Hive.co.uk - an online bookshop Anmeldelser 220

TrustScore 3 av 5

2,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

In May 2022 I purchased Moon Knight by Huston, Benson and Hurwitz Omnibus. Not used Hive before, but they had around 30% off and the David Finch cover I preferred. The book arrived promptly and with n... Vis mer

Vurdert til 1 av 5 stjerner

Extremely disappointing customer service. Bought via Groupon and it transpired it was an ebook and not a physical book. Emailed and called and eventually they advised they would refund but as yet I ha... Vis mer

Vurdert til 5 av 5 stjerner

Have used six or seven times so far with no issues. Price is pretty good compared to other online retailers. Sometimes even cheaper than Amazon, although not quite as broad a range of stock. Also g... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Several hours of attempting to download an ebook later.. I'm down £15, and instead of being glad of supporting local businesses wish I'd just bought on Amazon after all. The terrible app/ Adobe acco... Vis mer

Informasjon om virksomheten

  1. Bokhandel

Opplysningene stammer fra ulike eksterne kilder

Hive.co.uk is an online bookshop which supports independent bookshops across the UK. Please note: WE HAVE NOTHING TO DO WITH HIVE HOME - PLEASE DO NOT LEAVE A REVIEW FOR THEM ON OUR PROFILE!


Kontaktopplysninger

2,9

Middels

TrustScore 3 av 5

220 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Fast and easy!

Bought a CD for a last minute Christmas present and it arrived within a day, super impressed with Hive I highly recommend it!

21. desember 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Very poor service and communication.

I wouldn't give a star if that was an option, ordered a book that the website said was in stock, they took my payment and I was waiting and waiting for an update on delivery, finally I decided to contact them only to be told item was in fact out of stock, no one bothered to get in touch to tell me this, It was only because I got in touch that I found out, very poor service, will never use this company again.

18. desember 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Really impressed with Hive

Really impressed with Hive - I ordered 5 books yesterday and they've already been delivered, all in pristine condition (which never happens when I order from Amazon). Such a good alternative way to buy books online and contribute to small businesses at the same time.

17. desember 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Unprofessional and poor customer service

I placed an online order with this company three days ago. Five minutes after I had placed it I received a confirmation Email from them and realised I had accidentally ordered 2 copies of the same book. I immediately telephoned their customer services and was told it was too late to change the order (after 5 minutes!) I then emailed their customer services and received the same reply.I looked on their website to see what it said about returns and it states that items can be returned but postage will be at the customers expense unless the item is damaged. I emailed customer services again and suggested that as I had only just placed the order perhaps they would pay the return postage. I received another reply basically telling me it was my own fault and no they wouldn't. They are obviously not at all bothered about their customers or I would suggest they might have considered making a gesture of goodwill under the circumstances. This was the first time I have used them and it will be the last. I suggest you avoid them too.
14/12/19 Reply to Hive.- Order No.T513578182
12/12/19 I was very happy to receive a further communication from Hive to say they are not only refunding the cost of the book but that I dont need to return the extra copy I ordered by accident. Much appreciated thank you. Just a pity I had to write such a negative review in the first place.

13. desember 2019
Anmeldelse skrevet uten oppfordring
Logoen til Hive.co.uk  - an online bookshop

Svar fra Hive.co.uk - an online bookshop

Hello,
I'm very sorry that you have had such a negative experience and if you can provide your order number, I will look into this further.
Kind regards
Julie

Hello,
Thanks for providing the order number. I've refunded the cost of the duplicate, there is no need to return the unwanted item to us.
I'm sorry this was not offered initially.
Kind regards
Julie

Vurdert til 5 av 5 stjerner

Excellent

This is a brilliant set-up: allowing people like me who don’t want to support Amazon to buy books from independent retailers. Good service and easy to use site. Love it.

10. desember 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fast and reliable

Fast and reliable, in my experience.

I've ordered many things from Hive.co.uk the online bookseller, and they've always delivered when they said they would or earlier. Very happy with the service.

It's a shame their rating is being dragged down by misplaced reviews of the (unrelated) Hive home hub.

28. mars 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Do not buy ebooks from them if you have a Kindle

Do not buy ebooks from them if you have a Kindle. They need to make it clearer on the sales page that their ebooks are not compatible with every device, rather than burying the information. I can't believe I just wasted money on an unusable file.

27. februar 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

All good

Very good.

1) Price was fair.

2) Order update comms were prompt and clear. Even a Royal Mail tracking number on the email.

3) Item turned up when they said. Well packaged (recycled cardboard, printed with vegetable inks) rather than dreaded padded envelope.

4) Item was in perfect condition.

What's not to like?! Will use them again.

31. oktober 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent book and DVD ordering service

This review is for the online company selling books and DVDs

I discovered Hive only a few months ago through a friend and have used it multiple times since then. Although its range is not as wide as those of some online sellers, it is nonetheless comprehensive. Additionally, the discounts are consistently good, delivery is reliable and very fast, and the bonus of supporting a local bookshop (to which Hive will make a small payment for any order in itself and additionally so if you have your order delivered care of said bookshop) is great

It was directly thanks to Hive's listing of independent bookshops, I discovered one very close to me and and increasingly order books directly through it. However, Hive offers a very good alternative if for some reason my bookshop can't help me, and it's also ideal for sending book and DVD gifts

20. september 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

I love reading books

I love reading books, and think that nothing can replace them. This shop helped me to find more interesting books and get them very quickly! I am very happy!

21. august 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ethical Amazon alternative

Hive the bookshop.

If you love books, and prefer not to buy everything from Amazon this is the place for you. My experience of them has been excellent. Very competitive prices, fast delivery, and it supports local bookshops.

5. august 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

An ethical alternative to Amazon

This is a review for Hive.co.uk who sell online books, DVDs CDs etc, not Hive Home.

The service I have had from this company is great, the products always arrive on time and are what I ordered. Plus they help local independent bookshops too.

31. desember 2017
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great!!

I have read all of them, as a young reader I believe they are great, don't read them if your not who there aimed at. As your more likely to love the books at the right age rather than judging them from an adult opinion/point of view

27. november 2017
Anmeldelse skrevet uten oppfordring

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