Our couch is wonderful. Sturdy yet cozy. We had a bit of a hiccup with delivery. Two people definitely required for assembly. Would recommend white glove delivery and set up if that’s an option.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Se hva andre synes
It was such a simple process from start to finish designing just the right sectional for our home. We started with ordering swatches to decide on what fabric we liked best. Then we ordered a single se... Vis mer
Selskapet har svart
While delivering early is usually a good thing, our delivery occured 3 days after we ordered. Great except we had arranged to donate our old furniture the following week and this was being delivered t... Vis mer
Selskapet har svart
I like how the furniture is modular and I like being able to switch covers (although the covers are expensive!). BUT the edges are not cushioned and are sharp! My granddaughter has scraped her skin (a... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Sectionals with built-in storage and washable fabrics. Designed to live and grow with your family. Made in USA. Get a Risk-free trial.
Kontaktopplysninger
Cannongate Drive 3015, 46808, Fort Wayne, USA
- homereserve.com
4,5
Enestående
2k anmeldelser
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Replacement parts came fast
Replacement parts came fast and due to the design, they were easy to replace.
18. juni 2026
Svar fra Home Reserve
Thank you so much for the 5-star review! We're glad your replacement parts arrived quickly and that the modular design made them easy to swap out. We appreciate you choosing Home Reserve and hope your furniture continues to serve you well!
Fabulous Customer Service and Product…
Fabulous Customer Service and Product Quality! All online information is accurate. Estimates on time to construct are probably light. While not technical, this is more time consuming than 40 minutes / unit. With that said, once you get going, it's fairly simple, repeatable, and very well packaged and instructed.
2. juli 2026
Svar fra Home Reserve
Thank you so much for sharing this thoughtful feedback! We’re so glad to hear you’re happy with the product quality, customer service, packaging, and instructions. We also appreciate your note on assembly time! While the process is designed to be simple and repeatable, we understand it can take longer than expected, especially getting started with the first unit.
Excellent customer service!
9. juli 2026
Svar fra Home Reserve
Thank you so much! We’re so glad to hear you had an excellent experience with our customer service team. We truly appreciate your kind words!
Great couches
Great couches, but the wood leaves small splinters and chips when lifting the cushions. Assembly was quick once the first piece was put together; the storage is a plus.
9. juli 2026
Svar fra Home Reserve
Thank you so much for sharing this! We’re glad to hear you’re enjoying the couches, that assembly went smoothly after the first piece, and that the storage has been a nice bonus. We also appreciate your feedback about the small splinters and wood chips when lifting the cushions, and we’ll be sure to share that with our team.
Wonderful product and customer service
My family loves our new sectionals! They are sturdy, comfortable, and look great. Customer service has been excellent. Thank you, Home Reserve!
8. juli 2026
Svar fra Home Reserve
Thank you so much! We’re so happy to hear your family is loving the new sectionals and that they feel sturdy, comfortable, and look great in your home. We truly appreciate your kind words about our customer service and are so glad you chose Home Reserve!
Do not buy—waste of money and a safety hazard
This was hands down the worst furniture purchase I have ever made. After the boxes sat in my living room for a week, I paid $300 for a professional to assemble it, thinking that would ensure it was done correctly. Even with professional help, the assembly process was an absolute disaster. The parts didn’t align properly, and the whole thing felt like trying to force together a cheap, poorly manufactured puzzle.
The final result is not sturdy at all. The back of the couch wobbles significantly every time you lean against it, and the frame constantly squeaks and flexes as if it is about to collapse. It is completely unsafe for daily use and looks nothing like the high-quality furniture advertised. Between the initial cost and the $300 I wasted on professional assembly, this is a financial loss I deeply regret. Save yourself the frustration and your money—do not buy anything from them.
