Horizon Hobby Anmeldelser 

Their website said online giftcard should be emailed to me within 15 minutes to 24 hours. It has been 4 days and I still not receive mine yet. I contacted their cs and he said he will get back to ASAP then went cricket. I requested to cancel and he refused it due to their policy. Basically they took my money without delivering the good then deny my cancellation. This is a fraud, i’ll file a chargeback with my bank.

They never returned emails or respond they discontinued all the lines of RC cars I have bought from them unable to repair any of them have problems from the beginning they wouldn’t do anything but the hobby shop did thank god switching not to mention one of the cars I bought was a discontinued model that no one let me know about shame o hobby ship and them I’ll be switching to team associated in the future

I have sent emails to these guys about getting parts for my trucks and warranty stuff on my trucks and batteries they will respond 2 time and won't respond to anymore emails I'm done with horizon hobby for good now

Bought a arrma mojave grom for Christmas as a gift, as soon as I got it out the box it was not working servo won’t even let me steer left absolute ridiculous I’ve had cheaper Chinese rc cars that actually last longer than 30 minutes avoid arrma first product I’ve bought from them and my last

**Horizon Hobby Review**

⭐️⭐️⭐️⭐️⭐️

Horizon Hobby is truly a gem in the world of remote-controlled hobbies! From the moment I walked into their store, I was impressed by the wide range of products available, from airplanes to drones and everything in between.

The staff is incredibly knowledgeable and passionate about their products. They took the time to answer my questions and provide recommendations based on my experience level. It's refreshing to find a place where the employees genuinely care about helping customers find the right fit for their hobbies.

I also appreciate their commitment to quality. Every item I've purchased has exceeded my expectations in terms of performance and durability. Plus, their online presence makes it easy to find exactly what I need, with fast shipping to boot!

Whether you're a novice or a seasoned pro, Horizon Hobby has something for everyone. I highly recommend stopping by or checking out their website for the latest and greatest in hobby gear. They have definitely earned my loyalty!

The A6380 servos are crap! Purchase 7 for the Hangar 9 P51, I have to replace 2 of them, less than 20 flights. Recommend HITEC! Then to top it off, the live customer service Chat kept dropping me off while trying to discuss with customer service. Oh, and a replacement A6380 is backorder until May 2026! What the heck Horizon Hobby??

Die Bestellung - 3 Spektrum Akkus - liegt nun mehr als zwei Wochen zurück. Weder der im "Bestellstatus" aufgeführte Logistikpartner (DHL) noch die dort angegebene Tracking-Nr. funktionieren. Der Status lautet aber "versandt". Kontaktaufnahme über Formular ergab mehrfach "Sendung wird am Freitag bei uns abgeholt". Diese Aussage bekam ich in zwei unterschiedlichen Wochen. Die dann übermittelte Tracking-Nr. von TNT funktioniert zwar, die Ware ist aber nun schon eine Woche in Deutschland unterwegs. Anfragen zum Verbleib bleiben unbeantwortet. Der Status des Logistikers wird nachträglich geändert. So viel zur Lieferung innerhalb 1-2 Tagen in Deutschland. Ähnliche Erfahrung hatte ich mit zwei Fliegern, die eine Woche am Ausgangsort hingen, ohne sich zu bewegen. Einkauf direkt bei Horizon Hobby kann ich nicht empfehlen. Telefonisch ist niemand zu erreichen.

In 2025 to have no returns process is insane. They won’t provide you with a label, make you go to the post office. NEVER AGAIN. Had to spend $25 to return a $75 product. Embarrassing.

I’m disappointed with my experience with customer support. My claim wasn’t handled fairly, and despite providing detailed information, my concerns were dismissed without proper consideration. Communication was slow and unhelpful.

On the other hand, I’m very happy with my second RC short truck, which has had zero issues after two months of use. Unfortunately, it seems not all products are built the same, and some appear to use different-quality parts. Very dissatisfied with how my case was handled.

Typisches US Unternehmen. nach dem Kauf möchte man nichts mit dem Kunden zu tun haben. DE / EU Gesetze zum Fernabsatzgesetz werden ignoriert.

They do not have a phone number to call in and speak to someone. don't buy from them, go to motion RC or just flush your cash down the toilet, anything would be better than giving it to these suckers

Akku keine 21 Monate auf Lagerspannung durchgehalten, der 2. AKKU gleichzeitig gekauft Tadellos.
Unnötige Diskussion wegen Garantie, Kulanz Fehlanzeige. Enttäuschend hier, Freude am Hobby sieht anderst aus.

