Himiway Anmeldelser 

Mike has been very prompt in answering my queries and getting things sorted with my Big Dog Bike.

From the first contact with the company to the last, everything has been positive. Quick responses to my inquiries; professional feedback to my questions, and timely folow-up on process and delivery. A very good experience.

Sylvia vom Kundenservice hat mein Anliegen super schnell und zur vollsten Zufriedenheit gelöst. Vielen.Dank!

Leo from customer service was quick to respond and very helpful towards my needs. His support was very appreciated! I highly recommend Himiway for all your ebike needs!

I had a problem with my grandsons D5 Zebra pannier bags that were included in the price of the E bike a clip broke I contacted support and spoke to Sylvia who was extremely helpful and sent a replacement bag, my cost was shipping at a very reasonable price,
Thank you Sylvia for your quick attention to this matter and being so helpful
Terry McCarthy

I contacted Himiway to order parts. I was contacted by Freya and made the experience positive and a pleasure. She responded quickly and handled my request professionally. Thank you Freya!

I had some questions about functions on my control screen (it is a new, color version), and they were answered quickly and accurately. The correspondent Freya was working with me, through several communications.

My son ordered a new controller for his bike but by mistake ordered the wrong one. Customer services were prompt, friendly and courteous in resolving this issue.

Five stars all the way from this happy customer.

Ich habe ein Problem mit der Bremse an meinem
Big Dog gehabt, mir wurde sehr freundlich und schnell
geholfen, das ist wirklich ein super Service.
Danke an Sylvia vom Support Team.

Missing a part on shipment, email answered right away an part is in transit.
Quick response an good customer service.

I recently purchased a Himiway bike and I’m extremely satisfied with the experience. The bike performs great, it’s sturdy, and very comfortable to ride. What impressed me the most was the customer support — always helpful, quick to respond, and truly committed to solving any issues. The technical assistance is also reliable, showing that the brand really cares about its customers even after the purchase. I highly recommend Himiway!

Der Service von Himiway ist super, ich habe ein Problem mit der Motorensteuerung. Mein anliegen wurde sehr schnell und freundlich beantwortet. Jetzt bin ich gespannt, ob das Problem mit der neuen Komponente gelöst werden kann. Danke

I work for an e-bike warehouse where we refurbish e-bikes and make sure they are in top condition. We have refurbished a few himiways and the customer service has only been excellent, efficient, and timely. We have been able to find the replacement parts we need on the website, and if it isn't on the website, then the customer service team has been able to help. These folks are awesome and if you ever need help with you bike, trust that this team will take care of you!

Lora was consistently communicative and affirmed from the beginning that there would be a positive resolution to repairing a defective throttle under manufacture warranty. It took a few weeks and eventually my Rambler was repaired. Back on the trail again thanks to Lora and my local Himiway dealer, Fattire.

There was an item that was discontinued after we ordered. Although this was frustrating, Freya was pleasant and solution minded to help us choose an alternative product. We appreciate the friendly customer approach!

Goede en snelle service voor het leveren van accessoires en onderdelen.

I ordered a D5 on Monday and received it on Thursday! I had a little technical issue that was handled by “Mike” who is a tech that answers any questions that you might have. The problem was solved promptly and the parts that were needed for the solution were ordered and delivered within a week!!! I love the bike, which I call “The BEAST”, because it is!!! I will never buy an e-bike from any other company. The whole team is fantastic! Thank you for caring about your customers Himiway!!!

Les cuento un problema que tengo con la bicicleta recientemente adquirida por la página oficial de Himiway para Europa, me dicen que les mande un video donde se escuche ese ruido que les comento y me contesta Lora que el servicio técnico les dice "que ese ruido seguramente proviene de las ruedas", cosa que es totalmente falsa ya que como técnicos especializados que supuestamente son ese ruido NO VIENE DE LAS RUEDAS, ESE RUIDO VIENE DE LA CAJA CENTRAL QUE HAY ENTRE LOS PEDALES, horrible servicio de atención al cliente.

Schnelle Antworten, aber manchmal nicht hilfreich

Did not purchase a bike but someone fraudulently tried to purchase a bike under my name. I'll spare the details but Evans at customer service helped me alot during this stressful situation. Very profesionnal! I'll only say the fact that the customer support is on a different time zone can be difficult to receive answers quickly however I always received an answer within 24 hours. Thanks for everything.