I got on a call with Hop2 to cancel my tickets within 24 hrs. Eddie helped me with the process and went the extra mile to make an exception to refund the seat purchases which are usually non-refundabl... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
One of the worst experience that I have ever had. I tried booking the same flight twice one in the evening and one in the morning. They called me and asked me to pay more as the seats were not availab... Vis mer
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I just booked a flight for my family of 5 LAX to Istanbul I needed help on the phone and I got to speak to Dia she was AMAZING!!! 5 star service, she was so nice so helpful, she got everything done to... Vis mer
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Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Hop2.com
Skrevet av virksomheten
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Kontaktopplysninger
31 47th Ave #3100, 11101, Long Island City, New York, USA
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
4,0
Bra
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beware of HOP2 Travel - Deceptive Practices and Unhelpful Customer Service
I recently had a highly disappointing experience with the HOP2 app, and I feel compelled to share my encounter to warn others about the issues I encountered.
To start, the app displayed a seemingly reasonable price, but the moment I inputted all my information, including credit card details, the price magically increased. This bait-and-switch tactic is not only frustrating but also misleading, giving the impression of a complete lack of transparency in their pricing.
The customer service experience was equally disheartening. Upon reaching out for assistance, I encountered a rude and unhelpful team.(name Sheldon) Rather than addressing the issue, he chose to argue about the possibility of price fluctuations. While I understand that prices can vary, a sudden increase ranging from $300 to $400 is unacceptable and raises serious concerns about the app's legitimacy.
I strongly advise others to exercise caution when considering HOP2 for any transactions. The app's deceptive pricing practices and uncooperative customer service make it a risky choice, and I regret the time and effort I wasted on this unreliable platform.
In conclusion, HOP2 proved to be a nightmare, and I sincerely hope others can avoid falling victim to their questionable business practices.
15. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Ishan,
Firstly, we would like to express our sincere apologies for any inconvenience you may have experienced. We understand that the change in flight prices during your booking process was unexpected and frustrating.
Upon reviewing your case, we found that our agent provided you with an option for your flight. However, due to the dynamic nature of flight bookings, the price increased due to changes in availability. We understand how this can be disappointing.
Please know that flight prices and availabilities are always subject to change without prior notice. This is a common occurrence in the travel industry due to various factors such as demand, time of booking, and airline pricing strategies. Prices and availabilities cannot be guaranteed until the booking is confirmed.
We value your feedback and are continuously working on improving our services to provide a better booking experience for our customers. Your understanding in this matter is greatly appreciated.
Sincerely Yours,
HOP2 Team
Everett did a great job
Everett did a great job! He helped me find and book the ticket, I appreciate the time and effort he put in! Thank you!!
10. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Daly,
I’m glad to hear that you had a positive experience with Everett!
It’s always wonderful to know that our efforts are appreciated. We’ll make sure to pass your kind words along to Everett.
Thank you for your feedback!
Sincerely Yours,
HOP2 Team
a horrible company to deal with and non-trustworthy
in my opinion this company should not be allowed to sell on third party websites like Skyscanner and others. they promised prices and cannot deliver they take your credit card give you a booking number and then tell you the prices are increased a total lie and a deceiving company.
I recomend using othere travel companys,
Please note they will respond that they will will respond and they never do.
31. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Henry,
We are truly sorry to hear that your experience did not meet your expectations. At our company, we strive to provide the best service possible and your feedback is an essential part of that process.
Please be assured that your comments have been forwarded to the relevant team for review. We take all feedback seriously and are committed to using it as an opportunity to learn and improve.
We will be in touch with you as soon as we have an update. In the meantime, if you have any further questions, please do not hesitate to reach out to us.
Thank you once again for your feedback. We appreciate your patience and understanding as we work to address your concerns.
Sincerely Yours,
HOP2 Team
Very good customer service
Very good customer service, I am super impressed.
31. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Daize,
Thank you for your positive feedback!
