for no reason
# all the support stores you don't solve your problems you add new ones

C'est le pire opérateur téléphonique.une coupure d'inetnet fibre optique depuis 4 jours sans résolution de problème.je n'ai jamais vu une telle insouciance de la part d'un opérateur envers ses clients

Je suis une entreprise pour laquelle le téléphone est un outil essentiel d’activité.
Depuis plusieurs mois, mon numéro professionnel sonne dans le vide, laissant mes clients penser que je ne suis pas disponible. Le préjudice commercial est énorme.

Malgré de nombreux appels au service client, aucune solution concrète n’a été apportée. On me balade d’un interlocuteur à un autre, sans suivi, sans prise en charge sérieuse.

Aujourd’hui, en me déplaçant en agence Pro, on me renvoie encore vers une autre agence « peut-être » compétente. Personne ne prend la responsabilité du problème.

Cette situation est inadmissible pour un opérateur dit “historique”.
Je regrette profondément d’avoir choisi Maroc Telecom : la qualité de service est déplorable et indigne d’un service professionnel.

J’attends une prise en charge immédiate, sérieuse et définitive