I got on a call with Hop2 to cancel my tickets within 24 hrs. Eddie helped me with the process and went the extra mile to make an exception to refund the seat purchases which are usually non-refundabl... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
One of the worst experience that I have ever had. I tried booking the same flight twice one in the evening and one in the morning. They called me and asked me to pay more as the seats were not availab... Vis mer
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I just booked a flight for my family of 5 LAX to Istanbul I needed help on the phone and I got to speak to Dia she was AMAZING!!! 5 star service, she was so nice so helpful, she got everything done to... Vis mer
Selskapet har svart
Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Hop2.com
Skrevet av virksomheten
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Kontaktopplysninger
31 47th Ave #3100, 11101, Long Island City, New York, USA
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
4,0
Bra
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Experience was great
Experience was great! Mitchell assisted me perfectly!
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Razak,
Thank you so much for your kind words! We're thrilled to hear that your experience was great and that Mitchell was able to assist you perfectly.
We'll be sure to pass along your appreciation—feedback like this truly motivates our team and we will be glad to help you with your future travel plans.
Best regards,
Hop2 Team
Kari,
Kari,
Just wanted to say a big thank you for helping with the ticket booking! I really appreciate you taking the time to sort that out—it made things so much easier for me.
You’re the best—thanks again!
28. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Mahesh,
Thank you so much for your kind words! Kari will be absolutely thrilled to know that her help made things easier for you. We’re lucky to have her on the team, and we truly appreciate you taking the time to share your experience.
Looking forward to assisting you again in the future—safe travels!
Best regards,
Hop2 Team
Had a great experience booking tickets…
Had a great experience booking tickets through hop2.com.
Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our groups travels by the same flight on different itineraries.
Also helped us with getting seats next to each other and with adding custom requests like wheelchair assistance for some of the group.
Overall helped us with complex requirements we had and successfully got us booked
Thank you Kari
28. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Vishnu,
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that Kari was able to assist you so patiently and thoroughly—especially with coordinating your group’s travel, securing seats together, and handling special requests like wheelchair assistance.
It’s always our goal to make even the most complex travel arrangements feel smooth and stress-free, and we’re so glad Kari delivered on that for you. We’ll be sure to pass along your kind words—she’ll be delighted to hear them!
Thank you again for choosing Hop2, and we look forward to helping you with your future travel plans.
Best regards,
Hop2 Team
Ms Amal was persistent in resolving a…
Ms Amal was persistent in resolving a booking error.
29. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Hunter,
Thank you for your feedback! We’re so glad to hear that Ms. Amal’s persistence helped resolve the booking error. Her dedication to supporting our customers truly makes a difference, and we’ll be sure to share your kind words with her.
We appreciate your trust and look forward to assisting you again!
Best regards,
Hop2 Team
I had such a good experience booking my…
I had such a good experience booking my tickets with Clark..He is so helpful and knowledgeable..
Again Clark is the best and i highly recommend using him while looking for new reservations.
Thank you Clark
28. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi J.M.,
Thank you so much for your wonderful feedback! We're thrilled to hear that Clark provided such helpful and knowledgeable service. We'll be sure to pass along your kind words—he'll be so happy to hear them!
We appreciate your recommendation and look forward to helping you again soon!
Best regards,
Hop2 Team
Mitchell was great helping me get…
Mitchell was great helping me get everything booked
19. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Cameron,
Thank you for your kind words! We're so glad to hear Mitchell was able to help you get everything booked smoothly. We'll be sure to pass along the appreciation — and we look forward to assisting you again in the future!
All the best,
Hop2 Team
Horrible customer service support
Horrible customer service support. Scam This travel agency is very deceitful. I would not recommend Hop2.com
7. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Neaizy,
Thank you for sharing your feedback, and we're truly sorry for the frustration this situation has caused. Please know that cancellation policies vary by airline, and in this case, the refund amount was based on Qatar Airways’ specific terms for voluntary cancellations. Some taxes and fees are nonrefundable, and a penalty may also apply.
We understand how disappointing this can be and assure you that we did our best to explore all possible options for a full refund. Unfortunately, we are bound by the airline’s fare rules.
We sincerely apologize for the inconvenience and appreciate your understanding.
Yours truly,
Hop2 Team
Vermont is great
5. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Constantine,
Thank you for the kind words!
We're so glad to hear you had a great experience with Vermont. He's truly dedicated to making travel planning smooth and stress-free.
We'll be sure to pass along your appreciation—he’ll be happy to know he made a positive impact! We look forward to assisting you again on your next adventure.
All the best,
Hop2 Team
Bal02
Kari made her efforts to help us and appreciate her. Thank you!
3. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Baljit,
Thank you for your kind words!
We’re so glad to hear that Kari was able to assist you and that her efforts made a positive impact. She truly cares about helping our travelers, and your appreciation will mean a lot to her.
Thanks again for choosing us—we hope to help you with more journeys in the future!
All the best,
Hop2 Team
Thanks sooo much for the help of Mr
Thanks sooo much for the help of Mr. Gany, he assisted me deeply and thanks to hop.2
Best Regards,
Issam Tawfek
1. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Issam,
We're delighted to hear that Mr. Gany was able to assist you! Your satisfaction means a lot to us, and we appreciate your kind words.
If you need further assistance, don’t hesitate to reach out.
Safe travels,
Hop2 Team
Kari is very helpful and very kind
18. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Mohammad,
Thank you for your kind words! We're delighted that Kari provided you with helpful and kind service.
We’ll be sure to pass along your appreciation.