We’re thrilled to hear that you had a great experience with our customer service. Your kind words are greatly appreciated and they motivate us to continue delivering exceptional service.
If you need further assistance, feel free to reach out to us at your convenience.
Sincerely Yours,
HOP2 Team
Customer service from Cara
Cara was very helpful and listened to my travel needs and was able to help me. She was very patient and understanding with me
Will definitely book with her again
30. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Angeline,
Thank you for your wonderful feedback!
We’re delighted to hear that Cara was able to assist you effectively with your travel needs. Her patience and understanding are indeed some of her strengths. Your kind words will surely be passed on to her.
We look forward to serving you again in the future.
Sincerely Yours,
HOP2 Team
Less than zero review
Less than zero review. You can’t get a price out of these people if you change your flight. It’s against the rules. Although their $199 support bundle was purchased apparently it only covers their $150 change fee? What? So basically they want to charge me $800 for seats that cost $1100. AND won’t tell me how much the seats cost until AFTER I pay the $800. Also it’s a different department that books seat reservations and only they know the cost. Awful company to deal with
26. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Susan,
We're truly sorry to hear about your negative experience with our service. We understand that our service did not meet your expectations, and for that, we sincerely apologize.
We’ve reviewed your exchange request and can confirm it’s been handled according to your ticket’s policies. A $199 airline change penalty fee plus any fare difference will apply per passenger.
However, we are pleased to inform you that the $150 exchange processing fee associated with your booking will be waived, as part of the support bundle you purchased. The bundle doesn’t cover additional fees like the airline’s change penalty or fare difference. And with regards to the pre-seat selection, prices will be confirmed upon ticket exchange.
We appreciate your honesty and feedback. Should you wish to continue with the exchange, kindly reach out to our Customer Experience Team for further assistance.
Sincerely Yours,
HOP2 Team
I was redirected quickly and the…
I was redirected quickly and the representatives were efficient and quite professional with helping me with my schedule concern!
17. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Joshua,
Thank you for your positive feedback!
We’re thrilled to hear that you had a great experience with our team. Our staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Thank you, once again, for your kind words.
Sincerely Yours,
HOP2 Team
I’m Extremely Impressed with HOP2
I’m Extremely Impressed with HOP2
for ALL their attentive help!!!
My experience with Kit, Clive & Augustine was Heartwarming! I would definitely tell anyone who was looking to Travel to use HOP2!
Thank Y’all again for EvErYtHiNg!!!
Sincerely,
Mrs. Ursula Jones
9. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Ursula,
Thank you so much for your kind words!
We’re thrilled to hear that you had a positive experience with HOP2 and that our team members Kit, Clive, and Augustine were able to provide you with the attentive help you needed.
It’s heartwarming to know that we could make your travel planning process a bit easier and more enjoyable. We truly appreciate your willingness to recommend us to others, and we look forward to assisting you again in the future.
Sincerely Yours,
HOP2 Team
Svar fra Hop2.com
Hello Leng,
We are truly sorry to hear that your experience did not meet your expectations, as reflected in the star rating you provided.
Please rest assured that we take all feedback seriously and are currently investigating the specifics of your booking to understand what may have gone wrong.
We will reach out to you with an update as soon as our investigation is complete. In the meantime, if you have any further details or concerns you would like to share, please do not hesitate to contact us.
Thank you for your patience and understanding.
Sincerely Yours,
HOP2 Team
My Terrible Experience with Hop2
I am writing this review to express my extreme disappointment and frustration with my recent booking experience with Hop2. I never imagined that booking a flight with HOP2 would turn out to be the worst experience of my life.
I booked a flight through Hop2 to travel to India via Frankfurt, and to my shock, I was not informed that I needed a transit visa for my layover. When I reached the airport, I was denied boarding because I did not have the necessary visa. When I contacted Hop2 for assistance, I was told that it was my responsibility to check and comply with the visa requirements. I was left stranded at the airport with no other option but to cancel my tickets.
