Home Reserve Anmeldelser 

We ordered the trial section. It doesn’t work for us at this time but the return process was so easy and quick. I hope to be able to try your product again in the future.

I originally ordered my Ali sectional in 2020. It has been an amazing sectional. With a large messy dog and several humans, easy to clean and remove and wash covers as needed. We moved and needed a larger sectional. I ordered new pieces which match perfectly. However I prefer one section in deep seat rather than regular. The customer service team was fantastic with help on returning and ordering the correct piece. I highly recommend Home Reserve to everyone! It is well worth the investment and time to put the pieces together. Order yours today!

Sofa exceeded expectations. It’s well built and very comfortable. Fabric is very durable and suitable for our cats. Order arrived ahead of schedule and is a great value.

I failed to order panels for my sectional (my error). I notified the staff and within days my sectional was complete. The instructions for completion of the sectional were comprehensive. The product exceeds expectation. After 30 years of trying to fit furniture into this oddly-shaped space, I can confidently say the room looks the best it ever has. I had a previous sectional that was just too deep and overwhelmed the space. THIS sectional is PERFECT!!

Customer Service was great. Even though I decided to return my test chair, it was still a pleasant experience.

It took me quite a while to communicate with Customer Service b/c it had to be done through email when all I wanted was to speak to a live person. That would have saved me a LOT of back-and-forth. I was looking for a specific pillow form, and it took way too long to finally learn that HR still carried the size I was looking for. In the past, you could talk to a real person...

It took a bit of time to put together. It took two people with a lot of experience putting furniture together more than a few hours. It would have been great if we could have found detailed videos how to do it. All we found were videos with people talking about how easy it was to put together. Not exactly helpful. The Ottoman cushion is definitely a two person job.

Perfect couch for our family. Very comfortable, easy to put together, and fits just where we needed it. Customer Service was beyond helpful and there when we had questions.

Great customer service! We are very happy with our living room set and the pillows and covers we bought for replacements!

Missing parts, broken part. The cover is hard to get on correctly - always has wrinkles. The couch shows every bit of dog hair and stains. Havent tried washing yet but hoping it comes out ok.

I am so pleased with my Home Reserve purchase! The packaging was eco-friendly, well labeled, and each piece was extremely easy to assemble. The fabric is excellent quality, very soft, and fit like a glove. Additionally, the couch is SO comfortable and looks great in my space.

We love our new couch! Yes, it took a minute to put together, but the instructions were incredibly clear and easy to follow (IKEA could take some notes from Home Reserve). Once you learn how to put one piece together, the rest come together fairly quickly.
I absolutely LOVE the fabric. We went with the Retriever fabric in Antler -- it is so soft, cleans so easily, AND looks so luxurious. I'm obsessed.

I love my home reserve couch and the customer service is upbove any other company.

The new replacement fabric and cushions was wonderful, but I didn't get everything I thought I was getting and one of the replacements didn't match what I had on my first couch.

Having 3 dogs, we like the idea of having a sofa that can be washed. And AMERICAN MADE! But the assembly was tougher than expected, with a little guesswork because the instructions weren't 100% accurate. And for the price, all the work you have to do to put the dang thing together was ridiculous. That, and expect sawdust to be everywhere.
We've only had it for a month, but so far spot-cleaning has been easy. The seat cushions don't stay in place, so that's annoying and the true reason I gave it 3 stars off the bat. I shouldn't have to put them back in place daily.
We'll keep the sofas because we have so much blood, sweat, and tears invested but if I knew what I know now, I would probably just buy a cheaper sofa with intent on replacing it every few years.

They're always very responsive and helpful. Everything has always been resolved very quickly.

The fabric swatches were lovely. I chose and ordered the trial section. The directions were clear on assembly but I was shocked that it was splintery press board for a base for the price paid. We put the whole thing together and proceeded to get wood chips and splinters all over the floor in the process. It did seem very comfortable but could not see myself assembling a whole sectional and paying that much for it so I chose to return it. Getting it all back into the original box was a struggle. You need to shrink the cushions back down using a vacuum and get them in the box and sealed up before they expand. The refund was quick and customer service good.

Love the look of our new sectional. The retriever fabric attracts lint which is a bit annoying but vacuums off easily. Delivery is not white glove ... we were challenged carrying all boxes inside. I recommend an option for inside delivery. I had the sectional assembled professionally not because of difficulty but rather the weight. The pressed wood chips rather easy so be prepared to cleanup. Biggest recommenation is live customer support. Proactively setup an appointment with customers to review configuration and set delivery expectations.

Excellent customer service! I have an older couch that is a different style. When I first received my cover, it didn’t fit right. I contacted Home Reserve and explained the situation. They quickly identified what I needed and sent it free of charge so that my cover would fit correctly. Thank you!