Really poor experience with no communication from Hurr customer service or the dress provider. Requested and paid for a dress with dates selected shown available. Completed ID checks and have received... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very respo... Vis mer
Selskapet har svart
I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (w... Vis mer
Selskapet har svart
HURR is such a brilliant concept. I was looking for a statement piece for a special occasion and HURR more than delivered. The whole process is so easy, my lender was lovely and above all it's a susta... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.
Kontaktopplysninger
First Floor, 85 Great Portland Street, W1W 7LT, London, Storbritannia
- contact@hurrcollective.com
- hurrcollective.com
4,5
Enestående
3k anmeldelser
Har svart på 37 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A straight forward and fantastic…
A straight forward and fantastic experience. The suit arrived early, perfectly packaged with a return label to make returns easy. Was in perfect condition and exactly what I hoped for. I’ll definitely be hiring again!
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your kind review! We’re so happy to hear your suit arrived safely and in perfect condition, and that the return process was easy for you.
We can’t wait to help you find your next rental!
Avoid
I urge anyone considering HURR to read this carefully.
What was intended to be a simple shoe rental resulted in £295 being taken from my account for an item I never got to use. The shoes were dispatched late and arrived after I had already left for my trip. I contacted the lender proactively to cancel before dispatch — they sent the item anyway. I returned it promptly upon arrival back home after my trip.
HURR subsequently charged me a late return fee and the full retail cost of the item (£190). I disputed these charges three times in writing, explaining the circumstances and providing documented proof of return. HURR did not respond to a single message — they only made contact after I posted a Trustpilot review.
In the meantime, the fees were debited directly from my account while my written disputes remained unanswered.
The breakdown:
£37 rental fee — for an item I never used
£62 late return fees — disputed in writing with evidence
£6 postage
£190 retail cost — charged despite proof of return
£295 total
I have had to raise formal disputes with my bank to resolve this. HURR have subsequently contacted me after posting a trustpilot review that they worked very hard to have removed and advised they have refunded the charge for the item minus the "late return fee" however as of today there is no such refund in my bank account. Their communication was rude, accusatory and offered no solution. I remain having paid £295 (lets see if the refund comes through or not) for a pair of shoes I never managed to use due to no fault of my own. I share this so others can make an informed decision. If you value financial security and responsive customer service, I would encourage you to research alternatives such as Byrotation
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Hi Tasha,
We’re sorry to hear that this experience was frustrating, and we appreciate you sharing your feedback. As discussed in our email correspondence, we’d like to clarify the order timeline, in particular that the item only arrived back with the lender 8 days after the agreed return date.
This is why late return charges were originally applied to protect the lender who lent out their item. Most of these charges had already been refunded prior to this review, following your response to our earlier email requesting the return tracking details.
To outline the timeline:
- The item was dispatched by the lender the day before the rental start date using next-day delivery, so that it would arrive for the start of the rental period.
- Royal Mail tracking shows delivery was attempted on the rental start date, however there was no answer at the address at that time. The parcel was successfully delivered the following day.
- The agreed rental period then ended, however the item was posted back several days later and ultimately arrived back with the lender 8 days after the rental end date.
- Return tracking was shared 7 days after the rental end date, in response to our emails requesting confirmation of return. Once this was received, the temporary replacement charge was reversed, prior to this review.
Unfortunately, when an item is not returned by the end of the rental period and we have not yet received proof of return, temporary late fees can be incurred to protect the individual lender who owns the item.
For clarity, the charges referenced in the review are higher than any of the charges made. We have shared a full breakdown of the charges and refunds via email. The only remaining charge is approximately £40, which relates solely to the item arriving back 8 days after a booked 4-day rental period.
We of course take both renter and lender cases seriously and always review order timelines, tracking records and communications carefully to ensure our terms are applied fairly to both renters and the lenders who trust their items with others on the platform.
We are sorry this situation caused frustration and remain on hand via our email correspondence if helpful.
Best,
HURR
Great sustainable way of wearing new clothes
Really good sustainable and more eco friendly way of wearing new clothes! The site offers a lot of different options and different price ranges. The app makes it easy to talk to the renter.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review! We’re really glad to hear you’re enjoying the platform and appreciate the sustainable way of refreshing your wardrobe.
Designer dress at affordable prices
Stunning dress arrived without a hitch. £400 dress for £45 for the night. I was the belle of the ball. Highly recommend.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review.
We’re thrilled to hear your dress arrived smoothly and that you felt like the belle of the ball. That’s exactly what we aim for!
Do NOT use hurr
Do NOT use hurr. Dresses never arrived on time, no refund or credit and no one replies to you when you email.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
We’re really sorry to hear that this was your experience. We completely understand how stressful delivery issues can be, especially when you’re relying on an item for a specific date.
We have looked into this specific case and can see we replied to your email shortly after receiving it and offered a 15% refund as a gesture of goodwill. From the tracking information, delivery was attempted but unfortunately missed rather than delayed in transit.
As this was a peer-to-peer rental rather than a Managed by HURR order, the rental payment is made directly to the independent lender. This means our ability to intervene in delivery arrangements or issue additional refunds is more limited.
We therefore suggested contacting the lender regarding a possible further refund. That said, we are always here to support and help mediate between renters and lenders to find a fair resolution where possible. As the item was kept beyond the original rental period, we were unable to process any additional refund without their confirmation.
