HostHatch Anmeldelser 

Completely Terrible Company. I was open a ticket to get some discount. After that they blocked my account and replied

"We are not going to provide services to you. If you choose to create more accounts, you might end up in a situation where you lose your money and servers."

What the hell is going on? What the behavior of support? They are not professional in his work. Be carefull before choosing this company

Worst support ever.
I had tried with Vultr, D. Ocean, Linode, Amazon, Google. This is the first one which can drive me to write a Trustpilot to express my feeling. Never have saw such of bad service, support is totally wasteful.

The server in the last 3 weeks is fixed totally by myself without any useful support. The IPv6 is still removed till the last day and the ticket got no reply in 3 weeks with status ON HOLD.

Following is real conversation transcript, I have not change every single word except my username:

[My Username]
You
3 weeks ago
Hello,

First of all, I requested a IP address change, and after that, I can't use my server.

And you are now asking me to do the set-up myself? Isn't that the server provider should do?

Also, I said, in the 'Servers' section, even I click disable and enable again the IPv6 address, it's still showing 'You don't have any IPv6 addresses right now.', don't ignore the question.

Mike W
HostHatch Operator
3 weeks ago
We can reinstall the server for you to reconfigure the network. Let us know if you want us to proceed.

[My Username]
You
3 weeks ago
I said, in the 'Servers' section, even I click disable and enable again the IPv6 address, it's still showing 'You don't have any IPv6 addresses right now.', don't ignore the question.

I said, in the 'Servers' section, even I click disable and enable again the IPv6 address, it's still showing 'You don't have any IPv6 addresses right now.', don't ignore the question.

I said, in the 'Servers' section, even I click disable and enable again the IPv6 address, it's still showing 'You don't have any IPv6 addresses right now.', don't ignore the question.

Mike W
HostHatch Operator
3 weeks ago
Thank you for the update. We will look into this and get back to you within 24 hours.

Refused to refund me after their panel was being buggy. Forced to open a dispute via PayPal. Received no support via tickets. Only got a reply on a ticket after I requested a refund and was refused. Have no docs on how to actually use some of the features of their panel. Received no support with issues I was facing. Seems like they don't care about their customers. Will never be using this crappy hosting service ever again.

In July for 3 days the NY Node servers were offline, with no backups available in other Hosthatch environments, the technical support claimed a "fire" in the datacenter, they never gave assistance to those affected. I requested on 2 occasions a partial refund for those days, it has been several weeks with no response. The charge is in advance but they can't even make a credit refund for the 3 days they left their services disconnected.

Co-founder has looked into my problem and giving the solution, however I will raise this star after at least 3 months of usage with no problem.

Update:
after 1year+ of use, my server went down for 4 days and the help from support was minimal. 4 days of downtime is a death sentence for any online business.

Thanks for ruining my SEO.

HostHatch is the best of the rest; I mean where else can you find an AMD Cloud Server, 4 Core CPU, 16Gb RAM, 75Gb Storage, 5Tb Transfer with custom ISO installation below $20 (they charge $15) without any additional contract term - unbeatable!

The server infrastructure is reliable and fast. I connect from South Africa to HostHatch and London for my server and there is no lag or connectivity issues at all. The remote desktop session is responsive and so is the VNC session through the built in, easy to access HostHatch control panel.
I loaded Windows 11 Pro as a custom ISO. It was super simple and installed without any problems first time through. My next project is running Mac OSX on the KVM.

They also have the most amazing and responsive support. They are well versed and experts in their field.

Due to personal circumstances, that I only had to explain once, HostHatch offered me a 33% discount on the spot to assist and I am forever grateful.

Personal service with a smile :)

It makes me so angry when people rate a service provider like this at only one star. When it is clear that it is due to their own lack of knowledge or other reason. No failure from the provider or not meeting the SLA.

Thank you HostHatch you have proven yourself to me. Your pricing, service and support is immaculate and is in the top 1% of the currently available providers. I have used cloud based services in the past 14 years and as far as pricing combined with performance goes HostHatch is honestly number one.

I will recommend them to anyone and starting at $6, do yourself a favor, try them today!

Thanks for reading
Martin

To be honest, I heard the rave on HostHatch and decided to give them a try because of a special they were running. I am about two months into an annual plan but now I'm thinking of cancelling.
The Support is quite possibly one of the worst experiences I've ever received. I do have to agree with many of the low star reviews - they really don't have much experience in front-facing aspects of business.

Believe me, I have tried a lot of providers in the last 6 years, and I have NEVER found anyone with that BLAZING FAST PERFORMANCE and specs at these prices. I had issue once with their support's late answer but since then they reply fast. Recommended 100%.

