This company have been a NIGHTMARE!!!!!! Avoid avoid avoid My wetsuit came with a split in the seam. I contacted them to request a refund, which they agreed to and gave me a link to follow to obtain... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everytime I buy my swim products from huub it's a world class service and they are brilliant if their is a problem they will sort out your problem . It's a great honour that this company is always... Vis mer
Absolutely love the product. The age-group GBR t-shirts arrived promptly, and the printed personalised GBR trisuit arrived within the time frame I was given at the start. The trisuit is a perfect fit... Vis mer
I’ve been a customer of Huub for the last few years and enjoyed the high quality of their products. But where they made the difference is their amazing customer service. I’ve bought an Archimedes IV w... Vis mer
Informasjon om virksomheten
Om HUUB Limited
Skrevet av virksomheten
HUUB is a premium endurance sport apparel brand with an ethos of continuous improvement in all its products. Through a collaboration of experts and world-class athletes, HUUB has taken product development and testing to another level, a level that has resulted in multiple World Cup wins and world records.
Focusing wholly on the athlete and maximising performance and comfort, HUUB explores both the odd and the conventional to create the best. Founded in 2012 by sports industry leader Dean Jackson – the HUUB brand takes its name from human movement specialist Professor Huub Toussaint.
History
Dean founded the HUUB brand after amassing three decades of experience. With previous roles across the swim, bike and run industry categories, few individuals have as much depth of understanding about the endurance sports marketplace.
HUUB products embrace the latest scientific research, continuous athlete feedback, and the vision to create better products – combining research, science and reality.
The work undertaken by HUUB has resulted in their sponsored athlete roster being the most loyal and influential in the endurance sports world. They know that it isn't just about financial and product rewards but about having the equipment that gives them the edge.
Kontaktopplysninger
34 Full Street, DE1 3AF, Derby, Storbritannia
- online@huubdesign.com
- huubdesign.com
4,4
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 59 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
After sales
Anyone can sell something, but it's the after-sales service that makes the difference, and yours is amazing. I don't believe I have ever had such an amazing experience. Well done
5. mai 2026
Svar fra HUUB Limited
Thank you for your review
Slechte retour service
Slechte retour service !
Duurt lang voor ik mijn geld terug krijg!
Tevens wil ik een artikel ruilen voor een andere maat. Maar heb nog steeds niks gehoord na 5 weken
14. april 2026
Amazing service
Everything from the website, communication, shipping, packaging and speed of delivery is just perfect. And, I love the sales you guys do, I fully took advantage of the 2 for the Price of 1, Brilliant
13. april 2026
Svar fra HUUB Limited
Thank you for your review
Svar fra HUUB Limited
Thank you for your review
Terrible customer experience
Terrible customer service. Items held back in customs and delivery took weeks. None existing customer service. The German number is a mailbox and no one ever bothers to call back. Zipper felt into pieces on day one whilst trying it on the first time.
7. april 2026
Svar fra HUUB Limited
Thank you for your review.
I can see my colleague is now dealing with this for you.
Major apologies for the inconvenience caused here and please be assured we are handling this with the team.
Svar fra HUUB Limited
Thank you for your review
I ordered 2 items
I ordered 2 items. Package arrived was opened and contents were missing. I emailed HUUB and and customer service via an email and they haven't replied after one week. I called customer service. They said they would contact the shipper and replace my item.
I followed up with the shipper this week and they informed me that HUUB never contacted the FedEx for shipping reimbursement and replacement of my missing item. Great product but lacking in customer service!
28. april 2026
Qualité produit
Bonjour,
Je me permets de vous contacter pour vous informer de mon mécontentement.
Je fais parti du stade laurentin triathlon où vous êtes notre partenaire de tenues ( tri fonction et tenue vélo )
Je rencontre un problème qualité sur mon cuissard vélo , la bretelle élastique s’est coupée en deux après 3 sorties !!!
une personne de notre bureau vous a contacté vendredi 17 avril pour vous signaler le problème et vous a envoyé des photos.
Je vous ai également contacté sur Messenger…
À ce jour nous n’avons aucun retour de votre part ou éventuellement de votre service litige qualité. Je trouve ça inadmissible d’une marque comme la votre . Tout site a un service litige et traite les demandes en 48 heures.
Que faut il faire pour avoir un retour de votre part , racheter un cuissard ???
Sportivement
Vincent Artusio
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HUUB Limited
Thank you for your review.
I am sorry to hear of the above experience. Unfortunately, I cannot see any details linked to the review here, so I am unable to locate any information surrounding the items or order.
Please could you forward your email onto the below so we can look into this.
online@huubdesign.com
Thanks,
HUUB
Excellent value
Bought a pair of bib shirts and short sleeve jersey. Perfect fit and great quality. Had to contact them about a query I had before delivery and they replied immediately and were very helpful. Very quick delivery. Would definitely recommend.
1. mai 2026
Svar fra HUUB Limited
Thank you for your review
Hubb customer service and delivery…
Hubb customer service and delivery first class. The varmen 2 buoyancy shorts are well made and offer a ‘wet suit’ experience. They do aid but not as good as others I have used. I was expecting more but was underwhelmed. I read all the data on the foam and how it was more buoyant but I didn’t experience an improvement on the other well known brands
1. mai 2026
Svar fra HUUB Limited
Thank you for your review
Great goggles.
Exactly as described, delivered quickly, good communication. Tried the goggles today, worked perfectly and are very comfortable.
30. april 2026
Svar fra HUUB Limited
Thank you for your review
Very fast service
Very fast service
I got wrong size though
Description says my size M but after getting it i understood that it is big for me unfortunately
8. april 2026
Svar fra HUUB Limited
Thank you for your review
Great wet suit and delivered on time!
Great suits delivered on time!
So excited to swim now!!
HUUB just get Triathlons.
29. april 2026
Svar fra HUUB Limited
Thank you for your review
Fantastic customer service.
Fantastic customer service.
Great quality tri suits would highly recommend.
28. april 2026
Svar fra HUUB Limited
Thank you for the fabulous review
Svar fra HUUB Limited
Thank you for your review
Fast delivery
Fast delivery, even to New Zealand and wetsuits are in perfect condition. Sizing is as stated.
7. april 2026
Svar fra HUUB Limited
Thank you for your review
Nice t-shirt
Nice t-shirt, well made and the start of year sale made it affordable. I bought a large and it fits me (42" chest, 34" waist) perfectly.
19. februar 2026
Svar fra HUUB Limited
Thank you for your review
I have been waiting weeks for a refund
7. april 2026
Svar fra HUUB Limited
Thank you for your review.
Apologies, I am struggling to locate any communication regarding a refund under the email linked to this review.
Please could you email us with details of the order awaiting refund to online@huubdesign.com
Thanks,
HUUB
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