I got on a call with Hop2 to cancel my tickets within 24 hrs. Eddie helped me with the process and went the extra mile to make an exception to refund the seat purchases which are usually non-refundabl... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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One of the worst experience that I have ever had. I tried booking the same flight twice one in the evening and one in the morning. They called me and asked me to pay more as the seats were not availab... Vis mer
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I just booked a flight for my family of 5 LAX to Istanbul I needed help on the phone and I got to speak to Dia she was AMAZING!!! 5 star service, she was so nice so helpful, she got everything done to... Vis mer
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Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... Vis mer
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Informasjon om virksomheten
Om Hop2.com
Skrevet av virksomheten
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Kontaktopplysninger
31 47th Ave #3100, 11101, Long Island City, New York, USA
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
4,0
Bra
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Greyson was very friendly since the start!
Greyson was very friendly since the start, attentive to detail, checked for all my requests, and completely delivered what I expected. Excellent service! Thank you, Greyson!
15. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello iArley,
I appreciate your thoughtful feedback about Greyson's excellent service! Greyson is truly dedicated to providing the best service possible, and it's wonderful to hear that he was able to meet all your expectations.
We'll be sure to pass on your kind words to him. If you ever require assistance again in the future, please don't hesitate to reach out. Thank you for choosing our service, and we look forward to serving you again soon!
Sincerely Yours,
Hop2 Team
I had a terrible experience with Hop2
I had a terrible experience with Hop2.
I booked my flight ticket very early, and my flight got changed. They helped me to solve it quickly.
My flight was on August 1, and I got a reminder email on July 22. However, I got another email on July 24 telling me that my exchanged ticket couldn't work. I didn't know it when I was in the airport, the workers helped me to check in, so I still got back to my country.
I found out that my flight back was all canceled, so I contacted Hop2 again to help me find a flight back. They promised me that they would send an email to me in 8-10 hours. I waited for them for 2 weeks, During these two weeks, I also checked with them several times, and the answer was the same and kept me waiting.
When they got back to me, they told me that they didn't have control over my ticket. They told me that I had to contact my airline. I did, and it was useless. I learned that if my flight had been changed, I should have a new ticket number. I didn't have any information about it. I didn't contact one of the airlines because it would charged me $50 for a service fee if I hadn't bought the ticket directly from them.
In the end, I decided to get a refund. They contacted me quickly, and I authorized the 4 digits of my credit card to cancel the seat to avoid a No-show. They didn't deal with this. The day before the departure, I got an email about one of my original flights. I contacted Hop2 again, and they responded me the beginning answer - they have no control over the changes of my flight.
I ALREADY ASKED FOR REFUND!!
The airline I contacted told me that they couldn't see any information or records about my flight. My ticket number was invalid. On the day I departed, I got an email from the airline that I hadn't contacted about online check-in.
I was so confused. What is the use of Hop2? Why you didn't do your job at the end? You have my money, you should do your work. I wouldn't recommend any of my friends or family to use Hop2 for their trips.
After reading the replys I'm more confused, I contacted with Eva Airways many times, I even went to their company in person. They tried to help me, but they couldn't find my new ticket number or help me with anything else, if they took control over they would send an email, tell me the new ticket number, or helped me right away. EVA Airways told me to contact Hop2, but Hop2 told me to figure out with the airline. But airline couldn't help me without contacting with Hop2, so I had already done everything I could.
I will never use Hop2 again, it is so stressful, sad, and confusing. What's more, I lost money and even need to spend more to get a new one. Considering a reasonable price instead of a very cheap one...
4. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Cindy,
We hope you're well. Thank you for sharing your thoughts here at Trustpilot. Your feedback is invaluable, and we appreciate your openness.
We would like to apologize for the inconvenience that caused you and we appreciate your feedback also bringing this to our attention.
We took the time to thoroughly examine the booking to gain a better understanding of what occurred.
According to our records, this situation originated from an airline schedule change that initially occurred on January 8, 2023. Numerous emails were sent to the passenger to inform about this schedule change, which was initiated by the airline. It wasn't until August 22nd that we received a response from the passenger in connection with a cancellation request.
