I got on a call with Hop2 to cancel my tickets within 24 hrs. Eddie helped me with the process and went the extra mile to make an exception to refund the seat purchases which are usually non-refundabl... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
One of the worst experience that I have ever had. I tried booking the same flight twice one in the evening and one in the morning. They called me and asked me to pay more as the seats were not availab... Vis mer
Selskapet har svart
I just booked a flight for my family of 5 LAX to Istanbul I needed help on the phone and I got to speak to Dia she was AMAZING!!! 5 star service, she was so nice so helpful, she got everything done to... Vis mer
Selskapet har svart
Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Hop2.com
Skrevet av virksomheten
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Kontaktopplysninger
31 47th Ave #3100, 11101, Long Island City, New York, USA
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
4,0
Bra
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Exceptional Service and Unmatched Patience!
Josie has been absolutely amazing throughout the entire booking process! I was quite demanding and encountered a number of issues along the way, but she handled everything with incredible patience, professionalism, and understanding. No matter how many changes or questions I had, she was always quick to respond, calm under pressure, and went above and beyond to ensure everything was sorted perfectly. I can’t thank her enough for her hard work and support!
18. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Sarah Yousry,
Thank you for your kind words!
We are so glad to hear that Josie provided excellent support throughout your booking process. Her professionalism and dedication are exactly what we strive for.
We'll be sure to pass along your feedback, and we look forward to assisting you again!
Sincerely Yours,
HOP2 Team
My experience with Hop2 was TERRIBLE!
My experience with Hop2 was TERRIBLE!
I originally booked my tickets on January 18th for a trip scheduled in August. I accidentally entered the wrong dates of travel. I contacted Hop2 to notify them of my error - they quickly fixed the issue. To do this, I needed to rebook NEW tickets and they refunded me the price of my original incorrect tickets. This all made sense. Fast forward a few months, and my husband and I decided we wanted to upgrade one leg of the flight to premium economy. I attempted to do so on the Airline site, but was told by Lufthansa that my ticket times did not match the flights and they were unable to help me. They told me Hop2 needed to correct my tickets. I called Hop2 and they were able to make that correction. We then moved on to attempting to update to premium economy. On the Lufthansa site, I saw that the upgrade would be $600 per person. When I talked to Hop2 on the phone, they told me my new ticket price would be $2,760 (my original tickets were $2,210). I thought wow! What a great deal (thinking the 3rd party had a connection)! I confirmed the price of $2,760 - and the agent told me yes - I would pay the difference of $2,760. My understanding is that I would pay that amount and be refunded the $2,210 just like what happened in January. When I followed up a week or so later to ask about my refund, I did not receive a response. Ultimately they called me and told me that the $2,760 was in ADDITION to the $2,210 I had already paid. We went back and forth for sometime regarding the clarity of the communication - I would have never agreed to pay over $5,000 for tickets. The Hop2 Agent questioned MY integrity and said I was trying to take advantage of the system - when it is clear that their poor communication lead to me severely overpaying for what I got. I ultimately filed a claim with my credit card company, which after investigating, they awarded us the money back (the $2,210). Hop2 then contacted me and let me know they would cancel my flights 48 hours before my departure if I did not pay back the $2,210. I had to choice but to pay it or risk having no way to travel. The lack of clear communication, the disrespect shown by the agents and ultimate harassment of Hop2 is unacceptable. Stay FAR away from this company!!
7. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello KD,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@hop2.com with your booking reference number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
HOP2 Team
Great Experience!
It’s was my first time traveling with company it was great and good experience thank you
4. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Noureddine,
Thank you so much for your kind words!
We are thrilled to hear that you had a great experience traveling with us for the first time. We hope to welcome you on many more adventures in the future!
Sincerely Yours,
HOP2 Team
Thank you Reed for helping me book a…
Thank you Reed for helping me book a ticket at a discounted rate!
22. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello VS,
You’re very welcome!
