Really poor experience with no communication from Hurr customer service or the dress provider. Requested and paid for a dress with dates selected shown available. Completed ID checks and have received... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very respo... Vis mer
Selskapet har svart
I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (w... Vis mer
Selskapet har svart
HURR is such a brilliant concept. I was looking for a statement piece for a special occasion and HURR more than delivered. The whole process is so easy, my lender was lovely and above all it's a susta... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.
Kontaktopplysninger
First Floor, 85 Great Portland Street, W1W 7LT, London, Storbritannia
- contact@hurrcollective.com
- hurrcollective.com
4,5
Enestående
3k anmeldelser
Har svart på 37 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Had a great experience renting my first…
Had a great experience renting my first dress for Hurr. The experience was pretty smooth and I had absolutely no issues. I’d definitely be using the service again!
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review! We’re so happy to hear your first HURR rental was such a smooth and positive experience! It means a lot to us that you’d choose to use us again, and we can’t wait to help you with your next rental.
Great experience
Great experience. I’ve rented a few items and each time it’s been easy and the items have been fab. The process is really easy to manage.
Thanks
Emma Simmons
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thanks so much for sharing this! We’re so happy to hear you’ve enjoyed your rentals and that everything’s been easy to manage. It really makes our day to know our community is loving the experience, we can’t wait to see what you pick next!
Rented 2 items from 2 different…
Rented 2 items from 2 different lenders. 1 was perfect the other didn’t send the item and it was shoes for my daughter’s wedding. Hurr gave me a refund for the no show. I would still use the platform again but I would recommend getting in touch with the lender beforehand to make sure all is ok. I messaged and didn’t hear back so this was a red flag. Enjoy renting it’s fun.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thanks so much for sharing your experience! We’re really glad one of your rentals went well, and that we could help resolve the one that didn’t arrive. It’s great to hear you still enjoyed the experience overall.
easy and efficient
easy and clear instructions to follow. lots of choice
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your kind review! We’re so glad to hear you found the process easy to follow and enjoyed the wide selection available.
We really appreciate you taking the time to share your experience.
Great range of dresses available and…
Great range of dresses available and easy rental process.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thanks so much for your lovely feedback! We’re really glad you enjoyed the range of dresses and that the rental process was easy for you. Can’t wait to help you find your next outfit.
My new go-to dress rental service
Wish I’d found HURR for a dress rental sooner! Reasonably priced, easy process, dress arrived earlier than expected and was so easy to send back again. Will definitely be using again!
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
We’re so happy you found HURR and that your dress rental was a breeze! We can’t wait to help you find your next perfect outfit.
It was an easy process
It was an easy process, I found a dress I liked, checked it was available and I booked it. It arrived exactly when it was supposed in sealed bag. I chose a managed rental so there was a return postage label included inside and a spare tag to reseal the bag.
The dress was fabulous and got a few compliments, and after I wore it I just folded it up nicely, put it back in the bag and took it to the post office for return.
It was really that simple.
I would use HURR again when I attend a more formal event, it’s much easier to rent a dress than buy something that I wear once and it sits in the back of the wardrobe.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for sharing your experience! We’re so glad to hear that everything was easy and stress free from finding your dress to returning it.
We completely agree that renting is such a great way to wear something special without it just sitting in your wardrobe.
We can’t wait to help you find your next look for your next event!
Really easy and quick process to find
Really easy and quick process to find, rent and enjoy the pieces. Super transparent through out
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your kind words! We’re so happy to hear you found the process easy, quick, and transparent.
We can’t wait to have you enjoy more pieces with us soon!
Great service
Really easy to use, prompt delivery and so much selection to find the exact outfit you need
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thanks so much for your lovely feedback! We’re so glad you found everything easy and were able to find the perfect outfit. We look forward to welcoming you back soon.
Great service!
I rented a dress last minute for my wedding anniversary and the lender very promptly responded and sent it in time. The website is very easy to use, and there is so much choice in dresses and accessories!
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Hi there,
Thank you so much for your lovely review. We’re so pleased to hear everything arrived in time for your wedding anniversary and that you had a smooth experience with both the lender and the platform.
It’s great to know you found the website easy to use and enjoyed the range available - we’re always working to make this even better.
We hope to see you renting with us again soon.
Best,
HURR Team
Really efficient customer service that…
Really efficient customer service that helped get to a resolution quickly. Highly recommend
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your kind words! We’re really glad our team could help and get everything resolved quickly.
Great choice of rentals and so easy...
Great choice of rentals and so easy to return! Better for my wallet and the environment!
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review! We’re thrilled to hear you enjoyed the rentals and found the return process easy. Making fashion more sustainable and better for the environment is exactly why we started HURR, so it’s wonderful to know our mission is making a difference.
Always an easy experience.
Always an easy experience.
Good lenders, good quality clothes & accessories.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for taking the time to leave us a review! We’re really glad to hear you’ve had an easy experience and enjoyed both the lenders and the pieces you’ve rented. Your feedback means a lot to us.
Last minute black tie rental
Rented a beautiful dress for a last minute occassion and recieved it on time. It fit perfectly and was exactly what I was hoping for. Return was easy too.
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review!
It’s great to know the fit was perfect and that the return process was easy. We always want renting to feel effortless.
Really loved using Hurr
Really loved using Hurr. Return process wasn’t super clear but the lender answered all my questions. Recommend!
