Hot Tub Cover Spot Anmeldelser 

81
•
TrustScore 4.5 av 5

4,3

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

My hot tub cover has a different shape and had to be special made. Mike at hot tub covers went to my hot tub's manufacure to get the correct measurments for my cover and sent me the measurments and I... Vis mer

Vurdert til 5 av 5 stjerner

Bought a new cover. It is PERFECT!!!! Color, size & stability. Have had hot tubs for decades. This is the BEST COVER we have ever had. The customer service (Mike) is helpful and friendly.

Vurdert til 1 av 5 stjerner

My first cover was shipped damaged. The company agreed to make another one, but wouldn't take the damaged one leaving me with the disposal costs. The second cover was the wrong size. I have no confi... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We can’t say enough great things about this company! We sent a request for a new hot tub cover with a question… this was our first replacement cover since purchasing our hot tub. Mike answered our que... Vis mer

Informasjon om virksomheten

  1. Oppussingsforretning
  2. også i
  3. Forhandler av boblebad

Skrevet av virksomheten

Hot Tub Cover Spot is a leading U.S.-based provider of custom hot tub covers and spa accessories. Since 2008, the company has delivered tens of thousands of spa covers nationwide, and has grown into one of the largest spa cover retailers in the country. Hot Tub Cover Spot serves both residential and commercial markets, offering custom-fit spa covers for standard and oversized hot tub models. A full range of accessories, including cover lifters and caps, is also available through our online store. The company provides a three-year limited warranty on all covers and offers LTL delivery across the continental United States.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

81 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 80 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(81)

42 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Our new cover arrived today

Our new cover arrived today - perfect fit and as ordered. Free shipping was what made the deal for me. The website was easy to navigate. Staff reached out immediately on a Saturday to confirm the non-standard measurements on out nearly 20-year old spa. The cover arrived only 12 days after placing the order. My last cover replacement took months with a difference site.

19. mars 2026
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Vurdert til 5 av 5 stjerner

I don't give many 5-star reviews

I don't give many 5-star reviews -- you have to be at the top of your game to get that in my book (and 4-star is pretty darn good in that book).

But the service, delivery and product from Hot Tub Cover Spot deserves it. It was easy to order, they were quick to reconfirm my order and clear up any confusion that I created, product was ready in about four or five weeks (during the holidays) and delivered promptly, It was easy to install, and has done well in both cold and hot weather (here in Texas we've had ice and 90 degree days in the couple months since it arrived). Wish I had ordered it much sooner!

15. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Better than the factory cover that came with my tub.

The original cover that came with my hot tub had gotten moldy on the underside and absorbed so much water that I could hardly lift it which made using my hot tub more of a chore rather that the pleasant relaxing experience it should be. The Hot Tub Cover Spot made a new cover to the specification of the original cover which included a raised portion for the waterfall feature of my tub. The workmanship is flawless and the cover looks better than the original which would have cost twice as much to order from the manufacturer, I highly recommend the Hot Tube Cover Spot!

6. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very good tub cover

Very good tub cover, fits perfectly and we really love the sky-blue color. The shipping worked perfectly, although the shipping company's webpage for setting up a delivery time did not work for me. The trucking company called, delivered quickly and the driver was great. Communication was excellent.

2. mars 2026
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Vurdert til 1 av 5 stjerner

They are just a transactional distributor

The product was not produced in compliance with the established design specifications. Hot Tub Cover Spot operates strictly as a distributor and disclaims responsibility or liability following receipt of payment. If you are looking for a transactional relationship, use them, if you're looking for great customer service and long-term relationship, shop elsewhere.

6. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Hot Tub Cover Spot

Hi Eric,

We appreciate your feedback, and just wanted to provide the full perspective on this issue for clarity.

As we had previously discussed, your cover was in fact produced to the specifications that you ordered; specifically, the Full Length Steam Stopper you purchased was installed, and although it did look different from the stock photos on our website, we verified multiple times with our manufacturer (via the photos you sent) that you received this upgrade. Your credit card company also agreed that you did receive the upgrade, as they ruled in our favor in the dispute you subsequently filed.

In the broadest definition, a "transactional relationship" could be applied to all business, but we do place a high value on customer service, customer satisfaction, and building lasting relationships with our customers. We pride ourselves on not being a "take the money and run" kind of company, and if an error is made by us or our manufacturer, we gladly and often provide replacements products or compensation to our customers, even at a loss.

In your case, no mistake was made - you believed that you didn't receive the Full Length Steam Stopper upgrade, and in good faith we investigated, gathered evidence and spoke with our manufacturer at length to confirm you received the upgrade. We kept you informed throughout the process, even when you disagreed with the outcome. To us, good customer service means that even when we and the customer disagree, we continue to maintain open communication.

We are sorry that you were unhappy with the outcome, but we have ensured you received the product you paid for, and we kept you informed throughout the process. We hope you enjoy your new hot tub cover, and that it serves you well for many years to come.

Best regards,

Mike Smith
Support, Hot Tub Cover Spot

Vurdert til 5 av 5 stjerner

Great experience and price with Hot Tub Cover Spot

Got my new spa cover from Hot Tub Cover Spot and everything went great. The cover itself looks great, I love the Weather Shield material and look and fits nice and it was the best price than the local spa shops in town and online.

The delivery was also much appreciated as they carried it all the way into my back yard. The customer service and owner have been excellent as they provided great communication on lead time, delivery and checking if the order went well even after delivery. Highly recommend!

2. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

An excellent choice for spa cover replacement

I am extremely satisfied with my experience with Hot Tub Cover Spot. Specifying and ordering my cover was very straightforward on their website. It was part of my reason for selecting them initially; It was very clear what I was ordering - in particular dimensions and the fold orientation were clearly defined. The cover quality and fit is excellent, and delivery was very efficient and well within their scheduled time estimate. Their pricing is competitive. I also have to commend their outstanding customer service: My cover had a non-typical fold dimension, so they proactively reached out to me to confirm that is what I wanted, and they also responded immediately to my online inquiries.

17. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent Oversized Hot Tub Cover!!!!

We just purchased a new hot tub cover from Hot Tub Cover Spot. I built my own hot tub and needed a custom, oversized cover. I explored multiple local companies and different online companies and no one could help us with our request. Mike immediately jumped on it when I contact him and ran through the options that I had. We decided on a 3 panel cover that is 112" x 103" - its really big! He worked with me through every step and the end product is such a great cover! Its easy to lift and maneuver even with it being so large, it fits perfect around the perimeter of the hot tub with the tie-down straps in the correct locations, and we even designed a cut out so the cover would sit flush because of the topside control panel. I would highly recommend Hot Tub Cover Spot to anyone! Thanks so much, Mike!
Matt from Colorado

17. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent option for replacing a hot tub cover

On-line ordering was straight forward though I would have liked the option to enter my Hot Tub info and have the size selected for me. Lots of options.

I was notified of order being started and when it was shipped. Shipping time was only 2 weeks but I think being in Dallas helped. Cover arrived undamaged.

The dimensions matched what I ordered and it fits my hot tub very well. We like the look and the quality. Have had it for about a month and we like the look and the quality. It is very nice have a non-water logged cover that is much easier to open.

Cost was less than quote for original Hot Spring Spa cover and I think the design is better.

Highly recommend this company.

12. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely beautiful

Absolutely beautiful, high quality and custom made as we have a pretty non typical shaped hot tub, Mike talked us through the process of measuring and came up with several templates for us to choose the style for us. The communication was phenomenal and the price was fair!

29. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Do NOT recommend, do NOT buy here

Bought new cover here. Within a month!! I noticed water getting inside vinyl cover, but not core. It started to sag. I notified them and they said keep an eye on it. The amount of water inside got so bad that the weight of water cracked the foam core...I cannot lift one side due to the water weight now. They said it was customer fault and they denied warranty. Lasted less than 1 year. DO NOT recommend at all. Wasted almost $500. Ive had at least 4-5 covers and NEVER had this happen.

5. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Hot Tub Cover Spot

Hi Eric,

We are sorry that you had a negative experience with your recent hot tub cover purchase, but just wanted to provide some clarity on the nature of the issue. You reported to us in March of 2025 that your cover appeared to be taking on water; we responded within 12 hours and asked for more information on how the water was entering, and if there was water entering the foam core of the cover. We requested that you perform a thorough inspection of the cover and its components, since we are not on-site to do so ourselves. We did not receive any further information from you until August of 2025, at which time you advised us that you had finally inspected the foam cores and noticed cracks in the foam panel. We forwarded this information and the photographs you provided to our manufacturer, who reviewed the information and informed us that damage of this nature is not incurred during shipping, but by physical impacts or misuse of the cover after the customer receives it. Thus, since the issue was not caused during shipping or reported within 5 days of you receiving the cover (as the manufacturer requires) no remake or replacement options were available. We did offer to manufacture and ship a replacement foam panel to you at a discounted rate, but you declined the offer. We place a high value on customer satisfaction, and we are sorry that we were not able to resolve this issue to your satisfaction. If you ever do decide to proceed with ordering the discounted replacement foam panel we offered, we will honor the price we quoted to you.

Best regards,

Mike Smith
Hot Tub Cover Spot - Support

Vurdert til 5 av 5 stjerner

Best Place To Order Hot Tub Covers on the Internet

I received my hot tub cover about a week ago (12/19/2025) after ordering on 11/26/2025 (less than a month). It fit perfectly, is made extremely well, and it's better quality than the original hot tub cover that I am replacing. I tried other web sites, but their ordering process was confusing, and then you get to the end and the other companies wanted $200 for shipping. Hot Tub Cover Spot included the shipping and the total price was several hundred dollars less than going through a local dealer. It pays to shop around.
Satisfied Customer from Austin, Texas

26. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Perfect fit

Perfect fit, excellent materials and craftsmanship. Everything I hoped for in a spa cover.

16. desember 2025
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Vurdert til 5 av 5 stjerner

GREAT COVER AT A GREAT PRICE

GREAT COVER AT A GREAT PRICE! I had my reservations when I had to measure my hot tub for this custom made cover. But, when it arrived and it fit perfectly….😁. Words can’t express how pleased I am with this cover. I’m spreading the word on this company! Great job guys!

16. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Perfect!

Website was easy to use, great communication from the company, cover was exactly as ordered and delivered within a month of order. Fits perfectly.

15. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great experience - very happy

I placed my order with HTCS on 11/16 - the website was very easy to use. I immediately received notification that the order was being processed, with an estimated timeline. On 11/28 they let me know the cover had shipped and gave me tracking, along with explaining how LTL shippers operate. My new cover arrived 12/9 - It was exactly as ordered and fit perfectly. Each time I reached out with a question, Mike would respond quickly. I'm really happy with it.

9. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent hot tub cover!

Excellent hot tub cover. Fits perfectly! Arrived well protected and in 100% condition. I would HIGHLY recommend this company for their great communication and superb work.

25. november 2025
Anmeldelse skrevet uten oppfordring

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