Our agents made several attempts to assist during this period. However, due to the ticket's status, where Eva Airways had already taken control of it, we were unable to make any modifications to the ticket. Our agents promptly recommended that passenger will have to contact the airline directly for assistance.
Once again we appreciate your feedback and looking forward to your upcoming trip with us.
Sincerely Yours,
Hop2 Team
Chester, an excellent assistant
Chester was very helpful. A person very prepared, kind and very fast. Thanks to him I found a better offer that better suited my needs. Good job.
7. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Paola,
Thank you so much for your kind words! We're thrilled to hear that Chester was able to assist you effectively and that you found a better offer that meets your needs.
We take great pride in our team's dedication to providing excellent service, and your feedback is truly appreciated. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Sincerely Yours,
Hop2 Team
I tried to book two round trip tickets…
I tried to book two round trip tickets from Chicago to Dublin. And I wanted to choose the seats. Buying the tickets was easy but getting assigned seats was a nightmare. After explaining several times the seats I would like, and after explaining to at least three different people that all I wanted were aisle seats, some guy finally lied to me and said he was able to secure for me aisle seats. When we checked onto our flights, there were no aisle seats. The guy simply lied to me. Do NOT use this company. LIARS and not helpful. Just go to the airlines for booking.
23. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Paul,
We hope you're well. Thank you for sharing your thoughts here at Trustpilot. Your feedback is invaluable, and we appreciate your openness.
We apologize for any inconvenience during your recent interaction regarding preferred seat reservations. We've reviewed your communication and understand the importance of meeting your seating preferences.
You requested seats across the aisle and toward the front. Our team tried their best, but due to seat availability that can limit such requests. We genuinely regret that we were unable to meet your needs on this occasion, and we understand how this could impact your overall travel experience.
Your feedback has highlighted the necessity for real-time communication and responsiveness, and we are taking this matter seriously.
Thank you for your understanding and the opportunity to address this. We're committed to serving you better.
Sincerely Yours,
Hop2 Team
Autumn did a great job and provided me…
Autumn did a great job and provided me with a ticket after I was hesitant to book. Autumn gave me kind and encouraging words, as I was having trouble getting a ticket at a reasonable price. Autumn even provided a better ticket than I expected. I will advise my friends to book through your site and deal with you because you employ professional employees with professional experience at work.
Autumn, you have 10 out 10.
thank you
21. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Baha,
Thank you for your fantastic feedback! We're thrilled to hear that Autumn provided you with exceptional service and helped you secure a better ticket than expected.
Your recommendation and kind words mean a lot to us. We'll be sure to pass on your praise to Autumn and continue delivering professional experiences.
Looking forward to serving you and your friends in the future!
Sincerely Yours,
Hop2 Team
First Class Customer Service
Charisma who has been a great help in booking my flights and she goes above and beyond her role.
This experience and service in booking and taking this trip was first class. It was easy to book, the emailed ticket I received were clear and on time. Charisma helped me throughout this booking and I really appreciate her presence. I certainly recommend your business to our friends in the future and you deserve an appreciation as first class as well. Thank you Charisma!
3. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Mike,
Thank you for your wonderful feedback! We're thrilled that Charisma's exceptional assistance made your booking and trip experience first class. Your recommendation and kind words mean a lot to us.
We look forward to serving you and your friends in the future. Safe travels and a heartfelt thank you from Charisma and the team!
Sincerely Yours,
Hop2 Team
Good experience
Good experience. Elijah very responsive and helpful
4. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear John,
We're delighted to hear about your positive experience! Thank you for your kind words about Elijah's responsiveness and assistance.
We're here to make your experience exceptional. If you need anything else, feel free to reach out. Safe travels!
Sincerely Yours,
Hop2 Team
Raavi Close and Irma
Raavi Close and Irma
Thanks you all a lot for the help. You been really helpful.
9. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Nirav,
Your appreciation means a lot to us! We're thrilled that our agents were able to provide you with the assistance you needed. We'll make sure to pass on your kind words to Raavi and Irma.
If you have any more inquiries or require further help in the future, feel free to get in touch. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. Thank you for recognizing our team's efforts!
