Awful customer service. I just got a snidey reply from Kevin at Hit's customer services. All I was asking was to ensure my purchase is a full physical release. If this is the standard of service H... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Honestly incredible company, easily the best I’ve ever used for games (even better than the old school Play.com!) - Physical pre-orders are ALWAYS delivered for release day, if not a little ear... Vis mer
Two orders in the last week or so and both brilliant as usual. I actually messed up and put the wrong delivery address on one but a quick email and prompt reply sorted the issue straight away. Shop wi... Vis mer
False price/stock advertising. Bought Jedi Survivor on their site on sale only to be told later that they've cancelled the order as they ran out of stock and 'couldn't turn off the option'. Edit -... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Hit: Your Ultimate Destination for Video Games Hit is an independent online retailer based in the UK, offering an extensive range of video games for every platform, from the latest releases to timeless classics. Whether you’re a casual gamer or a competitive enthusiast, we are your go-to destination for everything gaming. With a sharp focus on competitive pricing and exceptional customer service, Hit ensures that you never have to compromise on quality or value. We’re passionate about providing the best possible experience for our customers, delivering the most sought-after titles, accessories, and gaming merchandise directly to your door.
Kontaktopplysninger
1 A P Ellis Road, GL54 2QB, Upper Rissington, Cheltenham, Storbritannia
- shop@hit.co.uk
- hit.co.uk
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 42 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Made a few purchases from hit their…
Made a few purchases from hit their service has been outstanding each time and their prices cheaper than many others will definitely use them again
Everything I could wish for
Brilliant super smooth process, brand new original authentic shrink wrappped ps4 game (which is relatively old title) arrived very quickly and was well packaged and arrived safely. I love the fact that had there been any issues whatsoever there is a dedicated landline number with an actual human on the end of it. The price was less than elsewhere online and surprisingly kept at this (historically) low price - despite the fact its a title that still draws interest yet there aren't many companies that still sell it. If you ask me that tells me something about the company's genuine approach to pricing, value and customer satisfaction. It's a HIT with me and on my daily website routine. Please use this company!
Early access release
Item arrived well within time for me to play at launch of early access period, very impressed.
Appalling service
Appalling service. Ordered a game for my son for Christmas and had to panic but the digital version when it didn't arrive even though I waited in excess of two weeks. Now they won't refund even after sending mails and evidence. Will never use again.
Base was great
Yeah, they were really good when they were base.com but bought out last December and that's when the problems began. I ordered a PS5 game, they couldn't send it because they didn't have it in stock, even though the item was available for purchase on the website. They then cancelled my order after about a month only to put the same game out at twice the price the very next day. A ploy to get people to just go, oh alright then and buy at extra cost. Pretty disgusting.
Ordered a game my son wanted for…
Ordered a game my son wanted for christmas.
Initially they gave me no tracking so contacted them and they replied it was delivered a week before and then provided me with tracking info.
So back and foward with emails they have said it was poster through my letterbox (i have no letterbox) to which they replied they had been on google maps and all houses in my street have lettetboxs 😂.
My house and my neihbours do not.
To think i would want to waste my time over christmas trying to rip a company off for about 15 quid is an insult
Sensational service
Sensational service
Great price and free delivery right before Christmas
Thank you and will be using again
Excellent service.
Excellent first time experience with this company.
Item was by far the cheapest anywhere, and from ordering to receiving took five days, which was perfectly fine by me, as postage was free, and there was also a tracking number. The item was also well packaged.
A very happy customer there, and I'll certainly be using Hit again in the future.
Never again I will use this business to…
Never again I will use this business to buy anything. I placed my order on the 1st of December , today is the 13th of December and my one item haven't even been dispatched yet because they do not have what they offering on the website! I had one rude reply explaining they waiting on stock! Never again !
Ordered a Ps5 game on hit.co.uk now…
Ordered a Ps5 game on hit.co.uk now called (Base) because it was the cheapest i found the game. It said delivery 2-7 days. By day 4 i rang and asked why my game had not been dispatched yet, and was told i had the 2-7 day window. So i thought ok il wait . I then phoned them on day 6 and asked if they waited till 7 days to send a game as i might aswell have ordered from China. They fobbed me off with the weekend being an issue ,as i ordered on a Sat. Then said they have to wait for the supplier. Its over a week now and i have cancelled. Rubbish company. You do get what you pay for should have just ordered elsewhere.
Return process is atrocious.
I have the same issue
I have the same issue. Grandsons birthday tomorrow. 5 days no tracing details wish I had ordered elsewhere.
Mary
Bought a couple of games with no issues…
Bought a couple of games with no issues then my last order was for two games. Only received one. Emailed to asked if this had been parcelled separately. I was then told that this is a family business and they “remember packing my order” just so happens and there was definitely 2. Told me the weight of the parcel was for two games…fully dispute this as I have been the post office and asked them to weigh and would you know the weight is the same. I will now be going to my bank to retrieve the money. Scam business and won’t use again.
taking orders when no stock available
Ordered a game on weekend and order cancelled this afternoon saying insufficient stock. Not refunded my money though and will likely take x amount of days to refund. Won’t be ordering again from this company as I now will need to go purchase for more in a high street shop as I needed this for a birthday present. Had I known this earlier I would have ordered online from another retailer
Pre orders always late
ordered a game weeks in advance didnt get it on day of release wont use again, pointless
UFC24
Ordered ufc24 Thursday received Saturday morning very prompt delivery.
Fantastic service at a great price
Fantastic service at a great price. Quick and efficient, will 100% use again.
Great price beat all the stores out…
Great price beat all the stores out there, they delivered on time... Will definitely use the site again. Highly recommended...
Ordered Teminator Resistance Collectors…
Ordered Teminator Resistance Collectors Edition a few months ago, had an email today to say they will not ship to me. They said due to continued issues with shipping to me. Basically items arrived damaged and instead of taking this on board and finding out why they would rather blame me. I now have to order elsewhere a day beofre the game is launched. Absolute joke of a company and I beg, please do not use.
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