Boiler not working and there was no hot water for 2 days.I contacted HEA who arranged for boiler engineer to visit.He could not find any obvious fault.He carried out annual boiler service as well.His... Vis mer
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The service provided by the customer service agent Emma was really good . We were able to reorganise my policy to suit my revised needs at a competitive premium
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The engineer was very pleasant and polite, very respectful of property and left everything tidy. We were phoned late in the day to give us an approximate time for arrival which was 5.00pm. However,... Vis mer
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Happy to see another company offering water pipe insurance. Very competitive in price. Website easy to use and insurance terms set out in a clear and concise format, so you can compare policies. I hop... Vis mer
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Informasjon om virksomheten
Om HEA
Skrevet av virksomheten
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteKontaktopplysninger
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Storbritannia
- marketing@homeemergencyassist.com
- homeemergencyassist.com
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I've been with HEA a long time now
I've been with HEA a long time now, for both annual boiler servicing and central heating/ hot water checks and for additional household emergency cover, which over the years I have had cause to use a few times. [eg Honeywell heating controller unit, ice/ condensation on an outside PIR sensor, skirt split on washing machine door...] It's peace of mind to know an approved local technician can be at hand, rather than a random pick from the phone book.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HEA
Good Morning,
Thank you for your continued loyalty and for taking the time to share your experience. We're delighted to hear that our annual servicing, heating cover, and household emergency support have provided you with peace of mind over the years. It's especially rewarding to know that having access to trusted local technicians has made a real difference when unexpected issues have arisen. We truly appreciate your support and look forward to continuing to serve you for many years to come.
Kind regards,
Nazeera.
Good follow up to Servicing
22. mai 2026
Svar fra HEA
Hi Nick,
Thank you for your feedback! We're pleased to hear that you were happy with the follow-up after your service. Providing ongoing support and keeping our customers informed is important to us, and we appreciate your kind comments.
Kind regards,
Nazeera.
I was given a good offer and therefore…
I was given a good offer and therefore I had no hesitation to accept it. The adviser was very helpful.
20. mai 2026
Svar fra HEA
Hi Nadia,
Thank you for your wonderful feedback. We’re delighted to hear that you received a great offer and that our adviser was able to assist you so helpfully throughout the process. We truly appreciate your support and look forward to continuing to provide you with excellent service.
Kind regards,
Nazeera.
HEA "Fully Comp" service level not worth the paper
15th May 2026, the HEA engineer (from Plumbcare?) completed the service on our 4 year old boiler but told us that a small rubber tube needed replacement & that they would be in touch to arrange. After a few days I contacted HEA to ask when the replacement would arrive as a notice "Danger do not use" was stuck on the boiler front. HEA Customer Service told me that I would have to arrange the replacement myself as my FULLY COMP account did not cover the replacement. Later the same day, Plumbcare called to quote for the replacement (£138.50) which, according to my SAFE qualified neighbour who has 25 years of boiler installation & maintenance, is a 50p 8" length of standard tube. HEA told me one thing but Plumcare another. Hidden in the HEA small print was a sentence saying that a required part found on a service was up to the customer to fix. After reading that "get out" clause I would have expected to pay the £60 excess. Initial reaction was to cancel the HEA contract but after learning the cost, I decided to grit teeth & wait until contract is up for renewal. Warning - learn from my mistake. I am disgusted.
15. mai 2026
Svar fra HEA
Good Morning,
We are sorry to hear you were disappointed with your recent experience and appreciate you taking the time to leave feedback.
We would like to clarify that the annual boiler service provided alongside your policy is a non-insured service benefit and is separate from the insurance cover itself. During a boiler service, engineers may identify remedial or maintenance work required to ensure the appliance remains safe and compliant with current regulations.
As outlined within the policy terms, any remedial or maintenance issues identified during a boiler service are not covered under the insurance policy and would need to be resolved privately by the homeowner. This includes situations where parts are identified as requiring replacement following the service inspection.
We appreciate your frustration regarding the cost quoted and understand this was not the outcome you expected from your level of cover. However, the policy is designed to cover insured emergency breakdown events rather than maintenance or remedial works identified during servicing.
Thank you again for your feedback, which we will take on board internally.
Kind Regards,
Customer Relations.
I haven’t needed help recently but when…
I haven’t needed help recently but when I did someone was quickly out to see to the problem
The service was completed on time and with no problems
15. mai 2026
Svar fra HEA
Hi Kath,
Thank you for your positive feedback. We’re pleased to hear that when assistance was needed, our team responded quickly and resolved the issue efficiently. It’s also great to know that the service was completed on time and without any problems. We appreciate your support and look forward to continuing to provide you with excellent service.
Kind regards,
Nazeera.
Svar fra HEA
Hi Ann,
We’re delighted to hear you received excellent and speedy service. We really appreciate your support and feedback!
Kind regards,
Nazeera.
Found a leak behind a new kitchen…
Found a leak behind a new kitchen cupboard on a Friday. It had caused the bottom of the dishwasher to flood with water. Within about an hour and half of phoning a plumber arrived. They identified the issue but it was behind a new kitchen cupboard so we agreed it would be better for the kitchen fitter who had fitted it to fix it as they would have to cut a hole. Because I then knew exactly where the leak was I could direct the kitchen fitter when they arrived shortly after and their plumber fixed it. My claim was dealt with promptly and I got a follow up phone call to check everything was ok. This is the first time I have ever made a claim and it was dealt with promptly. Thank you
11. mai 2026
Svar fra HEA
Hi Hazel,
We’re so pleased to hear your claim was handled promptly and that the leak was identified quickly, helping you get the issue resolved without delay. It’s great to know you felt supported throughout the process, especially with this being your first claim. We really appreciate your kind feedback and thank you for choosing us!