We are glad that we could help you find a great deal on your ticket.
If you need any more assistance with your travel plans, feel free to reach out. Safe travels!
Sincerely Yours,
HOP2 Team
1 star is too much
1 star is too much. My brother's and I round trip flight from Orlando to Okinawa was interrupted on the return flight due to a typhoon. I called Hop2 and was told I had to contact the airline. I contacted the airline but was told to call Hop2. Called Hop2 back and was told to accept a partial refund. On another call Hop2 rescheduled my flight. I had an itinerary sent to me. When I could not see the flight on the United website I called Hop2 and was assured I had the flight. We went to the airport to check in and was told the flight had been canceled. Repeated calls to Hop2 went unanswered. We were on hold with United for over an hour and when we got through was told it was Hop2 that did not complete the reschedule. We had to purchase 1 way tickets through Delta to get home costing more than the original round trip tickets. Now Hop2 declines to give us the partial refund saying we canceled the flight. This was the worst experience and if anyone choses to use Hop2 for the low prices, forget it. If the slightest thing goes wrong they will not help and it will cost much more in the long run.
20. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear customer,
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for any inconvenience you experienced with your booking.
Upon reviewing your case, we found that the exchange was made directly with the airline, All Nippon Airways (ANA). As a result, the airline has taken control of your ticket, and any further requests need to be addressed directly with them.
We understand that you and your fellow passengers were unable to use the return portion of your tickets and have requested a refund. Our relevant team has confirmed that ANA is processing your request. Please note that such requests are handled by the airline in the order they are received.
We appreciate your patience and understanding. As soon as we receive an update from ANA, we will promptly inform you.
Sincerely Yours,
HOP2 Team
Hope 2 is very good
Hope 2 is very good. The are help over the phone.
I am very happy
14. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Abdul Ahad Khan,
Thank you for your positive feedback!
We’re thrilled to hear that Hope 2 provided excellent assistance over the phone and that you’re very happy with the service.
Your satisfaction is our top priority!
Sincerely Yours,
HOP2 Team
Booked a flight NBI to IAH
Booked a flight NBI to IAH. Got to the airport and they showed there's no ticket issued with my name.
They said they refunded
""Dear Ras,
Please find below the information regarding the refund of yours, which has been received on November 9th, 2021: " Refund USD 808.75 was processed. It may take 1-2 billing cycles for refund back to account. A billing cycle is ( 28-31 days ) " All we have to do now is to wait for the money to get back to your account in this period of time.
Kind Regards,""
But no amount was refunded. I tried to find out which bank account but they couldn't reveal even the last 4.
I spoke with another gentleman on email and he said he will refund but nope nothing was done. Ethiopian airlines said it already refunded to Hop2.
22. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Erastus,
Thank you for sharing your review on Trustpilot. We deeply regret any inconvenience this situation may have caused you.
We understand that you are seeking an update on the refund for your ticket. As the ticket was booked, issued, and charged by the airline, the refund process is managed by them. Unfortunately, we do not have the ability to process refunds for tickets issued and charged by the airline.
To expedite your refund request, we recommend contacting the airline directly. They will be able to provide you with the most accurate and timely information regarding the status of your refund.
We appreciate your understanding and patience in this matter.
Sincerely Yours,
HOP2 Team
This is by far the worst customer…
This is by far the worst customer service and experience I have ever recieved unprofessional and no support provided. NEVER USE THIS WEBSITE !
1. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Samara,
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for any inconvenience you’ve experienced during this process. Your concerns are important to us, and we appreciate your patience.
I understand that you’ve encountered difficulties due to the airline’s cancellation of your booking. Rest assured, our relevant team is actively working to secure alternative seats for you. We apologize for any delays and assure you that we are committed to addressing the matter promptly.
Thank you for choosing us, and we appreciate your understanding.
