Customer service is top tier. Ive never had a problem receiving an answer or solution to any situation promptly... Simply reach out for anything questions, order adjustment, or information on products... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had made an error in order and emailed about a change before the order processing was done, thankfully Kristine emailed me back within 5 mins to let me know the changes had been made just in time.... Vis mer
The new "mix" calculator is a great addition to an already great company with great products. Gave it a try last night and it makes figuring the perfect ratios for this aging body. The ability to ca... Vis mer
Such a great customer service - they gave me a discount without any problem as i was buying their capsule machine. Looking forward to use it for this season <3 I had a great recommendation from a f... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Herb Affair, we believe that the best supplements start with the best ingredients. That’s why we provide premium, organic herbs, empty capsules, and capsule-filling machines—so you can create your own supplements with complete control and confidence. Our herbs are USDA Organic Certified, non-GMO, and third-party tested to ensure purity, potency, and safety. We carefully source from ethical suppliers who prioritize sustainability and quality, so you get only the cleanest, most effective botanicals. We’re more than just a store—we’re a community of DIY wellness enthusiasts who value transparency and trust. Whether you’re looking to fill your own capsules, craft herbal remedies, or take charge of your health naturally, we’re here to make it simple, affordable, and accessible. With fast shipping, top-notch customer service, and a 30-day satisfaction guarantee, we’re committed to providing an exceptional shopping experience. Thousands of customers trust Herb Affair to support their wellness journey—because what you put in your body matters. Visit us at HerbAffair.com and experience the difference!
Kontaktopplysninger
P.O.Box 2417, 60078-2417, Palatine, IL, USA
- 1-866-445-9040
- help@herbaffair.com
- herbaffair.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great machine! Was in the process of moving when I bought it finally unpacked it, love it!
I love the Capsule- it machine! Tech support is awesome!, fast response on professional.
Thanks guys!
Awesome
I had an issue with not receiving something with my purchase and Krista was great! I had it right away. Awesome service
Fastest customer service I've ever had…
Fastest customer service I've ever had in my entire life. She responded to my email at 11:30 at night. I'm blown away. Love this company.
Super fast customer service
Super fast customer service. Loving everything so far.
Customer service is great
Customer service is great. Quick response and was available to answer my questions in a timely manner.
Great company
Great company. Timely responses. Very helpful.
They were super responsive when I…
They were super responsive when I forgot something at checkout. Really appreciate their kindness and ability to make a small mistake on my part no big deal!
Thank you
Thank you, Kristine! I had to change my address after I placed my order and you did it! Great service.
Accidentally ordered the wrong size!
Accidentally ordered the wrong size.
Kristine reached out and immediately updated my order and I received confirmation shortly afterwards.
Kristine was of great help
Kristine was of great help, very fast to respond
I had just made a purchase and the next…
I had just made a purchase and the next day an email arrived announcing a discount. I replied to that email saying that I had just ordered and would love that discount spotted you my purchase. (You know, tongue in cheek…) Within 39 minutes my email was replied to by a person saying that the discount was applied❣️ Now that is incredible❣️
This is supplement making at its finest
I'm not new to making supplement capsules but Herb Affair's Facebook advertising caught my attention and I decided my experience could be a lot better. And it turned out to be really easy, especially after their YouTube video.
Being disabled with only use of my right hand and my left hand as just a counter balance, I came to discover I could easily make capsules with basically one hand. I was successful with my first batch of 100 turmeric and piperine capsules and I barely made a mess. My second batch, however, I had orange powder all over the counter. I'm not discouraged - I just need more practice and I will persevere.
The equipment produced for capsule making was really well thought and simplified to just what is needed and nothing more. Keeping in mind I'm limited to one hand, I had to use an adult-sized screwdriver to assemble the tamper handle.
I did need to contact the help desk a couple times and Kristine got back to me rather quicky. My needs/questions were met and answered the first time and she is very easy and pleasant to communicate with. I generally go out of my way to avoid help desks but I honestly say that I can't ask for better. Thank you!
I LOVE that this does 100 capsules at…
I LOVE that this does 100 capsules at at a time but dear lord have mercy there are A LOT of parts. I have a small 25 capsule maker that is 1000 times easier than this mess maker. My hope is that I get better at using this. For those of you that don't have a problem CONGRATULATIONS I'm a lil jealous.
What a great product
What a great product! I was skeptical about capsule it, pill filler and what a wonderful product!
They removed a 50% Coupon after order confirmation
*Update(I was emailed again by someone else offering to honor the offer. Free shipping and even expedited the process to make everything stress free.
I really appreciate that.
Really went above and beyond to make it right.)
Didn't honor a 50% coupon so they removed the whole item from the order even though it appears in the order confirmation.
2 units for $64 is what I paid for.
Instead I will receive 1 unit for 45 which makes no sense at all..
Good prices and GREAT customer service!
Good prices and GREAT customer service! I had a problem with a coupon code and it was taken care of in less than 2 hours of me contacting them. Can't ask for any better service than that!
Happy Customer
I recently purchased the Capsule-It and found it very easy to use. I made 600 00 capsules without a flaw.
The customer service is amazing. They helped me get my discount. They have contacted me to make sure I am happy and I am very happy 😊
The customer service is 10/10
The customer service is 10/10! I forgot to put in my discount code and they issued me a refund THE NEXT DAY. You can't ask for a more responsive team!
Not user friendly even kinda shady on customer service, editing cart, or canceling orders
Did not apply the auto discount for giving sms info, messaged about it and the other order suggested to me to cancel order. There is no option given to cancel the order, messaged right after placing when saw went through without the 15% off discount supposed to be applied. No phone # to be found for them, send messages buy no response as I read on other reviews on here, as I am searching for an actual ph# to call. They try to make it hard to edit your cart or cancel. Kinda shady. They do the same with a $2 fee supposedly tied to shipping, yet it is not shown in ur cart as a charge with option to take it off. You have to catch it when you start the order where they auto apply it on there. If you don't catch it, it gives you no option to edit it off the order.
They should not offer a discount if give info then not apply it on the order. Whole thing is kind shifty, not like most online companies thar make it easy to edit your cart, cancel an order, and clear ph# to call for customer service
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