Safe travels!
All the best,
Hop2 Team
Cian has been responsive and helpful…
Cian has been responsive and helpful with helping us book our flights.
16. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Norma,
Thank you for your feedback!
We're glad that Cian was responsive and helpful in assisting with your flight booking. Providing excellent service is our priority, and we appreciate you choosing us.
Sincerely yours,
Hop2 Team
Leander was very professional and understanding
Leander made a bad situation turn around and he was pleasant and professional about it.
If it wasn't for dealing with Leander, I was going to have to dish out a lot more money to correct this bad situation.
9. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Deb,
Thank you for your kind words! We're glad to hear that Leander was able to turn things around for you.
We’ll be sure to share your feedback with him.
Safe travels, and we hope to assist you again in the future!
Yours truly,
Hop2 Team
Tracy was very helpful
Tracy was very helpful. She was texting me the whole time I was on line and my flights doubled. She immediately sent me another link to correct the problem.
2. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Debbie,
Thank you for your kind words!
We're glad to hear that Tracy was able to assist you quickly and efficiently. Providing seamless support is our priority, and we appreciate you taking the time to share your experience.
Safe travels, and we look forward to helping you again in the future!
Best regards,
Hop2 Team
Alora was very patient
Alora was very patient, helpful and respectful. She walked me through the entire process and clarified any questions.
Thank you, Alora!
27. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Araz,
Thank you for your kind words! We're thrilled to hear that Alora provided you with patient, helpful, and respectful service. We’ll be sure to share your appreciation with her.
If you ever need assistance again, don’t hesitate to reach out. We look forward to serving you in the future!
Best regards,
Hop2 Team
Name correction
A big thank you to Tiffany for helping me correct my name on the tickets. She was understanding and saved my day! I highly recommend HOP2 for booking, as they have a great staff that provides excellent service.
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Hani,
We truly appreciate your kind words! We're so glad to hear that Tiffany was able to assist you and make your experience smooth. Providing excellent service is our priority, and it’s wonderful to know she made a difference for you.
Thank you for recommending HOP2! We look forward to helping you with future travel plans.
Best regards,
Hop2 Team
Poppy made the process of getting our…
Poppy made the process of getting our flight tickets very simple and very professional , she was on point and very patient.
I definitely recommend HOP2 for your flying experience.
12. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Huber,
Thank you for your wonderful feedback! We’re thrilled to hear that Poppy provided you with a smooth and professional booking experience. Her patience and dedication truly make a difference, and we’re glad she could assist you so well.
We truly appreciate your recommendation and look forward to helping you with your future travel plans. Safe travels, and see you again soon!
Best regards,
Hop2 Team
DONT KNOW WHAT THEY ARE DOING
RIDICULOUS COMPANY. I paid $260 for baggage fees through them, got to the airport and was told the airline never recieved payment for my bag. I called a customer service rep from hop2 and they kept me on the phone, while i was panicking at the check in desk, for over 35 minutes and offered no solution. Just insisted that they did transfer the money and would not help me at all. I ended up having to pay an additional $300 for my bags, with Hop2 still not having refunded me any money after nearly 5 working days, just talking in circles and sending me copy and pasted emails. They just keep telling me they’re “investigating” the issue, when it’s quite clear there was a mistake on their end.
2. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Nicolette,
We sincerely apologize for the frustration and inconvenience you experienced with your baggage fees. We understand how stressful this must have been, especially at the airport.
Upon investigation, we confirmed that the baggage was correctly added on our end. However, due to an issue with the airline’s system, it was not recognized at check-in. This was an unfortunate and unexpected technical issue, and we deeply regret its impact on your travel experience.
We can see that the refund for the baggage fees you paid at the airport has already been processed. If you have not yet received the amount, please allow a few more business days for the funds to reflect in your account, depending on your bank’s processing time.
If you’re satisfied with how we’ve handled this matter, we would truly appreciate it if you could consider updating your review to reflect the resolution. Your feedback is important to us, and we value the opportunity to make things right.
Best regards,
Hop2 Team
Richard was the best and most helpful…
Richard was the best and most helpful agent. He was very calm, ready to assist. In my moment of stress and trying to book flights in a short period of time he assisted me 💯 and he assured me to find good deals that came with short travel times.He made my experience with Hop2 very exceptional. I will be definitely coming back to book more flights with him and referring him as well. I am happy to say he is the best agent and I believe he is doing a wonderful job of carrying the best customer service qualities. Big up Richard 👏🏽👏🏽
23. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Dear Customer,
Thank you for taking the time to share your wonderful feedback about Richard! We’re thrilled to hear about his exceptional service during your time of need.
It’s fantastic to know that Richard’s calm demeanor, readiness to assist, and ability to find the best deals made such a positive impact on your experience. We’re incredibly proud to have him on our team, and your kind words will surely motivate him to continue delivering outstanding customer service.
We truly appreciate your trust in us and your intention to refer others to Richard. It means a lot to us, and we’re looking forward to helping you with your future travel needs.
Once again, thank you for your feedback and for choosing our service!
Best regards,
Hop2 Team
they want to stole my refund.
they want to stole my refund.
Not recommended at all
20. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hello Alshymaa Yusef Hassan,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Upon review, our service team has already reached out to you with the calculation of your refund amount. As a gesture of goodwill, the processing fee has been waived.
However, please note that the airline penalty and non-refundable taxes still apply, as these are policies set by the airline.
Thank you for your understanding, and we appreciate your honesty and feedback.
Sincerely Yours,
HOP2 Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.