HungerStation Anmeldelser 

Hungerstation robed me.
I spend 600 SAR in sushi in a branch that is 5 mins from my house.
Because I was on an important urgent call I couldn’t answer the driver. Instead of taking the food back to the shop, hungerstation kept the order and kept my money. Useless customer service.
No wonder they have to spend all that money in advertising….

After contacting with an agent all I got is robotics answers. When I asked clearly and politely for a reasonable explanation, they repeated the “robotics answer” again, and shut down the conversation ignoring my questions !

Having used more than 7 app in more than 4 countries, hungerstation is the worst undisputed.

They get your order wrongs every-time, or an Item is missing and then do nothing about it or just give 10SAR Cash back that will literally go to them. They don’t care about customers at all. Its a headache every time I use this app.

Hello
I already complain many times at your chatbot nothing happened still.
I received order.
I gave driver in total 210 sar. Order was 130 sar. He told me he will come back with money. But nobody came. I am missing 80sar. Your driver stole money!

Case happened 22 nov 2022 riyadh
order no 343822066

Jana

They have no way of contacting them other than leaving a message on an app when nobody responds to you. I had an issue with the app setting my home address incorrectly despite having used the same address only a week before with no issues resulted in both orders having to be cancelled and re ordered through my husbands app. Despite being told by the driver care this would be resolved by raising a ticket over 3 days ago and 3 times no response received.

I dont know how to rate restaraunt!
shawerma pie was completely awful food and i even cant rate my delievery.

they cancel the paid order without any notification , even i can get my money back , saudi arabia .

I don't know who this company is and I I unauthorized transactions on my bank account for five different transactions in one day. I would like to get my money back

تم طلب طعام من مطعم يبعد تقريبا خمس عشرة دقيقة من بيتي بالسيارة في تمام الساعة الخامسة وسبع دقائق عصرا من تطبيق هنقرستيشن وذلك على أساس أن مدة التوصيل لا تتجاوز خمس واربعون دقيقة كما كان مسجلاً في التطبيق وفي الساعة السادسة وثلاث وثلاثون دقيقة أي ساعة ونصف من بدء الطلب تقريبا طلبت من خدمة العملاء الغاء الطلب وارجاع المبلغ المدفوع حيث بلغ بي الجوع مبلغه وبدأت أحس بدوخة فوافق ممثل الخدمة على الغاء الطلب ولم يوافق على ارجاع المبلغ وبالفعل لم يصل الطلب ولم يرجع المبلغ مع العلم أنه وصلتني رسائل من التطبيق تفيد بإتمام توصيل الطلب ورسائل تطلب مني تقييم المطعم وتقييم خدمة التوصيل ورسالة لإعطاء مبلغ هدية لمندوب التوصيل الذي لم أره أساسا وحيث أن ما حدث يعتبر سوء خدمة وسوء تعامل واستخفاف بالانظمة أرجو من الهيئة اجبار التطبيق على إرجاع المبلغ المخصوم سواء المخصوم كاش أو المخصوم من رصيد محفظة التطبيق ومجموعهم ست وسبعون ريال كما اطالب التطبيق بمبلغ الف ريال تعويضاً عن الأضرار التي لحقت بي نتيجة عدم توصيل الطلب وعدم ارجاع المبلغ علما بأن جميع ما ذكر مدعوم بصور لدي رقم الطلب 1022062960 بتاريخ 8 يونيو 2023

The driver don't know how to speak english then the order delayed for 2 hours. No cancel button for cancellation. And i did not get my refund. Worst service i ever encountered.

This is my first time experience online order that was my mistake to pass the order so terrible like food not in proper food box also packing was rough when i received food totally was cold.

Terrible service: Driver didn’t pick up the food and the restaurant couldn’t connect with him. The driver then wouldn’t pick up the phone when I called so basically I was screwed with the order. The helpline was useless - the operator kept closing the chat function - almost as if my issue was too difficult for him to fix.

Haitham A who works for customer service was also rude to me. I’m vegetarian and my meal came with meat. Haitham A basically called me a liar and cut the conversation off with a ❤️. Very frustrating.

If I could give 0 stars I would.
As someone who pays for H plus delivery and orders through the app almost daily, I am utterly disgusted by the customer service.
Extremely rude, unfair and completely incompetent.
I've received the wrong order too many times to count and have a dairy allergy where the wrong items are sent and order isn't followed. I explain it all to hunger stations customer service representative who are extremely slow, and they resolve absolutely nothing. They try to fob you off with 10sar as a solution while not refunding a penny for the wrong order and tell you that you are making things up because you are unhappy with the solution (Haitham A who works in customer service precisely said this to me which is beyond rude). My last order arrived cold with cheese and the item that arrived was different to the description of the item I selected on the menu and Haitham closed the chat twice without resolving anything after keeping me waiting for literally over 30 minutes through a pointless chat that resolved nothing.
Imagine you make an order and you have an allergy and the restaraunt sends you the wrong item , COLD, with the ingredient you are allergic to and you complain- the restaraunt would give you a full refund or replace the items for their mistake and this is exactly hunger stations responsibility in this circumstance and they have done nothing.

I strongly advise all customers to start using Jahez and other apps. You may think you're paying less with hunger station but often times some items are priced higher and they make money by giving you a 30sar minimum spend everytime before free delivery is applied (even with H plus delivery membership) and often times drivers don't follow instructions and items arrive late/ cold and COMPLETELY WRONG!
Once my membership expires I will not be using hunger station anymore and if you want good quality customer service, competence and fairness with a company that values their loyal customers, go elsewhere where.

If hunger station continue like this , I assure you it won't be long before they end up closing down.

One star is too much. Order was shown as delivered when it was not. Most of the time the orders are late because the driver can’t find the location.Totally incompetent management and is really a waste of time. Orders are never refunded.

Order canceled twice with no refund of money. Although costumer service said they would refund. Absolutely avoid using them. Unprofessional costumer service reps. And no reply to my emails.

I spoke to Hungerstation customer service agent due to an issue with an order I had. The agen “Abdullah” was incredibly rude and abusive! I was speechless! I wish I read these reviews before using this appalling company!

Restaurant replace my orders by cheep orers and the driver even not mentioned or contact me and he delivr it
Also they keep cold drink with hot food yogether

The food marked as delivered but I didn't received any! Such a terrible experience. Never will I order again from this app! Waste of money and time!