Hesta.com.au Anmeldelser 

Last week I left a review about Hestas incompetence and poor client management. ITS BEEN A WEEK NOW and three 2 hour unanswered phone calls a hardcopy of my hardship super details signed by a JP 5 digital copy's of hardship paperwork and about 10 emails to a couple of email addresses and ive got back 2 emails that say they need my name address and date of birth that they would have at least 15 times by now as I write it in every email
I've contacted there merging company who just told me to contact Hesta at the email address I've been using,ive contacted the business obnisman and even left a message on Hestas mental health email and its clear to me that this company doesn't give a rats arse about there clients .Bottom line is worst company ever that should be minus 1 stars ..Anyway to all you other people out there that are going through this as well I can clearly say I feel your pain and if you suffer from mental health like myself il say to you STAY STRONG .regards Paul Glitheroe 13/5/25 ongoing

Over their recent shut down period which I received no notification of, I haven't received any of my salary sacrifice contributions. I have now had to lodge a complaint because I can't get any response from Hesta. I have had to stop my salary sacrifice contributions which is infuriating, especially leading up to EOFY. I just want this sorted so that I can switch funds ASAP. The fact that they are allowed to behave like this is appalling.

I have tried to call for the last week. Each time I am waiting for 1 hour to 90mins. This morning I spoke to the rudest person on the phone. Her tone was very abrupt like I had ruined her day by calling. When I said ‘I think you’re being very rude’ she just hung up on me. Disgraceful.

Applied for small withdrawal in April not realising the ridiculous shut off time for a new administrator. Having had a 16 year career in superannuation, the longest I have ever heard of a shutdown was a weekend
Gross mismanagement and disregard for members. In the meantime am paying interest on credit card purchases which I am usually very organised not to pay interest. Hurry up Hesta!

Have been very unhappy with HESTA in the last 6 months.
I told them in January that I have changed my legal name and completed their requested paperwork with a copy of the legal change of name certificate. They said I needed a JP certified copy.
I sent them this in April. No reply and no changes to my name.
I resent it in May. No reply and no changes to my name.
I emailed again with all the paperwork in June. No reply and no changes to my name on my super.
I couldn’t access my super for 6 weeks in May, due to changes on their end - of which I was not informed. This was timed at EOFY which was ridiculous!
Will be leaving this incredibly unprofessional company as soon as possible.

HESTA said urgent requests would still be processed during shut down. This is false as I’ve been waiting since during shut down and I’ve been told that I just have to wait because there’s a backlog (no one gets processed urgently and there’s nothing factored into reopen to get anything done within even the usual processing times). I call twice per week since they have reopened. Shortest wait time was 90mins. It’s usually 2-2.5hrs but my last call was almost 3.5.

Staff on the hotline don’t have access to anything about anything. They don’t even know if it’s being processed or not, if the application has even been opened or read.

Service is worse since reopen. No planned improvements and no release of funds. Nothing you or the person on the other end of the phone can do because they can’t talk to their own team either.

For the last two days I have waited for over 3 hours on the phone with no answer. What is going on. How are you meant to communicate your needs and questions. I honestly am feeling that Hesta is deliberately ignoring calls or something. I have requested a call back appointment early July I am wondering if that will happen. The lack of communication is causing me anxiety and stress. I will definitely be taking my super to another company asap.

Absolutely useless. They chose April-June to "upgrade" their IT systems, and shut down online services. Leading up to EOFY!! Absolutely moronic behaviour. Also happens to coincide with my retirement, plans for which are now in chaos. Have been on hold twice for over two hours, only to be cut off by their operator when they answer.

Been locked out of account for months. I live abroad and it is impossible to access my account as the site does not send text messages to international numbers. I have phoned and waited for hours and cut off just as I get through. Emailed several times and no response. I desperately need to access my funds to go to Australia to care for my mum. I have explained this but no response. I have put my application, deadline for process has passed but no correspondence at all. My mental health and stress levels are very high. Never seen such a poor service. So much for the new improvements, even harder now to communicate and access account, which to be clear I have earned.

