I got on a call with Hop2 to cancel my tickets within 24 hrs. Eddie helped me with the process and went the extra mile to make an exception to refund the seat purchases which are usually non-refundabl... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
One of the worst experience that I have ever had. I tried booking the same flight twice one in the evening and one in the morning. They called me and asked me to pay more as the seats were not availab... Vis mer
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I just booked a flight for my family of 5 LAX to Istanbul I needed help on the phone and I got to speak to Dia she was AMAZING!!! 5 star service, she was so nice so helpful, she got everything done to... Vis mer
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Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... Vis mer
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Informasjon om virksomheten
Om Hop2.com
Skrevet av virksomheten
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Kontaktopplysninger
31 47th Ave #3100, 11101, Long Island City, New York, USA
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
4,0
Bra
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Hop2 bogus agency
Totally bogus agency which put lower price on line, you waste time and book through them, they come back and ask for more money if you refuse they cancel some people HAVE TROUBLE getting a refund, wish I had the reviews read before. Beware of hop2
P.s Replying to hop2's reply;
you are kidding me lol, what you are doing is totally illegal and thank you but no thank you!!!
never again in a million years even if hop2 is the only company on planet to travel with and offer me a trillion dollar.
Btw not born yesterday so cut it out and show real prices so people know what they are buying if you know prices can change within few minutes there is no use of misleading people cause you are not doing business you are cheating people. Customer protection department will explain it to you in legal words
8. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Antonina,
I’m really sorry for the frustration this has caused. In the travel industry, prices are not guaranteed until the ticket is issued, and because we work hard to offer some of the lowest fares in the market, seats can sell out very quickly—especially on popular routes. Unfortunately, when this happens, the updated price from the airline can be higher.
I completely understand how disappointing this is, and I apologize for the inconvenience. As a gesture of goodwill, we’d like to offer you vouchers for a discount on your future bookings with us, should you give us another chance.
We truly value your feedback and hope we can turn your next experience into a much smoother one.
Yours truly,
Hop2 Team
STAY AWAY FROM THEM AT ALL COST !!!
They are charged me twice for the same ticket, after raising that anomaly to them they have informed me that the refund will be issued in few hours and that I will get the money back in 3-5 days MAXIMUM! When I called the next day to get an update they told me the refund hasn't even been initiated. And once it will be initiated its going to take 1-2 business weeks to reflect on my bank account. STAY AWAY FROM THEM!
PS: I haven't even been able to save money on my ticket compared to if I would have booked with the airline directly.
10. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Dylan,
We’re truly sorry for the frustration and inconvenience you’ve experienced. I’ve checked, and your refund has already been successfully processed on our end. The time it takes to reflect in your account depends on your bank’s posting timeline, which can sometimes take longer than expected.
As a sincere apology for the trouble this caused, we’d like to offer you two $50 vouchers that you can use toward any future bookings with us. We hope this helps make up for the inconvenience, and if you feel comfortable, we’d greatly appreciate it if you could update your review to reflect our efforts to resolve this matter.
Again, our sincerest apologies.
Yours truly,
Hop2 Team
Aidan help me a lot to find a best rate…
Aidan help me a lot to find a best rate for me. And I got really good deal on this site. I will recommend others the same. Aidan was really a nice guy. He listen all my requirements very carefully and gave me the best possible deal.
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Rutvik,
Thank you for your kind feedback! We're thrilled to hear that Aidan was able to assist you in finding the best possible deal and that you had a great experience booking with us.
We truly appreciate your recommendation and will be sure to share your kind words with Aidan.
Thank you for choosing Hop2 Travel!
Best regards,
Hop2 Team
Scammers stay away !!
This is a scamming company that uses click bait for users to get lower fares. Then they go back and email saying that the fare is not available and whether an alternate fare is acceptable at airlines with longer waiting times more number of connections and lower fare class. In the meantime they already have your data and the only way to get the ticket is to consent to being contacted by Phone and messages.
23. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi BC,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration.
Please know that airline fares are not guaranteed until tickets are issued, which is a standard policy across the travel industry. Because prices and seat availability can change rapidly, there are times when the fare displayed during your initial search is no longer available by the time we attempt to finalize the booking.
