Horizon Hobby Anmeldelser 

Update: Was contacted today by a customer service rep and they made the order right with a different color in stock and is sending an extra battery.

Chat is probably a difficult way to receive customer service from them so try to get a call back.

Placed an order for a Kraton Mini with a promotional extra battery. Website showed and still shows in stock. No emails or communication for 6 days. Opened a ticket with no response. Reached out on chat and had to speak to 2 people til I was told it's on backorder. Website still shows in stock. Was told over chat the other colors are in stock. Also cannot get a date estimate when they can fulfill my backorder.
Seems like they do not want to fulfill order for promotional extra battery!
What's worse is I asked again for a call to try to change order. Got a sassy response that I already chatted with them yesterday. Emailed again. Was told they won't change my order and just cancel. Worst customer service ever.

Le pire service clientèle que j'ai jamais vu ! Aucune information pendant des semaines après l'envoi de la commande, impossible d'annuler la commande alors que les pièces ne sont pas disponibles, aucune réponse aux e-mails. Et puis soudain, la carte de paiement est débitée sans avertissement deux mois plus tard et la moitié de la commande est envoyée alors que j'ai trouvé les pièces ailleurs depuis longtemps.

Awesome
On time
Great service
Awesome quality
Super Products

Order came damaged. Customer service refused to return all items.
Order#HHUSSOR255165307

Edit. Copy and pasted from your email HH
HHUSOR255165307

I added an extra S by mistake. This issue has since been resolved but not in a way that is fair or satisfactory. I had to make multiple attempts to be treated fairly and have your employees follow the return policy

HORRIBLE experience WKTH MICHALE D.

I’ve purchased multiple times from Horizon Hobby. Shipping times are always reasonable. I’ve never had a problem with not getting what I expected. I’ve also had multiple experiences with the service department. Response time is not immediate but is always within the time they promise. They have always been able to fix any issues I’ve had. The service department is top notch. I highly recommend HH for your remote control hobby.

The Arrma Fury broke after using it for 10 minutes, when we contacted the company to get a replacement part, they sent us the wrong part and we have to pay to return it. The Losi Mini B we ordered just stopped working for no reason and they won't do a refund or exchange. Customer service is very hard to reach an they are not helpful. They'll disconnect the chat and not address your issues. DON"T BUY FROM THEM!!!

The poor communication is frustrating. I placed my first order with Horizon Hobby last weekend and didn't realize that the plane and transmitter were on backorder. I ask if I could switch the plane that was on backorder with one that was in-stock and apparently they can only reply to one email a day. It has been painfully slow getting answers from them. I'm just getting back into this hobby with my sons and apparently I need to find a better option to get our supplies from.

I have always loved Horizon Hobbies and Tower Hobbies. My thoughts are if you know your going to run out of a product then the smart thing to do is next time you order more so customers dont have to wait till back orders come available I found what i needed on ebay and i didnt want to go there but some times ya gotta do what ya gotta do .

Love this place customer service best I ever saw they just want to help and i never have had a bad experience dealing with Horizon Hobby always been great

I ordered a set of losi aluminum shocks from racechoice RC for my losi nascar and did not receive the plastic spacers for the top mounts of the shocks in my package. I fought with that company for two days and they said horizon hobby had sent out many packages of the losi los-1931 Aluminum shocks with half of the packages missing the spacers! They gave me such a hard time getting the missing parts from my order that I turned to Horizon hobby for help which was much worse. First email I got from them was "why not just return it from where you bought it". If I could have I would have but again Racechoice RC gave me a hard time. Going to leave a review about them on here as well. Needless to say Horizon hobbys chat is worthless, email is slow and condescending and you get absolutely no phone support. I own many of their products so the support for my RC cars are non existent in my experience! Very unhappy with this company!

orderd a set of tires and the new clear losi late model body. my credit card was run for the total amount. tires were send but body was not. talked with an agent and had to be the rudest call. said the card was declined, called my bank and it was not declined. what a scam they are running.