2. juli 2026
Svar fra Home Reserve
Hi there, thank you for taking the time to share this. We're sorry to hear the assembly didn't go as smoothly as expected. Sometimes even professional assemblers move quickly and can miss a step or a detail in the instructions, which can lead to the kind of wobbling and alignment issues you're describing. The good news is these are usually fixable! Our experts are reaching out to you directly right now to sort this out. In the future, please know our team is always happy to walk through assembly in detail. Customers can reach us at support@homereserve.com or by phone, and we're glad to help before, during, or after assembly!
Svar fra Home Reserve
Thanks for sharing, Shelley! We're glad you found it easy to get a replacement part!
Home Reserve is THE place
Home Reserve is THE place to get couches, ottomans, and chairs. Every piece is replaceable so you never have to buy a whole new couch again just because one piece is ruined. The customer service team (specifically Courtney) are the best - very responsive and helpful and friendly! Cannot recommend a better place to buy from!
30. juni 2026
Svar fra Home Reserve
Thank you so much for this amazing review! We’re so glad you love the flexibility of being able to replace individual pieces instead of starting over with a whole new couch. We're so happy to hear that our Customer Support Team ( shout out Courtney) was responsive, helpful, and friendly along the way!
Svar fra Home Reserve
Thank you so much! We’re thrilled to hear you love your couch — and that it has earned your cats’ approval too. We truly appreciate you choosing Home Reserve!
Top Notch Customer Service
Home Reserve has the best customer service. I recently had to use the 10 year warranty to replace a couple of parts on our sofa. They made it so easy, were friendly and prompt.
7. juli 2026
Svar fra Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to make the warranty process easy, friendly, and prompt. It means a lot to know we could help get your sofa back in great shape through the 10-year warranty!
Well worth it!
My couch came boxed in clearly marked boxes that allowed me to know what boxes go together for each section of the couch. The directions provided were very clear and easy to follow to get the couch put together correctly the first time. The quality was great and everything looks exactly like expected. I would definitely recommend Home Reserve to other buyers.
25. juni 2026
Svar fra Home Reserve
Thank you so much for the wonderful review! We're thrilled to hear that the labeled boxes and assembly instructions made the process straightforward and that everything came together just as you expected. Knowing you're happy with the quality and would recommend Home Reserve to others truly means a lot to us. Thank you for choosing Home Reserve, and we hope you enjoy your new couch for many years to come!
Svar fra Home Reserve
Thank you for your review! We're so happy to hear you're enjoying your Home Reserve furniture and that our assembly instructions and customer support team helped make your experience a positive one. We truly appreciate you choosing Home Reserve and hope you enjoy your furniture for many years to come!
Yall were awesome
Yall were awesome. The couch showed up within a couple weeks and while it took a bit to put together, it’s very sturdy, very comfortable and looks great
2. juli 2026
Svar fra Home Reserve
Thank you so much for the fantastic review! We're so glad to hear your couch arrived quickly and that you found it sturdy, comfortable, and great-looking. While assembly does take a little time, we're thrilled to know it was well worth it. Thank you for choosing Home Reserve, and we hope you enjoy your new furniture for years to come!
I ordered from Home Reserve because…versatility
I ordered from Home Reserve because your product delivered everything I wanted. simplicity in design, color, storage, versatility, pet friendly, washable, and maximizing seating in a minimal amount of space. Everything is perfect! I was hesitant to order due to some reviews of challenges with putting the pieces together, but in actuallity, it was quite fun and I enjoyed it! If a 68 year old retiree can put together 5 pieces of furniture, anyone can! I'm amazed at the engineering that went into each piece that made the process so precise and simple!
23. juli 2026
Svar fra Home Reserve
Thank you so much for this wonderful review! We’re so happy to hear your Home Reserve furniture checked all the boxes for your space with storage, washable covers, pet-friendly fabric, versatility, and maximizing seating. It’s especially great to hear that assembly turned out to be fun and that you appreciated the engineering behind each piece. We truly appreciate you choosing Home Reserve!
Great experience!
We needed a custom couch for our size living room. Their team was able to help us come up with three different layouts. We chose what we liked the best & ordered the trial seat. We love the trial seat and the fabric. But decided not to go ahead and make the purchase at this time and to wait for our us to finish building our house. They were able to refund our money for the trial seat with no problem. We will definitely be ordering from them soon!
22. juni 2026
Svar fra Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to help with layout options and that the trial seat and fabric were a great fit. We completely understand waiting until your house is finished before making the full purchase, and we’ll be happy to help when you’re ready to order!
Easy to assemble, good quality.
I've been using the couch for a little while now and it's comfortable, seems durable, and is overall a pretty good couch. I was pretty impressed with the fabric and the cushion material. It was packaged in a way that made it easy to move around, the packaging made sense, and the assembly was pretty straightforward. Be aware that the frame is made of OSB, so it is pretty dusty when building. It can also be a struggle pulling the covers over the OSB. A sanding block was included, but OSB can only get so smooth. I did also crack a piece, so be gentle while putting it together, OSB is not very resistant to bending. The storage space is pretty small and made of raw OSB, so putting blankets and stuff in there isn't an option and its not ideal for everyday items but would make a great place for board games, etc. The cushions seem a bit hard at first but they're actually very comfortable once you break them in. Also the back is covered in fabric but there is OSB directly behind the fabric so keep that in mind if there are outlets or plugs behind the sofa.
18. juni 2026
Svar fra Home Reserve
Thank you so much for taking the time to share such detailed feedback! We’re glad to hear the couch has been comfortable, the packaging made the pieces manageable, and assembly felt straightforward overall.
We also appreciate your honest notes about the OSB, storage space, and cover fit during assembly. Our furniture is designed to ship flat-packed and be assembled at home, and feedback like this is helpful for customers to understand what to expect. We do offer storage liners for the storage compartments. We’re happy to hear the cushions have become comfortable as they’ve broken in and that the couch is working well for you overall!
Svar fra Home Reserve
Thank you so much for the wonderful review! We're thrilled to hear your Home Reserve furniture was easy to assemble on your own and that you're enjoying both the comfort and the look of it. We truly appreciate you choosing Home Reserve and hope you enjoy your furniture for many years to come!
Home Reserve is always quick to resolve…
Home Reserve is always quick to resolve any issues I have. Life happens and sometime replacement parts are needed. It's great to know I can get my couch back in working order easily. Customer Service is top notch!!
25. juni 2026
Svar fra Home Reserve
Thank you so much for sharing this! We’re so glad our team has been able to help quickly whenever replacement parts are needed. Life definitely happens, and it means so much to know that our replaceable-parts design has made it easy to keep your couch in great shape over time!
Bought a sectional from HR 15 years…
Bought a sectional from HR 15 years ago. That sofa has been the place for eating, socializing, entertainment, and lounging. We put everything through the wash one time, after about 5 years. We found that almost everything could just be wiped off: red wine, salsa, ice cream, pets, blood, daily grime. We just spent 6 months and $$$ renovating the living room from floor to ceiling. Instead of replacing the sofa, we opted to rearrange and recover the old sectional. We love it.
The HR Customer Comfort Center still had the information from our original purchase, which made buying replacement covers a breeze. A pleasure to do business with, and a great long-term furniture investment.
25. juni 2026
Svar fra Home Reserve
Thank you so much for sharing this incredible review! We love hearing that your sectional has been part of your home for 15 years and that you were able to refresh it with new covers instead of replacing the whole sofa. It means so much to know our team could still help with your original order information and make the process easy after all these years!
The support agent helped me find my…
The support agent helped me find my original order from 6 years ago. They put my cart together with the replacement parts I needed. I just had to click and pay!
17. juni 2026
Svar fra Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to find your original order and make the replacement parts process simple for you. Being able to keep your furniture going strong over the years is exactly what we love about our replaceable-parts design!
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