Sincerely Yours,
HOP2 Team
Avoid
Quoted C$485 for an airfare. I provided all personal details including payment card details to book - website then said "an agent would call". Received an email 20 minutes later asking for C$1023.43 for the exact same flight.
Avoid!
19. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Sanjoy,
Thank you for sharing your feedback on Trustpilot. We appreciate your honesty and apologize for any inconvenience you experienced during the booking process.
We understand how frustrating sudden price increases can be, especially when you’ve agreed on a certain price. As you rightly pointed out, the travel industry operates with live inventory, and prices can fluctuate due to various factors. Our team strives to provide accurate information, but sometimes unforeseen changes occur.
Please know that prices and availability are subject to change and are not guaranteed until booked and confirmed.
When the price increased, our sales agent promptly reached out to you to discuss the updated fare and explore alternative flight options. We respect your decision not to proceed with the booking and appreciate your understanding.
Should you ever reconsider our services, we will be here to assist you. Your feedback helps us improve, and we value your perspective.
Sincerely Yours,
HOP2 Team
The customer support is great and I…
The customer support is great and I found what I was looking for with no problems.
16. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Mike
Thank you so much for your kind words!
We’re thrilled to hear that you had a smooth experience and found exactly what you needed. Our team strives to provide the best support possible, and it’s rewarding to know we’ve succeeded.
If you need any more assistance or have any questions in the future, please don’t hesitate to reach out. Have a wonderful day!
Sincerely Yours,
HOP2 Team
I was not able to get help from hop2…
I was not able to get help from hop2 when my flight was cancelled.
12. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Ruth,
Thank you for sharing your feedback on Trustpilot.
We apologize for any inconvenience you experienced. After reviewing our records, we found that our team successfully assisted you by providing a re-protection for your new flight, which you have already utilized.
Once again, we truly appreciate your patience and understanding.
Sincerely Yours,
HOP2 Team
Very professional
Very professional, honest, and sincere. 10/10
7. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Antonia,
Thank you very much for your kind words!
We are genuinely delighted to hear that you found our assistance to be professional, honest, and sincere.
Sincerely Yours,
HOP2 Team
Great and Helpful Agent
He was very helpful in getting my brother a ticket. Thank you so much Garfield for being a great agent
22. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Esther,
Thank you for your kind words!
We are delighted to hear that we could assist in getting a ticket for your brother. If you have any more requests or need further help, feel free to reach out. Have a great day!
Sincerely Yours,
HOP2 Team
Raavi from Hop2 is the best
Raavi from Hop2 is the best! She kept eyes on my travel plan for two days and eventually found me the best fare price! Thanks to her I was sooo happy for her service!
21. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Long Zhang,
I’m glad to hear that Raavi from Hop2 provided excellent service! It’s wonderful when dedicated professionals like her go the extra mile to ensure customer satisfaction.
If you have any more travel plans or need assistance in the future, don’t hesitate to reach out.
Sincerely Yours,
HOP2 Team
The service of customer is reaaly good
The service of customer is reaaly good. Raavi helps to find the effordable prices and compare for me. The only thing is the price may change after you made your booking. So they inform you about it and take your confirmation before charging. It will be good if the system works alive with the airline systems so you dont have any surprise.
2. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Neslihan,
Thank you for sharing your positive experience!
It’s great to hear that Raavi was helpful in finding affordable prices and assisting with comparisons. The proactive communication about price changes is definitely important, and I appreciate your suggestion about real-time integration with airline systems to avoid surprises.
If you need further assistance, feel free to reach out!
Sincerely Yours,
HOP2 Team
Overcharged and Unfulfilled: A Disappointing Experience with Hop2
I recently booked a flight from Houston to Izmir through Hop2 and decided to upgrade to a preferred seat for an additional $88. However, upon checking Lufthansa’s own website, I discovered that the same seat was available for only $66. Not only was the seat still open for purchase, but it also became clear that Hop2 had not finalized my reservation. This experience has shown a lack of transparency and overcharging by Hop2, leading me to question their reliability and honesty. It’s crucial to trust your travel provider, and unfortunately, based on this experience, I cannot recommend Hop2 as a trustworthy option.
11. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Mustafa,
We appreciate your feedback and thank you for bringing this matter to our attention.
Regarding seat selection, please understand that our intention is never to overcharge you as the prices and availability can change without prior notice.
As for the status of your ticket, we understand that you reached out to us within the 24-hour window for ticket issuance, and we genuinely respect your decision to cancel the booking during that time frame.
Once again, even though you've chosen not to continue with us, we value your feedback and your time as our customer. We hope that, in the future, you may consider giving us another opportunity to serve you better, as we continue to work on improving our services based on the valuable input from customers like you.
Sincerely Yours,
HOP2 Team
Zaya was very professional
Zaya was very professional. She attended to all our needs and has provided us with an excellent flight at an excellent price.
9. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Pauline,
Thank you for your kind words!
I’m thrilled to hear that Zaya provided exceptional service. Her professionalism and attentiveness are truly commendable. We’re delighted that she was able to secure an excellent flight for you at a great price.
Safe travels, and we look forward to serving you again soon!
Sincerely Yours,
HOP2 Team
My name is ANH TRAN
My name is ANH TRAN, My HOP2 Booking REF# H17FE21.
I have booked with HOP2 that gave me Sun Country airlines ref. code. The Sun Country Airlines to refuse my access online with reason : I did not direct book fligth from it but through HOP2.
I have tried to contact with HOP2 via email address and phone numbers for more than dozen times, but no one reply to my booking issue. I'm loosing my trust from HOP2 travel agency and I may need the third party get involved... Anh Tran
4. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Anh Tran,
Thank you for taking the time to submit your feedback regarding your upcoming flight with Sun Country Airlines and EVA Airways.
We understand how important it is to have reliable access to your flight details, and we apologize for any inconvenience you may have encountered with Sun Country Airlines’ website.
Rest assured that one of our service agents is presently addressing your issue, and we are collaborating with the appropriate team to resolve it. If you need further help or have more questions, feel free to contact us at any time. Our commitment is to provide you with continuous support throughout this process.
Once again, we truly appreciate your feedback.
Sincerely Yours,
HOP2 Team
NYC Fligt fixed my mistake
First of all, let me say this; I've never heard of this ticket agency before. However, when I looked at the booking sites, it showed the most affordable price, but the most important thing was that the customer score was very high. Now I understand why it is high. I made a mistake while planning my flight and that's how I bought my ticket. Despite this, customer representative Greyson understood the situation and took care of it immediately. He managed the process step by step and eventually did many of the procedures on my behalf. I bought tickets from many sites, but here you have nothing to do with the site, application etc. Those who contact you are very professional, communication oriented, and also kind. Thank you for your help Greyson...
11. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Mehmet,
Thank you for sharing your experience! We’re thrilled to hear that you found our ticket agency to be a pleasant surprise.
Greyson, our dedicated customer representative, is truly exceptional. We’re delighted that he swiftly addressed your issue, managed the process seamlessly, and went above and beyond to assist you. Your kind words about our professionalism and communication-oriented approach mean a lot to us.
Safe travels, and we look forward to serving you again in the future!
Sincerely Yours,
HOP2 Team
Bad experience
Bad experience, they don't give money back even if you try to cancel your flights
20. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Shah,
I apologize for the inconvenience you’ve experienced. Our team takes customer feedback seriously, and we appreciate your patience.
To address this issue, we kindly request ask you to contact us via email at claims@hop2.com. Please provide the Booking ID associated with the complaint so that we can promptly investigate and assist further. We are committed to resolving this matter and ensuring a positive experience for our customers.
Thank you for bringing this to our attention, and we look forward to assisting you.
Sincerely Yours,
HOP2 Team
Dette er Trustpilot
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