HeMed Anmeldelser 106

TrustScore 3 av 5

3,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

All good so far - initial kit arrived quickly, free blood test was insightful and got four pens so far all on time. Price is good, app is good, support is decent (sometimes they reach out with quest... Vis mer

Vurdert til 1 av 5 stjerner

All good until you try to cancel. Conveniently no record of original request and I’m currently on day 5 of back and forth trying to cancel the subscription.. with still no confirmation that it’s been... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

very thorough before ensuring It would be safe for me if nfsct it was excellent service . The only reason I have gone elsewhere as the increased price.

Vurdert til 1 av 5 stjerner

I paid £159 for a weight loss injection pen on 19th March I never received it but they sent a home blood test kit which was too complicated so I asked to cancel with my 14 days rtc. They refused t... Vis mer

Selskapet har svart

Informasjon om virksomheten


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

106 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 97 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Very good experience so far

This is the second company I have tried, I am very impressed with the quality of care, and effort that they have put in. From the blood test, getting results to my first weight in to sending out the treatment that have been in contact with me, when the treatment arrived they also put in a care package into the box incase you needed anything.
I am very happy I chose this company and am not made to fell like just a number

1. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Highly professional

The initial contact with the company was very good, but lengthy. Do not expect to get your meds straight away as there are a number of health questions and checks to go through first.

I did have issues with some of the onboarding process due to my sight impairment. It would be great if the written instructions were in larger print.

Other than that everything was really good from the initial blood test process (which I had help with) to completing the forms and my contact with the health professionals.

They also provide (as part of the package) a lovely packaged sellection of over the counter meds in case you have any minor side effects such as reflux, wind and sickness.

I would definatley recommend this company for the professional processes they use including the way they monitor individuals on the programme to ensure all is going as expected and they do not have health concerns or side effects to the meds not previously mentioned.

1. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Terrible- contacted them 6 times to try…

Terrible- contacted them 6 times to try and resolve a problem.

Purchased- got sent the blood test- Great!

QR code doesn't work in app so now I have a blood test that has no way of being tracked.

Emailed 4 times- repetitive please confirm name, email etc then nothing.

Called - no problem sir we will send you a new QR well I'm still waiting.

I've now requested a charge back from my bank

27. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til HeMed

Svar fra HeMed

We’re sorry to hear that your experience didn’t meet expectations.

We aim to respond to all queries as quickly as possible. With regard to the QR code, issues can sometimes occur if the app or system is not fully up to date, so we would recommend checking for any available app or system updates, as this can resolve the problem in some cases.

We are happy to assist you with your requests if you can share your contact information from the request we have sent you. Once received, we will reach out to you as soon as possible.

Vurdert til 1 av 5 stjerner

Currently in dispute with this company…

Currently in dispute with this company , think hard before dealinfg with them as they are not an honest comapny.

9. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til HeMed

Svar fra HeMed

We’re sorry to hear that our service did not meet your expectations. Please be assured that we strive for transparency, honesty, and fairness in all our operations. A member of our team will contact you shortly to gather further details, so we can investigate your situation and provide a clear resolution or explanation of our policies.

Vurdert til 1 av 5 stjerner

Ordered from hemed

Ordered from hemed. I assumed the free blood test was free. It isn’t. If you want to cancel they charge £100. I need to get the app to do the blood test. But my phone won’t accept the app due to lack of storage. Tried it on my wife’s phone but it says I’m not registered. Tried emailing several times. Get responses but they don’t really answer the question. They say I need to join a video call and the instructions are with the blood test email instructions. I can’t see them and no one can direct me to these instructions. I need the next dose of wegovy sending asap or I will miss an injection . I have a prescription which they say they only want once the blood test results come in. I can’t do the blood test without registering it. I can’t register it and they can’t provide a solution and won’t refund. If you are looking to use hemed or shemed my advice would be to avoid. There are others out there , they maybe slightly more expensive but you don’t need to go through all this hassle. I think my next step is to get the credit card company to do a charge back unless someone can provide a more simple solution.

9. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til HeMed

Svar fra HeMed

We are sorry to hear that your package arrived with incorrect branding. This is not the standard we aim to uphold. A member of our team will contact you shortly to request further details and investigate your order so we can resolve this appropriately.