To make matters worse, I was not even offered a partial refund for my canceled tickets. I had to bear the entire cost of the tickets without even getting a chance to travel. I am extremely disappointed with the lack of responsibility and customer service shown by Hop2. I trusted your company to provide me with accurate information and assistance in my travel plans, but I was let down tremendously.
21. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Karthink,
I hope this message finds you well.
We've reviewed your online booking and the email confirmation sent to you, this email contains an "Important Information" section which outlines that the traveler must have valid travel documents.
We acknowledge that your reservation was made through our service, travelers must ensure they have the necessary valid travel documents. We also confirmed that your ticket is non-refundable and changes aren't allowed as the flight wasn't canceled before departure.
Please know that we are here to help with your request, while still complying with the policies related to your ticket as set by the airline. Once again, we apologize for the inconvenience you've experienced, and we wish you the very best in your future endeavors.
Sincerely Yours,
HOP2 Team
Josie was available the whole time and…
Josie was available the whole time and made the process so easy.
22. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Josephine,
We are thrilled to hear that Josie was available throughout the process and was able to make it easy for you. Our team is dedicated to providing the best service possible, and it’s always rewarding to hear when we have met that goal.
Your feedback has been shared with Josie and the rest of our team. It serves as a great motivation for us to continue delivering excellent customer service.
We value your feedback and look forward to serving you again in the future.
Sincerely Yours,
HOP2 Team
What the actual f@$%?
What the actual f@$%?! I am supposed to be on a flight in 36 hours and just found out the airline has no record of my tickets! Hop2 has done absolutely nothing to resolve the matter, even after multiple calls, live chats, and emails.
16. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Jandson,
We highly appreciate your feedback, as it plays a crucial role in enhancing our services. We understand how frustrating it can be when things don't go as planned, especially when it comes to travel arrangements.
Our records indicate that there was an airline schedule change for your booking. In response to this, our team assisted you in finding alternative flights. According to our records, you agreed to these new flight details and a confirmation email was sent to you.
Thank you for your understanding, and we appreciate your honesty and feedback.
Sincerely Yours,
Hop2 Team
Over five or six months ago
Over five or six months ago, I purchased a ticket through Hop2 to visit Brazil on Jan 2024.
For employment reasons, I moved to a different city.
I asked Hop2 Travel to change my ticket. They asked me to pay an additional $ 658.20. on top of that, with a long connection. TBH, I regret using Hop2 Travel. They're greedy and selfish and take advantage of vulnerable travelling passengers like myself. I can only imagine how many people have had an experience similar to mine.
I will never use the Hop2 service or recommend it to anyone. They're crafty; once they take your money, they don't care about you anymore.
5. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Traveler,
We are very sorry to hear that you had a bad experience.
In order to be able to assist you accordingly, allow us to launch an internal investigation for your case.
I will be getting back to you within the next 3-5 business days with additional information.
Appreciate your patience and cooperation.
Kind Regards,
HOP2 Team
there was wrong information when i booked the ticket then they pone me this price is not available any more and they chrge me $ 2.24 without reason
I booked the ticket Seattle to Amritsar . then i got call that this price is not available any more then i said cancel it now they charge me $ 2.24 .that was not my fault
2. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Narinder,
Thank you for sharing with us your point of view.
We highly appreciate your feedback on our services and your review of our website.
In order to be able to assist you accordingly, allow us to launch an internal investigation for your case.
I will be getting back to you within the next 3-5 business days with additional information.
Respectfully yours,
Hop2 Team
I just want to say that Malik’s service…
I just want to say that Malik’s service is AMAZING! He worked with me for more than an hr and kept searching flights for me. He explained all the options to me in detailed. I even made a mistake booking my flight and I panicked that I will lose my money but Malik was able to resolve my issue. I am really satisfied with his service and cant Thank him enough.
11. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Nimra,
Thank you for your kind words! We're thrilled to hear Malik provided you with amazing service.
Your satisfaction is our priority, and we look forward to serving you again in the future.