Horizon carries only quality products, shipping is fast, and customer service is second to none

Horizon hobby is my favorite place to buy my hobby items! The customer service and the diligently people always help me to get a special treatment, I feel they always make the best effort to find the right answer to my questions always is a nice experience

My dislike is the exherated dependency on AI to handle calls and chatswith the main purpose of saving money while seberely impacting customer service quality.

Very easy ordering online...shipped quickly and arrived just as fast!!!! Everything was well packed appears to have made it safely. Havent used my parts yet , Everything seems fine. Oh decent pricing also

My experience wasn't great, IT WAS AMAZING!!!! This website is not just designed well and easy to navigate, it's a magical playground laden with some of the coolest stuff to ever exist on this massive spinning ball we call earth. If you so wish to purchase one of these nuggets of awesomeness the staff at Horizon Hobby, who must all be wizards, will have it shipped out to you so fast that the package will quite possibly break the sound barrier.

UPDATE – August 14, 2026

I’m updating my original review because Horizon Hobby has now contacted me and sent replacement parts. I appreciate them doing that, and I want to be fair and acknowledge that they did eventually make an effort to help.

However, it does not change my overall opinion of this purchase or make me satisfied with how everything was handled.

I spent around $500 on an ARRMA RC vehicle through Horizon Hobby that is advertised as “Ready to Run.” In my experience, it was more like “Ready to Fix.”

The vehicle burned out within approximately 2–3 minutes of its very first use. It wasn’t modified or abused before the failure. I barely had an opportunity to enjoy what I purchased before I was dealing with a broken RC vehicle.

When I originally contacted Horizon Hobby, I expected a replacement or the ability to return a brand-new product that failed almost immediately. Instead, I was told a return wasn’t an option, and the replacement part I needed was on backorder.

My order was delivered July 4th. Roughly a month went by while my $500 “Ready to Run” RC vehicle sat unusable.

After getting nowhere with the situation, I decided to leave detailed reviews in three different places describing my experience. After those reviews were posted, Horizon Hobby contacted me and replacement parts were sent.

I can’t say what happened internally or know for certain what caused them to reach out when they did. However, from my perspective, it felt like publicly sharing my negative experience got a much quicker response than my original complaint as a paying customer. I wish the same effort had been made when I first contacted them rather than roughly a month later.

There’s also something I think potential buyers should understand about the resolution: they sent me parts to repair the vehicle myself.

I’m a customer, not an RC mechanic. I didn’t spend around $500 because I wanted a repair project. I bought something advertised as “Ready to Run” because I wanted to open it, drive it, and enjoy it.

While installing the replacement parts, I ended up stripping the final bolt near the motor/gears. I accept responsibility for stripping that bolt during the installation. But this is exactly why I’m frustrated with the resolution. I never expected to be disassembling and repairing a practically brand-new $500 RC vehicle that failed within minutes of its first use.

I shouldn’t have had to look forward to figuring out how to repair my new RC car. I wanted to look forward to playing with it.

I understand defective products happen. My issue isn’t simply that I received a defective vehicle—it’s the entire experience afterward. When something this expensive fails within the first few minutes, I believe the customer should be taken care of quickly instead of spending weeks waiting for parts and then being expected to perform the repair themselves.

So yes, Horizon Hobby eventually contacted me and sent the replacement parts, and I appreciate that. I’m not going to leave that information out just because I’m unhappy.

But it doesn’t erase the month I spent unable to use my purchase, and it doesn’t change my opinion of the overall experience.

Based on what happened to me, I still cannot recommend this purchase. Anyone considering spending hundreds of dollars on an ARRMA through Horizon Hobby should understand what the warranty process may involve if something goes wrong.

For me, “Ready to Run” turned into “Ready to Fix” within 2–3 minutes.

It was easy and no problems

I like the products sold by HH, overpriced as they are but they have kept my money on back orders twice already and never send them without a 30 minute call reminder. lazy, slow and CS just doesn't care!

I'll buy the products I cannot find anywhere else or just start modifying my own!