My Project CD player arrived perfectly packaged,arriving a couple of days from being ordered. As no phono lead included, Hifi Sound obliged by sending me a high quality one with next day deliv... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Service was faultless, start to finish. Ordered and delivered within 24 hours, packaged perfect. Only a small item, but, perfect. Will certainly use again and recommend.
Update to bad experience. After posting this review they contacted me and reckoned my emails had been misfiled. I'll take them at their word as they immediately sent a replacement and even refunded m... Vis mer
Selskapet har svart
Very quick delivery and well priced. My cartridge was packed with care to ensure it arrived safely. Highly recommend this Company
Informasjon om virksomheten
Skrevet av virksomheten
Established in 2003, HiFiSound is a family-run business in the North East of England with both a dedicated website and a physical ‘bricks and mortar’ presence. Based at Castlegate Mill, a historic former spice mill on the banks of the River Tees in Stockton, we offer two dedicated demonstration rooms and an extensive showroom. We specialise in high-performance audio from brands we truly believe in, including Amplification from Advance Paris and Hegel, Turntables from Pro-ject & Rega, Speakers from PMC, Monitor Audio and cables from Chord Company & Van den Hul. To help you upgrade to your dream system, we offer a specialist part-exchange service, making it easier than ever to trade in your existing gear for the latest technology. We aren't a faceless big retailer, nor a one-man band; we are a "happy medium" of enthusiasts genuinely interested in what we do. Whether you are visiting our Stockton demo rooms for a personal listening session or browsing online, our ultimate aim is to put a smile on your face through great music.
Kontaktopplysninger
Castlegate Mill, Quayside, TS18 1BZ, Stockton-on-Tees, Storbritannia
- 01642 267012
- info@hifisound.co.uk
- hifisound.co.uk
4,7
Enestående
86 anmeldelser
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My Project CD player arrived perfectly…
My Project CD player arrived perfectly packaged,arriving a couple of days from being ordered.
As no phono lead included, Hifi Sound obliged by sending me a high quality one with next day delivery free of charge,and later advice through a call to rectify my mistake in connecting the plugs to my Rega amplifier.
Extremely grateful to the team and will definitely be back during the future.
Richard (Crewe)
29. september 2026
Very quick delivery and well priced
Very quick delivery and well priced. My cartridge was packed with care to ensure it arrived safely. Highly recommend this Company
29. september 2026
Faultless Service
Service was faultless, start to finish. Ordered and delivered within 24 hours, packaged perfect. Only a small item, but, perfect. Will certainly use again and recommend.
28. september 2026
Excellent service!
Very quick dispatch of a quality product. Exactly what I needed at a very good price. Thank you HiFisound!
25. september 2026
Svar fra HifiSound
Thanks Rob :)
Svar fra HifiSound
Thanks Ian, appreciate the review.
No delivery, no response to emails, but eventual good experience
Update to bad experience. After posting this review they contacted me and reckoned my emails had been misfiled. I'll take them at their word as they immediately sent a replacement and even refunded my payment.
Unfortunately my experience was terrible. I didn't receive item (Rega belt replacement) as somehow it was delivered to wrong address. Despite 3 emails I got no response. Dread to think what would have happened if I'd bought something expensive. As it is I'm out £18.
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra HifiSound
Thank you for the update Peter, and I'm glad we could put things right for you. I'm sorry the original order went astray and that we hadn't seen your emails. We are speaking with our email company to resolve these issues; it's not the experience we want anyone to have.
We can confirm the replacement belt has now been delivered, and hope it gets your turntable back up and running smoothly. If you run into any issues at all, please don't hesitate to get in touch directly and we'll sort it straight away.
Thanks again for giving us the chance to make it right.
Svar fra HifiSound
Thank you Sanjay, appreciate your review.
Quick delivery as usual
9. september 2026
Svar fra HifiSound
Thank you Veronica, glad we could deliver quickly.
Svar fra HifiSound
Thanks for the positive review!
HifiSound - excellent service
HifiSound have a very comprehensive inventory offered at competitive prices. Have purchased from them twice and both times the items were in stock, at a good price and delivered swiftly. Would definitely recommend.
7. september 2026
Svar fra HifiSound
Thank you for your repeat business Graham, we really appreciate it.
Svar fra HifiSound
Thank you Adele!
Very good customer service
Very good customer service. Helped to resolve an anomaly with the account before placing my order. Friendly & helpful advice.
7. september 2026
Svar fra HifiSound
Hi Steve, Thank you for the review, glad we got you sorted.
Great service even for a small order
I ordered spares (Okki Nokki velvet strips) for my record cleaning machine from HifiSound as they were well priced and was offered free postage. Delivery was very fast and communication was excellent. On arrival I was pleasantly surprised to find that, unlike other suppliers I had previously used, the parts supplied were genuine Okki Nokki items.
Highly recommended.
7. september 2026
Svar fra HifiSound
Thank you for your review Tony, great to hear! That's not great to hear that there are fakes around. I can confirm they are 100% genuine as our sister company is the UK distributor for Okki Nokki.
The dispatch took far too long
The dispatch took far too long. Nearly two weeks for the product to arrive!
28. august 2026
Svar fra HifiSound
We are so sorry for the delay with your order and for the lack of communication on our end.
Since your order came in after hours on Friday the 28th ahead of the bank holiday, we placed the request with our supplier on Tuesday, September 1st. Our supplier was unexpectedly out of stock, which meant we couldn't meet our usual 72-hour turnaround. The order was dispatched to you on the 7th and delivered on the 8th.
We should have reached out immediately to explain the supplier delay, and we apologise for not keeping you informed. Thank you for your patience!
Excellent Service
First time ordering from this company and I found their service to be excellent. I will certainly look at them first for orders in the future. Throughly recommended.
4. september 2026
Svar fra HifiSound
Thank you Ray, We appreciated the kind words.
Super speedy delivery
I ordered via the website and my purchase arrived the next day, way ahead of the expected delivery date. Excellent service!
3. september 2026
Svar fra HifiSound
That's great to hear! Thank you for taking the time to write a review.
Quick delivery and good price
1. september 2026
Svar fra HifiSound
Thank you Pete, We appreciate the review.
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