My Project CD player arrived perfectly packaged,arriving a couple of days from being ordered. As no phono lead included, Hifi Sound obliged by sending me a high quality one with next day deliv... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Service was faultless, start to finish. Ordered and delivered within 24 hours, packaged perfect. Only a small item, but, perfect. Will certainly use again and recommend.
Update to bad experience. After posting this review they contacted me and reckoned my emails had been misfiled. I'll take them at their word as they immediately sent a replacement and even refunded m... Vis mer
Selskapet har svart
Very quick delivery and well priced. My cartridge was packed with care to ensure it arrived safely. Highly recommend this Company
Informasjon om virksomheten
Skrevet av virksomheten
Established in 2003, HiFiSound is a family-run business in the North East of England with both a dedicated website and a physical ‘bricks and mortar’ presence. Based at Castlegate Mill, a historic former spice mill on the banks of the River Tees in Stockton, we offer two dedicated demonstration rooms and an extensive showroom. We specialise in high-performance audio from brands we truly believe in, including Amplification from Advance Paris and Hegel, Turntables from Pro-ject & Rega, Speakers from PMC, Monitor Audio and cables from Chord Company & Van den Hul. To help you upgrade to your dream system, we offer a specialist part-exchange service, making it easier than ever to trade in your existing gear for the latest technology. We aren't a faceless big retailer, nor a one-man band; we are a "happy medium" of enthusiasts genuinely interested in what we do. Whether you are visiting our Stockton demo rooms for a personal listening session or browsing online, our ultimate aim is to put a smile on your face through great music.
Kontaktopplysninger
Castlegate Mill, Quayside, TS18 1BZ, Stockton-on-Tees, Storbritannia
- 01642 267012
- info@hifisound.co.uk
- hifisound.co.uk
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Wonderful company
Wonderful company who go beyond what you might expect. I sold some speakers to them recently and when DPD failed twice to collect them the company owner collected them personally when he was in the area. Also ordered a Quad amplifier on Tuesday afternoon and it was delivered on Wednesday - fantastic service!
Excellent service and delivery
Excellent service and delivery. Would definitely use again. Good communication throughout and really friendly to deal with. First class
Absolutely first class service
Absolutely first class service. Really pleased with the advice and the proac response d2r's. Thank you Barry
great company
great company , very friendly , fast service
and great prices , will be going back for more .........
Rega Cartridge Rebuild
Rega Cartridge Rebuild . good customer service fast delivery, Highly recommended big thank you
Fantastic customer service
Fantastic customer service - I bought a turntable from these guys (at a really great price!). Unfortunately after setting it up I discovered there was an issue with the sound on one of the channels. I emailed the store and Barry responded within the hour and organised a replacement for me, and a courier to collect the faulty unit from my house - couldn't have asked for a better experience! Highly recommended.
Amazing customer service
Ordered a turntable (at a great price) which was delivered quickly with no issues. When I set the turntable up it became clear there was a problem with the tonearm (manufacturer issue). Hifi Sound quickly arranged for a replacement to be issued and the faulty item picked up on the same day. Communication was brilliant. Amazing customer service. Oh and great prices too. Would highly recommend.
Once again excellent service
Once again excellent service, great price on an amp, next day delivery at 0900hrs…
Amp was as new, looks unused to me…
Total recommendation from me, a 100% safe place to buy on line …
🎸😊👍🎸😊👍🎸😊👍
Great Company very friendly…
Great Company very friendly knowledgeable helpful Staff
I will defenatly shop there again
Trustworthy and go beyond expectations
Absolutely terrific and highly recommended. The speakers I bought were as good as new despite them being bought as second hand. Also their staff were great to deal with and were incredibly helpful when they went out of their way to sort out the delivery of speakers going in both directions. I dare say that if your purchasing 2nd hand speakers, they'll be in excellent condition as mine were (good as new). An extremely strong recommendation from me.
Many thanks.

Svar fra HifiSound
Bought a pair of Lowther Bicor 200…
Bought a pair of Lowther Bicor 200 Speakers. Great staff relationship from order all the way to the front door. They used a fantastic Pallet delivery company who gave me loads of notice 30 minutes and were so helpful. The goods were delivered in perfect condition and very well wrapped. the speakers sound sublime and are exactly what was advertised. I 100% recommend these people for A1 service and a friendly manner. Thanks, Stephen for all your help..
2nd Hand Amp
Purchased a second hand amp from them. Service was fantastic!
Good Price and Service
Product Recieved as described, was suppose to have been home delived but due to mix up this never went ahead as planned however Hifisound sent it via courier and still arrived same day as planned, great service and price highly recommended if your in the market for a new upgrade.
I wanted to upgrade the Magneplanar…
I wanted to upgrade the Magneplanar 1.7i's I had, to the 3.7i's. As I'd bought the 1.7i's from Hifisound previously, and was impressed with the service, product knowledge & speed of delivery, I made them my first choice. Traded in the 1.7i's for a very reasonable price with them, which clinched it for me. My initial enquiry was made on the Monday, ordered the 3.7i's on the Tuesday & they were delivered Wednesday & I live in Central Scotland!
I realised they were large & assembly was not a 'one man job', but you can imagine how surprised I was, when the guy who delivered them, insisted that he set them up for me!.... I could'nt have done that on my own! It also turns out that the 'driver' was one of the business co-owners! Really interesting conversation with him... Great bloke. Thanks Hifisound.
HIFISound ~ absolutely spot on !!
HIFISound ~ absolutely spot on !!! - had a Technics 1200 mk2 in for minor repair very recently & when the work was done collected it , got it home & cranked up the sound system to give it a trial run , only to find that there a minor issue with it ~ & that was me !!! .
The cheap "Tracking Force Guage" that I'd bought ~ (not being an audiophile , I did'nt know better) ~ was miles out . Phoned HIFISound saying there was a problem with the sound & thus the repair work , so they hooked me up to the individual engineer who worked on my Technics , & on hearing my description of the sound & inherent problem , calmy steered me to increasing the tracking force on the tone arm ~ ,,,, problem solved ,,,,, [ buy cheap - buy twice : - or better still , leave it to the pro's] , I've now learnt my lesson & appreciate that they offer an honest , ~ (hard to find these days) ~ skilled & concise service . Will have no hesitation in using them again in the future ......
Enquired about a Rega Planar 2 and Rega…
Enquired about a Rega Planar 2 and Rega A2D over the phone with Stephen at 3:30, by 5:30 the equipment had been delivered to my house (live local).
Could not recommend a better hi-fi shop, the staff were a pleasure to deal with and I will be a returning customer without a doubt.

Svar fra HifiSound
Brilliant
Brilliant. Just brilliant from start to finish. Very nice and approachable too.

Svar fra HifiSound
Highly recommended
Highly recommended. I bought pair of speakers. Order was quick, everything in order. Good contact with seller, who updated me about my order. My first, but definitely not last order. Thank you Hifisound

Svar fra HifiSound
Highly recommend..
Highly recommend... 5* all round from me. First class customer service, excellent prices.....

Svar fra HifiSound
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