Sincerely Yours,
Hop2 Team
Raavi is amazing
This is my third time to book my travel itinerary with Raavi and I must say she keeps on exceeding my expectations. She really went the extra mile of sending me 20 options for my latest booking becuase of my indecisiveness about it. Imagine, she was still looking out for the best deals for my itinerary even on her days off and for that, I truly appreciate it. She really could be a travel agent and put up her own travel agency someday just because she was so attentive, patient and kind in responding to all my inquiries. You are one of a kind, raavi. Thank you
30. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Adam,
Thank you for your kind words and continued trust in our services. Your satisfaction is our priority, and we were delighted to have exceeded your expectations. Your appreciation means a lot; we are always here to assist you. Happy travels!
Sincerely Yours,
Hop2 Team
Worst experience ever
Worst experience ever and will never use this company to book my flight. I missed my connection, they sent me 8 hours to the wrong time zone, had a 5 hour layover and missed my friends rehearsal dinner. Went to Switzerland of all places all customer service agents were rude to my friend and I. Don’t book with these people! Kylian the rep, did nothing to assist me in getting any sort of refund from Hop2 or Air Cañada.
16. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Krista,
We hope this message finds you well. We are writing in response to the valuable feedback you shared with us about your recent flight experience. Thank you for expressing your thoughts and concerns; we genuinely appreciate your input, as it allows us to improve our services and address any issues that our valued customers may encounter.
It is essential for us to clarify that, on certain occasions, airlines may need to adjust flight schedules due to various operational, safety, or logistical considerations. These decisions are not taken lightly and are made with the utmost care to ensure the safety and efficiency of our services. Unfortunately, such adjustments can occasionally lead to layovers or changes in connecting flights, and we deeply regret any inconvenience this may have caused you.
Our agent on duty did their best to assist you during this situation. They promptly submitted a refund inquiry on your behalf, exploring the possibility of any tax refund for the affected portion of your flight. However, upon further investigation, the airline's response indicates that the tax associated with the departure/arrival to and from the USA and the tax from Italy were deemed applicable to the flight segments you traveled on. Therefore, there are no eligible taxes for a refund in this case.
Once again, thank you for sharing your feedback with us. Your comments are immensely valuable to us, and they help us to identify areas where we can improve and provide a better experience for all our passengers.
Sincerely Yours,
Hop2 Team
This travel agency is a shady business…
This travel agency is a shady business in the way they lure you to buy cheap tickets but they would require you to go to 2 different airport during transit within only certain limited time. This would put you high risk for missing your flight connection and even get lost in a country you might not be familiar with. So be careful when you booked your flight with them and pay attention to the airport they connect you with or you will have to deal with paying higher fee when you want to change your flight last minute. I’d highly recommend not to book flight with this shady business travel agency.
25. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear John,
Thank you for sharing your feedback, and we apologize for any inconvenience caused. We are actively working to address the raised issues, aiming to enhance our services and provide a better experience for you and all our customers.
Regarding your specific booking, we want to clarify that it was made online, and the flight details were available for your review on the checkout page before confirming the booking.
For any future bookings, please note that making changes to your ticket closer to the departure date may lead to higher prices.
Once again, we appreciate your valuable input and thank you for bringing this matter to our attention.
Sincerely Yours,
Hop2 Team
Raavi was super helpful
Raavi was super helpful! Amazing customer service. Will definitely book with HOP2 again.
Thank you!
25. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Babam Garcia,
Thank you for your kind words and positive feedback about Raavi's amazing customer service! We're thrilled to have been part of your journey. We appreciate your support and look forward to serving you again at HOP2.
Sincerely Yours,
Hop2 Team
Run as far as you can from them
Run as far as you can from them. They sold me tickets that were basically invalid according to American's unaccompanied minor policy. i did provide the children date of birth before buying the tickets and they still processed the transaction. in the end they refunded me, withholding $300 cancelation fee that American charged - bear in mind I did not cancel, American refused to board the children since the tickets were not issued in accordance to their policy. Now they are completely silent again and the Nicole lady is no longer responding to emails. They are in the business of issuing airline tickets and they should know if the tickets they have issued are eligible ones and they failed in that. I should not be paying for their incompetence.
30. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Jenny,
We do really appreciate your feedback and we are happy to assist you with regards to this matter.
Based on our research it appears that the reservation was booked online where terms and conditions are available for review before completing the booking. We understand the frustration and we tried to coordinate with the airline about getting the refund approval for $300 but unfortunately, it was denied. With that matter, we were advised to impose the policy set by the airline.
As an act of gesture, we are happy to offer you $300 vouchers that can be used as a future booking discount.
Faithfully yours,
Hop2 Team
Alberto you definitely earned 5star
19. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Arsh Monga,
Thank you so much for this great 5-star review.
We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Faithfully Yours,
Hop2 Team
Josie was so helpful in finding me a…
Josie was so helpful in finding me a great deal with the best possible routes/timings. Would recommend her.
19. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Shreyas,
We wanted to express our heartfelt gratitude for your wonderful feedback. We are delighted to hear that we could assist you in finding a great deal with the best routes and timings. Your recommendation means a lot to us!
We're here to help and make your experience exceptional. Thank you once again for your kind words and trust in our services.
Faithfully Yours,
Hop2 Team
Greyson was excellent.
Greyson was excellent.
He helped me throughout the booking process to find different flight options with minimum layover.
Very happy with his customer service and quick turnover time.
14. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Aslam Abbas,
I hope this email finds you well. I wanted to personally thank you for your generous feedback. It brightened our day to know that your experience with our services, especially with the assistance of Greyson, was excellent!
We take great pride in providing top-notch customer service, and Greyson is truly a gem on our team. I'm thrilled to hear that he could help you throughout the booking process, finding different flight options with minimum layover times.
Your satisfaction is our priority, and your positive feedback motivates us to continue delivering outstanding service with quick turnaround times.
Once again, thank you for your kind words and for choosing us for your travel needs. We look forward to serving you again in the future!
Faithfully Yours,
Hop2 Team
Raavi is the best
Raavi came to my rescue when my online booking hit a snag and so I really appreciate her help a lot. This is in fact my second time to book my travel itinerary under HOP2 with the help of Raavi and she always finds so many ways to look for cheaper airfare and give me great customer service. She is good in what she does
3. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear AdamG,
Thank you for your wonderful feedback! We greatly appreciate your loyalty and trust in Raavi to handle your travel bookings. We're thrilled that our agent could provide you with exceptional service and help when you needed it.
Your kind words mean a lot to us, and we're delighted to have you as a valued customer.
Looking forward to serving you again soon!
Faithfully Yours,
Hop2 Team
Worst service ever
Worst service ever. I am trying to reschedule my parents flights from India. They dont have enough flights and they dont even give you refund or credit. Its like once you book with them you stucked with them forever. They never even call you. There is always either chat or email. And my issue was assigned to some guy name Fabio and he promised to call within 2 -3 hrs but took 2 weeks to give an options for flight which is not what we asked for. I booked with many other travel agencies but they always tried to solve your issue. This travel agency is scam. Please dont book with this travel agency ever. I know they give you cheaper price but trust me its not worth it.
10. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Taral,
Thank you for having the time to leave us a review on your experience with our company.
While reviewing the status of your booking, we can see that the ticket has been forwarded for reissuance. We are sorry for the delays and the inconvenience created. Regretfully, your airline ticket had to be issued exclusively by the airline company since there were no available options from our side for the selected travel dates.
As soon as the ticket is reissued, we will send it to your email address.
Thank you for being our customer.
Hop2 Service Team
The agent Josie is very helpful.
23. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Yiqing Wei,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Josie.
Faithfully Yours,
Hop2 Team
Rex (Travel Consultant) made it super…
Rex (Travel Consultant) made it super easy for me and a friend to book our flights!
He found us great deals and made sure our flights were confirmed, even though we had a minor hiccup - where he cancelled my friends booking because he thought I made an error in booking the dates, as my friends return will be different than mine. He was quick to contact his team and reverse the cancellation and confirm both bookings were successful and that the both of us received the email confirmations.
Highly recommend working with Rex and Hop2 Travel!
21. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear TK,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with Rex.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Faithfully Yours,
Hop2 Team
Dette er Trustpilot
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.