Awful customer service. I just got a snidey reply from Kevin at Hit's customer services. All I was asking was to ensure my purchase is a full physical release. If this is the standard of service H... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Honestly incredible company, easily the best I’ve ever used for games (even better than the old school Play.com!) - Physical pre-orders are ALWAYS delivered for release day, if not a little ear... Vis mer
Two orders in the last week or so and both brilliant as usual. I actually messed up and put the wrong delivery address on one but a quick email and prompt reply sorted the issue straight away. Shop wi... Vis mer
False price/stock advertising. Bought Jedi Survivor on their site on sale only to be told later that they've cancelled the order as they ran out of stock and 'couldn't turn off the option'. Edit -... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Hit: Your Ultimate Destination for Video Games Hit is an independent online retailer based in the UK, offering an extensive range of video games for every platform, from the latest releases to timeless classics. Whether you’re a casual gamer or a competitive enthusiast, we are your go-to destination for everything gaming. With a sharp focus on competitive pricing and exceptional customer service, Hit ensures that you never have to compromise on quality or value. We’re passionate about providing the best possible experience for our customers, delivering the most sought-after titles, accessories, and gaming merchandise directly to your door.
Kontaktopplysninger
1 A P Ellis Road, GL54 2QB, Upper Rissington, Cheltenham, Storbritannia
- shop@hit.co.uk
- hit.co.uk
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 42 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Still hoping to receive my delivery
When the company was called Base they were a great company who delivered on time. I really need to look back on my past reviews because a few months ago I had the same problem with my preorder and it didn’t arrive until almost a week later. I preordered Sonic Adventures and I’m still yet to receive the game. The game came out on the 17th Oct, today is the 22nd Oct. Again prices are good but the service I’ve received has been poor and I won’t be using them again.
Always outstanding service and great…
Always outstanding service and great prices, got to play Zelda Tears Of The Kingdom and Super Mario Wonder the day after their releases, cheaper than most will have paid, because I reordered through HIT as soon as the release dates were known.
Great prices for all games but….
Great prices for all games. Only thing that lets them down is when you pre order a game you won’t get on launch day. You have to wait a few days after. It’s happened to me a few times now. So I wouldn’t recommend pre ordering a game.
Happy Customer
Recieved my purchase on time. It was well packaged and when i opened it it was inexvellent condition. The price was very good. Would use this seller again.
Nintendo switch super bomberman
Had the game I wanted at a great price and quick delivery and that is why I keep coming back
Quick delivery
Stop Using Royal Mail
Ok so normally I would you 5 stars because I think you work really great, products great, customer services is great, and prices are amazing...but...I think you should stop using Royal Mail. I understand it's cause effective, but the pain RM cause in your customers due to its awful system, it's not worth it. So this time, only 3 stars...
Avoid them like the plague
Avoid them like the plague! They cancel orders regularly probably using misleading advertised prices on items they know they can't fulfill and will cancel, in order to data mine and get loads of customer email info etc.
Game came early
Game came early, answered my questions by email really quickly, would highly recommend, will be buying from Hit again
HIT are awesome
HIT are awesome. My previous order came early and was in perfect condition 👌
good value for money
i got the code for the beta on time. also, the game arrived a day before release date, giving me time to download it.
Very reliable and great service!
Best prices online for PS5 games
Easily the best games shop online in my opinion, I always get my physical games from here. The games are always cheaper than any other site, so much so that I honestly don’t know how they can offer these prices. I have ordered a fair few games from here and only once has a pre order not arrived on launch day and I got an apology email but it arrived the day after and tbh for saving £10 plus on new games all the time then I didn’t mind at all as 99% of the time they arrive launch day. 5/5
Great service thanks
Order cancelled
Placed an order after a price reduction, only for it to be cancelled a few days later due to supposed lack of stock. I'm unsure as to how true this is or whether the reduction saw more demand than they wanted. Either way it's poor customer service and not the first time this has happened by the sounds of things.
I pre ordered Mortal Kombat 1 which was…
I pre ordered Mortal Kombat 1 which was the cheapest price I could find.
I have been buying from Hit from the days they were known as base.com and bought many bargain videogames from them.
Highly recommend Hit as one of the best websites to buy your videogames
Waste of time company
Waste of time company. Listed a PS5 game at an unbeatable price but clearly had no stock. Registered, gave them all my personal and bank details to successfully order, only to get a cancellation email the next day. Amateurs.
If I could give these guys six stars I…
If I could give these guys six stars I would, pre orders always arrive on time and their communication is excellent. I wouldn't order my games through anyone else as the prices are the most competitive out there. 🙏
I have used them recently when buying…
I have used them recently when buying games always great price and reliable with the delivery
always a pleasure to deal with never…
always a pleasure to deal with never any problems thanks
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








