Hozah Anmeldelser 

I had an issue to which I was completely at fault. They sorted the issue no questions asked to which I’m really appreciative for that. Thank you

Quick response from customer service to get my query sorted.

app is super clear and easy to use , really appreciate Hozah for making parking easy

I use Hozah for parking at Ewood park. I recently had an issue at they sorted out the problem really quickly- excellent service

An old car of mine, which I no longer own, was associated with my account. I received an email from hozah saying that my old car had parked up and that my account would be charged. I emailed hozah saying this and within a short period of time they emailed back and gave me some reassurance that I would not be charged and that my old car had been removed from my account. Phew! Thanks!

The usual modern crap where they want you to scan a QR code and register to park your car for half hour, had difficulty doing this but it was to late because I was already in the car park
Can a company that has no contact number anywhere on their website really be trusted? Well it seems that Luton Council think it’s fine. I will not be returning to Luton ever again and certainly will not be using Hozah the data harvesting scum ever again either.

I found the parking system really convenient and well run. When my bill was due I hadn’t set my account up properly and the team were very kind, patient and helpful while I sorted everything out. Well done Hozah and thank you.

Further to my previous review Hozah have responded to my email asking me to contact Trace, the recovery agency, which is a bit like putting the cart before the horse. It’s Hozah who instructed Trace, not the other way around. What can Trace do about a letter that wasn’t sent by Hozah or received by me? This whole thing looks like some sort of elaborate scam to me, to get people to hand over money in fear of being taken fo court. Seems like they want me back and forth to them both. Probably best we just go straight to the court and let them decide. I wonder how many other letters they have sent demanding £170 or something similar?

Extremely easy as I registered my car a long time ago and rarely stay longer than 2 hours.

Great customer service, quickly sorted my problem.

When a problem arose concerning a mistaken double payment, my complaint was listened too, and dealt with, swiftly, I would recommend keeping receipts and bank statements showing payments, but this company was very understanding and quickly sorted this out. Which was very much appreciated.

Company charges an admin fee when you use auto pay / pay online. This is not advised on the point of sale at the car park. You don’t ever get told about the charge who how much it is they just build it in sneakily when they take payment. Not even listed as seperate charge. Do not use it. Always pay at machine if you want to ensure you pay the tariff rate on the board.

I parked at the Pavillion Shopping Centre and after a long day at work I realised I had entered the wrong time on the app to pay, I replied directly to the email and Demien Wright in customer services was very helpful in sorting it out, I then realised I had mistyped the number plate (it was a bad day!!) and Demien was immediately able to sort that too! Many thanks.

Their customer service is very quick to respond and they are excellent and very helpful!

I have previously used autopay over the years. I parked in a Hozah car park last week that I have used on numerous occasions. I decided to check the app was still active and my car registered. No issues all good. Parked again in the same car park yesterday and last night on checking my bank statement ascertained that no payment had been taken from my account. Emailed Hozah support this morning to find out why. Decided to check the app again. All good - no issues. Not sure what prompted me but checked card payment details to discover they are out of date. No notification from Hozah regarding this and no communication to alert me there is an issue with my account. In the post this morning I received a PCN. Potentially there will be another one coming for yesterday’s parking. I have tried every which way I can to pay for yesterdays parking retrospectively.

I am an honest person and have used this company many times and always paid. Feel absolutely deflated that I am potentially going to have to pay £120 in fines when I thought I was registered. Have tried to contact the company but no success. I am a nurse and was working at the nearby hospital when I incurred these charges. Please be careful everyone to update payment details. Hopefully Hozah will reach out to me and this can be resolved.

UPDATE

Apparently this is no longer a car park operated by Hozah however their signage is still up as you enter the carpark. Huge signage. I am at a loss to understand how I was meant to know this car park was no longer operated by this firm. It is now operated by BankPark. Looks as if I shall have to pay

Demien of the Support Team at Hozah was very helpful and sorted a potential parking charge when I parked with my new car using autopay and had forgotten to change my registration number. They also refunded a payment I made in error.

Issue sorted promptly
Was my mistake in first place but was soon corrected

Be warned. When registering details to pay DO NOT forget to delete your details like email address and oayment details when you change your car. Why? Well I've just had notice of a car i sold 18 months ago which has parked in a Luton carpark. It tells me that payment will be taken in 10 days. I have emailed the company 4 days ago to inform them I no longer own the car. But up to now have recieved no respose from them. So my advice beware when using these car parks, keep a list of those you are signed up to, and delete if no longer viable. Remember they don't email you to ask you if your details are still valid.

NOTE
I'd like to thank Hozah for their response today and they have informed me that I will not be charged and the account has been deleted.
Although I still believe emails should be sent to ask if details are still the same on a yearly basis. Im sure this coukd easily be set up on a computer and emailed out.

They don't provide receipts or invoices and don't respond to support requests.

Park elsewhere if possible.

Bit suspicious of obviously fake positive reviews. Customer service is nonexistent.