In such cases, we reach out via phone and messages to provide real-time assistance and help secure the best possible alternative quickly, aiming to avoid further price increases or changes.
We sincerely apologize for any inconvenience this caused and appreciate your input, as it helps us improve.
Yours truly,
Hop2 Team
⭐️⭐️⭐️⭐️⭐️best customer service ever
⭐️⭐️⭐️⭐️⭐️
Excellent Customer Service from Oliver!
I had a great experience with Oliver, who helped me add my minor children to my existing reservation. He was polite, efficient, and made the process smooth and stress-free. It’s always a relief to deal with someone who is both professional and kind. Thank you, Oliver, for your outstanding assistance
7. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Miss Hannah,
Thank you for your kind words!
We're so pleased to hear that Oliver provided professional and efficient support in helping you with your reservation. It's always great to know our team can make the process easier and less stressful for our travelers.
We’ll be sure to share your appreciation with him. Looking forward to assisting you again in the future!
All the best,
Hop2 Team
I had a disappointing experience with…
I had a disappointing experience with their service, which I found to be unprofessional and misleading. I recommend considering other travel agencies for a better experience.
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Mali,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We’d appreciate the opportunity to look into this further and make things right. Please send us an email to claims@hop2.com with your booking details so we can review the matter and work toward a resolution.
We’re here to help.
Yours truly,
Hop2 Team
Gany is a truly amazing helper business…
Gany is a truly amazing helper business man! He communicates very well and clear with patience with his customers.
Thank you for your help Gany!!
Nick Diatta
31. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Nick,
Thank you so much for your kind words!
We’re thrilled to hear that Gany provided such clear, patient, and professional assistance. We’ll be sure to share your appreciation with him. Feedback like yours truly motivates our team to keep delivering great service.
If you need anything else, we’re always here to help!
All the best,
Hop2 Team
Best service jacob very nice man help…1000 star for him
Best service jacob very nice man help me a lot
30. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Abdul,
Thank you for the amazing feedback!
We're so happy to hear that Jacob provided you with such outstanding service — 1000 stars is high praise, and we’ll make sure he hears it!
If there's anything else you need, feel free to reach out anytime.
Yours truly,
Hop2 Team
Very good costumer service aisha was very helpful
Aisha help me to find good deal with airticket
27. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Dawood,
Thank you so much for your kind words!
We're glad to hear that Aisha was able to assist you and help you find a great deal on your air ticket. We'll be sure to pass along your appreciation to her.
If you need any further assistance, we’re always here to help. Safe travels!
Yours truly,
Hop2 Team
Kari is number ONE!👍🏻
27. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Deyancho,
Thank you so much for your feedback.
We’re lucky to have her on our team and glad she made your experience a great one. Looking forward to helping you again!
All the best,
Hop2 Team
I booked my flight with Hop2.com was…amazing and super easy
I booked my flight with Hop2.com was super easy and simple and the person is nam Gany was helpful and fast respond with amazing support.
Thank you
19. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Morgan,
Thank you for your great feedback! We're happy to hear that booking with Hop2 was quick and easy, and that Gany provided fast and helpful support. We’ll be sure to share your kind words with them.
We appreciate you choosing Hop2 and look forward to assisting you again!
Best regards,
Hop2 Team
I had an outstanding experience with Banjo
I had an outstanding experience with Banjo while booking my trip through Hop2. From the start, Banjo was professional, courteous, and incredibly helpful. He took the time to answer all my questions, offered a variety of flight options that matched my preferences, and made the entire booking process easy and stress-free. He stayed in communication throughout and handled everything with patience and expertise.
Banjo’s support made a huge difference, and I’m grateful for his excellent service. Highly recommend working with him!
19. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Diego,
Thank you so much for your amazing feedback!
We’re thrilled to hear about your outstanding experience with Banjo. His professionalism, patience, and dedication to great service reflect what we strive for at Hop2. We’ll surely pass along your kind words to him—it’ll mean a lot.
We're grateful you chose to book with us and look forward to assisting you again in the future!
All the best,
Hop2 Team
Kari has been super helpful!
Kari has been super helpful.
5 Star review. she called to find us cheaper tickets and made sure everything was correct with us. Very great customer service
15. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Edirin,
Thank you so much for the kind words and 5-star review!
We're thrilled to hear Kari was able to assist you so well and help find the best deal. Providing excellent customer service is what we strive for, and we’re glad Kari made your experience a great one.
We truly appreciate your support!
All the best,
Hop2 Team
Happy Aussie
Quick and easy to use. Very helpful the guy rang me and confirmed all my flights straight away great feed back.
9. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Simon,
Thank you for the great feedback!
We're glad to hear your booking experience was quick and easy, and that our agent was able to confirm everything for you right away.
We truly appreciate your kind words and look forward to assisting you again soon!
Best regards,
Hop2 Team
Absolutely amazing experience!
Wow, Hop2 really exceeded my expectations! I found an incredible deal on an international flight that I couldn’t get anywhere else. Booking was super fast, and I got my e-ticket within minutes. It made my whole travel planning stress-free! I’ve already told my friends about it—this is going to be my go-to travel site from now on. Thank you, Hop2!
18. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Henry,
Thank you for such amazing feedback! We’re thrilled to hear that we exceeded your expectations and helped make your travel planning stress-free. Finding a great deal and getting your ticket quickly is exactly what we aim for, and it’s wonderful to know you’ve already shared your experience with friends.
We’re honored to be your go-to travel site and look forward to helping with your next adventure!
Best regards,
Hop2 Team
Reliable service and user-friendly experience
Hop2 provided a seamless flight booking experience with clear information, competitive pricing, and prompt email confirmations. I appreciated the professional layout of the website and the ease with which I could compare flight options. Customer service was responsive and helpful when I had a minor query. Overall, very satisfied and would recommend their services for both business and leisure travel.
6. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Henry,
Thank you for the thoughtful feedback! We're so pleased to hear you had a smooth and satisfying experience with Hop2—from the ease of booking and comparing flights to our responsive customer service. It’s great to know that our platform met your needs for both business and leisure travel.
We truly appreciate your recommendation and look forward to assisting you again soon!
Best regards,
Hop2 Team
Smooth booking, great prices!
I booked my flight through Hop2 for the first time and it honestly went super smooth. The website was easy to navigate, and I found some pretty good deals. Got my confirmation quickly and everything worked just fine at the airport. No complaints – I’ll definitely be using them again for my next trip!
7. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Hunter,
Thank you for sharing your experience! We’re thrilled to hear your first booking with Hop2 went smoothly and that you found great deals on our site. It’s always our goal to make travel planning easy and hassle-free, so we’re glad everything went well from start to finish.
We look forward to helping you with your next trip!
Best regards,
Hop2 Team
Poor customer service
Poor customer service. My flight has been canceled (by the Airline) I am trying to reach the customer service or the rebooking service. I tried to reach them in the following both numbers:
1-877-9600-103 (USA phone number)
1-888-898-8073 (USA phone number)
I was waiting on the line for 1 hour.
and all the time there phone call system in purpose drop the call after waiting on the line for 1 hour.
shame on them if this is the level of customer service that they are providing.
of course I sent twice email to
customercare (at) hop2.com
but got ZERO response by email.
5. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Ilan,
We sincerely apologize for the inconvenience and frustration you experienced. On weekends, we operate with limited manpower, and emails are addressed in the order received, which may have caused the delay in response.
We can confirm that your refund request has been requested on our end and is currently pending with the airline. Once the funds are received, we’ll ensure prompt handling.
Thank you for your patience and feedback. We’re committed to improving our service.
Best regards,
Hop2 Team
Jacob was very helpful while booking…
Jacob was very helpful while booking the tickets.
4. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Pratap,
Thank you so much for the 5-star review! We're thrilled to hear you had a great experience and that Jacob was helpful while booking your tickets. Feedback like this encourages our team to continue providing excellent service.
We truly appreciate your support and look forward to helping you again!
All the best,
Hop2 Team
Wonderful experience
Wonderful experience, very fast and efficient- better than when I called delta! Really appreciate Obi
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hop2.com
Hi Susan,
Thank you for your kind words! We're so glad to hear you had a wonderful experience and that Obi was able to assist you quickly and efficiently. We'll be sure to share your appreciation with him.
Thanks again for taking the time to share your feedback!
Best regards,
Hop2 Team
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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