Kind regards,
Nazeera.
Quick and reliable great service 👍👍
11. mai 2026
Svar fra HEA
Hi Karen,
We’re glad you found our service quick and reliable. We really appreciate your support!
Kind regards,
Nazeera.
The company that came to visit me was…Arvo
The company that came to visit me was Arvo based in Poole. They came about 30 minutes after contacting me and did a thorough job of unblocking my toilet. There were several things wrong and it was going to be very expensive. I decided to let my maintenance company know out of courtesy and they actually sent their man to look at the problem and solved it.
11. mai 2026
Svar fra HEA
Hi Susan,
We’re pleased to hear the initial attendance was prompt and that the issue was assessed thoroughly. We’re also glad the situation was ultimately resolved for you.
We appreciate you taking the time to share your experience, and your comments will be fed back to the team.
Kind regards,
Nazeera.
This is a good company
This is a good company. They acted immediately and resolved the issue within the space of 90 minutes. Thank you.
11. mai 2026
Svar fra HEA
Hi Abimbola,
We’re delighted to hear the issue was resolved so quickly and efficiently. Your kind feedback is greatly appreciated — thank you for your support!
Kind regards,
Nazeera.
Slow to update but fix was fine
I had to chase up quite a bit re updates , although job itself was done well
11. mai 2026
Svar fra HEA
Hi Sophia,
Thank you for your feedback and for taking the time to leave a review. We’re pleased to hear the job was completed well, but sorry that you had to chase for updates during the process. We understand how important clear communication is and will share your comments with the team to help improve this. We appreciate your support and feedback.
Kind regards,
Nazeera.
Great service
11. mai 2026
Svar fra HEA
Hi Saddakat,
We’re glad you were happy with the great service and appreciate your support!
Kind regards,
Nazeera.
Broken Toilet Cistern
The plumber who attended my broken toilet cistern was friendly, polite and did a professional job
Overall I was very happy with the service I received
11. mai 2026
Svar fra HEA
Hi David,
We’re so pleased to hear you were happy with the service and that the plumber was friendly, polite, and professional throughout. We really appreciate your feedback!
Kind regards,
Nazeera.
Absolutely perfect
Absolutely perfect. Two days & my issue with my boiler was fixe. Thank you.
11. mai 2026
Svar fra HEA
Hi Raymond,
We’re delighted to hear your boiler issue was resolved so quickly. We really appreciate your kind feedback and support!
Kind regards,
Nazeera.
Had to rephone to see what was…
Had to rephone to see what was happening . Did not check what cause the blockest
11. mai 2026
Svar fra HEA
Hi Kenneth,
We’re sorry to hear you had to call back for an update and that the cause of the blockage wasn’t fully checked. We understand how frustrating this must have been and will share your comments with the team to help improve our service.
If you’d like any further assistance, please feel free to contact us on 0333 00 34999 and we’ll be happy to help.
Kind regards,
Nazeera.
Sydney was very thorough and patient as…
Sydney was very thorough and patient as the line wasn’t great
18. mai 2026
Svar fra HEA
Hi Peter,
We’re pleased to hear Sydney was thorough and patient despite the poor line connection. We really appreciate your feedback and support!
Kind regards,
Nazeera.
Excellent response
Excellent response, answered phone call quickly, fault investigated next day, parts ordered and fitted as soon as received from supplier. Service then carried out . Outstanding service, I am very impressed and would recommend to everyone . Thank you.
11. mai 2026
Svar fra HEA
Hi Robin,
We’re delighted to hear you were impressed with the speed of response and service throughout the repair process. It’s great to know everything was resolved quickly and efficiently. Your recommendation means a lot to us — thank you for your support!
Kind regards,
Nazeera.
Very straightforward good customer…
Very straightforward good customer service, friendly man who done a good job. Being insured makes it easy.
11. mai 2026
Svar fra HEA
Hi Robert,
We’re glad to hear you found the service straightforward and received friendly, helpful support. We appreciate your feedback and are pleased being insured gives you peace of mind!
Kind regards,
Nazeera
Svar fra HEA
Hi Anesa,
Thank you for the 5-star review! We’re pleased to hear your issue was sorted straight away. We really appreciate your feedback and support!
Kind regards,
Nazeera.
Price is good but customer service lacking
The only good thing I can say is that their prices are very competitive. I was extremely annoyed at having to key in all six of my appliance details having provided the information when seeking a quote. The other thing was that my final price differed to the quote given but as it was only a small difference, and still much cheaper than my previous provider, I just accepted it. All other details were transferred accross from the quote so if they can transfer some information why can't they do for everything?
7. mai 2026
Svar fra HEA
Hi Ian,
Thank you for your feedback. We’re pleased to hear you found our pricing competitive, but we’re sorry to learn that parts of the sign-up process caused frustration. We understand how inconvenient it can be to re-enter information you had already provided, and we appreciate you highlighting this. Your comments have been noted and will help us review and improve the customer experience moving forward. Thank you again for taking the time to share your experience.
Kind regards,
Nazeera.
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