Horizon Hobby Anmeldelser 

It was easy and no problems

I like the products sold by HH, overpriced as they are but they have kept my money on back orders twice already and never send them without a 30 minute call reminder. lazy, slow and CS just doesn't care!

I'll buy the products I cannot find anywhere else or just start modifying my own!

Terrible shipping. It takes weeks for orders to ship. Will no longer do business with Horizon hobby

The purchasing process was easy and fast. I got good deals on my purchase, and it was delivered quickly. The selection is great and I will be buying some upgrades sometime soon.

**Update: Since posting this review, the company reached out directly to resolve the situation. I appreciated the effort they put forth to make things right, and wanted to reflect that here for anyone reading this.**

I recently placed an order through the Axial Adventure website. After several days without hearing anything from the company or seeing a charge on my account, I placed the same order again (on May 4) because I believed my original order had not gone through and I was hoping to receive it in time as a birthday gift.

From the date of my first order until May 12, I received no communication from the company. Then, on May 12, I unexpectedly received an email stating that my orders had shipped. This was the first indication I had that either order had actually been processed. The charges for both orders did not post to my bank account until May 13.

As soon as I realized there were two orders (on May 12), I tried calling the company but was unable to reach anyone. I then contacted customer service through their online chat and explained what happened. I asked whether one of the orders could be canceled, but I was told that both had already shipped and that I would have to return one after it arrived. I was also told that I would be responsible for the return shipping costs. I asked whether the company would provide a prepaid return label given the circumstances. They refused and insisted that I pay the return shipping myself.

What was most frustrating was that no one disputed the fact that I had never received an order confirmation. In fact, I was told the company could not verify whether its system had even sent confirmation emails for either order. Rather than addressing the lack of communication, I was advised to take a screenshot after placing an order on their website. While that may help future customers, it did nothing to resolve the problem I experienced.

Because I was traveling over the summer, it took me longer than expected to return the duplicate item. When I reached back out, I was told that more than 30 days had passed and that the return policy would not be waived. After multiple attempts to reach a fair resolution, the company's final response was: "You may sell it locally if you are intent on not keeping it."

That response perfectly reflects the level of customer service I received. I wasn't trying to return an item because I changed my mind. I was trying to resolve a duplicate order that resulted from receiving no confirmation, no communication for many days, and no bank charge until after I was notified that the orders had already shipped.

Based on my experience, if something goes wrong with your order, don't expect Horizon Hobby to work with you toward a fair resolution.

I have been dealing with Horizon for i can't even count the number of years. I'm a 60 year old kid who loves to build and fly. All the things I can only do from a wheelchair. From parts to planes to helicopters , controllers boats you name it. I own it. They have always come through. I see some of the comments about delayes well blame guys like me for buying out the inventory and understand in the summer os not the time to be looking for things shop early and make sure you buy the most commonly replaced items if you are new to the hobby. I never mind waiting because I have plentry of other units to fly. But from my first piper cub to my newest p51d and everything in between over 20 years they still work. Great customer service who will help you find replacments for even out of production parts when available. Thanks guys

I got back into R/C planes after more than 40 years. A friend recommended Horizon Hobby to me. My first plane was purchased through HH, along with all accessories. I purchased 2 used planes locally, and have been ordering repair parts through HH with quick communication and shipment.

We went to Oshkosh Airventure and got my step son an RC Truck. He charged the battery to complete fullness the first time, within 20 minutes the battery was dead. He then was driving it then the wheels stopped spinning. We went back to the Horizon tent because we had the warranty. The guy there, Zack, was HORRIBLE! He ripped the receipt from my fiancés hand and was yelling at him saying my step son was too rough with it. My step son drove it 3 times in 2 days because the battery died after 20 minutes of driving it and then (what we assume is the clutch either went out or the gears striped). They wouldn’t even look at the car to tell us what was wrong.

Do not buy from them. King hauler showed in stock on 7/6/2026. Placed the order along with the parts like battery and servos. Order was for my kid’s birthday and all parts arrived within a week. The tractor suddenly said backordered. It showed next shipment in July.

Contact them second day via online chat, Michael B answered and said now it is expected to ship in August. Well why would this place put something backordered as in stock to begin with. Cancelled the order and they do not pay for return label for the parts and said it is customer’s problem. If you check on the website now, it says December 2026. What the heck am I going to keep the parts for if tractor is not here? This website is a scam. Do not order from them.

Fast delivery. Awesome customer service. Not one single issue ever.

