Holden Smith Law Anmeldelser 

Was recommended Zack McKinley-Baines of Holden Smith by our Mortgage Advisor when we were in the position to sell our house. Although process of selling our house took over 14 months with completion fine done recently, Zack and his team (including Leah, Jessica and Laura) were always on hand to support us especially when it came to help provide updates to our queries when requested. They also made time to be on call with us when needed.
The whole conveyancing process can be quite daunting to the consumer and so its nice to have people like Zack and his team for guidance and support. My only criticism is that the provided app could be of better use and in terms of regular updating for us, however no complaints from me when it comes to updates via emails and calls.

I dealt with both Luke and Steph and couldn't be happier with how my case was handled. Highly recommend.

Lauren and Michala from Holden Smith were extremely helpful and fast, getting my house purchase through quickly and seamlessly. Highly recommend.

Brilliant service from start to finish. Zack was very helpful and quick to respond when we had any questions. Thanks

Francesca was attentive and extremely quick with her responses. We couldn't have gotten the keys so quickly for the property without the help we got from her and the rest of the team at Holden Smith.

Francesca Graham at Holden Smith Law has dealt with both our house sale and new house purchase. Francesca was fantastic during the whole process. Very quick to respond to emails and kept us up to date throughout the whole process. The overall service was brilliant. We highly recommend Francesca to anyone looking for conveyancing services.

Great experience from start to end. Francesca Graham and colleagues were friendly, knowledge, very quick to respond and made the whole process run smoothly. Couldn't recommend anyone better.

We accepted a quote that was tailored for a company remortgage. After doing nothing on our case for over one month, Holden Smith told us the fees were increasing and they would not honour the original quote they provided. There were no changes to the initial terms and all the requested information we provided was correct.

We had reverted to a higher mortgage rate, so there was a direct cost to our company because of Holden Smith Smith’s actions. We since switched to another solicitor and will be filing a formal complaint.

Mine was a pretty complex case. However, thanks to the expertise and professionalism of the solicitor Alex Jones we got to the desired finale. Alex is an impeccable communicator, succinct and punctual, and a good problem solver. I was kept well-informed throughout the process and all my questions were answered. I would certainly recommend Alex Jones as a solicitor. Marina Blackwell

An 8-10 week buy-out between two amicable parties took seven months for primary conclusion but 15 months to fully conclude.
A simple process, started in Jun 2024, financially completed end of Nov but only fully, legally concluded today, 30Jan 2026

Whilst always polite, the staff came across as very inexperienced, asking astonishing and sometimes, stupid questions, clearly not reviewing case files or correspondence, to ensure they knew the case history or client relationship, before initial contact.

Their lack of professionalism and poor attitude reflects very badly on the firm but is presumably considered to be a perfectly acceptable work ethic.

Details:
Engaged HSL in June 2024, heard nothing until late Aug. (I was sick for 3mnths, unable to chase.)
When both parties escalated with their respective, lax, law firms, things started to move, but then my solicitor left & either nobody took over my case or they chose not to do any work on it until forced to do so.

In October, still not concluded despite repeated msgs re urgency. They knew I had to urgently leave the country but still asked questions like 'do you still want to complete asap?'!!!

A date was agreed by all parties yet nothing happened. HSL didn't bother to msg that day or for another week to explain why completion didn't take place! Awkward as i'd left the UK.

The buy-out didn't complete until late November and only as a direct result of our combined pressure.

I have only just, today, 14 months later, received from HSL, my corrected title deeds, not in a personal email of course, but in a template letter which is full of unrelated, irrelevant instructions.

I cannot recommend this firm.

Lucy acted for me on the sale of my house and I couldn’t have instructed anyone better. From the initial conversation right through to completion the communication, customer service and attention to detail was 10/10. I will definitely use this law firm again and would recommend to anyone to do the same. Thank you again Lucy, you were amazing!

We employed Holden Smith to look
After our Sale and Purchase of a new
Property,

We know how stressful this can be,

We first had Lauren Brathwaite as our
Solicitor who guided us through the
Process,

Going forward Michala Meakin took over
We had some trying times due to the
Chain not wanting to move until the
New Year well I have to say Michala was
Excellent putting up with me constantly
Getting in touch but she would always
Have answers for me,

Thank You Holden Smith of Denby Dale
Office,

It was my first time purchasing a house and Alex Jones was amazing throughout. He kept us updated at every stage of the sale & was always available when I had a question. Can’t recommend him enough!

My Re-Mortgage was dealt with Joe Furness and the process was smooth and hassle free. Everything was handled on time and very professional. Thank You Joe!

I raised a formal complaint on 30/11/2025 about a property purchase case dealt by Keely.
The acknowledgement came within their guild lined timescale tho I was addressed incorrectly. After that weeks of silence and no information at all till I asked for update. Even then I was asked to list mistakes by their conveyancing executive when I already did that in my original e-mail. So again I lead to believe that some in this firm do not pay attention to things that they are sent and paperwork they deal with.
Hopefully will have an outcome as it is almost 2 months now since the submission of my complaint.
I am afraid still disappointed and could not recommend the firm.

Amazing work from Lucy Lauren and Tiarny!

Our case was quite difficult, but Damaride demonstrated tremendous professionalism. We were kept informed throughout, and her constant pressure on the other side led to the final outcome. We 100% recommend her as the best Solisitor we've ever dealt with.

Zack & Leah, were absolutely fantastic with our house purchase and lovely people. Would highly recommend!

We have recently completed on a property and used Holden Smith Law in Piccadilly, Manchester. We had the pleasure of being looked after by Ryanne Smith and the Branch Manager, Brittany Clark. What an outstanding service we were given by these two wonderful solicitors from start to finish. Their communication skills were exceptional and the entire experience was one of upmost professionalism and integrity. I cannot stress enough what a smooth and stress free transaction this was and will not hesitate in recommending Holden Smith Law, Manchester to all my friends, family and colleagues. It is so refreshing to deal with solicitors who actually know what they are doing - well done Ryanne and Brittany for your dedication to your clients and attention to detail! You blow other, lesser solicitors, out of the water!

I would like to express my sincere appreciation for Zack McKindley-Baines of Holden Smith Solicitors for his continued support, professionalism, and dedication throughout my purchase.

Zack was consistently responsive, clear, and thorough, even when the process became prolonged and complex. He took the time to explain matters in plain terms, kept me informed at every stage, and ensured that nothing was overlooked. His calm and proactive approach made a stressful process far more manageable.

It is clear that Zack genuinely cares about his clients and takes pride in delivering high-quality work. I am very grateful for his commitment and would not hesitate to recommend him to anyone looking for a reliable and professional solicitor.