Sincerely Yours,
Hop2 Team
Good Experience
Good experience also good support staff
19. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Jeff,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our support staff.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Sincerely Yours,
Hop2 Team
Fab experience
Walker was really great who helped me a lot with bookings and finding tickets for my brother and myself.
18. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Ashish,
We're thrilled to hear that Walker provided you with excellent assistance in booking tickets for both you and your brother. Our team is dedicated to making your travel experience as smooth as possible.
If you ever need assistance again in the future, don't hesitate to contact us. Safe travels!
Sincerely Yours,
Hop2 Team
NOT RECOMMEND AT ALL
It was a shame, I bought tickets to febraury 2024 to Canary Islands, and less than 6 hours we need to change our destination to another island and the date, since that I had called with at least 10 "especialists" asking for a change, the response wich I will be supose in 24 to 48 hrs ,took a week, in between I called or contact by chat all responses were disrespecfully given as they are going to take care and apologizes for that , but in fact I feel there are jogging with me a customer, finally today I asked to talk with a supervisor who never can reach, very busy with others customers, then they transfer me with a lady who took my request at the begining, in conclusion she talk me , since the tickets were not refundable, I had to pay 1000 dollars more, I already paid 1700 dollar for 2 tickets,( and I check online and the prices for my new trip were more cheap than the one I already bought) including a travel protection which not include date changes, and I am not asked for refund but to change destination and date, actually was very disgusting, I am not the one who speak english very well but believe me it is irrespecfull to hire persons who talk english very dificult to understand, at the end we had to take our original trip, because this people do not want to help customer , not only is enought to have a good manner but know a customer neccesity and really help them, they act as a robot and have always same responses to everything I do not recommend hop2 at all, it drain me to much energy for nothing I hope they end bad because they no deserve any other fate. I now that the response to this review it will be to be fast more than the responses I just wait for a week , because it is seen if they had specialist really is in read reviews and answer fast. Is so sad to have this dificult because you truth in such company, if we can named.
6. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Hector,
We apologize for the inconvenience this has caused you and appreciate your effort in bringing this to our attention.
Based on our records, it shows that you requested for date and destination change to your booking. Our dedicated agent assisted you and found options based on your preference, unfortunately, you decided not to continue with the change because of the fare difference.
We would like to let you know that for any changes especially for dates and destinations, a fare difference will be applied. This is in accordance with the policy issued by the airline in which you agreed upon booking.
Feel free to reach out to our Customer Service Team if you are working on a budget and they are more than willing to assist you in looking for an alternative flight option that suits you.
Sincerely Yours,
Hop2 Team
Raavi was very helpful and efficient!
2. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Sarah,
Thank you so much for your positive feedback! We're thrilled to hear that Raavi was able to assist you effectively and efficiently.
Providing excellent service is always our goal, and we're glad to see that Raavi exceeded your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Sincerely Yours,
Hop2 Team
I would give negative stars if I could
I would give negative stars if I could. If you call in you get a man you can barley understand and anything you need help with they will not help with. But do t worry bc they “understand”
We needed to change a flight due to a death in the family we couldn’t make our original flight. We were on the phone for 5 HOURS. 1st phone call we will told they would have this fixed within an hour “we are working on it” called back an hour and a half later NO ONE WAS WORKING ON A DAMN THING. After a 5 HOUR phone call And a slew of inconsistent answers final answer we got was we can put a request in “if you want” and we will have an update in 5-6 BUSINESS DAYS!!! Like ok cool leave my family stranded for over a week to most likely still not have an answer. These agents will dick you around and DONT care about helping you. I called the airlines directly basically crying telling them what happened and they said this is one of the worst companies to work with. They fixed everything in 20 minutes and said everything they told me was false. DO NOT USE THEM!
22. september 2023
Svar fra Hop2.com
Dear Erin,
We are sorry to hear that you have experienced this issue. Would you be so kind as to contact us at investigation@hop2.com with your booking id, we would like to discuss your observation and start an investigation of your case.
Sincerely Yours,
Hop2 Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.