Buyer be aware: they do not follow their own return policy. Essentially, you cannot return anything.
I ordered RF Flight simulator, software+controller, about $200 value. Software requires STEAM install which I cannot do due to security concerns. So, I immediately called and asked how to return. They said if I have opened the box, it cannot be returned. Even though their policy is for 30 day return and software not yet downloaded. They can easily confirm that I never downloaded their software. I never even touched any switches on the controller. But they refuse to take it back. If I had read other reviews on this site I would have never done business with this shady company. BTW, they have no phone number for customer service or complaints. Now I am stuck with some junk that will stay in the garage!
Only recourse is to disput the charge with my CC company.

Absolute trash customer service. Placed an order, to later be told the item was "out of stock", confirmed with Horizon directly that the item was in stock, only to find now the price has been increased. The reality is, they forgot to change the sale price, don't want to honor it, and cancelled the order and told me they can't help or explain why it was cancelled. Garbage tactics, just own the mistake and absolute trash customer service. Reporting the issue to the BBB as well.

They send out junk products then have no customer service at all to deal with said garbage don't waste your money with this place go to traxxas

Arrma rc cars junk. Bought 4 used them few times. Only 1 still works. Their support is impossible to deal with. Scammer warranty. They can juma!. 2 wouldn't charge and 1 literally burnt up. China👎

I bought an RC plane from this company that had a known issue that I nor several others that I have seen had been warned about. After the plane takes off it will immediately go to the right and then nose dive. The plane is the UMX Timber X. I posted a review about this issue on the website that they promptly removed. I was never able to get any help with it either. $180 plus 3 batteries for 1.5 seconds of flight and that's it. I did buy other planes, bigger more expensive planes, but they have known issues as well and I'm afraid to put them in the air. So I'm selling everything and going to find a new brand.

I ordered a Testors paint set and several days later I checked online for my order status. The site did not recognize my order. I chatted and was told it was processing. I emailed them nearly two weeks later and was then told it was on backorder. Not a good customer service experience.

I’ve been a loyal Horizon Hobby customer for 20+ years, starting with the Blade CX2. Over the years, I’ve spent thousands of dollars in their products—from Spektrum radios and EDF aircraft to Blade helicopters and Arrma, Axial, and Losi vehicles. I’m highly experienced and hands-on with RC products, especially collective pitch helicopters.
On September 19th, I placed an order during the “Send It Sale” for a Blade 360 helicopter as my local hobby shop could not match the sale. It arrived on September 24th with a mechanical defect and severe vibration right out of the box. After two days of troubleshooting—drawing on my experience with models like the Blade 450 3D, 235 CP, and Eclipse 360—I was unable to resolve the issue.
I reached out to Horizon Hobby on September 26th, only to discover that phone support is now restricted to top-tier members who spend $2,500 annually. This is incredibly disappointing and feels like a disregard for long-time customers. Even my local hobby shop struggles to get support.
After navigating the chatbot for over an hour, I finally received an email to start a support case. Following multiple exchanges, I was issued an RMA on October 2nd and returned the helicopter. As a customer, I should not be expected to repair a brand-new product.
Horizon received the return on October 7th, and took over a week to issue a refund and not until I field a case with Paypal and BBB.
As a customer, I should not have to spend $2,500 annually or navigate a complex system just to speak with a support representative to get help. In contrast, companies like Traxxas offer direct phone support that is available seven days a week from 8:30 AM to 9:00 PM—without requiring any minimum $ amount.
If Horizon Hobby chooses not to reinstate a customer support phone line, I will no longer continue doing business with them, nor will I recommend their services to others. Providing basic phone support is a fundamental aspect of customer service, and its absence reflects poorly on the company’s commitment to customer satisfaction. I hope this review helps others make informed decisions and encourages Horizon Hobby to reconsider its approach to customer support.

There is no longer a way to speak to Tech Support anymore. The recorded message tells you to fill out a "Callback Request Form" but there isn't one anywhere on the website. I requested a callback from the "Live Chat" feature 2 days ago and still haven't received a call. The Blade 235 CP that I bought from HH quit working and now I am left in limbo with no options and no Customer Service. Extremely disappointing.