I’m very interested in the real number of HESTA members - aside from my husband and myself - who are still locked out of their accounts after nine weeks . I’m beyond stressed at this point and I’m feeling as though I’ve been a victim of an elaborate scam - in this past week I’ve spent every second day waiting on the phone, for over an hour just to be told that ‘oh you’ll get access to your account tomorrow ‘, things will be fixed soon etc and “ no there are no supervisors or managers available at this time “ . I’ve spent my working life as a registered nurse and God knows I have very little super - in line with most other nurses but I never imagined I would be treated with such disdain by HESTA . I’m feeling betrayed and very anxious about how to regain access to my money. Helen Bridgman

Hesta shutting down for so long. I have tried calling every day this week. You would think that after such a ridiculously long shutdown they would be prepared for the phone calls. Waited every day between 1 to 3 hours on hold. Hesta it is not your money.

I had multiple strokes last year and the multie strokes the previous 18 months prior and cannot access a pension. I am 66yrs old and urgently need to access some of my superannuation. Hesta strongly assured me in early May I could do so from June 2nd. I cannot get a response from them and need help asap! The stress is pitting me at risk of further strokes. Someone please help me access HESTA urgently. My savings are running out. Please please help me.

Been with this company for decades yet they fail me this time. They had false advertisement for early release of supper that benefit is paid between 3-5 working days . It’s been 2 weeks yet they’re withholding the funds which is not even their own money but mine. For sure they invest our money elsewhere and can’t pay up this time during their shutdown period. Conplaints process also not doing anything and just saying they need 45 days for resolution? Abused for a compassionate ground for early release because this is under medical condition so they want to wait until person dies or what because of missing medical appointments 🤷🏼‍♀️ I’m surely cHangeing supper once my funds are release

One star is generous. No ability to contact them since April 2025. Unresponsive to their complaints processes. I can’t believe how unplanned they were for their administration upgrades. They have really let down their customers.

I've been trying to contact HESTA since the second week of May 2025 that I need my superannuation statements. They told me on a phone they were moving into a new place and were busy until 4 June to contact them again. I tried accessing my online account, but it's still unavailable. I've been holding on phone for more than an hour, called them past few days and no one has answered the phone. Why is HESTA avoiding its customers? I NEED MY SUPERANUATION STATEMENTS ASAP😡

Even third world country's are more competant than you lot. Hesta should close shop usless cutomer care none existing.

Knowing Hesta was offline until 2 June thought I'd give them some grace so didn't ring them until today 6 June 2025. After being on hold for just under two hours gave up. Being unavailable from mid-April until 2 June you would think they would have anticipated the huge number of extra calls to solve the many and varied unanswered inquiries and problems by putting on extra short-term contract staff. Obviously not, that would be thinking outside the box and actually caring about their clients. Shameful standard of Customer Service. Not Happy Jan.

This company is full of incompetent employees that have no answers or ability to do anything regarding pushing applications to final review.

My financial hardship app was submitted 3 weeks ago and was ‘escalated’ has an urgent case. Ive called 4-5 times now… waited 2 hours twice and an hour another, to talk to a person that could do nothing and had no answers. I even requested my account statements/transactions over the last 3 years and they were unable to supply that.

This super fund is the worst experience as far as a company doing what they claim to do. They continue to shift blame to a “servicing period”, however that period ended over a week ago.

Honestly the super system is a massive scam. I couldn't imagine trying to get millions of dollars when im 60 years old, and they ask for an excessive amount of paper work and ids to then claim they can hold the application for 40 days!

Australians! Wake up! Theyre taxing money thats already taxed and then when you want it - they fight you for it. They charge fees each quarter… even though they make millions off your stored money in their investments.

SHAME ON YOU HESTA
ANSWER YOUR BLOODY PHONE
PROCESS APPLICATIONS FOR EARLY RELEASE DUE TO FINANCIAL HARDSHIP
I AM FURIOUS !!!!!!!!!
I WILL BE LEAVING HESTA

after having been locked out of my account since April I applied to take out my super as now 60 years of age and there is no record online of my application or any means to contact anyone online ,therefore having to wait to call Hesta team taking 90 minutes wait time. Originally planned on increasing my balance but no confidence in being able to withdraw my money, will invest elsewhere !