Horizon Hobby Anmeldelser 

Ordered a dxc+ 12 channel radio it arrived with a cracked screen. Returned it the next day for a refund. It has been 7 days still no refund I do have an email stating they set my order to the side by mistake... no this was done intentionally because I have asked for my refund every day since the return arrived...

The support is terrible. I asked for a specific spare part for my iX12 radio, and they told me I had to send the radio to support.

I then asked for cost quotes for:

- A quote for shipping costs
- A quote for diagnosis costs (not repairs)
- A quote for a spare part in case it's not repairable

They refused to give me any information; they just kept telling me that I have to ship the radio.

I can understand total repair costs may require a diagnosis, but the cost of the diagnosis, the shipping, and a spare part do not.

This information allows one to evaluate whether to ship it or not.

This is a lack of transparency, as well as a very easy way to get scammed.

EDIT:
I'll add to your reply:

I'd like to clarify that I didn't request a repair estimate, but I wanted to know if there was a charge for the diagnosis, what the cost would be, and the cost of return shipping.
You told me the diagnosis is free, and that's fine, but I don't understand why support isn't providing this information.

I needed a canopy for my Carbon Z T-28 EFL013357 because it was damaged in a crash. I have been waiting 3 months and no canopy! NO THEY DO NOT STAND BEHIND THE CHINESE PRODUCTS THEY SELL!!!!!!!!

Pire service clients en plus d'ouvrir des comptes sans autorisation pour changer les moyens de paiements et causer des préjudices.

I will order again. I have placed multiple orders and they all went great. I did have a warranty issue with an item, but the company was super helpful and worked at the issue.

The website jammed when I tried to place an order. It also wouldn't take my email for the advertised 10% off. The "customer service" phone number won't take calls. Does this seem like a company that wants your business or would take care of you if you had a problem? Not to me.

I finally got through, after the amount of effort I now expect is common, to a live chat. After asking for someone to call me she told me she'd placed a 10% code in my cart but that nobody would call until later. My main reason for choosing this company was their fast shipping promise (which I now have no faith in) and reasonable distance from me. I hoped to place an order today so I'd get it in a day or 2.

When I told her I thought the service was terrible she corrected me, telling me she'd given me good service. Amazing. She thinks it's her who decides whether customers feel they've got good service.

*Follow-up*

Take a look at the self-justifying reply horizon gave to my review. A company that replies to complaints like this, rather than with a sincere apology and a commitment to address the problem, clearly demonstrates their lack of commitment to customer service. They've just validated what I say in my review.

They sent me a tracking number that took me to usps tracking..usps never received the package and said it was an invalid tracking number..I never received my package and can't track it..what a bunch of idiots at horizon hobby..it been two weeks and they won't tell me where my package is..Shop at Amain hobbies..real people, no chat excuses and you'll get your order..I called my credit card company to deny the charges because nobody knows where the item is..

Horrible customer service and impossible to get in touch with an actual person

I've been shafted twice by this website I've placed a order two different times and its like thanks for your purchase but never arrived and then they tell me its on back order and I waited over a month before finally canceling my order

Wir hatten einige Sachen bei Horizon als auch bei Amazon gekauft welche Fehler enthielten. Bei 2 der Fliegern fehlten Teile. Trotz mehrmaligen Kontaktversich an die Frima Horizon erhalten wir "keinerlei" Resonant. Niemand antwortet uns. Eine Servie Telefonnummer gibt es nicht. Man kann nirgends anrufen und auf Email stellt sich Eflite / Horizon tot.

Unterirdischer "Service" um Sachen zu klären die der Versender zu verantworten hat. Tel. schöne Ansage, dass der Kundendienst nicht besetzt sei. Auf Mails erfolgt keine Antwort mehr. Und dann kann man Wochen auf Rückerstattung hoffen. Definitiv bestelle ich da weder nochmal was noch kann ich eine Empfehlung aussprechen. Höchstens Finger weg...

I have bought 3 RC airplanes from HH. 2 have had serious problems out of the box. The Super Timber had warped wings. Getting HH to cover it was like pulling teeth but they did replace the wings (without graphics). I got them 7 months later. Turbo Timber Evo was a trainwreck from go. It took off, flipped over and crashed hard. Since it is past 30 days they won't do anything.

Do yourself a favor and avoid Horizon Hobby.

