Hemper Anmeldelser 

Customer service was great. Responses were fairly quick. Love Hemper

Wouldn’t refund my order. Wish I could give this place a 0.

I still have not received my package or a shipping tracking number. I ordered this Aug. Sept 26th

I had an issue with my bong being broken, the agreement says if you provide picture evidence of that in 48 hours, they replace the bong. I was very sad, now I’m very happy about this turn of events. Customer service was quick, kind, competent, and addressed my issue before I knew what to think. I’m thrilled! I didn’t even know that was part of the package. The shipping insurance is legit.

I had ordered the july monthly box from Hemper and it had broken at some point in the delivery. I had paid for the protection plus to insure my box and made a claim. then protection plus had sent the issue back to the merchant (Hemper) and said it was on them. I was told I would receive an email from them and hadn't heard for a few weeks. So I decided to make a bad review on the Hemper box. Then they finally contacted me and asked for the photo of the broken bong but the photo was deleted and I had already thrown it out. Then without any hesitation they sent me the XL version of the bong free of charge. I had originally just wanted my $40 back but I have now received the bong and it is amazing, definitely worth the waiting for. props to Hemper for making it up without any problems, so they definitely care for their customers. I think the box is definitely worth a try but 100% honest its not worth $100 but you get a pretty nice bong, id say go for it and if you don’t like it your only down $40 (just needs some more bubble wrap).

Company continues to be shady after 20 days. They still have not shipped and offer only a par refund!! Do not spend money here!

i was charged for a subscription i canceled and got the confirmation for that i canceled the subscription almost 4 months and I cant get a refund for it and the package isnt even going to my house idk where its going(do not start a subscription with hemper this may happen to you)

They went above and beyond and replaced my broken piece for me! Thank you!

Came in horrible packaging. Hair was stuck to the sticker and both items were completely shattered.

The company is very courteous and there is never any back and forth BS... they are very helpful, and they get the problem fixed faster than any other company that I deal with quite frankly!

Dallas was absolutely wonderful and helped me out. Made my week what they did for me. Thank you again!!

A Solid company!!! I received my bonsai Subscription box, unfortunately the Bonsai bong i got was broken but sent a picture of it and they responded pretty fast and shipped a new one the very next morning out no problem! Thank you Hemper!

My husband and I absolutely love your products and our med boxes we get. They are the highlight of the month. Thank you for everything.

Um waiting for my package forever

My package was still never shipped while it’s been 3 days even though I got a reply from you guys that said you would

Did get broken stuff but love that yall got back.to me quick and have been buying for like 2years it’s been great

They were very responsive, and precise with their actions to solve the problem. Well done.

Order arrived in 3 days, but with a broken item because it wasn’t even wrapped up in any sort of protection. And now the replacement order is gonna take another week to get to me. Super disappointed with the service I received. Won’t shop here again. Other items that did not arrive broken are decent quality but I can’t really use everything I got tho. Definitely won’t recommend this place to anyone.

Dallas provided top tier customer service!

When I sent my initial email, I gave every detail needed to fix the issue. I gave the order number, exactly what product wasn't working...explicit info. However, the response I received clearly showed no one read the actual information I so purposefully included to make this process easier. I was asked to send a picture of the broken glass...but it was not a glass issue. I then explained (again) the vape wouldn't work and I was unsure how a video would help. I was asked to send a video again. I did but explained it made me uncomfortable having a video of me trying to vape because I work in the school system. But also...sending a video to a total stranger is weird and there was no way to not include my face due to the product I was having an issue with. My husband, who works in marketing, also thought it was very odd. I like the website and products but am just kind of thrown off by my customer help experience. I've even told my friends about the site but now...I don't know. Just left a bad taste in my mouth.