Hesta.com.au Anmeldelser 

Not answering emails nor collecting their registered mail, I think. Keeping a paper trail to show ato that issues are beyond my control. Yes. I too will be leaving

HESTA is more concerned about using your money to fund woke causes. After being a HESTA member since 2001, I was overwhelmed with their advertising and funding of woke causes, rather than focusing on their core business- bringing the best possible returns to members. As their performance slid I transferred to Australian Super and have never looked back. My wife remains with HESTA and has been locked out of her account since April. Get out of HESTA now, there's much better options out there with significantly better returns.

Hesta, this is simply unacceptable. Apparently you're merging and changing providers. More notice and explanation would have been helpful. Not only can I not see my account and performance online, I cannot make concessional contributions. Nope, not good.

I applied to have some of my super transferred to my homeloan I am over 65 I was told to complete a form which I did I also called them I am unable to get a balance and they will not process any transactions until after June 1st when the Super rules are changing surely this is illegal I have no access at all to MY super forover a month disgusting

Absolutely Terrible Company. I applied to withdraw my super 20 days ago for financial hardship and still has not been processed. I've rang them up 5 times and they say 3-5 days everytime. Takes 30 minutes to get through to them and they all say something different. Stay away I cannot afford to eat!!

Unbelievable that member access would be stopped for seven weeks because they changed over to some new provider. The stupidity of thinking that this would be ok is exordinary. Seven weeks! Incredibly dumb decisions by management. I'm moving my super. This slap happy approach to member service makes me think that they have the same silly approach to finance funds management.

Looks like many people are having hesta issue. Recently they changed access and included multi factorial authentication. Unfortunately they can't issue remote tokens to overseas mobiles so cannot access either app or website. Very dodgy. I suggest that everyone contact the financial ombudsman in australia to register a complaint. They are required to ensure customers have access
I am looking at moving my fund away from hesta as it sounds very concerning now

Very disappointed with HESTA’s rollover process. I submitted my request through MyGov and followed all instructions, but received no clear updates. I had to chase them up myself, only to be told the rollover would be delayed by nearly two months due to their internal miscommunication. Poor customer service and lack of accountability. I expected better.Not recommended

When they re open everybody needs to close accounts and move their money elsewhere !!!! It’s bad enough you cannot access your money but to be not even able to access the app to see balance is very dodgy at best
When they do make contact all you get is a generic email back they think people are stupid

I was told my payments were approved over 2 weeks ago now. I still have nothing. Now the website is down until June and I cant even see what's happening. I do not understand how a company can treat customers this way. Still praying 60 Minutes looks into this. Please contact them and tell them your issues with HESTA,

My story is almost identical to the ones written here. I would like us all to connect through whatever means available. It’s time to take action, take back our money, our rights and dignity Its my opinion that together we can solve this crisis ourselves, with the end goal to make our voices heard as far and wide as possible! Who knows we could incite a class action lawsuit against these corrupt, thieving scammers.
There are actions we can take to put a complete stop to these criminals and scoundrel scammers.
We can all save our emails, phone log records showing the amount of times called, any correspondence you have received or sent, ensuring to remove any personal information, super/ bank details
These will prove our same (extremely distressing, stressful) experiences
We need to show records / receipts of the time span between our initial requests and reply correspondence from them (hesta).
En masse report;
to the government scam watch Australia,
report to AFCA (Australian Financial Complaints Authority),
Call your local MP’s office to voice your deepest concerns, frustrations and financial distress and hardship caused by these criminals.
bombard the media, all outlets, with emails, letters and phone calls telling your experiences with the organisation as a whole.
it may take a lot of time, effort and patience, however individually we don’t stand a chance, together we can work to hold these scamming thieves accountable while exposing them publicly and through the courts.
WHATEVER IT TAKES WE HAVE TO TAKE BACK WHATS RIGHTFULLY OURS!

Appalling service. HESTA work on the belief that the money is theirs and will hang onto it for as long as possible. When undertaking a number partial withdrawals, via online portal; there is ALWAYS some BS admin "problem"!
HESTA's claim of 2 to 3 days processing is a misleading and ridiculous statement. My latest application is now 8 days and counting. Nest step Ombudsman.