We’re genuinely sorry this experience did not meet expectations and appreciate you taking the time to share your feedback.
Amazing experience
Amazing experience, rented a ski suit and the renter was so easy to deal with. Loved the whole concept & will definitely rent again.
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review!
We’re so glad you had an amazing experience and that your lender made everything nice and easy - that’s exactly how it should be.
Lots of choice of designers and sizes
Lots of choice of designers and sizes. It was easy to communicate with the renters, I would use HURR again
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you for your lovely review! We’re so glad you enjoyed the variety of designers and sizes, and that communication with the renters was easy.
We can’t wait to welcome you back for your next rental!
Really good rental will be returning!!!
Really good rental will be returning!!!
Thank you
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you for your review! We’re so happy to hear you had a great rental experience and look forward to welcoming you back soon!
This was the fourth time I had used…
This was the fourth time I had used Hurr for an awards ceremony. The app is easy to use and offers a great selection at varing price points. Once ordered delivery was on time and the dress was perfect. Posting back is easy and straightforward. An all round easy and great experience.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thanks so much for sharing your experience! It’s amazing to hear you’ve come back to us for a fourth time and that everything, from the app to delivery and returns has been so straightforward. We look forward to welcoming you back again.
Arrived on time and LOVED the dress
30. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you for your lovely review! We’re so happy to hear your dress arrived on time and that you loved it.
Really easy experience
Really easy experience - dress arrived on time, it was clean, well packaged and it was easy to return
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your review! We’re delighted to hear you’ve found renting easy and simple.
easy and simple to rent
easy and simple to rent! Great selection of sizes and dresses. The third time I have used Hurr.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your review! We’re thrilled to hear that renting has been easy and simple, and that you love our selection of sizes and dresses. We look forward to welcoming you back!
Excellent
Excellent. I've used Hurr multiple times now.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thanks so much for your lovely review! We’re thrilled to hear you’ve enjoyed using Hurr multiple times and can’t wait to help you find your next perfect outfit.
HURR is a fantastic and reliable site…
HURR is a fantastic and reliable site to rent fashion from! The quality is amazing and the process to receive and send clothing for rent is amazingly straightforward.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your kind review! We’re thrilled to hear you found the process straightforward and enjoyed the quality of the clothing.
Absolutely love hiring through Hurr
Absolutely love hiring through Hurr. I’ve worn some beautiful dresses from designers like Vampire’s Wife, Rixo and Pink City Prints. Overall the experience has been fantastic. I have had one disappointment when a managed dress didn’t get returned and I was left without anything to wear for one of my best friend’s weddings leaving me in a bit of a last minute panic. I do think the postage and returns charges could be more transparent. What you see on the listing is not the price you pay. BUT it’s a great service which I’ll definitely continue to use.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your detailed review!
We’re thrilled to hear you’ve loved renting beautiful dresses from designers like Vampire’s Wife, Rixo, and Pink City Prints, and that your overall experience has been fantastic.
We really appreciate your honest feedback about the managed dress and the postage/returns charges. We’re always looking for ways to make things clearer and smoother for all users.
Great experience
Great experience, seamless for me
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you for your review! We’re so glad to hear your experience was seamless and enjoyable.
I’ve rented through HURR several times…
I’ve rented through HURR several times now and found it incredibly easy and a great experience. I’ve used other similar platforms and had rentals cancelled at the last minute and never had that through HURR. Having managed listings, makes delivery so slick and returns the easiest possible.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review! We’re so glad to hear you’ve had such a smooth experience with HURR and that our Managed listings have made delivery and returns easy.
It’s great to know we’re helping you avoid the last-minute cancellations you’ve experienced elsewhere. We can’t wait to help with your next rental!
Renting is a go-to for an occasion
Renting is a go-to for an occasion, Hurr has lots of options and the experience is pretty seamless
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review! We’re really glad to hear that renting with HURR has become your go-to for special occasions and that you’ve found the experience seamless.
Review of Hurr
Hurr is easy to use and the variety of stock is always good
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your kind words! We’re thrilled to hear you find Hurr easy to use and enjoy our variety of stock. Your feedback means a lot to us.
Fraud attempts
I received a message in my HURR inbox after uploading a product to rent. It was a QR code, saying that I needed to follow the ID verification steps using the code. After following the steps I received a message via WhatsApp from someone claiming to be HURR explaining what I needed to do for ID verification. All this led to attempts of fraud on my card which now blocked as payments tried to be made from it. Beware if you receive a similar message.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you for sharing this - we’re very sorry to hear about your experience and understand how worrying this must have been.
HURR has robust security measures in place, including automated systems and active team monitoring to detect and prevent suspicious behaviour. While online scams are unfortunately becoming increasingly sophisticated and affect all marketplaces, incidents such as this are extremely rare on HURR and any suspicious activity is identified and dealt with very quickly.
To help protect our community, we have a pinned safety notice at the top of all HURR message threads reminding users not to share personal information or click external links. We also never carry out ID verification via WhatsApp or ask users to complete verification through external links.
As soon as this activity was identified, we immediately blocked the account involved, strengthened our keyword filters and additional safeguards, and proactively contacted the small number of individuals who were messaged, in addition to the warning notice already displayed within the platform.
We take security extremely seriously and continuously monitor and strengthen our systems to protect our community.
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