I pre-ordered an Aston Martin Scale model months ago . A message came through a week ago that the package had been delivered but I never saw somthing arriving . Tried to mail Horizon but to no avail , unreachable and no reply . Tracking says it's been delivered so no appeal possible. Money lost. What a scam ! Do not buy from these guys , non-reliable site !

Excited for a Fresh Start with the Night Radian 2.0m BNF Basic

I’m genuinely excited and eagerly anticipating the arrival of my brand new, high-quality Night Radian 2.0m BNF Basic motor glider. Reflecting on my journey so far, I realize how much I’ve learned since first diving into the RC flying hobby. When I was just starting out, I didn’t fully understand the differences between the various versions available, and I accidentally purchased the PNP (Plug-N-Play) version of the Night Radian back in October 2024 from Horizon Hobby. At the time, I didn’t realize that the PNP model doesn’t include a receiver—and, to make matters more complicated, I didn’t even own a Spektrum transmitter!

In my efforts to get airborne, I ended up salvaging an AR637TA receiver to make it work. Unfortunately, my inexperience caught up with me, and after a particularly rough crash, I had to part ways with that first glider just yesterday. The experience was a tough lesson, but it’s also made me even more enthusiastic about starting fresh with the correct BNF (Bind-N-Fly) version this time around.

Now, with a better understanding of what I need and a renewed sense of excitement, I’m truly looking forward to enjoying the hobby with a top-notch aircraft that’s ready to go right out of the box. Here’s to new beginnings and smoother flights ahead!

Sincerely,
Joe Todaro
Friday, July 4, 2025

It’s so sad I grew up financially restricted and I could not afford remote control aurokanes . So now build them for people and my payment is equipment and materials to simply build More!

I had a charge to show up and contacted this bunch. I got to chat with Michael D, who had to be the rudest person I have ever dealt with in any customer service. I am sure I wasn't the friendliest either, especially when he kept saying, as stated above in my chat. Horizon Hobby, if you want to keep business, I hope you will look at the chat or contact me and let me send you a copy. As far as I am concerned, he cost you a customer due to his smart mouth.

Im Scott Dowda I mentioned my full name, cause I want this organization to know. On one hand, Horizon Hobby is freaking pretty awesome on the other hand .I havee been a loyal customer to Horizon Hobby for years have spent thousands of dollars with them, God forbid you place a wrong order contact them within two minutes of that order asking them to adjust it their best answer they have not shipped the items obviously is they cannot however when I receive the item, I can spend the money to have it shipped back to these assholesI will this one time. I'll never have that problem in the future could go yourself.

Eine Turbotimber Evolution 1.5 PNP und 2 Spektrum 4S Akkus bestellt. Das erste Paket mit der Turbo Timber konnte aufgrund falsch übermittelter Adresse nicht zugestellt werden (obwohl in meiner PAYPAL Zahlungsbestätigung die richtige Adresse angezeigt wird) und es wurde direkt zum Absender (Horizon Hobby) zurückgeschickt. Das 2. Paket (die Akkus) hatte auch eine falsche Adresse hinterlegt, konnte ich aber dank der DHL app in eine Packstation umleiten, da ich dann schon wusste, was sonst passieren wird.
Mir wurde von Horizon Hobby bestätigt, dass ich mein Geld für die Turbo Timber zurück bekomme. Das ist aber bis jetzt, 2 Wochen später, immer noch nicht passiert, obwohl ich bereits 3 Mal per Mail darum gebeten habe. Auf meine letzte Mail mit Fristsetzung auf Zurückzahlung habe ich nach 24h keine Antwort erhalten. Ich gehe momentan davon aus, dass ich mein Geld nur über meinen Anwalt wieder bekomme.
Das war mein erster und letzter Kauf bei Horizon Hobby.

I ordered an item that said in stock and then all of a sudden it's on back order because someone was as the customer service guy said quicker on the mouse it ruined a birthday it ruined my day then he had the balls to tell me that it's a super expensive to have software that live updates the inventory bullshit it is. I will never shop there again they don't care about anything but money No one even sent me an email to say it was on back order they just left me in the lurch

Absolutely insulting and ridiculous shipping. On the website and at checkout Horizon Hobby outlines 3 to 5 days for their shipping service include in the purchase. No where do they clearly disclose that it can be up to 20 days for an order to arrive after they shipped it because of their cheap service contract with FedEx.

Beware.