HESTA is changing IT platforms. Unbelievably, this means there will be no online access to our accounts for 7 weeks! It’s ok if you’re still working but I’m retired and rely on making monthly withdrawals as needed. Even more importantly, we’ll have no insight on daily performance of my investments. I keep an eye on this, and especially in the current volatile market, I should be able to make decisions about my investment mix. I just won’t know how my funds are performing for 7 weeks. The only way to change investment mix or make withdrawals will be via snail mail. I just can’t believe it is going to take 7 weeks. No other financial institution would effectively shut down for 7 weeks. When I complained in writing I got a proforma reply. Not even Centrelink shuts down its online services for more than a few hours, and they have a lot more customers. This is really frustrating and poor service from a financial institution.

After over 25 years with Hesta, I will never recommend them to our new employees, after the way I've been treated in the last 10 days. On 20 March, to make a small cash withdrawal of MY money, I tried for over 3 hours to get the on line system to accept my ID details ( same details have been accepted by the system for 4 other withdrawals in the last 12 months),all were correct. System was consistently unsatisfied with my date of birth! Rang the call centre the next day, was told to put through a withdrawal document, which they sent to me. No apologies forthcoming, couldn't tell me why the system rejected my legally correct ID details. As I have no printer to scan the documents, I had to ring the call centre again. They told me I could auto fill the documents. They didn't tell me to do this, I had to download the Adobe App, learn how to use it, and learn how to write my signature, save my signature, and how to apply it to the documents. This took me half a day to learn. Four days later I actually have to ring to see if Hesta has received my Application for withdrawal, and what they're doing with it. Six days later I receive a message to say, again, that my ID details are incorrect, and to ring them! After a long phone call, where the sysyem still won't accept my birth date, the operator can't tell me where the system has rejected my claim! We go through it all again, and he says "you may be accepted to get your $5000 now". Well, hello, I have to tell him it's written on all my efforts to get some of my money, that the amount is written as $4000! I'm so frustrated, this is my only cash that I can access. My credit card debt is huge, and I'm desperate after some large unexpected expenses for my very unwell poodle. This IT failure has caused me immense emotional and financial stress. I believe, shutting down the online Hesta availability from April till July, has resulted in a run on withdrawals, causing a system crash, or Hesta wants to stop investor cash withdrawals while merging with the new company. Disgraceful company! It's my money and I need to access it!!!

Received notification from HESTA that there were discrepancies in a form and to call a 1800 number. Was on the phone for four hours and no-one picked up. Went to their website and was invited to call a MLB number (03) etc. Eventually the call was answered but unfortunately, it was very difficult to understand what that person was saying and several repeats of the information given to them was also needed. I do not know whether that person was actually in MLB or off-shore. I would appreciate an understanding of HESTA's language requirements/qualifications for their phone operators. While I have no trouble understanding why HESTA might sub-contract services, I do wonder how far down the line (pun intended) their due diligence for their customers/investors extends.

What an experience with HESTA. All I wanted was to take MY money and the lies and run around I received. 24 -48 hrs what BS. I’m up to 10 days and have only received notification that it’s been processed. Told on the phone today it was processed 19 /3 and to blame the bank. BS. Needed the money urgently and still waiting.

Poor customer service; slow to respond to requests (sent wrong documents initially and then 70+ minutes on hold over two phone calls), phone service is awful. Will never recommend this company again after being with them 20+years.

Incompetent every time guaranteed.

After weeks of waiting I still haven’t received my benefit payment. They promised it was going to be in my bank account within 24-48 hours. So frustrating don’t know what to do anymore

Hesta have been provided more than 150pts of ID on my hardship claim and have electronically identified me though refuse to release my money. I've offered to come to there Sydney offices to ID myself though I'm told I can be anyone though have my NSW Driver lic Medicare card, bank card, birth certificate which has all been provided to Hesta. They were happy for me to open the account and take my money, though wont release my hardship claim. You cannot talk to anyone except the India based call centre as they refuse to transfer you to anyone. Hesta is a company with no face or Morals