HeMed Anmeldelser 106

Svar fra HeMed

11. mars 2026

We're sorry to hear you've had difficulty getting in touch. We have previously experienced issues with iCloud email addresses, where our messages are sometimes redirected to spam folders. However, we have responded to your previous attempts to contact us and have not yet received a reply.

It may be worth checking your spam or junk folder for our responses. Thank you for bringing this to our attention. We will be in touch shortly to provide a resolution to your query.

Svar fra HeMed

25. feb. 2026

We are sorry to read that you feel this way and are disappointed to hear that your experience has led you to this conclusion.

To clarify, the initial payment does not cover only a blood test. It covers the full clinical onboarding process, which includes the blood test kit, laboratory analysis, clinician review and, once approved, your first month’s prescribed medication. The blood test forms part of our medical screening process to ensure treatment is safe and appropriate for each individual patient.
We understand that different providers operate differently, however, our clinical protocols are designed with patient safety as the priority.

With regard to ongoing payments, as part of our HeMed Insight programme it is outlined in our terms that once your first cycle is complete, payment for the next month is taken in line with your titration schedule when the prescribing clinician issues your next prescription. This continues each cycle unless you notify us via your refill questionnaire of any changes that may affect your treatment or if you request to cancel your plan. It is not a hidden subscription but a structured clinical programme that requires ongoing prescribing and review.

We are sorry if this process was not clear to you at the time. Transparency is important to us, and all of this information is provided during sign-up and within our terms and conditions.
We would welcome the opportunity to review your account and address any remaining concerns. Please respond to us privately via Trustpilot with your details so we can assist you further.

Svar fra HeMed

25. feb. 2026

We are sorry to hear that your experience did not meet your expectations.

We would like to clarify that the blood test is described as being included within the first month charge; it is not a separate free product. The payment covers the initial clinical screening process, which includes the blood test kit, laboratory analysis, clinician review and subsequently the first month’s medication. This is outlined during the sign-up process and in our terms and conditions.

Where a kit has already been dispatched, it is classed as a sealed item and cannot be returned or reused for health and safety reasons. For this reason, cancellations requested after dispatch are not eligible for a full refund. That said, we are genuinely sorry to hear that you experienced difficulty using the kit. In cases where patients are unable to obtain a sufficient sample, we offer a replacement kit and can also provide step-by-step video guidance on request to support the process. We are more than happy to share these instructions with you.

We are available via telephone Monday to Friday, 9am–5pm, and our team is always happy to assist directly. A member of our team has requested your details via Trustpilot to be able to asisst you further.

Svar fra HeMed

19. feb. 2026

We’re sorry to hear that you had difficulty completing the blood test and that this has left you feeling frustrated.

Our intention is that the Tasso device is easy to use, and it certainly shouldn’t feel like an unpleasant experience. We want to be supportive and help you complete the process as smoothly as possible. If a kit has not worked as expected, we can arrange a free replacement.

We also offer the option to complete the blood test during a video call with one of our trained proctors, who can guide you step-by-step to improve sample collection and confidence. Many patients find this helpful.

In addition, we do have alternative clinical pathways to prescribing in certain circumstances, depending on medical history and available evidence.

We would much prefer to resolve this constructively and support you through the process rather than see you leave feeling dissatisfied. We have requested your details via Trustpilot so that we can review your case in full and assist you further.

Svar fra HeMed

11. feb. 2026

We’re sorry to hear that your experience didn’t meet expectations.

We consider the blood test an essential step in the weight loss journey.

We also have the proctor call, which is a short video call to confirm weight, ID, and also to register the blood test kit, so you can receive all the updates. If not completed in time, you will not be able to receive all the updates.

We have requested some more details. Please come back to us at your earliest convenience, so that we can assist you further on this.

Svar fra HeMed

9. feb. 2026

We’re sorry to hear you’ve had an issue with your order.

A member of our Customer Support team will be in touch shortly to gather the details and work with you towards a resolution.