Was sent the wrong size shoes and…
Was sent tolhe wrong size shoes and they are sorting a correct size pair and said we can donate the wrong size pair.
Very quick reply and good result
Thanks
6. april 2026
Anmeldelse skrevet uten oppfordring
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
3,9
Bra
19 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Scam website, reselling Temu items for 10x their price
This website is a total scam. Ordered womens shorts for £35 and they’ve arrived nothing like the picture and have been shipped in a Temu bag. I waited weeks for this to arrive so it’s just the usual scam site. Awful quality, not what I’ve paid for.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Rubbish !
Terrible boots and took weeks to arrive. Not waterproof, and not ture to size, very small. This is not a uk company they are based abroad.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
My questions regarding payment was…
My questions regarding payment was sorted out quickly and professionally.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Item took nearly a month to arrive…
Item took nearly a month to arrive after several emails asking for updates. When the item did arrive it was not needed as it took that long to come , i did ask to cancel my order when i spent nearly a month waiting for it but they said i couldnt cancel and would be able to return it when it arrived. Their return options however are to send it back overseas and fund that youself which can cost nearly as much as said item or a 50% refund and keep the item or swap for free. Which is ridiculous , i will never buy of this company again i wish id never ordered off them and would recommend people dont make my mistake and save themselves time and money.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Instead of making me return a item that…
Instead of making me return a item that was sent in wrong colour they allowed to keep it and sent me the item
17. mars 2026
Anmeldelse skrevet uten oppfordring
Exceptional Professionalism and Operational Agility
It is rare to find a support team so aligned with the fast-paced needs of their partners. I truly appreciate the seamless experience and the high standard of service they consistently provide.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Customer service great
Customer service great, resolver issue straight away
9. mars 2026
Anmeldelse skrevet uten oppfordring
Scam site
Ordered a poncho. It took almost a month to arrive from China and when it did it was not the item I ordered, it was more like the sub £10 item I'd ordered from Amazon the previous year , not the £35 poncho I'd ordered on the site. Was given the usual chinese scam product options (send back at my expense for full refund or keep for a half refund). Save your money and buy elsewhere.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Very easy company to communicate with.
28. februar 2026
Anmeldelse skrevet uten oppfordring
Awesome customer service
Immediate response to my question, that is great customer service.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Very good customer service
Very good customer service. The item took a bit longer to arrive than expected and there was an issue re the sizes. No doubt my fault. All issues resolved. Will use again.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Great company and customer service
Easy to order and to get through to customer services, sent an email regarding tracking and was replied to within about 1-3 hours (considering usually some companies don’t even reply, this is great!)
17. februar 2026
Anmeldelse skrevet uten oppfordring
Excellent customer service
Unfortunately, the product I received was faulty. I contacted customer services who responded very quickly with 2 options of solutions for me,
Friendly & efficient customer service.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Quick response to question
Quick response to question, very happy with services.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Great customer service!
Had a little problem with my card details not registering but sent an email and the support team replied almost immediately and help me sort the issue in no time!
Thanks guys! definitely recommend from customer service alone. :)
2. februar 2026
Anmeldelse skrevet uten oppfordring
I contacted Hike Summit as I had…
I contacted Hike Summit as I had accidentally received the wrong size shoe and I requested to swop the shoes for the correct size. I had an immediate response & an apology. And that the correct size will be sent out straight away and that I can keep the wrong ones as an apology. What wonderful customer service x
29. januar 2026
Anmeldelse skrevet uten oppfordring
quick responce brilliant
25. januar 2026
Anmeldelse skrevet uten oppfordring
Very quick in helping me with my query…
Very quick in helping me with my query and was easy to order, looking forward to my new items
24. januar 2026
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.