Sadly, they sold me something different from what has been advertised. They advertise that they're VPS Servers running Zen3 Architecture, instead you get an old rotten Zen2 CPU. If you complain against it, they talk BS like that you are stealing money back from them, completely ignoring the fact that they are basically cheating on large scale. In other words, they are simply frauding onto people just to point out that they are 10% ahead of the competition. Don't believe you get a Zen3 CPU here. They don't have these Servers at all, and if they still claim they would have these chips and want to prove it to you, they will simply change the CPU label on KVM side. Wooow, what level of expertise. Fraud strategics in the years of 2023. Maximum laughable...

Besides, HostHatch LLC works with the JPMorgan Chase bank. These guys have more S on their D's than everybody else in the Bank business. Really does not wonder me at all that the whole business here is basically a fraud machine.

Just to make thing clear at this point from my side, either I get the money back from PayPal or you will have contact with a lawyer of mine, with the police and I will absolutely sue you. I really don't let people like you do business on the web, even if it's just about a couple of dollars in my case. I know that people like you count onto the fact that most people don't run behind 10-15$ ... Well, I do, because it doesn't cost me anything to get behind you. Without making things too complex, you can choose, either you are willing to issue a refund or I will strip you from head to toe or simply ruin your reputation, which is already partly broken.

Son geniales y muy serios en su servicio y sin ningun problema y responden muy rapidamente a cualquier problema.Ademas estoy pasando una mala situacion personal y me han ayudado y les estoy muy agradecido

I have nothing but positive things to say thus far. The performance provided for the cost is much higher than other alternatives I currently use (big name cloud providers), but yet is much better value. I'm having a hard time justifying the other cloud and bare metal providers I use.

I haven't had a need to speak with support so far, so I cannot speak for their responsiveness and help. I did contact sales however, as they had no availability in their New York region which I needed. To my surprise, they were able to move things around and create some capacity for me to order a VM.

Do they lack the features and 'polish' vs other big name cloud platforms at the moment? Yes, of course, that is pretty evident. The control panel is quite basic, no snapshot functionality alongside other features and functions you see from other providers, and their website could do with some updates.

On the flip side, I seem to be getting better performance from HostHatch in terms of the VM's themselves. I have dedicated cores, great RAM allocations and the network seems to be solid in LA, Chicago and New York (I have services in all 3 locations).

Overall, I recommend!

I have been a loyal customer with Hosthatch for quite some time now, and I cannot emphasize enough how fantastic their services have been. From the start, their platform has been reliable, user-friendly, and offered excellent performance for my hosting needs.

The customer support team has consistently gone above and beyond in assisting me with any questions or issues I've encountered. They are responsive, professional, and genuinely care about their customers' satisfaction. Recently, I needed to cancel a server, and not only did they handle the cancellation swiftly, but they also refunded the remaining balance to my account credit without any hassle.

this shady company is totally a big scam, when I receive the VPS, I found the IP was fully banned in many places in world. but they support team never solve over 2months, so I just file a dispute and cancel it, after that, they suspend all my other available VPS with the ridiculous reason, payment overdue, LAFF, all my VPS plans were biennially or triennially. obviously an useless revenge, so I ain't wasting my time, just go to paypal file the disputes and ban this scam VPS supplier permanently.

Excellent support, willing to help me get where I wanted to be. I had trouble with payment information and invoices, but they went above and beyond to help me.

Cons: No snapshot or auto backup feature, few default OS options.

Pros: Great value, amazing network speed, good overall performance and also supports custom iso.

That's more than enough for me. Keep it up!

Custom images possible. Real virtualization. Fast network. Nice gui. No problems until now. Unfortunately no server in Germany, so Geo fencing for national broadcasting is active, when downloading streams.

very unprofessional customer support
I don't see any reason why someone might use this service and not Vultr or any other professional company

-Comentario en español-
Lo he comprado, muy bueno el servicio de paga por tarjeta, considerando que soy de un país de LATAM por el cual muchos proveedores de VPS no aceptan o te redireccionan a Paypal
El precio está super, para el rendimiento que ofrece, realmente muy contento y a la espera de ampliarlo más. (Estoy en el plan de 15$us)
Solo he tenido un problema pequeño y el soporte me ha respondido a los 20 minutos, supongo que tienen muy poco personal de soporte basado en los comentarios, pero también supongo que eso lo hacen para reducir gastos y ofrecer ese precio que tienen

Bought a 16GB VPS, worked well for hosting minecraft servers. I have previously had unreliable experiences but this host seems to have gotten better in recent times as I decided to try them again after I was issued credit for my first experience.

The infrastructure is unreliable and customer support is worse.

There's some issue on a regular basis causing total unavailability. You write them, they respond a day or three later – sometimes not at all – with vague answers which show that they really don't care of spending time with your problem.

Performance is acceptable, except IO which is poor.

If you need ephemeral VPS instances they might be viable, but I can't see them viable for anything else.

Answering to their answer:
- My service has always been full price.
- Interestingly you address performance, which is the only thing I mentioned it's acceptable. That's somewhat indicative of the level of care you give to support tickets.
- You're shockingly fast to answer public reviews while actual support requests take days.