I’ve been back into flying model aircraft for 6 years using horizon hobby for most items. Never had any package problems delivered on time. Yes they can have back orders not too bad though. I ordered the new spektrum battery charger back ordered but came in 3 weeks faster than I expected it. Overall I’m very happy with product and service.

Excellent customer service, prompt shipping , accurate merchandise description, competitive pricing, pleasant and knowledgeable agents
My business always feels appreciated.

Please do not count on any product being delivered on time or even within seven days of their promised delivery date. I bought floats from my airplane with plenty of time to have them delivered before my vacation. With zero apologies or efforts to communicate, they still have not arrived, and I am already back from my vacation and still no product. Horrible communication.

I can't speak to what others say however I have not had any issues with buying anything from Horizon hobby. Everything has been delivered either on time or ahead of time and in perfect condition. Everything from transmitter, planes, batteries and parts. Also got actual calls from them to see if they can do anything better? They have great customer service and products so I don't get the complaints? I will continue to do business with them.

Worst hobby shop ever! They allow their smaller retailers to talk to you like trash: they do not stand behind the products they have build. I have been lied to over the last 3 weeks saying they would make it right I still haven’t seen my parts for a junk Losi sprint out the box.

Purchased a Night Timber X Eco. Flap servo was defective out of the box. A week after sending a email warranty claim with no response, I started a chat. Found out they issued an order for a replacement part. Part is back ordered with estimated delivery 4 months from now. Unacceptable for a $400 plane. I will miss most of the flying season. I plan to switch to lower cost suppliers.

I don't normally write negative reviews, but my experience with Horizon Europe has been so bad, I feel like people need to be warned.

I made an order for an SCX24 on the 3rd March and upon receiving it, the seal on the box was broken, there was fingerprints all over the model and the back left tail light was missing on the car. Which leads me to believe I was sent a return unit.

I spoke with a representitive called Sven who I raised the issue with. After sending through evidence in the form of images my request to return it and be sent out a new one was granted. Up to that point, the experience had been really good.

After tracking the return, seeing it had been sucessfully delivered back to their headquarters/ warehouse, and waiting about a week, I reached out to Sven and asked if there was an update on my return and when the new unit would be sent out. He replied stating it was awaiting evaluation which was a bit annoying but completely fair. 4 days had passed and there was still no update, so I emailed Sven once again asking if any progress had been made on processing my return unit and explained I was a bit dissatisfied with having to wait for such a long time without a difinitive update. Just note I did this in a kind and respectful manner. Sven replied once more, starting off the email with "please have more patience" and that he'd have an update soon. The absolute last thing someone who's been kept in the dark for a prolonged period of time wants to hear from a customer service representitive is to have more patience. As someone who's worked in customer service, if I said this to a customer I would have been in a significant amount of trouble, if not fired.

At this point, I was upset with the service and how I'd been treated and just wanted a refund which I requested to Sven. Long story short, my request was ignored and about a week or so later, a new unit just showed up at my door unannounced. No communication from Sven (or anyone for that matter) about it being shipped. After unboxing it, the battery was once again not installed in the truck and came in a seperate sealed plastic package. So I'm 90% sure I was just sent out the exact same unit again but they fixed the tail light and cleaned off the fingerprints. While I was eventually going to keep it as I didn't want to deal with with the hassle of exchanging emails with Sven again, it turns out the unit was faulty anyway.

Skipping ahead, I sent the last unit back on the 10th April, Horizon's warehouse received the return on the 29th April and it's now the 11th May and I still haven't received a refund. It's now been over 2 months since I originally ordered the truck.

It's bad enough receiving what I still believe is a return unit twice, but to deal with an unpleasant and dismissive customer service representitive on top of extremely long wait periods is what lead me to writing a review. I genuinely encourage everyone to avoid Horizon Europe at all costs and look at alternative sites or even better, support your local hobby shop.

EDIT: Regarding Horizon Hobby’s reply, they mentioned the battery on several occasions within said reply but didn’t bother to acknowledge the finger prints and missing tail light from the unit. I still don’t believe that’s a normal and acceptable experience and it still doesn’t excuse the rude customer service and terrible wait times for any request to be actioned.

I have been utilizing Horizon Hobby for parts, aircraft and cars. I have been very happy will them. Any issues that I have had with a product HH has taken care of it with a new part or a replacement of the item. I have had to send a radio in for a warranty repair and HH paid to have it sent to them. Fixed the problem at no cost to me and sent it back to me at no charge.

Ich habe einen falschen Sender geliefert bekommen und bei Reklamation die Info bekommen, man würde nicht tauschen. Ich könne mir einen neuen kaufen.