Hesta.com.au Anmeldelser 

The wait times on the phone are RIDICULOUS

Constant problems withdrawing money ! Iam unable to do an online withdrawal because they haven’t fixed a problem that has been ongoing for months. Every person you talk to seems to have a different answer no one knows what they’re talking about !
Very close to closing my account ! Find HESTA very hard to deal with !

Hesta should be ashamed of themselves. There is zero customer service, endless waiting on the phone, no idea how long to wait. Cannot access my on line account. Dont know who to turn to. And thats after a one month system upgrade with no access during that time

Since you closed your doors for the IT upgrade (in reality, it must have been a downgrade) I applied for a lump sum and received no message that you even got the request after more than a week. I am trying to access my super (over 60). I have phoned three times only to be placed on hold each time for more than 35 minutes, and then the system cut me off. In this digital age, it should be quick and easy to withdraw money when needed. This doesn't seem to be the case. We are sick and tired of the inadequate service which has deteriorated over the last 20 years. I have since applied to another reputable fund and am leaving HESTA for good. My wife is having the same issue; she will also be going for another fund. Time to get out whilst you still have access to money. HESTA you are pathetic.

After a shut down period that there was no warning of I submitted my application for withdrawl of funds on the 2nd of June. After many emails and to be told they hadn't received my application for withdrawal despite receiving a verification email I am utterly gutted and disgusted. I have a healthy super balance but no money in my bank account to live on. This is poor management. Why wasn't there a better plan in place to take care of your customers in the transition to shifting your head office interstate.
I am 72 years old with an exemplary credit rating but am now unable to pay my bills and have received may overdue notices There goes my exemplary credit rating!
The Financial and mental health implications are devastating and I am extremely overwhelmed.
If you would like to join me in a 'class action' against Hesta, text me Denise McGrath 0402246392

Unable to make a small withdrawal from my pension fund. Have been emailing since May 2025. I am over 65. Do not get an email response to several queries. Hold line for hours (phoning from overseas this is costing me a fortune). Do not know where to go from here.

What went wrong? Being on hold for more than 3 hrs. Different answer every time. Put my application in for financial hardship in May and still waiting I ring nearly everyday and I get a different answer every time. I am so depressed and sick. This company is so wrong the way it’s treating their customers.

Since the change they have gone so far downhill as to be practically invisible. All I want to know is how much I would receive if I retired now, their website used to provide this data. Now I have to wait over 2 hours for my call to be answered.

Total disgrace, after 20 years the service has always been average, they then shut down for 6 weeks and open up even worse. Over 9hrs on hold 2 cut offs and no call back. 3 unanswered emails and out right lied to by call center staff.
All I wanted was a small draw down of my money which in the past was handled within a few days. This time is been a complete disaster.
Just like all the other reviews. It needs a ombudsman to intervention.

STILL LIVID !!!!
I have continued to call HESTA and the response is still the same "NO RESPONSE"!!! 2.5 hours listening to that annoying BS music ..only to hang up FURIOUS !!
I even rang the Media contact number listed on their web page .. and was put straight to "Leave a voice message" .. I did .. "ANSWER YOUR BLOODY PHONES" .. I also sent an email over a week ago ... NO RESPONSE!!! HAVE THEY STOLEN OUR MONEY ??
**I have just contacted my Federal Member regarding this BS .. I suggest that everyone does the same to put pressure on HESTA to accommodate their members!!

No stars
Uncontactable, they have forgotten it's our money !!!
Forget TTR, full pension age might come first before they acknowledge an application let alone action it.

Absolutely appalling company. I have been waiting 10 weeks for compassionate release of my super for urgent medical surgery and I have no support or updates. Every time I ask to speak to a manager I am left waiting for a hour and then the phone automatically hangs up. I am just left waiting in horrid pain. I will be definitely changing super funds and will not be recommending them. Not a nice way to be treated since I have been with the fund for over 26 years.

If only I could give Hesta a negative star rating , absolutely dumbfounded and confused as to how a major super fund needs to put so many lives on hold for 2 months and for this to be in the name of improvements ???? WTF 2 months ?are we paying for this ? I certainly hope not because the new and improved system is SH$T.
having to wait on hold for 2 hours without a callback option sealed their fate for me
Your taking the piss with this Hesta

Hesta is an absolute nightmare, from Retirees, pensioners, Poorly People and those who are financially struggling are stressed they are unable to access their Superannuation that they have worked years for! Waiting times on the phone are chaotic, people being hung up on, emails unanswered, every customer left with fear of the unknown. I am upset, I applied in April and I still have not accessed my funds months later. Disgusting!!

Do better, I really hope those people who are really in need get what’s rightfully theirs!!!

Hesta is so inefficient and I have waited over 3 hrs just to speak to a staff member. She even told me to move to another Super like she did. I have the proof for everything.

After an IT upgrade I have an issue, tried calling but was informed average wait time is over 2 hours, tried online msg, reply was obviously a standard generated reply and missed the point, now need to see if I can move my income stream to a fund that understands its responsibilities

They have been ghosting me for 3weeks now had to lodge a complaint because i can get any email response I started my process in April its been 3months now ,change to a better super if you can otherwise when you are really in need Hesta will disappoint you.

What a disgrace! We have been loyal members for at least 20 years and have been mucked around mercilessly since they embarked on their IT 'upgrade'; what a joke! No proper communication and when you make a phone call, you are put on the idiot 'wait tone'.. wouldn't that be the perfect opportunity for a sensible business to tell its customers exactly what is going on? Try the idiotic chat bot and you are sent around in ever expanding circles.

Same as what everybody else has written.
Absolutely appalling - who is running this terrible company. Once I sort out my current problem (IF!), I'll be moving away.
What a stupid decision to shut down and worse not provide any decent support. You just can't speak to anyone.

As other revewers have mentioned, waiting time before a consultant answers a call is rediculously long. Anyhow, I rang Awaresuper for enquiries recently, and within 15 minutes, a consultant answered my call. The consultant was knowledgeable and helpful, so I decided to switch from HESTA to Awaresuper on the same day.