Regarding our process, a blood test is a mandatory requirement before medication can be dispensed. If you have not received your pen, this will be because the blood test has not yet been completed. As the blood test kit has already been dispatched, it is not eligible for return. As outlined in our terms and conditions, we are unable to accept returns of shipped items due to strict health and safety requirements. Our blood test kits, supplements, and medications are sealed for hygiene purposes, which is why a full refund is not possible.

Vurdert til 1 av 5 stjerner

Ordered from hemed, wish I didn’t . order and delivery

Ordered medication from hemed, ended up as shemed, I didn’t order a blood test, they sent me one without the pen, £170 and they said they would only refund £100 . I have spoken to the ombudsman and my bank who will deal with this fraudulent business.

Avoid at all costs , they are not as they seem online!!

23. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til HeMed

Svar fra HeMed

We’re sorry to hear that your experience did not meet your expectations.

We’d like to clarify that completing the onboarding blood test is a mandatory step to assess eligibility and ensure medication is prescribed in line with safe prescribing guidelines. This requirement is clearly outlined on our website and within our Terms and Conditions.

We understand that the refund outcome may be disappointing. The partial refund offered is provided in line with our Terms and Conditions. Blood test kits are non-returnable and non-refundable once dispatched, even if unopened, due to hygiene requirements and clinical safety standards.

Regarding the account discrepancy, we’re sorry to hear there may have been confusion between HeMed and SheMed. We’re unable to confirm details without reviewing the account; however, if anything was processed incorrectly, we will investigate and take appropriate action.

As individual cases cannot be discussed publicly, we’ve requested your details via Trustpilot. Once these are provided, a member of our support team will contact you directly to assist further.

Vurdert til 1 av 5 stjerner

Was excellent but recently the customer…

Was excellent but recently the customer service is abysmal. I put in a refill request and reciced a blank email in return (apart from a V - I think someone did not press control when pasting!). The app asked me to reply to the email. I did this 6 times, no response. When I used their contact form I was asked six times to reply either to a non reply email address or to the original email which I did 6 times. When complaining I just got the same request to reply (which I already had). I have now missed one (likely to be two) injections, despite doing everything I was asked to do. I don’t see why I should pay to start again when it is clearly their fault.
*UPDATE* 30/12 I had a call from a prescriber - good!
He started off by saying he had emailed me several times and I had not replied - untrue! Not a good start to a conversation. He asked me if I wanted to increase dosage, I asked if this was a safe approach as it will be 3 weeks since my last injection. He said I could stay on the same dose just in case. I replied why should I have to pay for another 4 weeks of the same dose injection when due to ‘ technical difficulties’, their words, they had not received my emails and I had now missed two injections. . Not my fault but theirs. . Now waiting for a proper response.

30. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til HeMed

Svar fra HeMed

We are sorry to hear that your experience did not meet your expectations.

We understand how disruptive it is to miss scheduled injections, especially after following all the steps requested. We’d like to investigate this urgently and resolve it for you. Please kindly share your contact details to us linked to your account so we can reach out directly.

Vurdert til 5 av 5 stjerner

Excellent

Customer service ie shemed/hemed team on phones for check-ins never had problems of any kink to need any support but overall very helpful

6. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very Satisfied

I am so glad I went on the Hemed programme..my weight was fast getting out of control.. I tried various diets with little results..for me..I never noticed any weight loss till about 3 weeks...by then I was giving up..
With Hemed. you see results in a week....again . for me that was a turning point.as you try harder..I have totally turned my eating habits around for the better..I know the drug helps..but its also helped me get my head around healthy eating.. plus on the upside I feel better about myself and my clothes fit great now..so ..thank you..Hemed

30. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I’m very happy with HeMed as the way…

I’m very happy with HeMed as the way the company works, it’s very easy to navigate around the App. I know the weight loss won’t keep dropping but I’m a little disappointed this month as I have put on 2 pound on the higher dose of 1mg I’m not sure if I want to go any higher in doses as I’m feeling a little nauseous for two days. Overall I’m very happy with my results, I’ve lost 1.5 stone in 3 months so not to fast and HeMed are very efficient

26. november 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv