I spoke to Michael Brennan on the phone and he was incredibly helpful red everything out in detail helped me make a good decision and was so sweet when I wasn't sure about something. He is really gol... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ashanti Reid was patient and answered all of my questions. She was empathetic and understood where my concerns were coming from. She took the time to find out answers while we were still on the phone.... Vis mer
I was helped today with my enquiry he was so helpful articulate patient and gracious I believ he was called Enoch Biney Thank you so much for clarifying everything for me 🙂
I contacted Homelet today with regard to moving house and also to arrange some temporary cover and I spoke with a lovely man called Enoch Biney. What a polite and helpful chap he was!! Very efficient... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Kontaktopplysninger
Storbritannia
- customer.experience@homelet.co.uk
- homelet.co.uk
4,8
Enestående
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A pleasure to deal with
Rachel was pleasure to deal with. Very competent and gave the impression she enjoyed her job.
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Rachel was such a pleasure to deal with and came across as so competent and enthusiastic. I’ll make sure your lovely feedback is passed on to her.
Thank you to Connor Smith for your help…
Thank you to Connor Smith for your help and explaining everything through to me clearly. Would highly recommend your service!
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Connor was able to explain everything
clearly and that you’d highly recommend our service. I’ll make sure your
kind feedback is passed on to him.
Renewed an annual policy with Homelet
Renewed an annual policy with Homelet. Dealt with Rachel Harvey who was both friendly and efficient and policy renewed without any fuss or problems.
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to share this feedback.
I’m really pleased to hear that Rachel was both friendly and efficient, and that your policy renewal went through smoothly without any issues. I’ll make sure your kind comments are passed on to her.
Excellent customer service!
Excellent, customer service from Rachel Harvey today. Homelet make things easy for their customers by answering their phones quickly, communicating by email with their customers and recognising their loyal customers. Great prices given to regular customers without having to ask. I have spoken with Rachel a few times now and she is always very helpful. I would definately recognise Homelet.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave such detailed feedback.
I’m really pleased to hear you consistently receive excellent service
from Rachel and that you find it easy to get in touch with us. It’s
great to know our communication, pricing and recognition of loyal
customers are all hitting the mark.
I’ll make sure your kind comments are passed on to Rachel and the
wider team.
Rachel was very possitive
Rachel was very possitive, efficient friendly which made the experience enjoyable.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Rachel’s positive, efficient and
friendly approach made your experience an enjoyable one. I’ll make sure
your kind feedback is passed on to her.
Rachel Harvey was helpful and explained…
Rachel Harvey was helpful and explained clearly options.excellent service.
Will need to review rent protection in October.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Rachel was so helpful and explained
your options clearly, and that you received excellent service. We’ll be
happy to help you review your rent protection in October.
Landlords insurance
I spoke with a very friendly, helpful lady, Rachel Harvey, who talked me through the process & made the whole experience of insuring my property very easy.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Rachel was so friendly and helpful, and that she made the process of insuring your property so easy. I’ll make sure your lovely feedback is passed on to her.
Excellent customer service
I called Homelet today to amend my current insurance and spoke to Lucy Bishop on the Customer Service Team.
Having identified that this was not required she listened to me while I explained why I thought the amendment was needed following a previous problem that I have had.
She quickly grasped the issue and assisted me by obtaining an agreement from another department to reopen a previous claim.
At all times she was polite, friendly, and understanding which I greatly appreciated.
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave such detailed feedback.
I’m really pleased to hear that Lucy listened carefully, quickly understood the issue and was able to help by arranging for your previous claim to be reopened. It’s great to know she was polite, friendly and understanding throughout - I’ll make sure your kind comments are passed on to her.
Rachel Harvey was efficient
Rachel Harvey was efficient, friendly and fast! Top marks!
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Rachel was efficient, friendly and
quick to help - top marks indeed. I’ll make sure your great feedback is
passed on to her.
Efficient and friendly sales service
Shirazul was knowledgable, friendly and gave me a good laugh while he helped set up our new renters insurance. I’m pleased with the coverage - especially for pet damage! Hopefully we won’t need to make any claims, but if we do, I have optimism the team at HomeLet will be supportive
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Shirazul was knowledgeable, friendly and even gave you a good laugh while setting up your new renters insurance. It’s great to know you’re happy with the cover, especially for pet damage. I’ll make sure your lovely feedback is passed on to him and the team.
Rachel Harvey was professional and…
Rachel Harvey was professional and friendly and got the job done quickly!
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Rachel was both professional and friendly, and got everything sorted so quickly for you. I’ll make sure your great feedback is passed on to her.
I spoke to Adam Key over the phone
I spoke to Adam Key over the phone, he was very informative and responded well to all my interests and questions, thanks Adam.
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Adam was so informative and able to respond well to all your questions and interests. I’ll make sure your kind feedback is passed on to him.
Excellent service
Excellent service, Shirazul was very helpful, professional and understanding. Great staff!
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear you received excellent service and that
Shirazul was so helpful, professional and understanding. I’ll make sure
your great feedback is passed on to him and the team.
Very helpful service
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear you found the service very helpful.
Had a really good call with Valentin…
Had a really good call with Valentin Valeanu, who took me through the steps to insure my new rental property. Friendly and helpful, never condescending, Valentin explained each step in the process clearly and in detail. Made the whole process painless. Very reasonable rates. Would highly recommend.
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Valentin was so friendly, helpful and
clear in explaining each step, and that the process felt painless with
reasonable rates. I’ll make sure your kind feedback and recommendation
are passed on to him and the team.
It was very easy to renew the policy
It was very easy to renew the policy. Valentin was very pleasant and made the transaction efficient and quick.
many thanks.
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that renewing your policy was so easy and
that Valentin made everything efficient and quick for you.
Rated 5 out of 5 stars
Rated 5 out of 5 stars
Shirazul Hoque was personable and efficient. Quickly went through renewal policy and answered all questions with easy. Good humour amd a pleasure to deal with. He should be valued by management and is an asset to the company.
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Shirazul was personable, efficient
and answered all your questions so easily, and that you enjoyed his good
humour. I’ll make sure your fantastic feedback and comments about the
value he brings are passed on to him and the wider team.
Ashanti spoke very clearly
Ashanti spoke very clearly, articulated well, and ensured I was happy and understood very stage.
I had to delay the appointment, which worked well too.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for leaving a review. We’re delighted to hear that Ashanti communicated clearly, articulated each stage of the process, and made sure you felt confident and informed throughout. It’s great to know the delayed appointment worked smoothly for you as well.
Brilliant
Shirazul Hoque was a warm and helpful person to speak to regarding insurance on my first ever rental property. He is clearly very knowledgeable and expertly guided me through the process.
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for leaving a review. We’re delighted to hear that Shirazul was warm, helpful, and clearly knowledgeable while guiding you through the insurance process for your first rental property. It’s great to know he made everything straightforward and easy to understand.
We appreciate your feedback and look forward to supporting you again.
Spoke with shirazul this morning in…
Spoke with shirazul this morning in regards to insurance for our new rental property. He provided us with everything we need and we are all set for moving in. Thank you for great customer service
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra HomeLet
Thank you for leaving a review. We’re delighted to hear that Shirazul was able to support you with the insurance for your new rental property this morning. It’s great to know he provided everything you needed and that you’re now all set for moving in.
Thank you for the wonderful feedback and for recognising the great customer service — we really appreciate it.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.