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review!
We’re glad you enjoyed using HURR and appreciate your patience with the return process. We’ll keep working to make everything as clear and seamless as possible.
Thanks again for recommending us, it means so much to us!
I've used Hurr about 5 times now…
I've used Hurr about 5 times now (usually a 'Managed' item handled directly by Hurr) and they've all been great! Always gets posted to me in time, and arrives in good condition. Its nice to be able to rent something new without clogging up my wardrobe with something I might only wear once for weddings, parties. Their customer service is always responsive and friendly if you need them. I would recommend to anyone wanting to looking for something for a special occasion, or trying to be more sustainable in their clothes purchasing!
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your kind review! We’re delighted to hear you’ve had such great experiences renting with HURR.
It means a lot that you’d recommend us, and we look forward to helping you find your next special occasion outfit soon!
Terrific
I have been Using HURR for two years now for all my special occasions.
I’ve learned a few tips along the way, I always try to rent from the top lenders first as I’ve never had any issues and there response to questions are always prompt and useful. x
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Hello Helen, Thank you so much for your lovely review and for being part of the HURR community for the past two years. We're so glad to hear HURR has been part of your special occasions, and that's a great tip about our top lenders too!
TERRIBLE
I ordered a dress for a special occasion and, when it arrived, I tried it on and discovered a rip in it. I immediately contacted customer service for a resolution, as I did not pay to receive a damaged dress. The dress arrived on Friday and I needed it for an event on Monday, so it was too late for me to order a replacement. I emailed on the Friday, but customer service did not respond until the Monday.
We then went back and forth trying to agree on a suitable resolution, as I was only offered 15% off my next order. I explained that the last time I rented from you was in 2023, so it would have been more appropriate to offer a partial refund instead. It was also unlikely I would be able to use the discount code within the 6‑month validity period.
However, the customer service representative kept repeating information about the discount code and that I would have 6 months to use it, rather than addressing my actual concern. I felt that she was not listening to what I was saying.
Only after I stated that I would dispute the transaction with my bank did you agree to issue a partial refund. I was then told that this was an “exception” because I had “benefited from the dress and the rental”. The reality is that I had no choice but to wear the dress, as I needed it for Monday and did not receive a response from you until that same day, leaving me with no viable alternative.
The customer service representative I dealt with was called Isla.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you for taking the time to share your feedback, and we’re very sorry to hear that you were disappointed with your experience.
We can see that you contacted our customer care team at 9pm on Friday evening, sharing an image and confirming that you were still keen to keep the item and wear it. The image also showed that the small imperfection was not visible when the item was worn. Unfortunately this initial contact fell outside of standard customer care hours, however we of course responded as soon as the team was back online on Monday morning.
We completely understand how frustrating it must have been to discover an imperfection in the dress ahead of your event and we are sorry for the inconvenience this caused. We want to reassure you that, as a rental platform, all items go through quality control before being sent and that issues of this nature are extremely rare.
As you confirmed that you still intended to keep and wear the item, and as the imperfection was not visible when worn, our standard process is to offer partial compensation rather than a full refund. We can see you were issued with a 15% discount for a future rental and a partial refund on your order, bringing the total adjustment to 30% off the rental price.
We do genuinely value feedback like this and are sorry that this rental did not meet the standard you expected. We hope the 30% compensation goes some way towards addressing the inconvenience caused, and we are glad you were still able to wear the item for your occasion. We do hope you might consider renting with us again in the future.
BEWARE!!! My jacket was stolen!!!
I’ve been using HURR for a few years now. Generally had a good experience. However this time the renter stole my jacket. I took out the extra insurance provided by HURR protect. It took me weeks to sort it out and they never once contacted me without me having to chase them. When I did chase them (they always told me I had done something wrong, like not emailing them to tell them I had filed a claim, I didn’t know I needed to!). Also having filled out the claim form (and then waited 7 working days which is what they said they needed) they then asked me to send them the documents via email again after I chased them! Really shoddy customer service. I’ve only received 50% of what it will cost to replace the jacket and no compensation for the lost income to me during the ski season which is the only time I’m able to rent out the jacket.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Hi Emily,
Thank you for your review and I’m very sorry again for your experience, as well as the delay in resolving this. We completely understand how frustrating it is when an item is not returned as expected and want to reassure you that this is incredibly rare on the platform.
In some cases we need to carry out additional checks as part of the claims process, which can take a little longer. That said, we’re glad we were able to provide a resolution and just want to clarify that the reimbursement provided represents 85% of the purchase price you originally paid for the item, based on the proof of purchase shared.
As with any cover, claims are based on the original purchase price rather than the current retail value. The 15% adjustment reflects standard depreciation for a multiple years of age and wear, and aligns with what the item would typically be worth today.
We also want to reassure you that the renter involved has been blocked from the platform, and we continue to follow up with them directly.
We’re sorry again that this situation occurred and appreciate your feedback. We know you have been a loyal renter and lender on the platform and do hope you continue to use HURR.
Best,
Team HURR
Cost effective and sustainable option for beautiful outfits
Have used Hurr a number of times for events and never disappointed. Easy process and beautiful items
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review!
We’re delighted to hear you’ve enjoyed using HURR for your events and that our process and items have lived up to your expectations.
We can’t wait to help you find more beautiful pieces for your future occasions!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.